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This comprehensive course can help you become an Agile Project Leader by teaching you the principles of Agile Project Management from initiation to execution. From this course you will learn how to successfully lead your team to deliver high-quality projects on time within budget. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand the fundamentals of agile project management Recognise the various agile approaches and practices Discover several strategies to manage and lead projects more effectively Acquire leadership skills for Agile projects Recognise the role of leaders in agile project management Know how to assess an Agile project's lessons learned and expand on them Agile Project Leader Training Course Overview This Agile Project Management Course is ideal for project managers and agile project leaders who want to gain skills and knowledge about agile project management, as well as for those who want to design an effective agile project management strategy for their company. This course will help you understand the fundamentals of agile management, including how to create solutions gradually, allowing project management teams to respond skillfully to shifting demands. You will learn about the basics of agile project management, its principles, benefits and the role of leaders in agile project management. Additionally, you will learn about the various agile approaches and practices that can be implemented to run an organisation. Finally, you will gain skills and knowledge about agile project start-ups that will help you establish your own start-up. Upon successful completion of this Agile Project Management Course, you will be equipped with the skills and knowledge necessary to lead agile projects with confidence and adopt a variety of project and programme management disciplines. Who should take this course? This Agile Project Leader Online Training Course is primarily aimed at: Project managers Team leaders Project team members Aspiring project managers Agile project leaders Anyone looking to enhance their project management skills Anyone who wants to learn about agile project management New project managers who want to gain agile project management skills However, this course is not restricted to any single profession or field of work. This course can also benefit anyone who wants to learn more about agile project management in order to handle their own projects. Entry Requirements There are no academic entry requirements for this Agile Project Leader Online Training Course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Agile Project Leader Online Training Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum Module 1: Agile Fundamentals Module 1: Agile Fundamentals Module 2: Agile Approaches Module 2: Agile Approaches Module 3: Agile Practices Module 3: Agile Practices Module 4: Agile Process Module 4: Agile Process Module 5: Agile Roles Module 5: Agile Roles Module 6: Agile Project start-up and Certifications Module 6: Agile Project start-up and Certifications Assessment Assessment - Agile Project Leader Online Training Course Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want From this course, you will gain a deep understanding of leadership theories and practices, and develop advanced strategies for effective team management and motivation. This course will enhance your decision-making abilities and teach you to lead through challenges. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand critical thinking skills, change processes and able to use process for decision-making Learn current leadership theories and how they are put into practice personally, locally, and globally Learn how to plan, organize, and execute complex business tasks in an effective and efficient manner Gain knowledge of diverse cultures, cross-culture communication, and the uses of power between groups Learn how to use your intelligence, intuition, voices, and ears to constructively engage with others Develop practical skills and tools such as time management, meeting management, team building, and group dynamics Learn how to communicate( written and spoken word, non-verbal language, and listening skills) with others effectively to manage conflicts, develop relationships, and work across differences Why Leadership & Management Advanced Diploma Course right for you? Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this leadership & management advanced diploma course will set you up with a solid foundation to become a confident leader & manager and develop more advanced skills. This comprehensive leadership & management advanced diploma course is the perfect way to kickstart your career in the field of leadership & management. