2391 Courses

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Are you looking to enhance your Service Helpdesk & Technical Support Skills and make yourself a valuable asset in today's job market? Look no further, because our online course is designed to help you achieve just that! Our Service Helpdesk & Technical Support Skills course is ideal for professionals who want to enhance their existing skill set, beginners who want to kickstart their career, or even freelancers who want to start a new business on housekeeping. With this course, you'll gain practical knowledge and skills that are essential for anyone working in customer service and technical support. Learning Outcome of Service Helpdesk & Technical Support: Effective communication skills: Learn how to communicate clearly and effectively with customers and colleagues. Phone etiquette: Master the art of answering and making calls, and build a positive rapport with customers. Active listening: Learn how to listen actively and respond appropriately to customer needs. Problem-solving: Develop problem-solving skills to help you quickly and effectively resolve customer issues. Organisational skills: Learn how to manage your workload and stay organised in a fast-paced work environment. Customer relationship management: Learn how to build and maintain strong customer relationships over time. Business writing skills: Develop effective business writing skills to create clear, concise, and professional written communications. This Service Helpdesk & Technical Support Skills Bundle Consists of the following Premium courses: Course 01: Service Helpdesk & Technical Support Course Course 02: IT Support Technician Training Course 03: Email Writing Training Course 04: Workplace Safety Course 05: Dealing With Difficult People Training Course Course 06: Document Control Course 07: GDPR Course 08: Level 2 Microsoft Office Essentials Course 09: Minute Taking Essentials Level 2 Course 10: Workplace Confidentiality Course 11: Customer Relationship Management Service Helpdesk & Technical Support Skills Curriculum of Service Helpdesk & Technical Support Skills Bundle Course 01: Service Helpdesk & Technical Support Course Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash How will I get my Certificate? After successfully completing the Service Helpdesk & Technical Support Skills course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificates: Free (Previously it was £10*11= £110) Hard Copy Certificates: Free (Previously it was £20*11= £220) So, enrol now in this Service Helpdesk & Technical Support Skills course to advance your career! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Service Helpdesk & Technical Support Skills Anyone from any background can enrol in this Service Helpdesk & Technical Support Skills bundle. Requirements Service Helpdesk & Technical Support Skills Our Service Helpdesk & Technical Support Skills is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path Service Helpdesk & Technical Support Skills Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Are you ready to elevate your decision-making skills to new heights? Introducing our comprehensive Critical Thinking & Decision Making Training Course, designed to empower you with the tools and strategies necessary to navigate today's complex challenges with clarity and confidence. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this Critical Thinking & Decision Making Training Course, learners will explore the fundamentals of critical thinking, including its significance and steps involved. They will learn to identify critical thinkers and understand various strategies employed in critical thinking. Through practical examples, learners will develop problem-solving skills using critical thinking techniques. They will also delve into the evaluation of claims and judgments using critical thinking principles. Moreover, learners will discover the benefits of critical thinking and ways to overcome barriers that may hinder it. Lastly, the course will equip learners with the tools and techniques necessary for making informed decisions by integrating critical thinking into the decision-making process. By the end of the training, learners will possess a comprehensive understanding of critical thinking and its application in various aspects of life and work. Course Curriculum Module 01: Introduction to Critical Thinking Module 02: Importance of Critical Thinking Module 03: What Are the Critical Thinking Steps Module 04: Recognising a Critical Thinker Module 05: Critical Thinking Strategies Module 06: Problem-Solving Through Critical Thinking Module 07: Critical Thinking and the Judgment of Claims Module 08: Benefits and Barriers of Critical Thinking Module 09: Decision Making with Critical Thinking Learning Outcomes: Identify key principles and theories in critical thinking processes. Apply critical thinking steps to analyse and evaluate complex situations. Utilise critical thinking strategies to solve problems effectively and efficiently. Evaluate claims and arguments using critical thinking tools and techniques. Recognise the benefits of critical thinking and overcome common barriers. Make informed decisions by integrating critical thinking principles into decision-making. CPD 10 CPD hours / points Accredited by CPD Quality Standards Critical Thinking & Decision Making Training Course 2:09:44 1: Module 01: Introduction to Critical Thinking 16:13 2: Module 02: Importance of Critical Thinking 08:28 3: Module 03: What Are the Critical Thinking Steps 10:42 4: Module 04: Recognising a Critical Thinker 15:13 5: Module 05: Critical Thinking Strategies 16:22 6: Module 06: Problem-Solving Through Critical Thinking 16:28 7: Module 07: Critical Thinking and the Judgment of Claims 13:07 8: Module 08: Benefits and Barriers of Critical Thinking 17:41 9: Module 09: Decision Making with Critical Thinking 14:30 10: CPD Certificate - Free 01:00 Who is this course for? Professionals seeking to enhance analytical and decision-making skills. Students aiming to develop critical thinking abilities for academic success. Managers and leaders striving to foster a culture of strategic thinking. Individuals navigating complex environments requiring sound judgment and reasoning. Anyone interested in honing problem-solving skills through critical analysis. Career path Policy Analyst Risk Manager Data Analyst Strategy Consultant Quality Assurance Manager Research Scientist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Overview The ability to use critical thinking can take you a long way in both your personal and professional life. Learn this valuable skill set and enhance your potential with our exclusive Critical Thinking & Decision Making Course. This is the ultimate training ground for those who have little understanding of how to use the power of critical thinking. In this course, you will learn about the significance of critical thinking in your life. The course will help you identify the benefits and the challenges associated with critical thinking. In addition, you will develop a comprehensive understanding of the steps of thinking creatively. Furthermore, the course will show you the strategies to use critical thinking for problem-solving and decision making.  So, if you want to master this winning skill set, enrol today and start learning! Course Preview Learning Outcomes Familiarise yourself with the advantages and obstacles of critical thinking Understand the significance of critical thinking Comprehend the major steps of the critical thinking process Learn the strategies to solve problems and make decisions using critical thinking Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Critical Thinking Problem-Solving Decision Making Who Should Take this Critical Thinking & Decision Making Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Critical Thinking & Decision Making Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Critical Thinking & Decision Making Course Certification After completing and passing the Critical Thinking & Decision Making Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Critical Thinking & Decision Making Course will equip you with effective skills and abilities and help you explore career paths such as  Business person Lawyer Engineer Doctors Officers Module 01: Introduction To Critical Thinking Introduction to Critical Thinking 00:23:00 Module 02: Critical Thinking And The Judgment Of Claims Critical Thinking and the Judgment of Claims 00:19:00 Module 03: Benefits And Barriers Of Critical Thinking Benefits and Barriers of Critical Thinking 00:32:00 Module 04: Importance Of Critical Thinking Importance of Critical Thinking 00:17:00 Module 05: Recognising A Critical Thinker Recognising a Critical Thinker 00:23:00 Module 06: What Are The Critical Thinking Steps? What Are the Critical Thinking Steps 00:17:00 Module 07: Critical Thinking Strategies Critical Thinking Strategies 00:25:00 Module 08: Problem-Solving Through Critical Thinking Problem-Solving Through Critical Thinking 00:25:00 Module 09: Decision Making With Critical Thinking Decision Making with Critical Thinking 00:26:00 Assignment Assignment - Decision Making And Critical Thinking 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Master IGCSE Maths with our comprehensive preparation course. Gain confidence in core concepts, problem-solving skills, and exam techniques. Enroll now for expert guidance and ace your IGCSE Maths exams!

