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48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Enhance your professional skills to a whole new level with the best-selling and award-winning Customer Experience Manager course! Expand your expertise with high-quality training - study and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course. This online training course is accredited by CPD with 10 CPD points for professional development. Students can expect to complete this training course in around 5 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enroling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enroling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enroling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Learning Outcomes of : Instant access to verified and reliable information Participation in inventive and interactive training exercises Quick assessment and guidance for all subjects CPD accreditation for proof of acquired skills and knowledge Freedom to study in any location and at a pace that suits you Expert support from dedicated tutors committed to online learning Experts created the Customer Experience Manager course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the Customer Experience Manager course materials. Then, from any internet-enabled device, access the Customer Experience Manager course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this Customer Experience Manager Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Customer Experience Manager program in your own time, at your own pace Each of our students gets full 24/7 tutor support ****Course Curriculum**** Here is the curriculum breakdown of Customer Experience Manager course: ***Customer Experience Manager*** Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Establishing Your Attitude Module 04: Introduction to Customer Relationship Management (CRM) Module 05: CRM Fundamentals Module 06: CRM Strategies Module 07: Deepening Customer Relationship Module 08: Handling Customer Complaints Module 09: Identifying and Addressing Customer Needs Module 10: In-Person Customer Service Module 11: Customer Service Communication Strategies Module 12: Aspects of Phone Etiquette Module 13: Building Rapport Over the Phone Module 14: Active Listening and Managing Tough Callers Show off Your New Skills with a Certification of Completion The learners have to successfully complete the course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Customer Experience Manager Course Right for You? Anyone interested in learning more about this subject should take this Customer Experience Manager course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world. Requirements The Customer Experience Manager program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset. Career path After completing this Customer Experience Manager Course, you are to start your career or begin the next phase of your career in this field. Our entire course will help you to gain a position of respect and dignity over your competitors. The certificate enhances your CV and helps you find work in the field concerned.

Learners will develop knowledge from the FD&FA foundation BS 5839-1 module and/or industry experience and apply this to the installation of FD&FA systems.

A dressmaking day at Stitching Kitchen learn to fit a bodice and adjust a bodice block with Emma Smith

Course Overview: The demand for User Experience (UX) and User Interface (UI) designers is skyrocketing. Our Advanced Diploma in User Experience UI/UX Design is a comprehensive program that equips you with the knowledge and skills to craft seamless and user-centric designs that leave a lasting impact.Through a series of thoughtfully designed modules, learners will not only gain an understanding of UX/UI but also the dynamics of the Web Industry, Graphic Design implications, and the intricate details of UX Design, followed by an extensive dive into UI Design and Optimization techniques. Ultimately, the course incorporates a holistic understanding of the Careers in UX/UI, empowering students to venture confidently into this promising field.Enrol in this Advanced Diploma in User Experience UI/UX Design course today and