Name: M.D.D RELATIONSHIP CONVERSATION ANALYSATION PACKAGE (SELF-IMPROVEMENT)
Price: 120 GBP
Availability: InStock

<div> <div>     </div> <div>  <div> <div> <h3><strong>Highlights of the Course</strong></h3> <ul> <li><b>Price: </b>Â£159.00</li> <li><i></i><strong>Course Type:</strong> Self-paced online course<i></i></li> <li><i></i><strong>Guided Learning:</strong> <span>270 hours (Speaking, listening, reading and writing)</span></li> <li><i></i><strong>Accreditation:</strong> Pearson Edexcel</li> <li><i></i><strong>Regulated by:</strong> Ofqual</li> <li><i></i><strong>Assessment:</strong> Yes, towards the end of each module</li> <li><i></i><strong>Tutor Support:</strong> Full tutor support is included<i></i></li> <li><b>Customer Support: </b><span>24/7 customer support is available </span></li> <li><b>Quality Training: </b><span>The course is designed by an industry expert</span></li> <li><b>Instalment:</b><span> 3 Installment Plan on checkout</span></li> </ul> </div> </div> <div> <div> <hr /> <h3><strong>What you will learn from this course?</strong></h3> <p><span>Upon successful completion of this ESOL Level 1 Online Course, you will be able to:</span></p> <ul> <li><span>Discover how to identify information in a document and determine its meaning</span><i></i></li> <li><span>Develop your ability to draw information from conversations</span><i></i></li> <li><span>Communicate and convey information in English effectively</span></li> <li><span>Understand how to build and participate in conversations with others </span><i></i></li> <li><span>Discover how to write for different tasks and structure content for a certain activity</span><i></i></li> </ul> </div> </div> <div> <div> <div> <hr /> <h3><strong>ESOL Training - ESOL Level 1 Online Course and Exam<br /> </strong></h3> <p><span>This ESOL Level 1 Online Course will help you acquire the fundamental English writing, listening, reading, and speaking skills that will support your personal and professional development and enable you to access a wide range of opportunities in the international arena. This course, which has been accredited by Person Edexcel and is regulated by Ofqual, is a nationally recognised qualification that will improve and advance your professional profile.</span></p> <p><span>Towards the end of this course, you will earn an industry-recognised credential,  allowing you to showcase your new skills and add extra value to your CV that will help you outshine other candidates. </span></p> <p><span>Enrol in this ESOL Level 1 Online Course today and take the next step towards your personal and professional goals. </span></p> </div> <div> <h3><strong>Who is this Course for?</strong></h3> <p><span>The following individuals may benefit from this ESOL Level 1 Online Course:</span></p> <blockquote> <ul> <li><span>Immigrants and non-native speakers looking to gain a qualification </span></li> <li><span>Individuals of various ages and educational backgrounds</span></li> <li><span>Anyone wishing to improve their English abilities </span></li> <li><span>Aspiring and practising ESOL/English language teacher </span></li> <li><span>Anyone who wants to learn a second language </span></li> <li><span>Anyone who wants to change their career or build a career abroad </span></li> <li><span>Anyone wishing to enhance their employment prospects</span></li> </ul> </blockquote> <p><span>Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. </span></p> </div> <div> <h3><strong>Eligibility Requirements<br /> </strong></h3> <p><span>There are no prerequisites for this course; individuals of all ages and educational levels are welcome to enrol in this ESOL Level 1 Online Course. </span></p> </div> <div> <h3><strong>Advance Your Career<br /> </strong></h3> <p><span>This </span><span>ESOL Level 1 Online Course</span><span> will provide you with significant opportunities to enter the relevant job market and select your desired career path. Additionally, by showcasing these skills on your resume, you will be able to develop your career, face more competitors in your chosen sector, and increase your level of competition.</span></p> <p><span>If you are looking for ESOL Level 2 Online Course and Official Exam, enrol into our affordable and highly informative course, which will open your door towards a wide range of opportunities within your chosen sector. </span></p> </div> <div> <h3><strong>Assessment Procedure<br /> </strong></h3> <p><span>You will be evaluated near the end of this ESOL Level 1 Online Course using a Pearson-designed assessment that is internally evaluated by the assessor and monitored and marked by the exam body. When you finish the exam, your results will be sent to Pearson Edexcel's internal verifier. The awarding body will issue you the qualification certificate if you successfully complete all three components.</span></p> <p><span>The tests are offered in both task-based and paper-based formats. On the day of the paper-based exam, you will need to appear at our designated office in Swindon or London. You must, however, submit your registration for the test at least three weeks prior to the exam date. </span></p> <h3><strong>About Assessment Structure </strong></h3> <p><span>Before the Pearson Edexcel Functional Skills ESOL Level 1 qualification can be issued, students must fulfil the assessments listed below.</span></p> <ul> <li><span>Paper-based evaluation for the Reading and Writing module</span></li> <li><span>Task-based evaluation for the Speaking and Listening module </span></li> </ul> </div> </div> </div> </div> </div><p></p> <p><span>This ESOL Level 1 Online Course is accredited by Pearson Edexcel and regulated by Ofqual. </span></p> <p><span>The academic and general qualification Pearson Edexcel is created to advance and improve learners' skills while advancing knowledge. With the aid of Edexcel certifications, students can advance either into a higher education programme or right into the workforce. </span></p> <p></p> <p><span>Qualifications, exams, and assessments are governed in England by Ofqual (The Office of Qualifications and Examinations Regulation). They are in charge of identifying the knowledge, skills, and understanding that students have displayed, and also ensure that all the assessments and exams reveal what a student has accomplished.</span></p><div> <h3> <span>Course Curriculum</span> </h3> <div> <table> <tbody><tr> <td colspan="4">Reading</td> </tr> <tr> <td><i></i></td> <td> Identify the Main Point </td> <td> </td> <td><span><i></i> 00:15:00</span></td> </tr> <tr> <td><i></i></td> <td> Predict The Meaning of Unfamiliar Words </td> <td> </td> <td><span><i></i> 00:20:00</span></td> </tr> <tr> <td><i></i></td> <td> Purposes and Types of Text </td> <td> </td> <td><span><i></i> 00:25:00</span></td> </tr> <tr> <td><i></i></td> <td> Reading Strategies </td> <td> </td> <td><span><i></i> 00:15:00</span></td> </tr> <tr> <td><i></i></td> <td> Scanning Practice </td> <td> </td> <td><span><i></i> 00:15:00</span></td> </tr> <tr> <td colspan="4">Speaking and Listening</td> </tr> <tr> <td><i></i></td> <td> Speaking and Listening Level 1 - QP </td> <td> </td> <td><span><i></i> 00:15:00</span></td> </tr> <tr> <td colspan="4">Writing</td> </tr> <tr> <td><i></i></td> <td> Formal Informal Language </td> <td> </td> <td><span><i></i> 00:10:00</span></td> </tr> <tr> <td><i></i></td> <td> Grammar Punctuation for L1 L2 </td> <td> </td> <td><span><i></i> 00:25:00</span></td> </tr> <tr> <td><i></i></td> <td> L1 - Meanings of Conjunctions </td> <td> </td> <td><span><i></i> 00:15:00</span></td> </tr> <tr> <td><i></i></td> <td> Writing Exam - Task 1 - Plan Writing </td> <td> </td> <td><span><i></i> 00:15:00</span></td> </tr> <tr> <td><i></i></td> <td> Writing Exam - Task 2 - Fill in a Form </td> <td> </td> <td><span><i></i> 00:25:00</span></td> </tr> <tr> <td colspan="4">Obtain Your Certificate</td> </tr> <tr> <td><i></i></td> <td> Order Your Certificate of Achievement </td> <td> </td> <td><span><i></i> 00:00:00</span></td> </tr> <tr> <td colspan="4">Get Your Insurance Now</td> </tr> <tr> <td><i></i></td> <td> Get Your Insurance Now </td> <td> </td> <td><span><i></i> 00:00:00</span></td> </tr> <tr> <td colspan="4">Feedback</td> </tr> <tr> <td><i></i></td> <td> Feedback </td> <td> </td> <td><span><i></i> 00:00:00</span></td> </tr> </tbody></table></div> </div>

Study Plex

OET (Occupational English Test)

English Language Teaching

Certificate in Further Education & Training (Cert Ed)

English as a Second Language

ESOL (English for Speakers of Other Languages)