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The 'Mathematics' course provides a comprehensive study of various mathematical concepts, including mathematical logic, matrices, trigonometric functions, pair of straight lines, lines & planes, and linear programming. It aims to enhance students' mathematical knowledge and problem-solving skills. Learning Outcomes: Understand the fundamentals of mathematical logic and its application in problem-solving. Comprehend matrix operations and solve mathematical problems involving matrices. Analyze trigonometric functions and their properties in various mathematical contexts. Solve problems related to pair of straight lines and their equations. Explore lines and planes in three-dimensional space and their geometric properties. Apply linear programming techniques to optimize solutions in real-world scenarios. Acquire a strong foundation in mathematics and develop critical thinking abilities. Demonstrate proficiency in mathematical concepts through problem-solving exercises. Utilize mathematical tools and techniques in practical applications and academic settings. Successfully complete the Mathematics course with a comprehensive understanding of key mathematical principles. Why buy this Mathematics? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Mathematics there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Mathematics course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Mathematics does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Mathematics was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Mathematics is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Unit 01: Introduction Introduction 00:01:00 Unit 02: Mathematical Logic Introduction to Mathematical Logic, What is Sentence, Statements and their Types 00:02:00 Introduction to Logical Connectivity, Tautology, Contradiction, Contingency, Pattern 00:06:00 Quantitative and Quantified Statement and types and example 00:03:00 Dual: Replacing of Connections and Symbols 00:02:00 Negations of Compound Statement, Converse, Inverse, & Contrapositive 00:03:00 Algebra of Statements and Law 00:05:00 Real Life application of Logic to Switching Electric Circuit 00:05:00 Unit 03: Matrices Introduction to Matrices, Multiplication and Addition using Matrix 00:06:00 Inverse of Matrix Uniqueness of Inverse, Elementary Transformation 00:09:00 Method of REDUCTION AND INVERSION with real life example how we can implement 00:17:00 Unit 04: Trigonometric Functions Introduction to Trigonometric Function 00:03:00 General Solutions and Theorem 00:10:00 Solution of Triangle: Polar Co-ordinates 00:22:00 Rules and Theorems of Sin Cosine and Tan 00:22:00 Unit 05: Pair of Straight Line Introduction & Combined Equations 00:07:00 Degrees and Types 00:13:00 Some Theorem 00:17:00 Unit 06: Lines & Planes Introduction - vector Cartesian theorem 00:02:00 Cartesian Equation & 2 Point Theorem 00:03:00 Theorems & Problem Solving 00:05:00 Distance of Point Line 00:05:00 Skew Lines 00:01:00 Distance of skew lines 00:03:00 Distance between parallel lines 00:02:00 Equation of Plane and Cartesian Form 00:10:00 Unit 07: Linear Programming Linear Programming Introduction 00:08:00 Introduction to LPP (Linear Programming Problem) 00:05:00 LPP Problem Solving 00:07:00 Assignment Assignment - Mathematics 00:00:00

