51143 Courses

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

This highly interactive workshop will give your management team the skills and the tools necessary to understand relationships and behavioral styles of employees, improve performance and efficiency, and adopt solutions and strategies to increase your competitive edge. Optimised for tailored audiences Built for groups of 20+ Led by experienced and certified professionals Specialised to address issues around inclusivity and equity in all industries Program Details Peak Performance Part I: Observation, Assessment and Determination The final objective of this workshop is a full understanding of how managers can assess their employees for optimal behavioral team communication and assignments. Peak Performance Part II: High Efficiency Teams The final objective of this workshop is a full understanding of how managers can create High Efficiency teams taking into accounts skills and behaviors. Peak Performance Part III: Self-Learning Teams The Final objective of this workshop is KPIs agreed upon and commonly shared by employees and managers to allow employees to self-manage their learning and measure their progress monitored by managers. Investment Fee: £50,000 25 participants max per 12-week cohort TRAINING FORMAT : 12 - Week Cohorts Delivered in 1-hour sessions Virtually Facilitated Sessions Corporate Peak Performance Program One Pager

The emphasis is on competence, fitness to practice and life-long learning. Underpinning this is that clinical specialists and experts take the lead in teaching and training to develop knowledge and skills. However, not everyone has the tools to teach knowing how to is the key to successful learning, this programme is designed to Train the Trainer.

For running our hot showers, sanitation systems, water based cleaning services, etc. in our household or workplaces, we do need a fully functional plumbing system. When the system breaks down, it causes a lot of inconvenience. So, if you are thinking of joining the working squad of plumbers and earn some work experience in this professional field, then this Accredited Plumbing Skills Training Course is perfect for you. This course has been deliberately designed to help you learn the fundamentals of plumbing initially. It starts out by teaching you things such as the plumbing code, licensing, etc. It also has contents which has detailed explanations which will show you on how to work with the water flow. After that, you will see contents about the hydraulic principles, controlling water pressure, vacuum, Pascal's law, etc. Next, you will further gain knowledge on PVC and pipe fittings, solvent cementing and different types of joints and unions. And finally, you will learn about the plumbing repair techniques of worn out, ball type faucets, water closets, and many more. You can easily expand your knowledge on plumbing systems and solve many problems around the household. So, get started with this course now. Course Highlights Accredited Plumbing Skills Training Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Plumbing Skills Training Course into 5 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 6 hours, 10 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Plumbing Skills Training Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Plumbing Skills Training Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Plumbing Skills Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Accredited Plumbing Skills Training Course Basic Plumbing FREE 00:30:00 Hydraulic Principles FREE 01:00:00 Plumbing Fittings 01:00:00 Plumbing Repairs 02:00:00 Drains & Vents 01:00:00 Mock Exam Mock Exam- Accredited Plumbing Skills Training Course 00:20:00 Final Exam Final Exam- Accredited Plumbing Skills Training Course 00:20:00

About this Training Course Oil & Gas professionals increasingly need to translate complex findings, analysis and recommendations for effective decision-making. If you face challenges in getting your findings into paper, you will benefit from this training course. The Technical Report Writing and Presentation Skills for Oil & Gas Engineers and Technical Professionals course focuses on the unique needs of technical professionals who write for both technical and non-technical readers. This separately bookable training course will demonstrate how technical professionals can use their technical knowledge and logical edge to write in a reader-friendly style, produce grammatically accurate reports and persuasively communicate for buy-in purposes. An ILM Recognised programme. Training Objectives LEARNING OUTCOMES FOR TECHNICAL REPORT WRITING SKILLS By the end of this course, participants will be able to: Write and turn-around accurate technical documents quickly to meet deadlines and productivity goals Understand how technical reports should be structured by applying a systematic approach to the writing task, involving planning, drafting, revision and production Use clear & powerful language to target and persuade readers for positive results Use tried and tested proof reading techniques to check and review documents more effectively Identify and avoid common pitfalls in technical report writing LEARNING OUTCOMES FOR TECHNICAL PRESENTATION SKILLS By the end of this course, participants will be able to: Present and sell your technical presentation more effectively both internally and externally Plan and structure your meetings and presentations for maximum effect Capture your technical and non-technical audience by delivering your presentation with power and authority Handle questions, interruptions and objections with confidence Target Audience This programme has been researched and developed for all Oil & Gas Engineers and Technical Professionals Course Level Basic or Foundation Trainer Your course leader managed the Business Skills Unit of the British Council programmes as well as oversee all training-related matters from 1997. The trainer considers himself a trainer first and specialises predominantly in high-level writing and technical report writing programmes. In addition to conducting training in Technical Writing, the trainer has also been the chief editor for many large writing projects. These include a year-long project editing the entire Start-Up Manual (including the Black Start Manual) for Nippon Oil's Helang Integrated Platform, a 4-month project rewriting the manuals for the Puteri Dulang FSO off Terengganu, and editing the current revision of the PETRONAS Procedures and Guidelines for Upstream Activities (PPGUA). POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Creative textiles skills workshop for textiles enthusiasts and teachers