ESOL Teacher

ESOL Training - ESOL Level 1 Online Course and Exam

General Admission

<p>Lower Intermediate Level.&nbsp; Learn the&nbsp; Communication Skills you need for communication using&nbsp;<strong>all 4 Skills of Listening, Speaking, Reading and Writing in</strong>&nbsp;<strong>&nbsp;REAL, natural&nbsp;</strong>&nbsp;English.&nbsp; This course is for you if you need learn how to communicate&nbsp;<strong>naturally</strong>&nbsp;to communicate in&nbsp;<strong>conversations</strong>&nbsp;and also how to use English in&nbsp;<strong>everyday situations</strong>.&nbsp; &nbsp;You learn&nbsp;<strong>REAL&nbsp;</strong>English, not "textbook English."&nbsp; &nbsp;In class, you understand the English from video and images, so you listen to and use&nbsp;<strong>only English 100% of the time.&nbsp;&nbsp;</strong>This way, it's<strong>&nbsp;EASY,&nbsp;</strong>and you learn&nbsp;<strong>FASTER.&nbsp;&nbsp;</strong></p>
<p>The course runs in<strong>&nbsp;blocks of 6 weeks,&nbsp;</strong>with&nbsp;<strong>Block 1&nbsp;</strong>running&nbsp;<strong>October-November&nbsp;</strong>and&nbsp;<strong>repeating&nbsp;</strong>November-December.&nbsp; The course is&nbsp;<strong>repeated&nbsp;</strong>on Tuesday and Thursday mornings, 10.00 - 11.00, and on Tuesday and Thursday evenings, 19.00-20.00.</p>
<p>You can choose:</p>
<ul>
<li><strong>either </strong>the October-November&nbsp;<strong>or&nbsp;</strong>the November-December course.</li>
<li><strong style="color: var(--text); font-family: 'SF UI Text', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';">either </strong><span style="color: var(--text); font-family: 'SF UI Text', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';">a morning&nbsp;</span><strong style="color: var(--text); font-family: 'SF UI Text', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';">or&nbsp;</strong><span style="color: var(--text); font-family: 'SF UI Text', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';">an evening course.&nbsp;&nbsp;</span></li>
</ul>
<p><strong>Note:</strong> If you would like to do <strong>2 classes per week</strong>, then choose one morning class and one evening class.&nbsp; The level and skills are the same, but the cours ematerials are different.&nbsp;&nbsp;</p>
<p>The fee is for&nbsp;<strong>one fixed 6 Week Block</strong>&nbsp;and for&nbsp;<strong>one fixed day/evening</strong>&nbsp; per week and&nbsp;&nbsp;<strong>one fixed time slot</strong>&nbsp;per day/evening.&nbsp; &nbsp;</p>
<p>If you would like to do both Course 'A' and Course 'B', you need to register and pay separately for both ourses.&nbsp;&nbsp;</p>
<p><strong>Classes are not made up if missed.</strong></p>
<p><strong>If you need flexibility</strong>, please get in touch with me to discuss options at scotlandstudycentre@gmail.com.</p>
<p>&nbsp;</p>
<p>Thank you!</p>
<p>Anne</p>
<p>&nbsp;</p>

Scotland Study Centre (SSC)

English

Communication Skills

Lower Intermediate Communication Training in all 4 Integrated Skills: Listening, Speaking, Reading and Writing. Learn the REAL language, not "textbook English".

Communication II: Integrated Skills- Intermediate Level

General admission

<div>
	<h3><strong>Description:</strong></h3>
<p><span>Managing a workspace is not an easy task by any means. Employers require vast experience to understand how to work with people of various mindset. This course brings you the opportunity to learn and understand these different mindsets and help you skillful in managing your workspace. </span></p>
<p><span>This course will give you an insight on how every person is unique and accustomed to having their own way of living. Yet, we all need to work together to make something happen. You get to learn about the factors that effect the work environment, both positive and negative. Moreover, this course highlights on how substance abuse may lead to unhealthy work environment for the co-workers.  </span></p>
<h3><b>Learning Outcomes:</b></h3>
<ul>
<li>Realise about marijuana along with the other genres of cannabis and of their uses</li>
<li>Decode the ways of marijuana use and the effect an individual physically, psychologically, as well as in his behavior</li>
<li>Identify the symptoms of marijuana uses</li>
<li>Allot a definition to its related issues as it creates at the workplace</li>
<li>Understand the legal rights of employers and employees with regards to cannabis use in the workplace</li>
<li>Figure out the valid rights of the employers as well as the employees with respect to cannabis usage at the workplace</li>
<li>Make your response to the events of the accused marijuana usage at the workplace</li>
<li>Improve a positive workplace drug along with an alcohol code of conducts</li>
<li><span>Identify the advantages to having tough conversations</span></li>
<li><span>Describe the components of an effective behavior modification conversation</span></li>
<li><span>Use your organization's resources to help you deal with hygiene issues</span></li>
<li><span>Overcome barriers that employees put up when discussing hygiene problems</span></li>
<li><span>Resolve hygiene issues such as bad hair days, inappropriate piercings and body art, poor clothing choices, bad breath, body odor, excessive gas, and incontinence</span></li>
<li><span>Nip poor hygiene habits in the bud</span></li>
<li><span>Identify ways to encourage good hygiene at your workplace</span></li>
<li><span>Define frame of reference</span></li>
<li><span>Establish a positive intent and the desired outcome</span></li>
<li><span>Use good communication skills during a conversation</span></li>
<li><span>Draft a script for a difficult conversation</span></li>
<li><span>Use specific steps to carry out a difficult conversation</span></li>
<li><span>Access additional resources as required</span></li>
<li><span>Maintain safety in a conversation</span></li>
</ul>
<h3><b>Assessment:</b></h3>
<ul>
<li><span>At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.</span></li>
<li><span>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</span></li>
</ul>
<h3><b>Certification:</b></h3>
<ul>
<li><span>After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.</span></li>
<li><span>Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</span></li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Controversial Workplace Management </b><span>is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.</span></p>
<p><span>As there is no experience and qualification required for this course, it is available for all students from any academic background.</span></p>
<h3><b>Requirements</b></h3>
<p><span>Our</span><b> Controversial Workplace Management</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.</span></p>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Module 1</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Drugs and the Workplace</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Marijuana</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Workplace Impacts</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Medical Marijuana</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Intervene</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Drug and Alcohol Policy</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 2</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Let's Talk About It!</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Guidelines for Difficult Conversations</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Overcoming Objections</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Bad Hair Days (And Weeks and Months)</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Addressing Piercings and Body Artwork</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Helping Employees Dress for Success</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Bad Breath</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Gastrointestinal Issues</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Body Odor</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 3</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Choosing to Have the Conversation</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Toolkit for Successful Conversations</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Choosing the Time and Place</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Framework for Difficult Conversations</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Staying Safe</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

John Academy

Controversial Workplace Management

<p>Embrace the art of effortless communication with our comprehensive <strong>Master Yourself in Talking with Strangers</strong> course. This transformative journey will equip you with the knowledge and skills to confidently navigate social interactions, build meaningful connections, and overcome the fear of striking up conversations with strangers.</p>
<p>Ditch the awkward silences and self-doubt, and unlock the confidence to initiate and engage in engaging conversations with anyone, anywhere. Discover the psychology behind effective communication, understanding how to read social cues, adapt your approach to different personalities, and maintain engaging conversations.</p>
<p><strong>Learning Outcomes</strong></p>
<ul>
<li>Eradicate the fear of approaching and conversing with strangers</li>
<li>Master the art of initiating and maintaining engaging conversations</li>
<li>Develop effective communication skills to build meaningful connections</li>
<li>Understand the psychology behind effective communication and social cues</li>
<li>Adapt your conversational approach to suit different personalities and situations</li>
</ul>
<h3><b>Why choose this Master Yourself in Talking with Strangers<span> course</span>?</b></h3>
<ol>
<li>Unlimited access to the course for a lifetime.</li>
<li>Opportunity to earn a certificate accredited by the <b>CPD Quality Standards</b> and <b>CIQ </b>after completing this course.</li>
<li>Structured lesson planning in line with industry standards.</li>
<li>Immerse yourself in innovative and captivating course materials and activities.</li>
<li>Assessments designed to evaluate advanced cognitive abilities and skill proficiency.</li>
<li>Flexibility to complete the Course at your own pace, on your own schedule.</li>
<li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li>
<li>Unlock career resources for CV improvement, interview readiness, and job success.</li>
</ol>
<h3><b>Who is this Master Yourself in Talking with Strangers<span> </span></b><b><span>course </span></b><b>for?</b></h3>
<ul>
<li>Individuals seeking to overcome shyness and social anxiety to confidently connect with others</li>
<li>Professionals aiming to expand their network and build meaningful relationships</li>
<li>Anyone interested in improving their communication skills and conversational fluency</li>
<li>Individuals who want to feel more comfortable and confident in social settings</li>
<li>Those seeking to enhance their personal and professional life through effective communication</li>
</ul>
<h3><b>Career path</b></h3>
<ul>
<li><strong>Human Resources Specialist</strong> (£30,000 - £50,000)</li>
<li><strong>Sales Representative</strong> (£30,000 - £50,000)</li>
<li><strong>Account Executive</strong> (£40,000 - £60,000)</li>
<li><strong>Public Relations</strong> <strong>Specialist</strong> (£35,000 - £55,000)</li>
<li><strong>Customer Service Representative</strong> (£25,000 - £45,000)</li>
<li><strong>Entrepreneur</strong> (£50,000 - £100,000)</li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Master Yourself in Talking with Strangers</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>Master Yourself in Talking with Strangers</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.</span></p><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Section 01: Course Overview</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Welcome</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Disclaimer</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 02: The Formula</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Deal with Rejection</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Who are the Right People for You (The LA Rule, Step 1)</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Where to Meet the Right People</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What to Talk About (The LA Rule, Step 2)</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What to Talk About with COMPLETE STRANGERS</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Have a Joke to Spare</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unspoken Words</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Maintain the Relationship</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 03: Summary</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Most Important Things from the Course</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 04: End</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Thank You</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Master Yourself in Talking with Strangers</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Studyhub UK

