Are you looking to enhance your Stock Broker skills? If yes, then you have come to the right place. Our comprehensive courses on Stock Broker will assist you in producing the best possible outcome by learning the Stock Broker skills. This Stock Broker Bundle Includes Course 01: Stock Market Investing for Beginners Course 02: Penny Stocks Day Trading Course 03: Stock Market Chart Patterns for Day Trading Course 04: Day Trade Stocks with Price Action and Tape Reading Strategy Course 05: Stock Trading Analysis with Volume Trading Course 06: Swing Trading Beginners Guide: Part Time Stock Trading So, enrol in our Stock Broker bundle now! Other Benefits Lifetime Access to All Learning Resources An Interactive, Online Course A Product Created By Experts In The Field Self-Paced Instruction And Laptop, Tablet, And Smartphone Compatibility 24/7 Learning Support Free Certificate After Completion Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. Stock Broker Course Curriculum Course 01: Stock Market Investing for Beginners Introduction to the Course Introduction to the Course Introduction to Stocks Introduction to Stocks Money Required for Primary Investment Money Required for Primary Investment Opening an Investment Account Opening an Investment Account Brokerage Account Walkthrough Brokerage Account Walkthrough Finding Winning Stocks Finding Winning Stocks Earning from Dividends Earning from Dividends Diversifying Portfolio Diversifying Portfolio Investment Plan Investment Plan Rebalancing Portfolio Rebalancing Portfolio Understanding Order Types Understanding Order Types Investment Tax Investment Tax Investment Rules: Rule-1 Investment Rules: Rule-1 Investment Rules: Rule-2 Investment Rules: Rule-2 Investment Rules: Rule-3 Investment Rules: Rule-3 Investment Rules: Rule-4 Investment Rules: Rule-4 Investment Rules: Rule-5 Investment Rules: Rule-5 Stock Market Dictionary Stock Market Dictionary Setting Up the Trading Platform Setting Up the Trading Platform Course 02: Penny Stocks Day Trading Introduction Introduction Penny Stocks Penny Stocks Opening a Trading Account Opening a Trading Account Setting Up Trading Platform Setting Up Trading Platform Buying vs. Short Selling Buying vs. Short Selling Short Sale Restrictions: SSR Short Sale Restrictions: SSR Technical Analysis Technical Analysis Fundamental Analysis Fundamental Analysis Scanning for Stocks to Trade Scanning for Stocks to Trade Trading Psychology Trading Psychology Understanding the Order Types Understanding the Order Types Trading Breakouts Trading Breakouts Stock Market Dictionary Stock Market Dictionary Risk Free Trading Strategy Risk Free Trading Strategy Course 03: Stock Market Chart Patterns for Day Trading Course Name: Stock Market Chart Patterns for Day Trading Introduction Support and Resistance Trendlines Head and Shoulders: H&S Pattern Inverse Head and Shoulders Pattern: IH&S Bull Flag Bear Flag ABCD Pattern Live Examples and Market Analysis Pattern Practice Trading Platform Setup Risk Free Trading Practice Course 04: Day Trade Stocks with Price Action and Tape Reading Strategy Introduction Unit 01: Basics of Tape Reading 1.1 Tape Reading 1.2 Level 1 vs Level 2 1.3 Supply and Demand 1.4 Time and sales 1.5 Importance of Tape Reading Unit 02: Tape Reading Strategies 2.1 Hidden Buyers 2.2 Hidden Sellers 2.3 Fakeouts and Manipulation Tactics 2.4 Identifying Reversals with Tape Reading Unit 03: Trading Platform Setup 3.1 Setting Up Trading Platform 3.2 Risk Free Practice Trading Course 05: Stock Trading Analysis with Volume Trading Introduction Introduction Unit 01: Volume Analysis 1.1 Volume 1.2 Adding Volume Indicators to Chart Unit 02: Volume Studies and Indicators 2.1 Volume Weighted Average Price: VWAP 2.2 Using On Balance Volume: OBV 2.3 Volume Profile Unit 03: Volume Trading Strategies and Techniques 3.1 Supply & Demand 3.2 Stock Breakouts and Volume 3.3 Volume Exhaustion Unit 04: Examples and Analysis 4.1 Examples and Analysis Unit 05: Trading Platform 5.1 Setting Up Trading Platform 5.2 Practice Safe Trading Course 06: Swing Trading Beginners Guide: Part Time Stock Trading Swing Trading Beginners Guide: Part Time Stock Trading Introduction Day Trading Vs. Swing Trading How Swing Trading Part-Time Works Trading the Trend of a Stock Finding the Best Stocks to Swing Trade Analyzing Stocks Entering to Stock Positions Exiting Stock Positions Live Examples & Analysis Setting Up the Trading Platform CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Stock Broker bundle. Requirements To enrol in this Stock Broker, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Stock Broker. Certificates 6 CPD Accredited PDF Certificate Digital certificate - Included 6 CPD Accredited PDF Certificates for Free Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate for £10.79 each. Delivery Charge: Inside the UK: Free Outside of the UK: £9.99