Do you need to access office data from your home? Do you want to upgrade your skill of Microsoft SharePoint Essential 365? The course will help you to gain complete knowledge of Microsoft Share Point 365. SharePoint Online is a cloud-based service that helps the organisation and companies to share data, internal sites, and documents and to collaborate with colleagues, partners, and customers from anywhere- at the office, at home, or from a mobile device. Microsoft Share Point is the Office 365 answer to collaboration. In Microsoft SharePoint 365 Essentials course, you will learn the necessary information, features and functions of Microsoft SharePoint. The course will teach you how to sign on to the Microsoft Office 365 portal, where to sign into Team Site and the Office 365 web apps, how to look at the Team Site and how to navigate around and view the SharePoint Site or where to store the Share Point content. The course will also teach the basics of Microsoft Outlook. By the end of the course, you will be able to contact with customers virtually and can access necessary information from anywhere. Course Highlights Microsoft SharePoint 365 Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Microsoft SharePoint 365 Skills Training into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 40 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Microsoft SharePoint 365 Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Microsoft SharePoint 365 Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Microsoft SharePoint 365 Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Please Note: For practice purpose, you should have an account with Microsoft Office 365. You can either buy or use free trial version account from Microsoft. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 00:30:00 Module Two - Basic SharePoint Concepts 01:00:00 Module Three - Working with My Site 01:00:00 Module Four - Working with SharePoint Content 01:00:00 Module Five - Working with Libraries 01:00:00 Module Six - Working with Lists 01:00:00 Module Seven - Working with Other Types of Lists 01:00:00 Module Eight - Working with Calendars 01:00:00 Module Nine - Working with Sites and Pages 01:00:00 Module Ten - Working with Views 01:00:00 Module Eleven - Using Workflows 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Microsoft SharePoint 365 Essentials 00:00:00 Mock Exam Mock Exam- Microsoft SharePoint 365 Essentials 00:20:00 Final Exam Final Exam- Microsoft SharePoint 365 Essentials 00:20:00

