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Description: Customer Service is an essential issue for the organization which works or deals with the customers. The efficient customer service can increase the number of customers. On the other hand, poor manner can decrease the number of customers. Efficient customer service not only increases the total number of customers but also affects positivity to the career that has such skill. The Customer Service Skills - Video Training Course deals with the basic concepts of Customer Servicing. The course starts with defining the customer service and the procedures for identifying customers' expectation. The course also teaches the basic telephone etiquette so that you can able to handle the telephone calls and can able to give customer service through the telephone. Finally, the course will guide you how to handle the customer clients and how to answer them politely. The course will help you to know the ways of enduring stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service Skills - Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service Skills - Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Mock Exam Mock Exam- Customer Service Skills - Video Training Course 00:20:00 Final Exam Final Exam- Customer Service Skills - Video Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Description: Want to improve your cash flow? or want to forecast your sales? Join the Flow Management and Forecasting course and learn to manage your flow and know how to reduce debt for improving your cash flow. The course is devoted to cashflow management. At first, you will learn the necessary concepts about forecasting. Next, the course explains cash flow, cash flow planning and management, dealing with the debt problem, improvements to the cash flow, cash flow problems, managing personal cash flow, and more. You will learn how to reduce your debt to improve the cash flow situation. The course shows you which cash flows on you. Finally, you will learn to amalgamate the superior knowledge in forecasting sales and to manage your flow. Upon completion, you will be able to manage your finances better. Who is the course for? Business owners, students of accountancy/ finance/bookkeeping, budding finance directors and management accountants Individuals who want to manage their personal cashflows better Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction to the course Introduction FREE 00:03:00 Forecasting Forecasting 00:07:00 Cashflow Management What is Cashflow? 00:05:00 Planning and Management 00:08:00 Planning Part 2 00:12:00 Where it can go Wrong 00:09:00 Personal Cashflow Analysis 00:05:00 Personal Cashflow Analysis my Numbers Story 00:06:00 Debt 00:10:00 Concluding lecture Conclusion 00:04:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
EVI Training Course Wales
By Cenex (Centre of Excellence for Low Carbon & Fuel Cell Technologies)
The EVI Training course is a Welsh Government-funded initiative designed for local authority officers involved in the planning, coordination and delivery of public electric vehicle infrastructure. This course is for Welsh local authorities and public sector workers only and is not open to the public. This comprehensive course delves into the crucial facets of electric vehicle infrastructure (EVI), equipping participants with indispensable insights and expertise essential for navigating the dynamic landscape of electric vehicle infrastructure. Across the ten weeks, learners will cover electric vehicles (EVs) and charging technology, stakeholders, strategy, procurement, deployment and operations, empowering participants to facilitate effective EV infrastructure rollout. Participants will gain essential knowledge and skills for EVI deployment, fostering consistency and knowledge sharing across local authorities, ultimately supporting the transition to EV. / Learner Testimonial: The EVI Training course has been invaluable in improving my knowledge and confidence in EVI deployment. The course structure takes the learner through the whole process, from understanding the reasons why it’s needed, to planning, development and installation. The content has been engaging and interactive, and I’m already using what I have learnt on the course in my role at the Council. Important Information Transport for Wales have pre-funded at least one seat per Welsh local authority. Each seat has a value of £2000 plus VAT. Funded seats are primarily for any local authority officer involved in EV infrastructure (EVI) delivery, with a specific focus on EVI Officers. Associated departments such as Energy, Climate Change, Procurement etc. will benefit but will only receive a pre-funded seat at the discretion of Transport for Wales. Disclaimers: Name changes can be facilitated, but once this seat has been used and the course started, it cannot be reassigned. Cancellation, Refund, & Change Policy: Cancellation Deadline: You can cancel your seat at no cost up to 2 weeks before the course start date. Seats can be deferred, subject to availability, if communicated 2 weeks before the course start date. Names can be changed if communicated a minimum of 3 working days before the course start date. Refund Policy. Transport for Wales will be subject to costs if you: If you cancel after the 2-week deadline but before 3 working days prior to the start date, a 50% refund can be offered. No refunds are eligible for cancellations made less than 3 working days before the course start date. This course is CPD accredited.
Critical Thinking in Young Children
By The Teachers Training
Critical Thinking in Young Children Welcome to our Critical Thinking in Young Children course that could shape your child's future. In today's world, critical thinking is an invaluable skill. Our Critical Thinking in Young Children course will teach you the five dimensions of critical thinking: consistency, unification, applicability, competence, and the ability to communicate effectively. Plus, you will learn how the foundation of critical thinking begins in children with experiences, play, communication, social development, and abstract thinking. You will also discover teacher's and students' pivotal roles in nurturing critical thinking skills. As you move deeper into the Critical Thinking in Young Children course, you will gain in-depth knowledge of critical thinking in early childhood. Furthermore, you will acquire the skills to support critical thinking, like exposing children to unusual problems and forcing them to think critically. Besides, in this Critical Thinking in Young Children course, you will be introduced to the role of teachers & students in supporting critical thinking skills. Finally, you will explore the world of inquiry-based learning and captivating storylines that make learning an unforgettable adventure. Besides, you will clearly understand the two vital parts of critical thinking: asking questions and solving them through logical reasoning. Enrol today in our Critical Thinking in Young Children course and watch them flourish into independent thinkers, ready to face the challenges of tomorrow with confidence and innovation. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training After you have successfully completed your assignment, you will be qualified to apply for a CPD Certification from The Teachers Training. The PDF certificate can be downloaded after you have completed your course. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificate for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Critical Thinking in Young Children Lecture 1 - Thinking 00:08:00 Lecture 2 - Critical Thinking Part 1 00:12:00 Lecture 2.2 - Critical Thinking Part 2 00:08:00 Lecture 3 - The Development of Critical Thinking 00:07:00 Lecture 4.1 - Critical Thinking in Early Childhood Part 1 00:10:00 Lecture 4.2 - Critical Thinking in Early Childhood Part 2 00:05:00 Lecture 5 - Support Critical Thinking 00:14:00 Lecture 6 - Role of Teacher and Students in Supporting Critical Thinking Skills 00:06:00 Lecture 7 - Inquiry Based Learning 00:08:00 Lecture 8 - Storyline 00:09:00 Reading Materials Reading Materials - Critical Thinking at Early Childhood 00:00:00