Sales Overview: Overcoming Tiredness Online Course Are you tired of feeling tired all the time? Do you struggle to maintain energy levels throughout the day? Introducing our comprehensive 'Overcoming Tiredness Online Course' designed to help you reclaim your vitality and vitality. This course is your roadmap to understanding the root causes of tiredness and empowering yourself with practical strategies to enhance your energy levels naturally. Module 1: Understanding Tiredness and its Causes In this module, we delve deep into the factors contributing to fatigue and tiredness. You'll gain valuable insights into the physiological and lifestyle-related causes of fatigue, along with the impact of sleep quality on overall well-being. Armed with this knowledge, you'll be better equipped to identify and address the underlying issues that sap your energy. Module 2: Improving Sleep Quality Quality sleep is the cornerstone of optimal health and vitality. In this module, you'll learn proven techniques for improving sleep quality, establishing healthy sleep habits, and overcoming common sleep disorders. From creating a conducive sleep environment to mastering relaxation techniques, you'll discover practical strategies to achieve restorative sleep and wake up feeling refreshed each morning. Module 3: Nutrition for Energy Fuel your body for peak performance with our nutrition-focused module. You'll explore the role of diet in combating tiredness and boosting energy levels. From choosing nutrient-dense foods to optimizing meal timing, you'll uncover the secrets to sustaining energy levels throughout the day. Whether you're looking to revamp your eating habits or fine-tune your nutritional intake, this module offers actionable advice to fuel your vitality. Module 4: Exercise for Energy Physical activity is a powerful tool for combating fatigue and enhancing vitality. In this module, you'll discover the energizing benefits of regular exercise and movement. From cardio workouts to strength training routines, you'll learn how to design an exercise regimen that suits your fitness level and preferences. With expert guidance and practical tips, you'll harness the transformative power of movement to boost your energy and improve your overall well-being. Don't let tiredness hold you back from living your best life. Enroll in our 'Overcoming Tiredness Online Course' today and embark on a journey towards sustained energy, vitality, and well-being. With expert guidance, practical strategies, and ongoing support, you'll reclaim your zest for life and embrace each day with renewed enthusiasm. Join us on this transformative adventure and unlock the energy you need to thrive! Course Curriculum Module 1: Understanding Tiredness and its Causes Understanding Tiredness and its Causes 00:00 Module 2: Improving Sleep Quality Improving Sleep Quality 00:00 Module 3: Nutrition for Energy Nutrition for Energy 00:00 Module 4: Exercise for Energy Exercise for Energy 00:00
QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support
QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support
11 in 1 "Account Manager Training" Bundle only at £53 Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Account Manager Training will provide you with the essential knowledge to shine in your professional career. Whether you want to develop Account Manager Training skills for your next job or elevate your skills for your next promotion, this Training will help you keep ahead of the pack. The Training incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Account Manager Training expertise and essential knowledge, which will assist you in reaching your goal. Further, this Training will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the job sector. Consequently, you'll sharpen your Account Manager Training knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Training, you can equip yourself with the essentials to keep you afloat in the competition. Along with this Account Manager Training course, you will get 10 premium courses, an originalHardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Training Bundle Consists of the following Premium courses: Course 01: Accountancy Course 02: Managerial Accounting Masterclass Course 03: Level 3 Tax Accounting Course 04: Theory of Constraints, Throughput Accounting and Lean Accounting Course 05: Internal Audit Training Diploma Course 06: Level 3 Xero Training Course 07: Diploma in Quickbooks Bookkeeping Course 08: UK Tax Reforms and HMRC Legislation Course 09: Self Assessment Tax Return Filing UK Course 10: Companies House Filing UK Course 11: Payroll Management - Diploma As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Training to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. Enrol now to advance your career, and use the premium study materials from Apex Learning. Benefits you'll get from choosing Apex Learning for this Training: Pay once and get lifetime access to 11 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn anytime, from anywhere Study from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum Course 01: Accountancy Introduction to Accounting The Role of an Accountant Accounting Concepts and Standards Double-Entry Bookkeeping Balance Sheet Income statement Financial statements Cash Flow Statements Understanding Profit and Loss Statement Financial Budgeting and Planning Auditing --------Other Courses Are-------- Course 02: Managerial Accounting Masterclass Course 03: Level 3 Tax Accounting Course 04: Theory of Constraints, Throughput Accounting and Lean Accounting Course 05: Internal Audit Training Diploma Course 06: Level 3 Xero Training Course 07: Diploma in Quickbooks Bookkeeping Course 08: UK Tax Reforms and HMRC Legislation Course 09: Self Assessment Tax Return Filing UK Course 10: Companies House Filing UK Course 11: Payroll Management - Diploma CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Account Manager Training bundle including- Students Graduates Job Seekers Job Holders Requirements Our Account Manager Training is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. This Training course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. Career path Having this Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion is included in course price. Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Accountancy) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