start your journey to a successful career in UX or UI design! Key Features of the Course: CPD Certification 24/7 Learning Assistance Interesting Learning Materials Who is This Course For? This Advanced Diploma in User Experience UI/UX Design course is ideal for aspiring UX/UI designers, web developers, graphic designers, product managers, and professionals looking to enhance their design skills. Whether you are a beginner or have some experience in design, this course will help you develop a solid foundation and master the intricacies of UX/UI design. What You Will Learn: In the first part of the Advanced Diploma in User Experience UI/UX Design course, you will dive into the fundamentals, including the difference between UX and UI, the roles and responsibilities of designers in a team, and an overview of the web development process. You will also explore the psychology of colour, working with fonts and icons, and the essential tools and techniques used in graphic design. Moving forward, you will uncover the core principles of UX design, learn how to analyse user profiles, identify pain points, and create user personas. You will gain insights into customer journeys, sales funnels, and the principles of influence. Through hands-on projects, you will develop skills in creating storyboards, mood boards, and information architecture. In the latter part of the course, you will focus on wireframing, prototyping, and testing, ensuring your designs are user-friendly and intuitive. You will learn about usability reports, the "Above the Fold" rule, and optimisation using analytics and heat maps. The course also provides valuable guidance on launching a UX/UI design career, including freelancing, personal branding, and building a professional website. Why Enrol in This Course: Join thousands of satisfied learners who highly rated this Advanced Diploma in User Experience UI/UX Design course for its comprehensive curriculum and effective approach. Benefit from up-to-date industry insights and the latest design trends, ensuring you stay ahead of the curve. UX/UI design is one of the fastest-growing fields, offering abundant job opportunities and career growth potential. Develop your design thinking and problem-solving skills, unleashing your creative potential to craft extraordinary user experiences. Requirements: Enrolling in this Advanced Diploma in User Experience UI/UX Design course requires a basic understanding of design concepts and access to a computer with an internet connection. No prior coding or design experience is required. Career Path: Upon completing this Advanced Diploma in User Experience UI/UX Design course, you will be well-prepared for a range of exciting career opportunities, including: UX/UI Designer (£35,000 - £55,000 per annum) Web Developer (£30,000 - £45,000 per annum) Graphic Designer (£25,000 - £40,000 per annum) Product Manager (£40,000 - £70,000 per annum) UX Researcher (£35,000 - £50,000 per annum) Interaction Designer (£35,000 - £60,000 per annum) User Experience Architect (£45,000 - £75,000 per annum) Certification: Upon completing the Advanced Diploma in User Experience UI/UX Design course, you will receive a CPD certificate, widely recognised as a mark of excellence in the professional development of individuals. Enrol today and join the ranks of successful designers who have harnessed the power of user-centric design to create remarkable digital experiences. Course Curriculum 9 sections • 112 lectures • 12:52:00 total length •Learn UX/UI Course Overview: 00:05:00 •Section Overview: 00:04:00 •UX vs UI: 00:04:00 •UX/UI Designer Marketplace: 00:05:00 •Overview of UX Roles: 00:06:00 •Web Industry Section Overview: 00:03:00 •The Phases of Web Development: 00:13:00 •Designer Responsibilities (working in a team): 00:09:00 •Roles & Descriptions (working in a team): 00:05:00 •Agile Approach To Project Management: 00:12:00 •Scrum - Flexible Framework: 00:06:00 •Project Management Apps: 00:13:00 •XD Lesson - Introduction: 00:13:00 •Graphic Design Section Overview: 00:02:00 •The Psychology of Color: 00:13:00 •Color Wheel & Color Schemes: 00:06:00 •Working with Fonts: 00:10:00 •Working With Icons: 00:04:00 •XD Lesson - Tools, Object Manipulation and