Description: The Functional Maths Skills Training aims to provide great insight into the skills and knowledge needed to help prepare you for taking your formal Functional Skills Maths exam, using teaching methods based on the most recent updates within the National Curriculum. This course helps you improve your Maths skills whatever your starting point is. It will cover different areas of maths learning including working with numbers, understanding percentages everyday measurements and much more. The course is delivered by experienced tutors who will use real life and work examples like checking bills, budgeting, calculating percentages, getting the best value for money, averages, using metric and imperial measuring systems; working out perimeter, area and volume and much more. This course will improve maths skills using a problem-solving approach. It can be tailored around specific needs of the business. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Functional Maths Skills Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Functional Maths Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Integers Lecture 1 Introduction 00:02:00 Lecture 2 Multiplying any digit number by 11, 22, and 33.mp4 00:09:00 Lecture 3 Integers and ordering of integers 00:06:00 Lecture 5 Operations on Integers 00:04:00 Lecture 6 Multiplication and Division of Integers 00:04:00 Lecture 7 Powers of Integers (Exponents) 00:04:00 Factors and Multiples Lecture 8 Complete knowledge about factors and multiples 00:06:00 Lecture 9 Divisibility tests for 2,3,4,5,6 00:07:00 Lecture 10 Divisibility rules 7,8,9,10,11 00:06:00 Lecture 11 Prime Factorization 00:06:00 Lecture 12 Highest Common Factor HCF 00:10:00 Lecture 13 Least Common Multiple LCM 00:16:00 Lecture 14 Relation between LCM and HCF 00:04:00 Fractions Lecture 15 Classification of Fractions 00:04:00 Lecture 16 Convert mixed to improper and improper to mixed fractions 00:03:00 Lecture 17 Equivalent Fractions 00:04:00 Lecture 18 Comparing Fractions after converting to like fractions 00:09:00 Lecture 19 Reducing a fraction to lowest term 00:04:00 Lecture 20 Addition and subtraction OF fractions 00:08:00 Lecture 21 Multiplication and division of fractions 00:11:00 Lecture 22 Word problems on fractions 00:16:00 Simplification Rule : BODMAS Lecture 23 BODMAS and rules to remove brackets 00:03:00 Lecture 24 Simplify expressions using BODMAS rules 00:05:00 Lecture 25 Simplify expressions involving fractions using BODMAS 00:07:00 Decimal numbers Lecture 26 Decimal numbers in relation to fractions 00:08:00 Lecture 27 Like and unlike Decimals 00:05:00 Lecture 28 Ordering of Decimal numbers 00:10:00 Lecture 29 Addition and subtraction of Decimal 00:07:00 Lecture 30 Multiplication of Decimal 00:03:00 Lecture 31 Division of Decimal 00:05:00 Rational Numbers Lecture 32 Rational number 00:02:00 Lecture 33 Representation of Rational Numbers on Number line 00:04:00 Lecture 34 Determining which fraction is terminating or non terminating 00:05:00 Lecture 35 shortcut method of writing decimal expansion of fraction to decimal 00:08:00 Approximation Lecture 36 Rounding to whole number 00:06:00 Lecture 37 Rounding to required number of decimals (1 d.p. ) 00:05:00 Lecture 38 rounding to significant digits 00:07:00 Lecture 39 Practice question on three methods of approximation 00:05:00 Estimation and Scientific Notation or Standard form Lecture 40 Estimation 00:05:00 Lecture 41 Scientific Notation 00:07:00 Lecture 42 Operation on numbers when they are in scientific notation 00:06:00 Percentage Lecture 43 Percentage to fraction and fraction to percentage 00:06:00 Lecture 44 Percentage of a quantity and conversation to decimal 00:06:00 Lecture 45 Expressing one quantity as percentage of another quantity 00:06:00 Lecture 46 Finding increase decrease percent 00:05:00 Lecture 47 Uses of percentages-Word Problems 00:09:00 Ratio and Proportion Lecture 48 Ratio- How to express as simple ratio 00:09:00 Lecture 49 How to compare Ratios 00:04:00 Lecture 50 Word problems on finding ratios 00:07:00 Lecture 51To divide a given quantity into a given Ratio 00:11:00 Lecture 52 Proportion 00:04:00 Lecture 53 Practice problems on Proportion 00:06:00 Lecture 54 Continued proportion 00:06:00 Unitary Method and its Applications Lecture 55 Direct Variation ( or proportion) 00:04:00 Lecture 56 Problems based on Direct proportion 00:10:00 Lecture 57 Inverse Variation ( or proportion) 00:10:00 Lecture 58 Multiple Ratios 00:10:00 Profit , Loss, discount and Tax Lecture 59 Basics - Profit and Loss 00:04:00 Lecture 60 More practice problems on Profit & Loss 00:06:00 Lecture 61 Selling price formula and Problems 00:04:00 Lecture 62 Cost price formula and Problems 00:03:00 Lecture 63 Higher problems on Profit and Loss 00:08:00 Lecture 64 Basics - Discount.mp4 00:05:00 Lecture 65 Practice problems on Discount 00:04:00 Lecture 66 Tax 00:06:00 Math Techniques Lecture 2 Multiplying any digit number by 11, 22, and 33 00:09:00 Lecture 3 Finding remainder when a number of any digits is divided by 9 00:04:00 Lecture 4 Multiplying any digit number by series of 9; 99; 999; 99999 Part 1 00:08:00 Lecture 5 Multiplying any digit number by series of 9; 99 ; 999 ; 99999 Part 2 00:07:00 Lecture 6 Product of two numbers below the base number 100; 1000 etc 00:08:00 Lecture 7 Multiplication of Numbers above the base 1000; 10000; 100000 etc 00:08:00 Lecture 8 Multiplication of numbers one above the base and second less than the base 00:06:00 Lecture 9 multiplying any two digit numbers using Vertically and Crosswise 00:04:00 Lecture 10 Multiplying three digit numbers using Vertically and Crosswise 00:05:00 Lecture 11 Multiplying any digit number by 5, 25, and 125 faster than calculator 00:07:00 Lecture 12 Squaring numbers that end in 5 using Vedic Math 00:04:00 Lecture 13 Squaring two digit numbers mentally Using Vedic Math technique 00:06:00 Lecture 14 Squaring three digit numbers mentally Using Vedic Math technique 00:05:00 Lecture 15 Finding cube of any two digit number faster than calculator 00:10:00 Lecture 16 Approximate value of square root of numbers which are not perfect squares 00:09:00 Lecture 17 Approximate value of cube root of numbers which are not perfect cubes 00:05:00 Short Tricks Lecture 18 Short tricks to count Number of Squares in given figure 00:05:00 Lecture 19 Short tricks to count Number of Rectangles in given figure 00:03:00 Lecture 20 Short tricks to count Number of triangles in given figure 00:04:00 Lecture 21 Finding Day of the week when any date is given in 2 Seconds mentally 00:12:00 Simplify calculations super fast Lecture 22 Digital sum of a number 00:04:00 Lecture 23 Digital sum- Addition and Subtraction 00:10:00 Lecture 24 Digital sums- Multiplication 00:07:00 Lecture 25 Digital sum- divisions 00:08:00 Simplification short cuts for complicated fractions and square root problems Lecture 26 Simplification short tricks for complicated fractions 00:10:00 Lecture 27 Simplification short tricks for fractions series part 1 00:07:00 Lecture 28 Simplification short tricks for fractions series part 2 00:05:00 Lecture 29 Simplification short tricks for complicated square root problems 00:09:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Enhance your communication skills and unlock new opportunities with our Communication Skills Master Class for Life Course. Learn practical techniques and strategies to effectively convey ideas, build rapport, and navigate various social and professional situations. Elevate your personal and professional relationships. Enroll now and become a master communicator for life!