Sales Overview: Meteorology for Aviation Unlock the skies with 'Meteorology for Aviation,' a comprehensive learning tool designed to equip aviation enthusiasts and professionals with essential meteorological knowledge. Tailored specifically for aviation, this product offers a detailed exploration of atmospheric phenomena crucial for safe and efficient flight operations. Module 1: Introduction to Meteorology for Aviation Embark on your meteorological journey by delving into the fundamental concepts of meteorology as they relate to aviation. Gain insight into weather patterns, phenomena, and the importance of meteorological understanding in flight planning and execution. Module 2: Atmospheric Composition and Structure Understand the intricate makeup of the Earth's atmosphere and its impact on aviation. Explore the layers of the atmosphere, including the troposphere, stratosphere, and beyond, gaining crucial insights into how these layers influence flight dynamics and weather patterns. Module 3: Atmospheric Pressure and Wind Dive into the dynamics of atmospheric pressure and wind systems, essential elements for pilots navigating the skies. Learn to interpret atmospheric pressure readings, understand wind patterns, and harness this knowledge to optimize flight paths and fuel efficiency. Module 4: Moisture and Atmospheric Stability Explore the role of moisture in the atmosphere and its effects on weather and flight conditions. Gain proficiency in assessing atmospheric stability, understanding cloud formation, and interpreting humidity levels to make informed decisions during flight planning and execution. Module 5: Atmospheric Pressure and Altitude Master the relationship between atmospheric pressure and altitude, a critical aspect of aviation meteorology. Learn how changes in altitude impact atmospheric pressure readings, flight performance, and aircraft operations, ensuring safe and efficient journeys through varying atmospheric conditions. Module 6: Air Masses and Fronts Unravel the mysteries of air masses and frontal systems, key determinants of weather patterns and flight conditions. Learn to identify different air masses, analyze frontal boundaries, and anticipate associated weather phenomena to enhance flight safety and operational efficiency. Equip yourself with the knowledge and skills necessary to navigate the ever-changing skies with confidence and precision. 'Meteorology for Aviation' offers a comprehensive toolkit for aviation enthusiasts and professionals, empowering you to conquer the elements and soar to new heights. Elevate your understanding of meteorology and revolutionize your approach to aviation with this indispensable resource. Course Curriculum Module 1: Introduction to Meteorology for Aviation Introduction to Meteorology for Aviation 00:00 Module 2: Atmospheric Composition and Structure Atmospheric Composition and Structure 00:00 Module 3: Atmospheric Pressure and Wind Atmospheric Pressure and Wind 00:00 Module 4: Moisture and Atmospheric Stability Moisture and Atmospheric Stability 00:00 Module 5: Atmospheric Pressure and Altitude Atmospheric Pressure and Altitude 00:00 Module 6: Air Masses and Fronts Air Masses and Fronts 00:00
ð Unlock the Power of Pricing Excellence with 'Mastering Strategic Pricing for Sustainable Profits - Module 1: Core Principles' ð Are you ready to revolutionize your business and catapult your profits to new heights? Welcome to Module 1 of our comprehensive online course, where we dive deep into the fundamental strategies that will transform the way you approach pricing - the cornerstone of sustainable profitability! ð Module 1: Pricing Strategy and Your Margins In this module, we unveil the secrets behind setting the right price to maximize your margins. Discover how to analyze your costs effectively, identify pricing sweet spots, and ensure that every sale contributes not only to revenue but to sustained profitability. We guide you through practical exercises and real-world examples to master the art of pricing that aligns with your financial goals. ð Module 2: Pricing Strategy and Your Competitors Understanding your market is key to staying ahead, and Module 2 is your roadmap to gaining a competitive edge. Learn how to conduct a comprehensive competitor analysis, leverage pricing intelligence, and strategically position your products or services. Uncover the tactics that successful businesses use to not just keep up but lead the market, all while maintaining healthy profit margins. ð What You'll Gain: Expertise in Core Pricing Principles: Equip yourself with the essential knowledge to establish a robust pricing foundation for sustainable business growth. Strategic Margin Management: Learn how to set prices that optimize your profit margins without compromising the value you provide. Competitor Insights: Gain the skills to analyze competitors effectively and position your offerings strategically in the market. Real-World Application: Practical exercises and case studies ensure you can immediately