Components: 00:13:00 •XD Lesson - Font Styles and Artboard Settings: 00:07:00 •Graphic Design Software Tools: 00:03:00 •Adobe XD lesson 4 - Icons & Vector Graphics: 00:14:00 •UX Design Section Overview: 00:04:00 •What is User Experience Design? (UX): 00:09:00 •UX Design Process: 00:03:00 •The UX Analysis Process: 00:08:00 •Working with User Profiles: 00:03:00 •Understanding User Pain Points: 00:03:00 •XD Lesson 5 Class Project: Сompetitive Analysis: 00:10:00 •Developing a Persona Part 1: 00:05:00 •Developing a Persona Part 2: 00:05:00 •Customer Journey: 00:04:00 •Customer Journey vs Sales Funnel: 00:04:00 •3 Phases of a Sales Funnel: 00:07:00 •4 Stages of a Sales Funnel: 00:06:00 •Macro/Micro Conversions: 00:05:00 •Stages of Market Sophistication: 00:06:00 •Lead Generation Funnel: 00:06:00 •Digital Product Sales Funnel: 00:05:00 •7 Principles of Influence: 00:12:00 •Age Based Influence Triggers: 00:06:00 •Gender Influence Triggers: 00:06:00 •Interest Based Marketing: 00:04:00 •Understanding User Flow: 00:08:00 •XD Lesson 6 Class Project: Userflow - Your first UX deliverable: 00:07:00 •Working with Story Boards: 00:05:00 •XD Lesson 7 Class Project: Crafting a Story board: 00:09:00 •Working with Moodboards: 00:04:00 •XD Lesson 8 Class Project: Creating Moodboard: 00:11:00 •Sitemap & Information Architecture: 00:07:00 •XD Lesson - Class Project: App Architecture: 00:09:00 •Low and Hi Fidelity Wireframes: 00:03:00 •XD Lesson - Class Project: Login Screen Wireframe Using Material Design: 00:08:00 •Working with Prototypes: 00:04:00 •XD Lesson - Class Project: Home Screen Wireframe and Linking: 00:07:00 •XD Lesson - Class Project: Adding Interaction to Wireframes: 00:10:00 •Testing and Evaluating: 00:11:00 •UX Deliverables: 00:03:00 •UX Design Conclusion: 00:01:00 •UI Design Section Overview: 00:03:00 •UI Design Overview: 00:03:00 •Types of Interfaces: 00:10:00 •Landing Pages Overview: 00:10:00 •XD Lesson - Using Grids in XD: 00:08:00 •XD Lesson - Single Card design: 00:13:00 •UI Controls: 00:07:00 •UI Components: 00:12:00 •Navigational Components: 00:12:00 •Header Design Overview: 00:07:00 •XD Lesson - Mobile & Desktop: Header Design: 00:10:00 •XD Lesson - Mobile & Desktop: Dropdown Design: 00:06:00 •Common Layouts Overview: 00:08:00 •XD Lesson - Common Layouts: 00:07:00 •Mobile & Desktop Footer Design Overview: 00:07:00 •XD Lesson - Mobile & Desktop: Footer Design: 00:06:00 •Mobile & Desktop Button Design Overview: 00:05:00 •XD Lesson - Mobile & Desktop: Button Design: 00:10:00 •XD Lesson - Mobile & Desktop: Input Design: 00:07:00 •Mobile & Desktop Filter Search Bar Design Overview: 00:06:00 •Adobe XD Lesson - Mobile & Desktop: Filter Design: 00:07:00 •Adobe XD Lesson - Mobile & Desktop: Search Design: 00:03:00 •UI Kit Overview: 00:05:00 •Adobe XD Lesson - Desktop and Mobile: UI Kit: 00:06:00 •Microinteractions Overview: 00:05:00 •Adobe XD lesson - Microinteractions: 00:07:00 •Optimization Section Overview: 00:02:00 •Feedback Review & Getting Referrals: 00:04:00 •'Above the Fold' Rule: 00:04:00 •Adobe XD lesson - Designing a Powerful Above the Fold: 00:08:00 •Using Analytics For Optimization: 00:05:00 •Heat Maps & Element Placements: 00:04:00 •Crafting A Usability Report Overview: 00:08:00 •Adobe XD lesson - Crafting Reports in XD: 00:20:00 •Careers in UX/UI Section Overview: 00:06:00 •Your Daily Productivity Hub: 00:14:00 •How To Start Freelancing: 00:08:00 •Client Consulting: 00:04:00 •Building a Brand: 00:10:00 •Personal Branding: 00:06:00 •The Importance of Having a Website: 00:08:00 •Creating a Logo: 00:05:00 •Step by Step Website Setup: 00:17:00 •UI Templates: 00:06:00 •Logo Templates: 00:04:00 •Creating a Business Email: 00:06:00 •Networking Do's and Don'ts: 00:04:00 •Top Freelance Websites: 00:10:00 •UX/UI Project Scope Questions: 00:10:00 •Laser Focus & Productivity Tools: 00:06:00 •The Places to Find UX Jobs: 00:05:00 •Resources - Advanced Diploma in User Experience UI/UX Design: 00:00:00 •Assignment - Advanced Diploma in User Experience UI/UX Design: 00:00:00