The HSE approved qualification is a three-day course that provides individuals and businesses with the knowledge and skills they require to remain compliant with workplace First Aid training. The course fully meets the UK and European Resuscitation Council Guidelines 2021. This course is aimed at individuals and businesses where the risks are higher and there is a requirement for employees to hold a great level qualification. Aims To give a more in-depth knowledge to help you deal with several different emergencies at work. Course Content • Acts and regulations • Roles and responsibilities • Calling and liaising with the emergency services and scene safety • Infection control and barrier use • Unconscious breathing casualties • Heart attacks, Cardiac arrest, CPR including the use of AED (defib) • Choking • Bleeding and embedded objects • Burns, shock and Seizures • Head and eye injuries • Breaks, dislocations, and sprains • Bites, stings and poisoning • Angina, asthma, stroke and diabetes • Illness assessment • Post incident care Prerequisites None - The course is intended either as an introduction or as an update. Assessment Delegates will be required to pass a multiple-choice test at the end of the training. Certificate On successful completion of the course, all delegates will gain a Level 3 award in First Aid at Work valid for 3 years from the date of completion. Instructions We regret that we may not be able to accept people onto a course who are more than 30 minutes late due to contact hours and the content that would be missed. It is a requirement of our regulators, to check ID for all delegates attending our courses. Driving licence, passport, work ID badge or a debit / credit card are all acceptable means of ID. Directions Location Map