Online Course Marketing

Meeting Skills

Master Your Emotions

Counselling Skills

Professional Skills Course (PSC)

Trainers Course

Master Yourself in Talking with Strangers

<div data-bg="https://www.am-academy.com/wp-content/uploads/IAM-Diploma-course-clasroom.jpg" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><div data-bg="https://www.am-academy.com/wp-content/uploads/Online-asset-management-certificate-course-scaled.jpg" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><div data-bg="https://www.am-academy.com/wp-content/uploads/Online-asset-management-certificate-course-scaled.jpg" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><div data-bg="https://www.am-academy.com/wp-content/uploads/iam-certificate-training-course.jpg" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-bg="https://www.am-academy.com/wp-content/uploads/Online-asset-management-certificate-course-scaled.jpg" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-bg="https://www.am-academy.com/wp-content/uploads/IAM-Diploma-course-clasroom.jpg" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><div data-bg="https://www.am-academy.com/wp-content/uploads/Online-asset-management-certificate-course-scaled.jpg" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Online Asset Management course. This IAM Certificate course will be hosted online, December 2023.</p></div><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><h2 style="color: rgb(0, 85, 149); box-sizing: border-box;" fr-original-style=" color: rgb(0, 85, 149);">Develop your career</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><a href="https://www.am-academy.com/asset-management-courses/certificate/" style="color: rgb(2, 83, 149); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(2, 83, 149);">Asset Management Certification</a>&nbsp;opens new doors into industries all around the world. The ISO in Asset Management is still relatively young and there is a shortage of skilled professionals in this discipline.</p><h2 style="color: rgb(0, 85, 149); box-sizing: border-box;" fr-original-style=" color: rgb(0, 85, 149);">Progress towards Chartership</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Chartership is the ultimate professional recognition for a discipline. Achieving it requires experience and proven qualifications. The Certificate is the first step on this journey.</p><h2 style="color: rgb(0, 85, 149); box-sizing: border-box;" fr-original-style=" color: rgb(0, 85, 149);">Drive real change in your business</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our course will equip you with real Asset Management skills that have immediate impact.</p><section style="color: rgb(255, 255, 255); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(255, 255, 255);"><ul fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></ul><ul fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Modules</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Online IAM Certificate Full course consists of 5 modules based on the full IAM Certificate Syllabus.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Each module comes with its own course book.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Module 1</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Asset Management Policy, Strategy &amp; Strategic Requirements</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Asset Management policy</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Strategy &amp; strategic requirements demand</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Module 2</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Assessing and Managing Asset Management Risks</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Risk</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Contingency planning</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Review</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Module 3</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Asset Management Planning and Whole-life Costing</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Asset Management planning</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Whole-life costing</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Module 4</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Managing Asset Life-cycle Decisions and Activities</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Managing asset life-cycle decisions and activities from requirements to disposal</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Module 5</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">People and Information in Asset Management</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Asset Management culture</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Contractor &amp; supplier management, Asset Information</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Exam preparation</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Exam preparation</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Preparation for the&nbsp;<a href="https://www.am-academy.com/iam-certificate-exam/" style="color: rgb(2, 83, 149); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(2, 83, 149);">IAM Certificate exam</a>.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Revision</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Practice papers</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p></ul></section><section style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><iframe width="560" height="315" src="https://www.youtube.com/embed/QlhEm_tGjkc" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"><span class="fr-mk" style="display: none;">&nbsp;</span><span class="fr-mk" style="display: none;">&nbsp;</span><span class="fr-mk" style="display: none;">&nbsp;</span><span class="fr-mk" style="display: none;">&nbsp;</span><span class="fr-mk" style="display: none;">&nbsp;</span></iframe><h2 style="color: rgb(88, 48, 121); box-sizing: border-box;" fr-original-style=" color: rgb(88, 48, 121);">Meet Our Students</h2><h3 style="color: rgb(0, 85, 149); box-sizing: border-box;" fr-original-style=" color: rgb(0, 85, 149);">This is Farhan from KPMG Singapore</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Farhan completed the&nbsp;<a href="https://www.am-academy.com/asset-management-courses/certificate/" style="color: rgb(2, 83, 149); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(2, 83, 149);">IAM Certificate course</a>&nbsp;after hearing from colleagues about how great the course in Asset Management was.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Taking the course allowed Farhan to instantly see the benefits of Asset Management and had immediate impacts in his workplace.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It enabled him to have better more meaningful conversations with his management and clients.</p></section><section style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><h2 style="color: rgb(88, 48, 121); box-sizing: border-box;" fr-original-style=" color: rgb(88, 48, 121);">FAQs</h2><h4 fr-original-style="" style="box-sizing: border-box;"><button data-toggle="collapse" data-target="#faq-what-is-included-in-the-course-fee" style="color: rgb(0, 85, 149); box-sizing: border-box;" fr-original-style=" color: rgb(0, 85, 149);">What is included in the course fee?</button></h4><h4 fr-original-style="" style="box-sizing: border-box;"><button data-toggle="collapse" data-target="#faq-is-there-any-pre-reading" style="color: rgb(0, 85, 149); box-sizing: border-box;" fr-original-style=" color: rgb(0, 85, 149);">Is there any pre-reading?</button></h4><h4 fr-original-style="" style="box-sizing: border-box;"><button data-toggle="collapse" data-target="#faq-how-do-i-sit-the-iam-certificate-exam" style="color: rgb(0, 85, 149); box-sizing: border-box;" fr-original-style=" color: rgb(0, 85, 149);">How do I sit the IAM Certificate exam?</button></h4><h4 fr-original-style="" style="box-sizing: border-box;"><button data-toggle="collapse" data-target="#faq-what-are-the-payment-options" style="color: rgb(0, 85, 149); box-sizing: border-box;" fr-original-style=" color: rgb(0, 85, 149);">What are the payment options?</button></h4></section><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><img src="https://www.am-academy.com/wp-content/themes/am-academy/dist/images/cpd.png" data-src="https://www.am-academy.com/wp-content/themes/am-academy/dist/images/cpd.png" alt="CPD Certified" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><img src="https://www.am-academy.com/wp-content/themes/am-academy/dist/images/imm.png" data-src="https://www.am-academy.com/wp-content/themes/am-academy/dist/images/imm.png" alt="IMM Endorsed Trainer" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><img src="https://www.am-academy.com/wp-content/themes/am-academy/dist/images/cama.png" data-src="https://www.am-academy.com/wp-content/themes/am-academy/dist/images/cama.png" alt="Certified Asset Management Assessor" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></div></div></div></div></div></div></div></div><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div>

Asset Management Consulting (Asset Management Academy)

Asset Management

Online Asset Management course. This IAM Certificate course will be hosted online, December 2023.