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. How Will I Benefit? Boost your career in leadership & management Deepen your knowledge and skills in your chosen field just in hours not years! Study a course that is easy to follow. Save money and time by studying at your convenient time Have access to a tutor whenever you are in need So, what are you thinking about! Start getting the benefits by enrolling today! Leadership & Management Advanced Diploma Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction Prof Paul Course Intro Leadership Training Leadership Skills Training Management Training Management Skills Training Culture Training Creating A Great Culture Teamwork Training Teamwork - Create High Performance Teams Who should take this course? This comprehensive leadership & management advanced diploma course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of leadership & management. Entry Requirements There are no academic entry requirements for this leadership & management advanced diploma course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Assessment Method On successful completion of the course, you will be required to sit an online multiple-choice assessment. The assessment will be evaluated automatically and the results will be given to you immediately. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Highlights of the Course Course Type: Online Learning Duration: 2 Hours 27 Minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about occupational therapy Understand the core competencies and principles of occupational therapy Explore the various areas of occupational therapy Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert occupational therapy assistant Occupational Therapy Master Training Online Course Master the skills you need to propel your career forward in occupational therapy. This course will equip you with the essential knowledge and skillset that will make you a confident occupational therapy assistant and take your career to the next level. This comprehensive occupational therapy course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this occupational therapy course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective occupational therapy practice and equip you with the essential skills, confidence and competence to assist you in the occupational therapy industry. You'll gain a solid understanding of the core competencies required to drive a successful career in occupational therapy. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for occupational therapy assistant or for people who are aspiring to specialise in occupational therapy. Enrol in this occupational therapy course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive occupational therapy course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this occupational therapy can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This occupational therapy course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This occupational therapy course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This occupational therapy course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction to Occupational Therapy About the Course & Instructor 00:05:00 What is Occupational Therapy? 00:06:00 Knowledge & Skills for Occupational Therapy 00:09:00 Working with Adults 00:07:00 Working with Children 00:06:00 (Basic) Anatomy & Physiology The Structure & the Functions 00:08:00 The Blood & the Immune System 00:07:00 What is 'Brain Injury'? 00:06:00 Developmental Disorders & Conditions 00:07:00 Physical Disabilities 00:06:00 Creative & Management Skills The Use of Creative Activities 00:08:00 Management & Leadership Skills 00:06:00 Building Confidence & Self-Esteem 00:05:00 Dealing with Depression 00:07:00 Career Growth in Occupational Therapy Professional Development 00:05:00 Personal & Academic Development 00:05:00 Alternative Career Options 00:08:00 Individual (Client's) Development A Theory of Human Need for Occupation 00:06:00 Occupations for Health & Wellbeing 00:03:00 Coping Strategies (stress) 00:10:00 Maslow's Hierarchy of Needs 00:05:00 Thank You & Good Bye! 00:03:00 Assessment Assessment - Occupational Therapy 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

This Diploma in Retail Management at QLS Level 5 course combines the principles of effective retail management with an in-depth exploration of consumer behaviour. Learn key strategies in retail strategy, buying, pricing, supply chain management, and sales processes. Understand the significance of consumer behavior, target customers effectively, and develop skills to lead retail teams and manage store security. Explore multi-channel selling, retail brand management, and compliance with health and safety regulations and the Consumer Rights Act. Learning Outcomes Grasp essential concepts of retail management and strategy. Master the intricacies of retail buying, merchandising, and pricing. Explore supply chain management's role in retail success. Develop strong sales skills and handle