apply what you learn to your business. ð¡ Who Should Enroll: Entrepreneurs and Business Owners Marketing and Sales Professionals Product Managers and Strategists Anyone looking to enhance their business profitability through strategic pricing ð Don't miss out on this opportunity to revolutionize your approach to pricing and pave the way for sustainable profits! Enroll in Module 1 today and take the first step towards mastering the art of strategic pricing. ð [Enroll Now] [Link to Enrollment Page] ð Elevate your pricing strategy, elevate your profits - it's time to thrive in the world of strategic pricing! ð Course Curriculum Module 1- Pricing Strategy and Your Margins Common Pricing Strategy Mistakes 00:00 5 Key Steps to Pricing Strategy 00:00 Researching Your Market 00:00 Case Study Researching the Competition 00:00 Module 2- Pricing Strategy and Your Competitors Know Your Margins 00:00 Average Industry Margins 00:00
Sales Overview: Abrasive Wheels Training Course Are you looking to enhance workplace safety and empower your team with essential skills? Introducing our comprehensive 'Abrasive Wheels Training' course designed to equip your workforce with the knowledge and expertise needed for the safe and effective use of abrasive wheels. Course Highlights: Module 1: Introduction to Abrasive Wheels Gain a foundational understanding of abrasive wheels, their types, and their applications. Explore the importance of abrasive wheels in various industries and their role in enhancing productivity. Module 2: Abrasive Wheel Components and Selection Dive into the intricacies of abrasive wheel components and their functionalities. Learn how to choose the right abrasive wheel for specific tasks, optimizing efficiency and performance. Module 3: Mounting and Storage of Abrasive Wheels Master the proper techniques for mounting abrasive wheels to ensure secure and effective installation. Understand the best practices for storing abrasive wheels to extend their lifespan and maintain safety standards. Module 4: Operation and Maintenance of Abrasive Wheels Learn the essential skills for operating abrasive wheels safely and efficiently. Gain insights into routine maintenance practices to maximize the lifespan of abrasive wheels and minimize downtime. Module 5: Hazards and Risk Assessment Identify potential hazards associated with abrasive wheel usage and understand their implications. Develop the skills to conduct thorough risk assessments, implementing preventive measures to create a safer working environment. Why Choose Our Abrasive Wheels Training Course: Expert-led Instruction: Our course is crafted and delivered by industry experts with extensive experience in abrasive wheel usage and safety protocols. Interactive Learning: Engage in practical scenarios, case studies, and hands-on exercises to reinforce theoretical knowledge. Compliance and Certification: Ensure compliance with industry regulations and receive a recognized certification upon successful completion of the course. Customization Options: Tailor the course to meet the specific needs of your organization, ensuring relevance and applicability. Risk Mitigation: Equip your team with the skills to identify and address potential hazards, reducing the risk of accidents and injuries in the workplace. Invest in the safety and competence of your workforce with our Abrasive Wheels Training course. Contact us today to discuss how this comprehensive program can benefit your organization and propel your team towards a safer, more efficient workplace. Course Curriculum Module 1_ Introduction to Abrasive Wheels Introduction to Abrasive Wheels 00:00 Module 2_ Abrasive Wheel Components and Selection Abrasive Wheel Components and Selection 00:00 Module 3_ Mounting and Storage of Abrasive Wheels Mounting and Storage of Abrasive Wheels 00:00 Module 4_ Operation and Maintenance of Abrasive Wheels Operation and Maintenance of Abrasive Wheels 00:00 Module 5_ Hazards and Risk Assessment Hazards and Risk Assessment 00:00
Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process
Description: Customer relationship management holds day-to-day business activities like marketing, sales etc. This course is designed for the individuals who are interested in enhancing their abilities or enhancing their skills to build the customer relationship. This diploma course will bring out to you all the techniques you require to help increase competition in their jobs. It will also help you boost your confidence level which will help you deal with the difficult situation. This course will also help you enhance your communication skills which will make it easier to communicate with the customers. Who is the course for? For individuals already existing in this field willing to enhance the abilities and learn new techniques. For people who are willing to take customer relationship management and the future profession. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Diploma in Customer Relationship is a useful qualification to possess, and would be beneficial for the following careers: Technical support staff Client relations manager Call center manager Customer service represented. Diploma in Customer Relationship Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Mock Exam Mock Exam- Diploma in Customer Relationship 00:20:00 Final Exam Final Exam- Diploma in Customer Relationship 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00