5 Day Online IAM Certificate Course C23015

Course Only

Course with Exam

<p>Do you want to achieve your corporate goals by building strong and lasting relationships with your clients, colleagues, and partners? Do you want to learn how to communicate effectively, collaborate efficiently, and manage conflicts professionally? If yes, then this <strong>Corporate Relationship Goals for Success</strong> course is for you.</p>
<p>This course will teach you the essential skills and strategies to establish and maintain successful corporate relationships. You will learn about the basics of corporate etiquette, the principles of effective communication, and the challenges of cross-cultural communication. You will also learn how to establish trust and rapport, work as a team, and handle difficult conversations and conflicts. By the end of this course, you will be able to build professional networks and alliances, and sustain long-term relationships and success.</p>
<p><strong>Learning Outcomes</strong></p>
<p>By the end of this course, you will be able to:</p>
<ul>
<li>Demonstrate proper corporate etiquette in various situations and contexts</li>
<li>Apply effective communication techniques to convey your message clearly and persuasively</li>
<li>Understand and respect the cultural differences and preferences of your counterparts</li>
<li>Establish trust and rapport with your clients, colleagues, and partners</li>
<li>Collaborate and cooperate with your team members to achieve common goals</li>
<li>Manage difficult conversations and conflicts with confidence and professionalism.</li>
</ul>
<h3><b>Why choose this <span>Corporate Relationship Goals for Success</span><span> course</span>?</b></h3>
<ol>
<li>Unlimited access to the course for a lifetime.</li>
<li>Opportunity to earn a certificate accredited by the <b>CPD Quality Standards</b> and <b>CIQ </b>after completing this course.</li>
<li>Structured lesson planning in line with industry standards.</li>
<li>Immerse yourself in innovative and captivating course materials and activities.</li>
<li>Assessments designed to evaluate advanced cognitive abilities and skill proficiency.</li>
<li>Flexibility to complete the Course at your own pace, on your own schedule.</li>
<li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li>
<li>Unlock career resources for CV improvement, interview readiness, and job success.</li>
</ol>
<h3><b>Who is this <span>Corporate Relationship Goals for Success</span><span> </span></b><b><span>course </span></b><b>for?</b></h3>
<ul>
<li>Business owners and entrepreneurs who want to attract and retain loyal customers</li>
<li>Managers and leaders who want to motivate and inspire their teams</li>
<li>Sales and marketing professionals who want to increase their sales and revenue</li>
<li>Consultants and advisors who want to provide value and solutions to their clients</li>
<li>Professionals and employees who want to advance their careers and expand their opportunities.</li>
</ul>
<h3><b>Career path</b></h3>
<ul>
<li><strong>Corporate Relationship Manager</strong>: £40,000 - £60,000 per year</li>
<li><strong>Business Development Manager</strong>: £30,000 - £50,000 per year</li>
<li><strong>Account Manager</strong>: £25,000 - £45,000 per year</li>
<li><strong>Customer Service Manager</strong>: £20,000 - £35,000 per year</li>
<li><strong>Project Manager</strong>: £35,000 - £55,000 per year</li>
<li><strong>Corporate Trainer</strong>:£30,000 - £50,000 per year</li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Corporate Relationship Goals for Success</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>Corporate Relationship Goals for Success</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.</span></p><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Introduction to Corporate Relationship Goals</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Corporate Relationship Goals</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Basics of Corporate Etiquette</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Basics of Corporate Etiquette</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Understanding Effective Communication</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Effective Communication</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Cross-Cultural Communication</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Cross-Cultural Communication</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05 Establishing Trust and Rapport</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Establishing Trust and Rapport</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Collaboration and Teamwork</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Collaboration and Teamwork</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Managing Difficult Conversations and Conflict</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Managing Difficult Conversations and Conflict</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Building Professional Networks and Alliances</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Building Professional Networks and Alliances</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Sustaining Long-Term Relationships and Success</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Sustaining Long-Term Relationships and Success</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Business Communication Skills

Life Coach Training

Corporate Learning & Development

Corporate Relationship Goals for Success

Six Stages Diversity Framework

Discrimination

Gender Bias

Empathy

Racism

Identity

Diversity & Inclusion

Unconscious Bias

Workshop is designed to support participants in using the Six Stages Framework in Board development and Diversity, Equity and Inclusion

L1 DIVERSITY & INCLUSION IN THE BOARDROOM- GOVERNANCE LEADERSHIP & SUPPORT

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					<div><p>Are you struggling to voice your opinions or share your ideas in a conversation? Do you find it challenging to assert your rights or handle criticism effectively? This course, Boost Your Confidence, Assertiveness, &amp; Communication Skills, is specifically designed to help you overcome these hurdles and transform you into a more confident, assertive, and articulate individual. The course is structured to provide you with a comprehensive understanding of assertiveness, its importance, and its impact on your daily interactions. You will learn about your rights and beliefs, how to use assertive body language, and how assertive feedback cards play a crucial role in honing your skills.</p><p>The journey doesn't end there; the course also delves into the intricacies of expressing oneself, providing helpful feedback to others, and defending oneself when criticised. You will be taught how to effectively say 'no' when necessary, deal with conflicts and confrontations, and manage challenging situations with poise and composure. Furthermore, the course will guide you in reducing negative emotions and discomfort that often arise during conversations, thereby enhancing your overall communication skills.</p><p>By the end of this course, you will have acquired a robust set of skills that will empower you to express your thoughts and ideas confidently and enable you to handle criticism, confrontations, and conflicts with ease. Enrol now and take the first step towards becoming more confident, assertive, and effective communication Skills.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</div></section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2><b> Learning outcome</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Understand and apply the principles of assertiveness</span>
									</li>
								<li>
											<span>
													</span>
										<span>Recognise and respect your rights and beliefs</span>
									</li>
								<li>
											<span>
													</span>
										<span>Utilise assertive body language</span>
									</li>
								<li>
											<span>
													</span>
										<span>Reduce negative emotions and discomfort during conversations</span>
									</li>
								<li>
											<span>
													</span>
										<span>Defend yourself when criticised</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					</div>
				</div>
				<div>
				<div>
					
			</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>To improve your self-confidence and assertiveness</span>
									</li>
								<li>
											<span>
													</span>
										<span>Enhance your communication skills</span>
									</li>
								<li>
											<span>
													</span>
										<span>To better handle criticism and confrontations</span>
									</li>
								<li>
											<span>
													</span>
										<span>Reduce negative emotions and discomfort in conversations</span>
									</li>
								<li>
											<span>
													</span>
										<span>To build healthier relationships with others</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Career Path</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Customer Service Representative</span>
									</li>
								<li>
											<span>
													</span>
										<span>Sales Executive</span>
									</li>
								<li>
											<span>
													</span>
										<span>Human Resources Manager</span>
									</li>
								<li>
											<span>
													</span>
										<span>Project Manager</span>
									</li>
								<li>
											<span>
													</span>
										<span>Team Leader</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>A willingness to improve yourself</span>
									</li>
								<li>
											<span>
													</span>
										<span>An open mind to new ideas and concepts</span>
									</li>
								<li>
											<span>
													</span>
										<span>A commitment to practise the skills learned</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Module 01: What You Will Learn	</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>What You Will Learn</td>
					<td><span>FREE</span> </td>
					<td><span>🕐 00:03:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 02: What Is Assertiveness Part 1	</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>What Is Assertiveness Part 1</td><td><span>🕐 00:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 03: What Is Assertiveness Part 2	</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>What Is Assertiveness Part 2</td><td><span>🕐 00:05:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 04: Your Rights And Beliefs	</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Your Rights And Beliefs</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 05: Assertive Body Language	</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Assertive Body Language</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 06: Assertiveness Feedback Cards	</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Assertiveness Feedback Cards</td><td><span>🕐 00:03:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 07: Express Yourself: Speak Up, Share Your Ideas &amp; Opinions	</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Express Yourself: Speak Up, Share Your Ideas &amp; Opinions</td><td><span>🕐 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 08: Provide Helpful Feedback To Others	</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Provide Helpful Feedback To Others</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 09: Receive Negative Feedback, React &amp; Defend Yourself When Criticized	</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Receive Negative Feedback, React &amp; Defend Yourself When Criticized</td><td><span>🕐 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 10: Learn To Say No	</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Learn To Say No</td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 11: Deal With Conflicts, Deal With Confrontation, Challenging Situations	</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Deal With Conflicts, Deal With Confrontation, Challenging Situations</td><td><span>🕐 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 12: Reduce Negative Emotions &amp; Discomfort When Talking To People	</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Reduce Negative Emotions &amp; Discomfort When Talking To People</td><td><span>🕐 00:09:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Skill Up

Unlock a brighter future by boosting your confidence, assertiveness, and communication skills. Master the art of expressing yourself, handling criticism, and dealing with conflicts.