customer interactions. Understand the impact of consumer behavior on retail strategies. Target customers effectively by analyzing trends and preferences. Enhance communication and leadership skills for retail management. Comply with regulations, health and safety, and consumer rights. Why choose this Diploma in Retail Management at QLS Level 5 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Diploma in Retail Management at QLS Level 5 course for? Aspiring retail managers seeking a comprehensive skill set. Current retail professionals aiming for career advancement. Entrepreneurs planning to start and manage their retail ventures. Individuals interested in understanding consumer behavior's role in retail. Career path Retail Store Manager - Average Earnings: £25,000 - £40,000 per year. Retail Operations Manager - Average Earnings: £30,000 - £45,000 per year. District/Area Manager - Average Earnings: £35,000 - £55,000 per year. Retail Director - Average Earnings: £50,000 - £90,000 per year. Marketing Manager - Average Earnings: £30,000 - £50,000 per year Prerequisites This Diploma in Retail Management at QLS Level 5 does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £115 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Module 01: Introduction to Retail Management Introduction to Retail Management 00:22:00 Module 02: Retail Strategy Retail Strategy 00:13:00 Module 03: Retail Buying and Merchandising Retail Buying and Merchandising 00:17:00 Module 04: Retail Pricing Retail Pricing 00:32:00 Module 05: Supply Chain Management in Retailing Supply Chain Management in Retailing 00:12:00 Module 06: The Sales Process and Dealing with Customers at the Checkout The Sales Process and Dealing with Customers at the Checkout 00:10:00 Module 07:Importance of Consumer Behaviour Importance of Consumer Behaviour 00:12:00 Module 08: Taking Trends and Targeting Customers Effectively Taking Trends and Targeting Customers Effectively 00:11:00 Module 09: The Importance of Communicating with Customers The Importance of Communicating with Customers 00:18:00 Module 10: Choosing a Retail Location Choosing a Retail Location 00:14:00 Module 11: Retail Psychology Retail Psychology 00:13:00 Module 12: Negotiate the Right Deal with Suppliers Negotiate the Right Deal with Suppliers 00:12:00 Module 13: Develop Store Security Procedures Develop Store Security Procedures 00:16:00 Module 14: Management Skills for Leading Your Team Management Skills for Leading Your Team 00:17:00 Module 15: Selling in Multiple Channels Selling in Multiple Channels1 00:21:00 Module 16: Retail Brand Management Retail Brand Management 00:16:00 Module 17: Health & Safety for Retail Stores Health & Safety for Retail Stores 00:21:00 Module 18: Consumer Rights Act Consumer Rights Act 00:15:00 Mock Exam Mock Exam - Diploma in Retail Management at QLS Level 5 00:20:00 Final Exam Final Exam - Diploma in Retail Management at QLS Level 5 00:20:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

🌟 Unlock Success: Transform Your Company with a Learning-Centric Approach! 🌟   🚀 Elevate your organization's potential and drive unparalleled growth with our groundbreaking online course: 'Fostering a Learning-Centric Environment in Your Company.' In today's fast-paced world, the key to staying competitive lies in continuous learning and innovation. This comprehensive course is designed to empower you with the expertise and strategies to create a dynamic, knowledge-driven culture within your company.   🔍 What You'll Gain: In-depth Insights: Understand the principles and benefits of a learning-centric environment. Effective Strategies: Learn to implement practical methodologies fostering a culture of continuous learning. Leadership Skills: Equip yourself to lead and inspire teams towards a thirst for knowledge. Boosted Productivity: Witness increased efficiency and innovation within your organization. Employee Engagement: Cultivate a motivated workforce eager for self-improvement and growth.   🎯 Course Highlights: Engaging modules led by industry experts. Actionable insights and real-world case studies. Interactive discussions and peer-to-peer learning. Accessible anytime, anywhere - crafted for busy professionals. Customizable strategies tailored to suit your company's unique needs.   👨‍💼 Who Should Enroll: Business Leaders HR Managers Team Leaders Learning & Development Professionals Anyone passionate about driving positive change within their organization   💡 Embrace change and pave the way for a brighter future for your company! Join us on this transformative journey and unlock the full potential of a learning-centric culture within your organization.   🌟 Enroll now and lead your company into a future of continuous growth and success! 🚀 [Sign Up Now - Link to Course Registration Page] Invest in knowledge. Transform your company. Thrive in the digital age! 