LOOKING FOR: MG, YA, ADULT FICTION, ADULT NON-FICTION, NON-FICTION FOR 7+ Megan Carroll is looking for writers in a variety of areas, and from a wide range of backgrounds – she is particularly keen to hear from Black, Asian, and LGBTQIA+ writers. Her main areas of focus this year are adult fiction and non-fiction, as well as non-fiction for 7+, and MG and YA fiction. In Fiction, Megan is keen to see high-concept love stories (think The Flat Share or The Lock In) for both commercial and reading group readers. She’d love to see those familiar romance tropes – enemies to lovers, friends to lovers, love triangles, forbidden love etc. – with underrepresented characters at the centre. She is also looking for historical fiction and gothic horror (think Laura Purcell, Stacey Halls and Silvia Moreno-Garcia) – anything that has a creepy, uneasy undertone is likely for Megan’s list. Megan is also actively looking for upmarket fiction and would love to see layered family drama, contemporary stories about life today and darkly comic novels that explore a specific time, place or experience. In Non-Fiction, Megan is keen to hear from experts in their field talking about topics relating to film, music, true crime, popular culture, history and issues from largely unrepresented perspectives. She is keen to see memoir, narrative non-fiction and essay collections. In Children’s and YA, she is keen to see contemporary YA with humour, and romance at the heart – fun and emotional stories that appeal to the interests and issues of the teenage readers. She’d also love to see thrillers and horror stories for this age group too. It’s unlikely that high fantasy novels for YA readers will be right for her, but she is keen to see stories with fantasy elements in a real world setting. On the younger end, Megan is looking for funny, contemporary middle grade – think Louise Rennison and Karen McCombie – and anything creepy and spooky for 8-12 year old readers too. She’d love to find something like Lemony Snicket’s A Series of Unfortunate Events and is keen to find original adventure stories in both fantasy and realistic settings. Megan would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document. (In addition to the paid sessions, Megan is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Friday 28th February 2025

Ikigai is that thing that gives our existence a marvellous intensity, what gives meaning to life, or, as the French would say, its raison d’être. There is a fire inside us—it can burn brightly, weaken, and then reignite stronger than ever. Ikigai cannot simply be a mental concept; it is wider, deeper, and more absolute than the thinking mind. It is something to be lived, and only by living it can you truly know it. Living your Ikigai brings joy, satisfaction, and a profound sense of fulfillment. This ancient concept originates from the island of Okinawa, where iki means "life" and gai means "what is worthwhile," often described as “happiness” or your soul's mission. In this creative workshop, we will not rely on theories but instead embark on revelatory experiences designed to help you discover your Ikigai, which is, we have to say, a long journey. Through reflective exercises and hands-on creativity, you’ll paint your own Mandala of Purpose—a visual representation of what makes life meaningful for you. Join us to explore what is your soul mission. No prior art experience is needed—just an open heart and a desire to connect with your true self. Spaces are limited. Reserve your spot now and begin your journey to purpose, fulfillment, and living your Ikigai! This class is sponsored by Evoc. It is FREE and is aimed at WOMEN only from ETHNIC MINORITY BACKGROUNDS living in Edinburgh as per this funding application . This means “international”, from every foreign country. (Irish, any other white background, mixed ethnic, Asian/Asian British, Black/African/Caribbean, Black British, Arabic or other ethic groups) However we do welcome locals too so just sign up. We prioritize the area of Gorgie-Dalry-Saughton where our studio is based.  By attending this class you release the teacher, Giada Gaslini and Art and Spirituality Cic, from any liability arising out of any personal injuries, emotional or physical release, death, expectations of results, theft in the venue or damages that may happen to people and objects while attending.

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