Boost Your Confidence, Assertiveness & Communication Skills

<p style="color: rgb(13, 13, 13); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(13, 13, 13);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Description:</strong></p><p style="color: rgb(13, 13, 13); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(13, 13, 13);">Level 3 Conflict Management Training equips participants with the skills and qualifications to deliver scenario-based conflict management training. Candidates gain insight into conflict dynamics, learning to de-escalate confrontations effectively while maintaining composure.</p><p style="color: rgb(13, 13, 13); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(13, 13, 13);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Course Overview:</strong></p><p style="color: rgb(13, 13, 13); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(13, 13, 13);">Participants delve into conflict background, triggers, and stages of escalation. Key skills include maintaining composure, managing language and body cues, and addressing angry customer behaviour. Course content covers conflict response strategies, communication techniques, and problem-solving approaches.</p><p style="color: rgb(13, 13, 13); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(13, 13, 13);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Key Learning Outcomes:</strong></p><ul style="color: rgb(13, 13, 13); box-sizing: border-box;" fr-original-style=" color: rgb(13, 13, 13);"><li fr-original-style="" style="box-sizing: border-box;">Identify components of confrontations and conflict escalation stages</li><li fr-original-style="" style="box-sizing: border-box;">Recognize signs of conflict and aggression, maintaining composure in responses</li><li fr-original-style="" style="box-sizing: border-box;">Manage language, body cues, and emotions effectively during conflicts</li><li fr-original-style="" style="box-sizing: border-box;">Employ skills to de-escalate angry customer behaviour and handle abusive situations</li></ul><p style="color: rgb(13, 13, 13); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(13, 13, 13);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Course Content Highlights:</strong></p><ul style="color: rgb(13, 13, 13); box-sizing: border-box;" fr-original-style=" color: rgb(13, 13, 13);"><li fr-original-style="" style="box-sizing: border-box;">Understanding conflict triggers and customer needs</li><li fr-original-style="" style="box-sizing: border-box;">Recognizing signs of aggression and escalating anger</li><li fr-original-style="" style="box-sizing: border-box;">Managing language, body cues, and emotional responses</li><li fr-original-style="" style="box-sizing: border-box;">Structuring conversations and calming situations effectively</li><li fr-original-style="" style="box-sizing: border-box;">Handling unpredictability and abusive behaviour</li><li fr-original-style="" style="box-sizing: border-box;">Designing and delivering conflict management scenarios for training purposes</li></ul><p style="color: rgb(13, 13, 13); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(13, 13, 13);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Assessment:</strong></p><p style="color: rgb(13, 13, 13); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(13, 13, 13);">Course assessment involves portfolio submission. No formal examination is required.</p><p style="color: rgb(13, 13, 13); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(13, 13, 13);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Course Fee:</strong></p><p style="color: rgb(13, 13, 13); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(13, 13, 13);">Enroll in the Level 3 Conflict Management course for <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&pound;319.99</strong>, covering all costs.</p><p style="color: rgb(13, 13, 13); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(13, 13, 13);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Corporate or Group Booking:</strong></p><p style="color: rgb(13, 13, 13); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(13, 13, 13);">Special discounts are available for corporate or group bookings. Arrange training sessions at your location by contacting us.</p><p style="color: rgb(13, 13, 13); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(13, 13, 13);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">How to Book:</strong></p><p style="color: rgb(13, 13, 13); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(13, 13, 13);">Book online via PayPal, debit/credit card, invoice, or bank transfer. Alternatively, visit our office or contact us by phone for assistance. Instant booking confirmation will be provided via email.</p><p style="color: rgb(13, 13, 13); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(13, 13, 13);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Assistance Needed?</strong></p><p style="color: rgb(13, 13, 13); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(13, 13, 13);">For inquiries or assistance, contact our dedicated team via phone or email. We&#39;re here to support you throughout your learning journey. Contact us today for guidance and assistance.</p>

Canary Wharf Academy

Level 3 Conflict Management Course

London

<p style="color: rgb(212, 212, 212); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(212, 212, 212);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This package is for reading a significant amount of pages</strong></span></p><ul style="color: rgb(230, 230, 230); box-sizing: border-box;" fr-original-style=" color: rgb(230, 230, 230);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"></strong><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Examine conversation between you and person you are dating</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Relationship Conversations</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Texts, Whatsapp messages</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Email messages</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Documents</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Analyse meanings, undertones and communication skills</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Help with what to say</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">How to improve communication skills</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Analysis of behavioural patterns</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learn how to improve emotional dialogue</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Bespoke prices dependant on pages amount</strong></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><a href="https://relationshipsmdd.com/product/relationship-conversation-analysation-package/" id="isPasted" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">https://relationshipsmdd.com/product/relationship-conversation-analysation-package/</a></p>

Miss Date Doctor Dating Coach London, Couples Therapy

M.D.D RELATIONSHIP CONVERSATION ANALYSATION PACKAGE (SELF-IMPROVEMENT)

Reading

Nottingham

Dickson Training Ltd

ILM Level 5 Qualifications in Business Coaching and Mentoring

Diploma (Zoom)

Certificate (Zoom)

Diploma

Certificate

<blockquote id="isPasted" fr-original-style="" style="border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><p style="text-align: left; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: left;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);"><span id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span id="isPasted" fr-original-style="" style="box-sizing: border-box;"> </span></span></span></strong></p><p style="text-align: left; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: left;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);"><span id="isPasted" fr-original-style="" style="box-sizing: border-box;">Learn how to create a supportive and open environment for mental health and wellbeing at work, helping everyone thrive and perform at their best.</span></span></strong><span data-slate-fragment="JTdCJTIyb2JqZWN0JTIyJTNBJTIyZG9jdW1lbnQlMjIlMkMlMjJkYXRhJTIyJTNBJTdCJTdEJTJDJTIybm9kZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJibG9jayUyMiUyQyUyMnR5cGUlMjIlM0ElMjJoZWFkaW5nLXRocmVlJTIyJTJDJTIyZGF0YSUyMiUzQSU3QiUyMmNsYXNzTmFtZSUyMiUzQW51bGwlN0QlMkMlMjJub2RlcyUyMiUzQSU1QiU3QiUyMm9iamVjdCUyMiUzQSUyMnRleHQlMjIlMkMlMjJsZWF2ZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJsZWFmJTIyJTJDJTIydGV4dCUyMiUzQSUyMkNvbmZsaWN0cyUyMGNhbiUyMGhhcHBlbiUyMGluJTIwYW55JTIwd29ya3BsYWNlJTIwYW5kJTIwaW4lMjBhbnklMjBpbmR1c3RyeSUyQyUyMG5vJTIwbWF0dGVyJTIwaG93JTIwYmlnJTIwb3IlMjBzbWFsbCUyMHlvdXIlMjBidXNpbmVzcyUyMGlzLiUyMEl0JTIwY2FuJTIwaGFwcGVuJTIwYmV0d2VlbiUyMGluZGl2aWR1YWxzJTJDJTIwYmV0d2VlbiUyMHN0YWZmJTIwYW5kJTIwY3VzdG9tZXJzJTJDJTIwb3IlMjBiZXR3ZWVuJTIwbGFyZ2VyJTIwZ3JvdXBzJTIwb2YlMjBlbXBsb3llZXMuJTIwRGFtYWdlZCUyMHJlbGF0aW9uc2hpcHMlMjBjYW4lMjBiZSUyMGRpZmZpY3VsdCUyMG9yJTIwaW1wb3NzaWJsZSUyMHRvJTIwcmVwYWlyJTIwYW5kJTIwY29uZmxpY3RzJTIwd2l0aCUyMGN1c3RvbWVycyUyMGNhbiUyMGRhbWFnZSUyMGElMjBidXNpbmVzcydzJTIwcmVwdXRhdGlvbiUyQyUyMGhhcm1pbmclMjB0aGUlMjBidXNpbmVzcyUyMGFzJTIwYSUyMHdob2xlLiUyMFRoaXMlMjBpcyUyMHdoeSUyMGNvbmZsaWN0JTIwcmVzb2x1dGlvbiUyMGFuZCUyMGtub3dpbmclMjBob3clMjB0byUyMHByb3Blcmx5JTIwaW50ZXJ2ZW5lJTIwaXMlMjBlc3NlbnRpYWwuJTIyJTJDJTIybWFya3MlMjIlM0ElNUIlNUQlN0QlNUQlN0QlNUQlN0QlNUQlN0Q=" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"><br fr-original-style="" style="box-sizing: border-box;"></span></p></div></blockquote><div fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(111, 111, 110); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(111, 111, 110);">By attending the course, you will learn to:</p><ul style="color: rgb(111, 111, 110); box-sizing: border-box;" fr-original-style=" color: rgb(111, 111, 110);"><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Identify if an employee may be experiencing poor mental health</p></li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Feel confident having open conversations about mental health with your team members</p></li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Appropriately signpost to available support and know where to go for support and guidance for yourself</p></li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Role model good self-care practice, inspiring your teams to look after their own mental health and wellbeing</p></li></ul></div><h6 style="color: rgb(18, 103, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(18, 103, 106);"><span style="color: rgb(254, 114, 53); font-size: 24px; box-sizing: border-box;" fr-original-style="color: rgb(254, 114, 53); font-size: 24px;"><span id="isPasted" fr-original-style="" style="box-sizing: border-box;">Benefits of Mental Health Skills for Managers</span></span></h6><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Managers skilled in supporting their team&#39;s mental health not only help employees flourish but also boost talent retention while mitigating issues like presentee-ism and extended sick leave. Offering this training to all individuals in people management roles guarantees a unified strategy towards mental health and wellbeing across various teams and departments. Furthermore, by exemplifying excellent self-care habits, you&#39;ll motivate your team to prioritise their own mental health and wellbeing.</p>

 Learn how to create a supportive and open environment for mental health and wellbeing at work, helping everyone thrive and perform at their best.