🌐✨ Course Curriculum Creating a Culture of Learning for Your Organization What To Expect 00:00 About Me 00:00 Why Even Bother 00:00 Listen Faster 00:00 Toms Approach 00:00 The Paid Training Course Is History 00:00 Develop the Right Mental Habits 00:00 Make It Easier On Yourself 00:00 Manager Responsibilities Intro 00:00 Are You Really a Centre of Excellence 00:00 Learning As Part of Performance Evaluation 00:00 Dont Worry If People Leave 00:00 Learning New Vs Becoming Expert 00:00 The Benefits of a Skilled User Base 00:00 Push It Push It Push It 00:00 The Golden Hour 00:00 Internal Mobility 00:00 Team Secondment 00:00 Make People Good Enough to Quit 00:00 Lunch and Learns 00:00 Personalised Learning Plans 00:00 Use It or Lose It 00:00 Certifiably Great 00:00 Get a Learning Buddy 00:00 Senior Leaders Duties Intro 00:00 Walk It From The Top 00:00 Learning Wherever Whenever 00:00 Show Us the Data 00:00 Create Learning Champions 00:00 Gamification 00:00 Sell Sell Sell 00:00 Dont Block the Useful Sites 00:00 Create A Varied Library of Resources 00:00 What it Used To Be Like 00:00 Encourage Conferences and Seminars 00:00 The Feedback Loop 00:00 Learning is Expensive 00:00 Learning Takes Time 00:00 Concluding Remarks 00:00 Individual Learner Intro 00:00 Everyone Says They Are A Self-Learner 00:00 Online Communities 00:00 Embedding Learning Into Daily Life 00:00 Teach It to Learn It 00:00

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Overview of Occupational Therapy Occupational therapy is a rewarding career that helps people of all ages live their lives to the fullest. Occupational therapists work with people to identify and remove barriers that prevent them from doing the activities they want and need to do. This can include activities of daily living, such as bathing, dressing, and cooking, as well as work, leisure, and social activities. Occupational therapy is a growing field in the UK, with many employment opportunities. According to the Royal College of Occupational Therapists, the number of occupational therapists in the UK increased by 20% between 2010 and 2020. The job outlook for occupational therapists is projected to grow by 10% from 2020 to 2030, much faster than the average for all occupations. This course will give you the knowledge and skills you need to start a career in occupational therapy. You will learn about the different aspects of occupational therapy, including anatomy and physiology, understanding occupations, and therapy for children and adults of all ages. You will also learn about common occupational therapy techniques, employment structure and daily routines, and the roles and responsibilities of a therapist. Upon completion of this Level 3 Occupational Therapy Diploma - CPD Certified course, you will be able to: Understand the principles and practice of occupational therapy Apply occupational therapy theory and practice to people of all ages Develop and implement occupational therapy interventions Evaluate the effectiveness of occupational therapy interventions Work effectively with other members of the healthcare team Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Occupational Therapy course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Occupational Therapy is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Occupational Therapy course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Occupational Therapy Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Introduction to Occupational Therapy About the Course & Instructor 00:06:00 What is Occupational Therapy? 00:06:00 Knowledge & Skills for Occupational Therapy 00:09:00 Working with Adults 00:07:00 Working with Children 00:06:00 (Basic) Anatomy & Physiology The Structure & the Functions 00:08:00 The Blood & the Immune System 00:07:00 What is 'Brain Injury'? 00:07:00 Developmental Disorders & Conditions 00:07:00 Physical Disabilities 00:07:00 Creative & Management Skills The Use of Creative Activities 00:08:00 Management & Leadership Skills 00:06:00 Building Confidence & Self-Esteem 00:05:00 Dealing with Depression 00:08:00 Career Growth in Occupational Therapy Professional Development 00:05:00 Personal & Academic Development 00:05:00 Alternative Career Options 00:09:00 Individual (Client's) Development A Theory of Human Need for Occupation 00:07:00 Occupations for Health & Wellbeing 00:04:00 Coping Strategies (stress) 00:10:00 Maslow's Hierarchy of Needs 00:05:00 Thank You & Good Bye! 00:04:00

Join our Women in Insurance Leadership Workshop and gain insights from industry experts on how to succeed in the male-dominated insurance sector. This workshop is designed to empower women by providing valuable tools and resources to enhance leadership skills, build professional networks, and create a more inclusive workplace culture. Don't miss this opportunity to connect with other women in the industry and take your career to the next level. Register today!