An understanding of the law can get you a long way, whether it’s knowing your rights at a protest march or negotiating a corporate merger. From police interviews to boardroom conferences, it is very often the lawyers who call the shots. The study and practice of law requires a sharp mind, exceptional attention to detail and occasionally a flare for the dramatic. It can certainly be challenging and complex, but it is also a lot of fun to master.  The Law Summer School will sharpen your problem solving skills, hone your ability to identify weaknesses in an argument or body of evidence and give you the confidence to advocate for your position (in court or anywhere else). Both in-person Law events emphasise experiential learning – from simulated client conferences, to business negotiations, to mock trials, you will have the opportunity to practice and develop your abilities in a supportive environment where excellence is recognised and celebrated. If you’ve ever dreamed of making a brilliant closing speech to the jury, this is your chance! Suitable for students aged 15 - 18. Please note that this course is non-residential. See full details at https://debatechamber.com/project/summer-law-school-in-person/

The course, Dealing with Difficult People in Life & Work - Powerful!, will help you to take strategic steps towards difficult people. It might not be possible to step away from difficult people, especially if it is your job to cope with them. There are ways to manage your relationships in a positive manner.  The course on dealing with difficult people is designed by Prof. Paul Cline (PhD) and Sador Kiss. The instructors are experts in the field of psychology and years of experience in mentoring people. Throughout the course, you'll learn how to control your emotions in relation to your power and strength under particular circumstances. You'll discover techniques of setting up boundaries and enhancing day-to-day collaborations. What you'll learn You Will Have Specific Skills to Handle Each Major Type Of Difficult Person Effectively Be More Effective In Dealing With Office Politics Be Better Able To Set Boundaries Understand Difficult People Better - Understand Why They Do What they Do You Will Have Unique Strategies For Dealing With Difficult People Not Found Elsewhere Why You Should Choose 'Dealing with Difficult People in Life & Work' Access from all types of devices with internet access and optimum screen size 2 hours of video lessons 1 full-length article 1 downloadable resource A CPD-accredited certificate of completion Opportunity to download PDF certification promptly after successful completion of the course. Gaining the skills to deal with the majority of difficult people successfully Setting up boundaries Learning about some uniques strategies for dealing with difficult people Dealing with office politics Understanding the actions and perspectives of difficult people Who is this course for? The course is applicable to anyone who deals with difficult people in their job or professional life. It especially relates to managers, HR professionals, supervisors, mental health workers and teachers. Requirements PC Beginner Level and Internet Access Career Path If you are good with people, you make quick progress in your job. In your family, people approach you for suggestions and you can help others with their relationships. More importantly, you can maintain a healthy balance in your personal life and workplace if you can deal well with difficult people. Dealing With Difficult People In Life & Work - Powerful! Fundamentals of Dealing With Difficult People AND Ourselves FREE 00:08:00 Powerful Insights and Strategies 00:16:00 Problem Solving! Specific Techniques For Handling Difficult People 00:13:00 Problem Solving (Part 2)! Specific Techniques For Handling Difficult People 00:13:00 Problem Solving (Part 3)! Specific Techniques For Handling Difficult People 00:14:00 Final TIPS and Recommendations! 00:10:00 BONUS LECTURE! Learn How To Make Difficult Emotions PASS you by! 00:10:00

Calling all artists! We're proud to announce that we're opening up a brand-new artist retreat, and we want YOU to be there. Our Artist Retreat is a week-long retreat that gives you the chance to immerse yourself in the art of your choice, from beginner to advanced. We'll give you expert tuition in the arts and crafts of your choice, so you can spend your week focused on learning and exploring your creativity. At Gifted Crafts, we believe that everyone is an artist. Whether you're a beginner or an expert, we promise you'll find something new to learn at our retreat. You'll be immersed in an unforgettable week of activities and hands-on learning in the arts and crafts of your choice—from pewter casting to bookbinding, from enamelling to printing, from drawing to felting, from painting to yarn craft. We've even got some surprises up our sleeves for artists who love photography and sketching. And don't forget about foiling, engraving, batik…We think you get the idea.