By attending the course, you will learn to:
Identify if an employee may be experiencing poor mental health
Feel confident having open conversations about mental health with your team members
Appropriately signpost to available support and know where to go for support and guidance for yourself
Role model good self-care practice, inspiring your teams to look after their own mental health and wellbeing
Benefits of Mental Health Skills for Managers
Managers skilled in supporting their team's mental health not only help employees flourish but also boost talent retention while mitigating issues like presentee-ism and extended sick leave. Offering this training to all individuals in people management roles guarantees a unified strategy towards mental health and wellbeing across various teams and departments. Furthermore, by exemplifying excellent self-care habits, you'll motivate your team to prioritise their own mental health and wellbeing.

Starling

Health & Wellbeing

Mental Health

Accredited Mental Health First Aid

Mental Health At Work

Learn how to create a supportive and open environment for mental health and wellbeing at work, helping everyone thrive and perform at their best.

Mental Health Skills For Managers

Virtual (on-line) event

<blockquote id="isPasted" fr-original-style="" style="border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><p style="text-align: left; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: left;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);"><span id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span id="isPasted" fr-original-style="" style="box-sizing: border-box;">Train as a Mental Health First Aider (MHFAider&reg;) and receive three years of certification, plus access to ongoing benefits.&nbsp;</span></span>&nbsp;</span></strong></p></div></blockquote><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><h3 style="color: rgb(30, 10, 60); text-align: justify; box-sizing: border-box;" fr-original-style="color: rgb(30, 10, 60); text-align: justify;"><span data-slate-fragment="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" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"> </span><span data-slate-fragment="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" style="color: rgb(51, 51, 51); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51); font-size: 14px;">This workshop is perfect for those keen to become MHFAiders&reg;, equipping you with the knowledge to recognise the signs of poor mental health, initiate supportive conversations, and direct individuals towards the help they need. Beyond the training, you&#39;ll join England&#39;s largest MHFAider&reg; community, with full access to an array of resources, ongoing learning opportunities, and 24/7 digital support via our MHFAider Support App&reg;. This ensures you&#39;re well prepared and confident in your ability to positively contribute, whether in your professional setting, a volunteering role, or within your community.</span>

</h3><h2 style="color: rgb(57, 54, 79); text-align: justify; box-sizing: border-box;" fr-original-style="color: rgb(57, 54, 79); text-align: justify;"><span style="color: rgb(254, 114, 53); box-sizing: border-box;" fr-original-style="color: rgb(254, 114, 53);">As an <span style="color: rgb(80, 168, 188); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(80, 168, 188);">MHFAider&reg;&nbsp;</span>you will be able to:&nbsp;</span></h2></div><ul fr-original-style="" style="box-sizing: border-box;"><li data-key="199" style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Recognise those that may be experiencing poor mental health and provide them with first-level support and early intervention&nbsp;</li><li data-key="199" style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Encourage a person to identify and access sources of professional help and other supports&nbsp;</li><li data-key="199" style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Practise active listening and empathy&nbsp;</li><li data-key="199" style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Have a conversation with improved mental health literacy around language and stigma&nbsp;</li><li data-key="199" style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Discuss the MHFAider&reg; role in depth, including boundaries and confidentiality&nbsp;</li><li data-key="199" style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Practise self-care&nbsp;</li><li data-key="199" style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Know how to use the MHFAider Support App&reg;&nbsp;</li><li data-key="199" style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Know how to access a dedicated text service provided by Shout and ongoing learning opportunities with MHFA England &nbsp;<br fr-original-style="" style="box-sizing: border-box;">

</li></ul><h2 style="color: rgb(57, 54, 79); text-align: justify; box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(57, 54, 79); text-align: justify;"><span style="color: rgb(254, 114, 53); box-sizing: border-box;" fr-original-style="color: rgb(254, 114, 53);">Takeaways</span></h2><h2 style="text-align: justify; box-sizing: border-box;" id="isPasted" fr-original-style="text-align: justify;"><span style="color: rgb(80, 168, 188); font-size: 14px; box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(80, 168, 188); font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Everyone who completes this workshop gets:&nbsp;</strong></span><ul style="color: rgb(111, 111, 110); box-sizing: border-box;" fr-original-style="color: rgb(111, 111, 110);"><li style="color: rgb(80, 168, 188); font-size: 14px; font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188); font-size: 14px; font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">A hard copy workbook to support your learning throughout the course&nbsp;</strong></li><li style="color: rgb(80, 168, 188); font-size: 14px; font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188); font-size: 14px; font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">A digital manual to refer to whenever you need it after completing the course&nbsp;</strong></li><li style="color: rgb(80, 168, 188); font-size: 14px; font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188); font-size: 14px; font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">A wallet-sized reference card with the Mental Health First Aid action plan&nbsp;</strong></li><li style="color: rgb(80, 168, 188); font-size: 14px; font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188); font-size: 14px; font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">A digital MHFAider&reg; certificate &nbsp;</strong></li><li style="color: rgb(80, 168, 188); font-size: 14px; font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188); font-size: 14px; font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Access to the MHFAider Support App&reg; for three years&nbsp;</strong></li><li style="color: rgb(80, 168, 188); font-size: 14px; font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188); font-size: 14px; font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Access to ongoing learning opportunities, resources and exclusive events &nbsp;</strong></li><li style="color: rgb(80, 168, 188); font-size: 14px; font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188); font-size: 14px; font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The opportunity to be part of the largest MHFAider&reg; community in England</strong></li></ul></h2><h6 style="color: rgb(18, 103, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(18, 103, 106);"><span style="color: rgb(254, 112, 37); font-size: 24px; box-sizing: border-box;" fr-original-style="color: rgb(254, 112, 37); font-size: 24px;">Becoming a qualified MHFAider&reg;</span></h6><p style="color: rgb(111, 111, 110); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 111, 110);">Once you complete the Mental Health First Aid workshop, you can test your knowledge and build your confidence in your role as an MHFAider&reg; with the internationally recognised MHFAider&reg; qualification, RSPH Level 3 Award in Mental Health First Aid.</p>

Train as a Mental Health First Aider (MHFAider®) and receive three years of certification, plus access to ongoing benefits.  
 This workshop is perfect for those keen to become MHFAiders®, equipping you with the knowledge to recognise the signs of poor mental health, initiate supportive conversations, and direct individuals towards the help they need. Beyond the training, you'll join England's largest MHFAider® community, with full access to an array of resources, ongoing learning opportunities, and 24/7 digital support via our MHFAider Support App®. This ensures you're well prepared and confident in your ability to positively contribute, whether in your professional setting, a volunteering role, or within your community. 
As an MHFAider® you will be able to: 
Recognise those that may be experiencing poor mental health and provide them with first-level support and early intervention
Encourage a person to identify and access sources of professional help and other supports
Practise active listening and empathy
Have a conversation with improved mental health literacy around language and stigma
Discuss the MHFAider® role in depth, including boundaries and confidentiality
Practise self-care
Know how to use the MHFAider Support App®
Know how to access a dedicated text service provided by Shout and ongoing learning opportunities with MHFA England
Takeaways
Everyone who completes this workshop gets: A hard copy workbook to support your learning throughout the course A digital manual to refer to whenever you need it after completing the course A wallet-sized reference card with the Mental Health First Aid action plan A digital MHFAider® certificate Access to the MHFAider Support App® for three years Access to ongoing learning opportunities, resources and exclusive events The opportunity to be part of the largest MHFAider® community in England
Becoming a qualified MHFAider®
Once you complete the Mental Health First Aid workshop, you can test your knowledge and build your confidence in your role as an MHFAider® with the internationally recognised MHFAider® qualification, RSPH Level 3 Award in Mental Health First Aid.

Embark on a transformative journey to become a qualified MHFAider®.  Master your skills and learn how to spot and support people with mental health issues and make a difference whether at work, volunteering, or in your community.