Level 3 QLS Endorsed Diploma | 120 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Are you looking to improve your current abilities or make a career move? Our unique Performance Coaching and Mentoring Course might help you get there! Expand your expertise with high-quality training - study Performance Coaching and Mentoring and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Performance Coaching and Mentoring online training course. This Diploma in Performance Coaching course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! With this comprehensive Performance Coaching and Mentoring course, you can achieve your dreams and train for your ideal career. The Performance Coaching and Mentoring course provides students with an in-depth learning experience that they can work through at their own pace to enhance their career development. This Performance Coaching and Mentoring training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the Performance Coaching and Mentoring course today - gear up with the essential skills to set yourself up for excellence! Why Prefer This Performance Coaching Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Performance Coaching course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments. 24/7 tutor support. Start your learning journey with this Performance Coaching and Mentoring course straight away and take a step forward in securing a better future! Why should you choose the Performance Coaching and Mentoring course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPDQS after completing this course. Student ID card with amazing discounts - completely for FREE! (£10 postal charge will be applicable for international delivery) Globally accepted standard structured lesson planning. Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Performance Coaching program in your own time, at your own pace Each of our students gets full 24/7 tutor support. Skills You Will Gain Performance management Personal communication Motivation techniques Interpersonal skills Leadership qualities ****Course Curriculum**** Here is the curriculum breakdown of this Performance Coaching and Mentoring course: Module 01: Introduction to Performance Coaching Coaching Versus Other Disciplines What Are the Benefits of Coaching? Performance Coach Required Skills, Roles, and Responsibilities Module 02: The Coach/Client Relationship Establishing a Relationship Core Elements of the Effective Coaching Relationship Effective Communication Listening Skills Asking Good Questions Giving Feedback Responsibilities Module 03: Coaching and Mentoring Models A General Introduction to Models The GROW Model The OUTCOMES Model The JOHARI Window The FLOW Model The SOS Model The Cyclical Mentoring Model The Double Matrix Mentoring Model Module 04: Ethical Aspects of Coaching and Mentoring The Association for Coaching's Guiding Principles Reputation Association for Coaching (AC) and European Mentoring and Coaching Council (EMCC) Code of Ethics, including: International Coach Federation (ICF) Standards of Ethical Conduct, including General Professional Conduct Professional Conduct with Clients Confidentiality and Privacy Conflicts of Interest Module 05: Effective Communication Skill Creating a Good Coaching & Mentoring Relationship Using Appropriate Language Listening at a Deep Level Asking Effective Questions Limiting Beliefs and Assumptions Giving Effective Feedback Communicating Non-Verbally Presence and Silence Module 06: Personal Skills Time Management Stress Management Emotional Management and Happiness Maintenance Assertiveness Negotiation Module 07: Management Skills Motivation Leading Delegation Decision Making and Problem-Solving Project Management Module 08: Organisational Skills Introduction to Organisational Skills Importance of Organisational Skills Organising Life Coach Business Organising Daily Work Organising Workplace Organising Tools Cultivating Organisational Habits Module 09: Motivation and Mindset What is Motivation? Types of Motivation History of Motivation Motivating Yourself Motivation and Inspiration Coaching and Motivation What is Mindset? Benefits of Mindset Coaching Mindset Coaching Life Coach vs Mindset Coach Module 10: Key Themes of NLP What is NLP? Pillars of NLP Models and Modelling NLP Presuppositions Module 11: The Relationship Between Stress and Performance: The Inverted-U Theory What Is Stress? What Is the Inverted-U Relationship Between Stress and Performance? Optimal Pressure for Better Performance Module 12:Leadership Under Pressure What Is Leadership? Leadership Is About the People Qualities You Require to Be a Good Leader Safe Leader vs Real Leader Leadership to Create a High-Performance Environment 4 Key Leadership Skills to Thrive Under Pressure Module 13: Setting Up as a Coach Sustainable & Profitable Coaching Business Tips and Traps of Coaching Measurement of Coaching Ethics and Standards Terms and Conditions Toolkit for Coaching Assessment Process We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and provide you with feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. Show off Your New Skills With a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - £119 inside the UK £129 (including postal fees) for international delivery Certificate Accredited by CPD Upon finishing the course, you will receive a Certificate Accredited by CPD that is recognised all over the UK and internationally. The pricing schemes are- 10 GBP for Digital Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Performance Coaching and Mentoring course do not require you to have any prior qualifications or experience. There are no prerequisites for enrollment, and you can access the course materials from any location in the world. However, this could be a perfect match for, Anyone interested in this area Those who want to get professional expertise in this field Performance analyser Coaching Career Growth Hacker Motivational Leader Existing professionals looking for a certificate Requirements There are no previous knowledge requirements for the Performance Coaching and Mentoring program; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this course without any hesitation. Career path The Performance Coaching and Mentoring course aims to help you get the job or even the long-awaited promotion of your dreams. With the support and proper guidance, you will learn the skills and knowledge that will help sharpen your career at; Coaching Corporate trainer Personal trainer Sports Teacher Motivational Speaker Sports Coaching Fitness trainer Corporate Leader Mentor Entrepreneur