6397 Courses

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that in the UK, receptionists are often the first point of contact in a business, setting the tone for customer experience? With over 30,000 receptionist positions advertised annually in the UK, the demand for skilled office administrators and receptionists remains high. Are you ready to elevate your receptionist skills to meet the evolving needs of modern businesses? Our comprehensive Receptionist: Office Admin and Reception bundle is your gateway to mastering this vital role. This jam-packed course bundle equips you with the essential knowledge and abilities to excel in today's office environment. Develop your proficiency in handling customer inquiries, managing schedules, and creating professional documents. Learn the art of minute taking, public speaking, and team management - all crucial skills for a successful office administrator. Master essential software like Microsoft Excel and gain expertise in workflow management to streamline your organization's operations. This Receptionist: Office Admin and Reception Bundle Contain 9 of Our Premium Courses for One Discounted Price: Course 01: Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 Course 02: Customer Service Training Course 03: Minute Taking Course 04: Level 3: Public Speaking Diploma Course Course 05: Developing Interpersonal Skills Course Course 06: Meeting Management Diploma Course 07: Document Control and Workflow Management Course 08: Excel for Office Administrator Course 09: Team Management Don't wait, unlock your potential with our Receptionist: Office Admin and Reception bundle. Take control of your career today and join the thousands of successful receptionists who make a difference every day! Learning Outcomes of Receptionist: Office Admin and Reception Develop exceptional customer service skills for enhanced client interaction. Acquire proficiency in minute taking for effective meeting documentation. Enhance public speaking abilities for confident and impactful communication. Learn to cultivate interpersonal skills for better team and client relationships. Gain expertise in managing meetings and controlling office documents efficiently. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Receptionist: Office Admin and Reception Get a free student ID card with Receptionist: Office Admin and Reception Training program (£10 postal charge will be applicable for international delivery) The Receptionist: Office Admin and Reception is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Receptionist: Office Admin and Reception course materials The Receptionist: Office Admin and Reception comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 Module 01: Introduction To Reception And Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss And Company Module 04: Mail Services And Shipping Module 05: Travel Arrangements Module 06: Organising Meeting And Conferences Module 07: Time Management Module 08: Record Keeping And Filing Systems Module 09: Business Writing Skills Module 10 :Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning And Scheduling Module 14: Invoicing/Petty Cash Module 15: Business Environment Module 16: Advanced MS Excel Course 02: Customer Service Training Module 01: Introduction To Customer Service Module 02: Characteristics Of Good Customer Service Module 03: Customer Relationship Management Module 04: Communicate With Customers Module 05: Handling Customer Complaints Module 06: Problem Solving Over Phone Module 07: Improving Customer Service Course 03: Minute Taking Module 01: Introduction To Minute Writing Module 02: Preparation For Minute Taking Module 03: The Meeting Structure Module 04: Minute Meeting, Decision And Action Module 05: Roles And Responsibility Of Minute Taker Module 06: Tips For Minute Taking Module 07: Technology In Minute Taking Module 08: Building Confidence =========>>>>> And 6 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £117) CPD Hard Copy Certificate: £29.99 CPD 230 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Receptionist: Office Admin and Reception bundle. This bundle is ideal for: Newcomers to office administration Receptionists seeking career advancement Individuals seeking to upskill Requirements You will not need any prior background or expertise in this Receptionist: Office Admin and Reception bundle. Career path Our Receptionist: Office Admin and Reception bundle will prepare you for a range of careers, including: Senior Receptionist Office Manager Team Leader Customer Service Head Public Relations Officer Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