Become A Mental Health First Aider

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(17, 17, 17);">The psychological impact of critical incidents includes anxiety, depression, sleep disturbance and agitation. It can also lead to reduced motivation or morale at work, unsafe practices, and burnout.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Health and social care professionals in hospitals, residential care, and support services, who are looking after vulnerable people in challenging environments, are often exposed to distressing events. <span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(17, 17, 17);">Critical Incident Stress Debriefings (CISDs) are brief and effective interventions. They m<span style="color: rgb(17, 17, 17); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(17, 17, 17);">itigate the impact of incidents and help promote resilience and well-being. &nbsp;</span></span></span></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">CISD is a facilitated, time-limited group session intended to support participants with the emotional/psychological impact of an adverse event.</span></span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">The debrief is a structured group conversation about the facts, feelings, and thoughts related to the incident.&nbsp;</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">A trained and competent facilitator helps the group support each other and process their reactions.</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(17, 17, 17);">This training is for managers, nurses, key workers, mental health professionals, counsellors/psychotherapists, or any person in charge of staff well-being in their organization.&nbsp;</span></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">This excellent 2-day online training will cover theory and practice, including lectures, videos, and small-group work. When you complete the training you will be able to facilitate CISDs.<br fr-original-style="" style="box-sizing: border-box;"></span></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">Here is an outline of the training:</span></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(67, 153, 250) !important; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(67, 153, 250) !important;">Day 1: Critical Incidents and the Process of Debriefing&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">09:00 - 10:30&nbsp;</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"></span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">Introducing the facilitator and the group; outline of the day, expectations and outcomes.</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">The Process of Debriefing: t</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">he practice of &lsquo;talking through&rsquo; and the therapeutic benefits of debriefing.</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">Understanding Critical Incidents: d</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">efining Critical Incidents, what makes an incident &lsquo;critical&rsquo;? The psychological impact of a critical incident.</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">10:30 - 12:00&nbsp;</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">Trauma and Post-Trauma</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">Unpacking these important concepts and understanding their implications and relevance to CID</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">Debriefing Critical Incidents</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">Introducing existing models of CISDs, comparing and understanding the components of a CID</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">12:30 Lunch break&nbsp;</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">13:00 - 14:00&nbsp;</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">Skills Practice and Experiential Learning</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">Practice session, trying out models of debriefing using scenarios from experience</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(67, 153, 250) !important; box-sizing: border-box;" fr-original-style=" color: rgb(67, 153, 250) !important;">Day 2: Facilitating Critical Incident Stress Debriefings &ndash; theory and practice</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">09:00 - 10:30&nbsp;</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">The Competent Facilitator:&nbsp;</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">qualities and skills of the competent facilitator</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">Containment</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">The role of the facilitator and the challenges of facilitating emotional conversations&nbsp;</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">10:30 - 12:00&nbsp;</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">Facilitating critical incident debriefings: p</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">rompt cards - a tool for the facilitator.</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">Ground rules, time-frames, and keeping &lsquo;on task&rsquo;.</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">12:30 Lunch break</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">&nbsp;</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">13:00 - 14:00&nbsp;</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">Skills Practice and Experiential Learning</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">Working with scenarios and prompt cards: practice session - facilitating CISDs</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">&lsquo;Debriefing&rsquo; the day</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">&nbsp;</span>&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></p>

The psychological impact of critical incidents includes anxiety, depression, sleep disturbance and agitation. It can also lead to reduced motivation or morale at work, unsafe practices, and burnout.
Health and social care professionals in hospitals, residential care, and support services, who are looking after vulnerable people in challenging environments, are often exposed to distressing events. 

Critical Incident Stress Debriefings (CISDs) are brief and effective interventions. They mitigate the impact of incidents and help promote resilience and well-being. 
CISD is a facilitated, time-limited group session intended to support participants with the emotional/psychological impact of an adverse event.
The debrief is a structured group conversation about the facts, feelings, and thoughts related to the incident. A trained and competent facilitator helps the group support each other and process their reactions. 
This training is for managers, nurses, key workers, mental health professionals, counsellors/psychotherapists, or any person in charge of staff well-being in their organization. 
This excellent 2-day online training will cover theory and practice, including lectures, videos, and small-group work. When you complete the training you will be able to facilitate CISDs.

Here is an outline of the training:
Day 1: Critical Incidents and the Process of Debriefing 
09:00 - 10:30 
Introducing the facilitator and the group; outline of the day, expectations and outcomes.
The Process of Debriefing: the practice of ‘talking through’ and the therapeutic benefits of debriefing.
Understanding Critical Incidents: defining Critical Incidents, what makes an incident ‘critical’? The psychological impact of a critical incident.

10:30 - 12:00 
Trauma and Post-Trauma
Unpacking these important concepts and understanding their implications and relevance to CID
Debriefing Critical Incidents
Introducing existing models of CISDs, comparing and understanding the components of a CID

12:30 Lunch break 

13:00 - 14:00 
Skills Practice and Experiential Learning
Practice session, trying out models of debriefing using scenarios from experience

Day 2: Facilitating Critical Incident Stress Debriefings – theory and practice

09:00 - 10:30 
The Competent Facilitator: qualities and skills of the competent facilitator
Containment
The role of the facilitator and the challenges of facilitating emotional conversations 

10:30 - 12:00 
Facilitating critical incident debriefings: prompt cards - a tool for the facilitator.
Ground rules, time-frames, and keeping ‘on task’.

12:30 Lunch break
 
13:00 - 14:00 
Skills Practice and Experiential Learning
Working with scenarios and prompt cards: practice session - facilitating CISDs
‘Debriefing’ the day

  

Psychotherapy For Healthcare Ltd

Train with us to facilitate Critical Incident Stress Debriefings. CISD are effective interventions that help care professionals to process stressful events in the workplace.  A CISD helps restore well-being and protect from prolonged reactions. This excellent 2-day training will cover theory and practice, including lectures, videos, and small-group work. By the end you will be able to facilitate CISDs.

Critical Incident Stress Debriefing: 2-day online training 

Lincoln

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);"><img src="https://images.cademy.co.uk/noble-foods/72a25245-9100-48ee-935a-ee2add5a76c4/original.jpeg" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">Every year, organisations spend billions on strategy creation&mdash;and more than 80% of those strategies fail. FranklinCovey&rsquo;s </span><em style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">The 4 Disciplines of Execution</em><sup style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">&reg;</sup>&nbsp;<em fr-original-style="" style="box-sizing: border-box;">(4DX)</em> methodology provides the framework for <span style="caret-color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style="caret-color: rgb(16, 24, 32);">organisations</span>&nbsp;seeking to increase strategic execution by creating a culture of high performance.</p><h2 style="color: rgb(16, 24, 32); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 32);"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><em fr-original-style="" style="box-sizing: border-box;">Discipline 1: Focus on the Wildly Important</em></span></h2><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">This is the discipline of&nbsp;<em style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">focus.</em>&nbsp;Exceptional execution starts with narrowing the focus&mdash;clearly identifying what must be done. Otherwise, nothing else you achieve really matters much.</p><h2 style="color: rgb(16, 24, 32); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 32);"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Discipline 2: Act on the Lead Measures</span></h2><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">This is the discipline of&nbsp;<em style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">leverage</em>. 80% of your results will come from 20% of your activities; are you focusing on the right ones? Discipline 2 is based on the principle that not all actions are created equal. Identify and act on the activities with the highest leverage.</p><h2 style="color: rgb(16, 24, 32); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 32);"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Discipline 3: Keep a Compelling Scoreboard</span></h2><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">This is the discipline of&nbsp;<em style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">engagement</em>. People and teams play differently when they are keeping score, and the right kind of scoreboards motivate the players to win.</p><h2 style="color: rgb(16, 24, 32); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 32);"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Discipline 4: Create a Cadence of Accountability</span></h2><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">This is the discipline of&nbsp;<em style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">accountability</em>. Each team engages in a simple weekly process that highlights successes, analyses failures, and course-corrects as necessary, creating the ultimate performance-management system.</p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><br fr-original-style="" style="box-sizing: border-box;"></span></strong></p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">The Noble Experience </span></strong></p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">This autumn we&#39;re road testing the 4DX methodology with members of the NLG and their teams from within the Poultry business unit. Real life successes, realistic roadblocks and issues, and a genuine appraisal of the outcomes, will all be shared with participants at the 2024 4DX sessions, as we strive to learn the best practices that enable us to go beyond a good strategy, to achieving great levels of execution!</p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivery of the 4DX sessions</strong></p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">The 4 NLG groups will attend a one-day, in person module, where we&#39;ll share the 4DX methodology with you and hear directly from Richard Wood, MD of the Poultry business, as to how the approach has helped him and his team to delivery their objectives.</p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);"><img src="https://images.cademy.co.uk/noble-foods/7f22d13e-e7fe-43bb-ad22-a5dbd09dcb21/original.png" style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;"></p>

What important conversations are your team members avoiding?

Side-stepping difficult conversations can trap a team in unresolved problems, strained relationships, and missed chances for growth, which blocks progress and cultivates a lack of trust.
But many people avoid difficult conversations or handle them poorly because they’re afraid to address uncomfortable issues and feel unprepared to respond to the emotional reactions that inevitably arise.
Navigating Difficult Conversations: Turn Tension Into Progress takes a targeted approach to helping people to manage emotional tension and conduct conversations in a way that enables all parties to stay engaged in collaborative dialogue.
Participants will shift their mindset from fearing and avoiding difficult conversations to seeing them as the way to make progress on important issues. And they’ll develop the skills to build trust and respect in every relationship as they navigate sensitive topics.


Who Should Attend?
This programme is for anyone who finds the thought if having a challenging or difficult conversation, something to be very nervous of, even to the point of avoiding the issue.
We recommend that participants have first attended our Aspire programmes, Management Essentials and Performance Coaching, as they provide a strong foundation to the topic, which this session then builds upon.
In Navigating Difficult Conversations participants will discover how to balance Courage and Consideration throughout the conversation by:
Sharing their Purpose—the issue they need to make progress on—and Positive Intent—how they want the other person to benefit from the conversation
Responding to emotional reactions using the skills:
Pause, Don’t Panic
Observe, Don’t Judge
Ask, Don’t Assume
Outcomes
This module will help participants:
Create a strong foundation for difficult conversations by setting a clear and collaborative tone that balances their own and others’ needs.
Understand that emotional reactions are a natural, human response—and notice them as a signal that the conversation needs an adjustment to stay on track.
Practice a range of tactics to respond in the moment to help everyone stay engaged and make progress.






Noble Foods

Navigating Difficult Conversations: Turn Tension Into Progress™

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			<h2>Description</h2>		</div>
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			<p>The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. Difficult conversations are a significant part of every leader's job.</p>		</div>
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										<span>Understand the circumstances that lead to difficult conversations.</span>
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										<span>Learners of all backgrounds and qualifications looking for relevant qualifications can enroll in this course. </span>
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										<span>High-quality e-learning content. </span>
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										<span>Course completion certificate.</span>
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										<span>Learn practical ways of handling difficult conversations.</span>
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										<span>Perfect course for managers who are responsible to help every team member improve.</span>
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                                <h2>Course Curriculum</h2>
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					<td colspan="4"><strong>Introduction</strong></td>
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					<td>▶</td>
					<td>Introduction - Welcome from Alan Stevens</td>
					<td><span>FREE</span> </td>
					<td><span>🕐 00:02:00</span></td>
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					<td colspan="4"><strong>Difficult Conversations</strong></td>
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					<td>▶</td>
					<td>Why Are Some Conversations Difficult?</td><td><span>🕐 00:02:00</span></td>
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					<td>Preparation</td><td><span>🕐 00:02:00</span></td>
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					<td>Set-Up and Room Layout</td><td><span>🕐 00:03:00</span></td>
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					<td>How to Start the Conversation</td><td><span>🕐 00:02:00</span></td>
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					<td>Active Listening and Responding</td><td><span>🕐 00:02:00</span></td>
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					<td>Focus on Facts, Not Personalities</td><td><span>🕐 00:01:00</span></td>
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					<td>Summary - What We've Covered</td><td><span>🕐 00:01:00</span></td>
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					<td>Thank You and Next Steps</td><td><span>🕐 00:01:00</span></td>
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					<td colspan="4"><strong>Mock Exam</strong></td>
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					<td>Mock Exam - Managing Difficult Conversations</td><td><span>🕐 00:20:00</span></td>
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					<td colspan="4"><strong>Final Exam</strong></td>
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					<td>Final Exam - Managing Difficult Conversations</td><td><span>🕐 00:20:00</span></td>
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					<td colspan="4"><strong>Order Your Certificate</strong></td>
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					<td>Order Your Certificate</td><td><span>🕐 00:00:00</span></td>
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Dealing With Difficult Customers

Management Skills

Description The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular,

Managing Difficult Conversations

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Do you avoid difficult conversations?&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Maybe you avoid certain topics or uncomfortable conversations with certain people.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Whatever the reason, avoiding &#39;clearing the air&#39; will almost always have long term, negative consequences. Even if you can&#39;t see the impact of not dealing with the pressing issue, the resentment can build up until one day, someone will explode.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">During this two hour session, we will look at:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What is a difficult conversation?</li><li fr-original-style="" style="box-sizing: border-box;">What makes difficult conversations even more difficult?</li><li fr-original-style="" style="box-sizing: border-box;">How to prepare for difficult conversations</li><li fr-original-style="" style="box-sizing: border-box;">Understanding and managing emotions - awareness</li><li fr-original-style="" style="box-sizing: border-box;">Seeking help</li><li fr-original-style="" style="box-sizing: border-box;">Providing constructive feedback</li></ul><div fr-original-style="" style="box-sizing: border-box;">After the session, you will be able to recognise your own barriers to approaching difficult conversations, prepare for meetings to minimise negative outcomes and manage emotions, both yours and the other persons more effectively.&nbsp;</div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Neupauer Ltd

Conflict Resolution

Conflict Management

Workplace Communication

Business Relationship Management (BRM)

Do you avoid difficult conversations? 
"When you avoid them you trade short term discomfort for long-term dysfunction."
Is it worth it? Join our session to learn how to tackle difficult conversations 


How to tackle difficult conversations 

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time <em fr-original-style="" style="box-sizing: border-box;">Essentials in Communication and Co-production with Parents/Carers</em>. We recommend that you have completed the &#39;Essentials&#39; course before booking this course (please see our booking page or contact <span style="color: rgb(209, 72, 65); box-sizing: border-box;" fr-original-style="color: rgb(209, 72, 65);">admin@bornattherighttime.com</span> to find out more).&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.</span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Content</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Using lived experience to understand what can lead to conflict and relationship breakdown&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Relationship building and avoiding conflict and t</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">he factors underpinning challenging situations and difficult conversations&nbsp;</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">System structures which negatively affect effective communication and collaboration&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The impact of trauma and use of trauma informed practice&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">BRAVING inventory (Brene Brown) and creating healthy boundaries&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ways to create professional, meaningful connection with parents/carers in the current context.<br fr-original-style="" style="box-sizing: border-box;"></span></span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivery</strong></span></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);">2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024</span></li></ul>

This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time Essentials in Communication and Co-production with Parents/Carers. We recommend that you have completed the 'Essentials' course before booking this course (please see our booking page or contact admin@bornattherighttime.com to find out more). 
Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.

Content
Using lived experience to understand what can lead to conflict and relationship breakdown
Relationship building and avoiding conflict and the factors underpinning challenging situations and difficult conversations
System structures which negatively affect effective communication and collaboration
The impact of trauma and use of trauma informed practice
BRAVING inventory (Brene Brown) and creating healthy boundaries
Ways to create professional, meaningful connection with parents/carers in the current context.
Delivery
2 x 3.5 hours virtual live event (7 hour CPD) on 3rd and 10th March 2025

Born at the Right Time

Learning Disability Nurse

Allied Health

SENCO

Allied Health Professions (AHP)

Midwifery

Healthcare Workers

Sen Teaching Assistant

Speech & Language Therapist

Social Worker

Occupational Therapist

Disability Awareness

Speech & Language Therapy (SLT)

Social Care

Learning Disability

Physiotherapist

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training. 

Difficult Conversations, Conflict and Relationship Building with Parents/Carers (Mar 25)

<h2>Mastering Critical Conversations: On-Demand</h2>
<p>We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally.</p>
<p>After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play.</p><h3>What You Will Learn</h3>
<p>At the end of this program, you will be able to:</p>
<ul>
<li>Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze</li>
<li>Utilize various techniques to mitigate an 'amygdala hijack' state</li>
<li>Leverage a 5-step model to deliver 'challenging' news effectively</li>
</ul><section>
                    <h3>Managing Difficult Conversations</h3><ul><li>Obstacles to managing difficult conversations</li><li>Understanding human nature</li></ul><h3>Brain Science and the Biology of Emotion</h3><ul><li>The unique challenge of social and emotional learning</li><li>The limbic system and the amygdala hijack</li><li>Self-regulation strategy for the amygdala hijack</li></ul><h3>Delivering Challenging Messages</h3><ul><li>Managing difficult conversations</li><li>5 steps for delivering a challenging message</li><li>Verbal active listening techniques</li><li>Preparing to deliver a challenging message (scenarios)</li></ul><h3>Conversations Involving Emotion and Conflict</h3><ul><li>Two types of conflict</li><li>Spectrum of responses to conflict</li><li>Psychological type preferences and conflict</li><li>Creating an action plan</li></ul>


                </section>

IIL Europe Ltd

Mastering Critical Conversations: On-Demand

<h2>Mastering Critical Conversations (On-Demand)</h2>
 <p>We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally.</p>
 <p>After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play.</p><h3>What you will Learn</h3><p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze</li>
 <li>Utilize various techniques to mitigate an 'amygdala hijack' state</li>
 <li>Leverage a 5-step model to deliver 'challenging' news effectively</li>
 </ul><section>
                    <h3>Managing Difficult Conversations</h3> <ul> <li>Obstacles to managing difficult conversations</li> <li>Understanding human nature</li> </ul> <h3>Brain Science and the Biology of Emotion</h3> <ul> <li>The unique challenge of social and emotional learning</li> <li>The limbic system and the amygdala hijack</li> <li>Self-regulation strategy for the amygdala hijack</li> </ul> <h3>Delivering Challenging Messages</h3> <ul> <li>Managing difficult conversations</li> <li>5 steps for delivering a challenging message</li> <li>Verbal active listening techniques</li> <li>Preparing to deliver a challenging message (scenarios)</li> </ul> <h3>Conversations Involving Emotion and Conflict</h3> <ul> <li>Two types of conflict</li> <li>Spectrum of responses to conflict</li> <li>Psychological type preferences and conflict</li> <li>Critical conversation role play</li> <li>Creating an action plan</li> </ul>


                </section>

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