24-Hour Flash Sale! Prices Reduced Like Never Before!! In the heart of every community, family support workers serve as the guiding torch, offering support, care, and advocacy to families navigating the complexities of modern life. With recent statistics highlighting over 2.3 million families in the UK accessing child and family services last year alone, the demand for skilled professionals in this field has never been more critical. This Family Support Worker course bundle is crafted to prepare you for this rewarding career, equipping you with the knowledge and skills to make a real difference in the lives of those you serve. In this bundle course, you'll get to learn foundational Counselling Skills and Care Planning to specialised training in Domestic Violence Awareness, Safeguarding Adults and Children, and understanding Diabetes. The curriculum also discusses Child Counselling, Family Law, Autism Awareness, and also Marriage and Family Therapy, offering a holistic approach to supporting families in diverse circumstances. Through this training, you'll gain the insights and tools needed to address the challenges families face today effectively. This Family Support Worker Bundle Package includes: Course 01: Family Support Worker Course 02: Counselling Skills Training Course 03: Care Planning and Record Keeping Course 04: Family Law Course 05: Marriage and Family Therapy Course 06: Domestic Violence and Abuse Awareness Diploma Course 07: Safeguarding Adults Level 1 Course 08: Diabetes Awareness Course Course 09: Safeguarding Children Level 3 Course 10: Child Counselling and Youth Course 11: Understanding Autism Open the doors of opportunities to make a significant impact on your community. Regardless of your motive, this course bundle offers a unique opportunity to develop the expertise needed to support, empower, and advocate for families. Join us in this fulfilling journey to become a beacon of hope and change for families in need! Learning outcomes of this Family Support Worker Bundle: Develop foundational counselling skills tailored to family support. Implement effective care planning and record-keeping practices. Recognise and address domestic violence and abuse. Safeguard adults and children within legal and ethical frameworks. Understand and support individuals with diabetes and autism. Navigate family law and marriage and family therapy concepts. Why Prefer This Family Support Worker Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Curriculum Breakdown Course 01: Family Support Worker Module 01: Introduction to Family Support Work Module 02: Legislation, Policy and Guidance Module 03: Solving Family Issues: Part 1 Module 04: Solving Family Issues: Part 2 Module 05: Safeguarding & Assessing Need and Providing Help (Part 1) Module 06: Safeguarding & Assessing Need and Providing Help (Part 2) Module 07: Building Relationships Course 02: Counselling Skills Training Module 01: Counselling and Counsellors Module 02: Theories and Models of Counselling (Part 1) Module 03: Theories and Models of Counselling (Part 2) Module 04: Legal, Cultural and Ethical Issues in Professional Counselling Module 05: Forms of Psychotherapy Module 06: Engaging and Assessing the Patients Module 07: Helping the Client in Crisis Module 08: Crisis Intervention Module 09: Low-Intensity CBT Treatment Module 10: Medication and Therapy in the Treatment of Mental Illness Module 11: Communication Skills and Empathy in Counselling Course 03: Care Planning and Record Keeping Module 01: Introduction to the Care Planning Process Module 02: Planning Care With the Individual in Need Module 03: Concept Care Mapping Module 04: Implementing and Evaluating the Care Plan Module 05: Maintaining Medical Records Module 06: Care Planning Policy in the UK Module 07: Confidentiality and Record-Keeping Module 08: Safeguarding Children, Young People and Their Families =========>>>>> And 8 More Courses <<<<<========= Assessment Process Your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Mental Health Support Worker course. How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring support workers Social workers Counsellors Teachers Nurses Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Requirements You will not need any prior background or expertise to enrol in this Family Support Worker Course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Family Support Worker - £20,000 to £30,000 Social Worker - £28,000 to £40,000 Child Counsellor - £25,000 to £35,000 Domestic Violence Advocate - £22,000 to £30,000 Safeguarding Officer - £25,000 to £37,000 Family Law Paralegal - £18,000 to £25,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Family Support Worker CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

CPD Certified | 8-in-1 Premium Diploma | 1 Free PDF Certificate | Updated Lesson Plan | Tutor Support

Free Level 5 QLS Endorsed Certificate | CPD Certified | Free 2 Premium Courses | Audio Visual Training | Lifetime Access

Customer satisfaction equals your performance, divided by customer expectations. Expectations change depending on the situation and customer conditioning. Discover how to manage product expectations and manage the four levels of customer expectations. Exceed customer expectations with the 6 F's. Learning Objectives Summarize a formula for improving customer satisfaction, Identify the 6 F's for exceeding customer expectations, Describe how to manage expectations through communication standards Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Customer satisfaction equals your performance, divided by customer expectations. Expectations change depending on the situation and customer conditioning. Discover how to manage product expectations and manage the four levels of customer expectations. Exceed customer expectations with the 6 F's. Learning Objectives Summarize a formula for improving customer satisfaction, Apply suggestions to manage product and process expectations, Identify the 6 F's for exceeding customer expectations, Describe how to manage expectations through communication standards Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

We will show you how to engage audiences throughout your presentation by being interactive and keeping it conversational. Understand how to keep your verbal, vocal, and visual messages congruent to increase likeability, believability, credibility, and persuasiveness. Be prepared and think through the presentation from start to finish and anticipate any problems. Learning Objectives Define the new language in sales persuasion, Identify the three V's of communication, Select objectives for your presentation, Analyze your audience Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

The most important communication behavior is being able to communicate in an open, safe, and supportive culture. High performance teams use a wide variety of effective communication skills, the bottom line is to be understood. We will show you how to practice the three R's - be reliable, responsible, and reasonable. Understand how to maintain optimal levels of communication awareness. Learning Objectives Explain common team communication challenges. Implement 20 communication traits of effective team members Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Cultural competence, or the ability to interact sensitively and respectfully with individuals from diverse backgrounds, is an essential skill. Many business professionals face challenges in this area, such as misinterpreting cultural norms, leading to misunderstandings, and even unintentionally offending partners or clients. Discover the knowledge and skills to bridge these cultural gaps, fostering positive relationships, and enhancing business success in a globalized world. Participants will gain insights into cultural differences, communication styles, and strategies for fostering cross-cultural understanding. Learning Objectives The following are some of the key outcomes in this course: Learn what it means to be culturally competent and why it's advantageous. Explore techniques for developing greater cultural competence in all facets of your organization. Understand why it's important to understand cultural differences and how you can overcome potential barriers when delivering a presentation to an audience from another culture. Explore the stages of cultural sensitivity and how to improve your ability to effectively and authentically interact across cultures. Target Audience Managers, Team Leaders, Young Professionals

Give a compliment to your career and take it to the next level. This Lean Process Improvement bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Lean Process Improvement bundle will help you stay ahead of the pack. Throughout the Lean Process Improvement programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Lean Process Improvement course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Lean Process Improvement Bundle Consists of the following Premium courses: Course 01: Diploma in Lean Process and Six Sigma Course 02: Facilities Management Course 03: Lean Six Sigma White Belt course Course 04: Process Improvement Course 05: Line Management Course 06: Change Management Course 07: Dealing with Conflict at Work Course 08: Compliance & Business Risk Management Course 09: Team Building Masterclass Course 10: Root Cause Analysis Course 11: Communication Skills Enrol now in Lean Process Improvement to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Lean Process Improvement expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Lean Process Improvement bundle. Requirements This Lean Process Improvement course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors.