539 Courses

Cleaning: British Cleaning Online The British Cleaning Certification teaches you everything you need to know to advance your career in the British cleaning industry. It gives you the opportunity to significantly boost your earning potential. The British Cleaning program emphasizes how to improve your competency as a person in your chosen field while also identifying important career insights in the relevant job sector. This Cleaning: British Cleaning Certificate course is filled with necessary advice and strategies for training employees, expanding your client base, marketing your business online, and developing the ideal business plan. Our Cleaning: British Cleaning Certificate course will teach you how to do these things and how to do them well in simple and practical ways. The Cleaning: British Cleaning Certificate is designed for those who are interested in becoming a professional cleaner or starting a cleaning business. It includes hands-on instruction in cleaning procedures, chemical safety, housekeeping, kitchen maintenance, and much more. The Cleaning: British Cleaning Certificate provides important knowledge on promoting your cleaning services, training employees, and engaging with clients. Courses are included in this Cleaning: British Cleaning Bundle Course Course 01: Level 5 British Cleaning Certificate Course 02: Level 2 Fire Safety Course 03: Health and Safety in the Workplace Course 04: Level 2 Health & Care Course 05: Manual Handling Course Course 06: Working at Height Training Course Special Offers of this Cleaning: British Cleaning Course This Cleaning: British Cleaning Course includes a FREE PDF Certificate. Lifetime access to this Cleaning: British Cleaning Course Instant access to this Cleaning: British Cleaning Course Get FREE Tutor Support from Monday to Friday in this Cleaning: British Cleaning Course [ Note: Free PDF certificate as soon as completing the Cleaning: British Cleaning Certificate course] Cleaning: British Cleaning Course Detailed course curriculum of Cleaning: British Cleaning Course Module 01: An Overview of the Cleaning Job Module 02: Different Cleaning Jobs Module 03: Understanding the Cleaning Equipment, Products and Clothing Module 04: Understanding House Cleaning Module 05: Cleaning: Food Kitchen and Commercial Kitchen Module 06: Cleaning: Bathrooms and Toilets Module 07: Cleaning: Office Module 08: Cleaning: External Surfaces and Areas Module 09: Cleaning: Handling Non-Routine Waste Module 10: Cleaning: Chemical Safety, Keyholding and Alarm Codes for Cleaners Module 11: Planning for Starting a Cleaning Business Module 12: Ensuring Standard Service Module 13: Understanding Customer Satisfaction Module 14: Managing Staff Module 15: The Ways of Marketing, Advertising and Sales Module 16: Managing Growth Assessment Method of Cleaning: British Cleaning Course After completing each module of the Cleaning: British Cleaning Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Cleaning: British Cleaning Course After completing the MCQ/Assignment assessment for this Cleaning: British Cleaning course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Cleaning: British Cleaning Certificate Course This Cleaning: British Cleaning Certificate course is ideal for anyone looking to start a career in the cleaning sector. It includes the following: Cleaning Supervisor Hotel Cleaner Office Cleaner School Cleaner Hospital Cleaner Requirements Cleaning: British Cleaning Certificate Course Students who intend to enrol in this Cleaning: British Cleaning course must meet the following requirements: Cleaning: British Cleaning: Good command of the English language Cleaning: British Cleaning: Must be vivacious and self-driven Cleaning: British Cleaning: Basic computer knowledge Cleaning: British Cleaning: A minimum of 16 years of age is required Career path Cleaning: British Cleaning Certificate Course Certificates Certificate of completion Digital certificate - Included

Course Overview Learn the secrets to successful telephone customer service and kickstart your career as Call Centre Representative, with this video-guided training course. This Online Call Centre Training Course is designed to provide learners with the skills they'll need to speak like a star, handle difficult customers, train employees, and carry out other essential call centre duties. Through case studies and video lessons, you will learn how to improve your telephone etiquette, with tips and techniques for handling complaints, leaving voicemail messages, and managing inbound/outbound calls. You'll also learn some useful strategies for minimising phone distractions to maintain a high standard of customer service at all times. By the end of this course, you will have an excellent understanding of the principles of proper phone language, as well as the skills to maintain high customer satisfaction by developing proper phone etiquette. Take your telephone customer service skills to the next level and improve your performance to earn regular bonuses! What You Will Learn This Call Centre Training Course is designed to teach learners the essential skills required to succeed in a telephone customer service role. It covers the fundamentals of telephone etiquette, staff training methods, industry best practice, and much more. How to Speak Like a Star How to Handle Rude or Angry Callers An Introduction to Basic Telephone Etiquette Skills Required to Work in a Professional Call Centre Providing Excellent Telephone Customer Service Goal Setting and Benchmarking Closing techniques and Wrapping Up How to Handle Voicemail Messages Methods of Training Employees Ways to Eliminate phone Distractions Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

Level 7 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 145 CPD Points|CPD & CiQ Accredited

In this exclusive course on customer service, you will gain access to the powerful secrets of providing outstanding customer service. Outstanding Customer Service - The Ultimate Guide, a course designed by Prof. Paul Cline and Sandor Kiss, will explain how vital excellent customer service is. Great customer service and poor customer service would directly lead to the success and failure of a company.  What do you learn from the course? You'll know how to stop losing money for poor or average customer service. The pitfalls of poor customer service will be explained to you, and you will gain knowledge of the tactics of building outstanding customer service. Finally, you will know how to handle difficult customers like a pro taking the course. What You'll Learn STOP Losing Money Due to Poor or Average Customer Service! $$$ Make MORE Money from Each Customer! $$$ SAVE a Fortune in Advertising Dollars! $$$ Get MORE Referrals! $$$ Solve Problems FAST! Retain Existing Customers! Learn How to Create an Outstanding Customer Service Experience Learn the 5 Tenets of TQM Avoid the 10 Deadly Sins of Customer Service! How to Handle Difficult Customers like a PRO! ... and MUCH More!!! Why You Should Choose 'Outstanding Customer Service - The Ultimate Guide' Access from all types of devices with internet access and optimum screen size 2.5 hours of video lessons 1 full-length 1 resource to download A CPD-accredited certificate of completion Opportunity to download PDF certification promptly after successful completion of the course. Learning the ways of minimizing loss due to average or poor customer service Understanding how to handle difficult customers Learning to create an excellent customer service experience Avoiding the mistakes and errors in customer service Gaining knowledge of handling customers for retention Who Is This Course For? The course is for anyone who is working in customer service or owns a business. Salespeople, managers, customer services executives and anyone with customer service-related responsibilities can take the course. Requirements Basic / Simple Computer Skills Basic English Career Path With excellent customer service, you get to know people better. Your business will gain because of your customer service skills, and eventually, you will grow with your company. Outstanding Customer Service - The Ultimate Guide! WHY Customer Service Is CRITICAL To Your Business! FREE 00:05:00 Good Isn't Good Enough! FREE 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 BONUS LECTURE!!! FINAL TIPS!!! 00:17:00

11-in-1 CPD QS Bundle | 120 CPD Points | Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift | Lifetime Access | Customer Support | Enrol Now

2 QLS Endorsed Courses | CPD Certified | Free PDF & Hard Copy QLS Certificates | 180 CPD Points | Lifetime Access

To provide the knowledge and skills required to perform an internal audit of part of a quality management system based on ISO 9001 and report on the effective implementation and maintenance of the management system in accordance with ISO 19011.

Enhance your cleaning, housekeeping, and maintenance skills with our British Cleaning, Housekeeping, and Maintenance Level 5 Diploma. Ideal for professional cleaners, housekeepers, maintenance workers, facility managers, and more.

In today’s competitive market, understanding how to effectively test products is crucial for ensuring quality and customer satisfaction. This course delves into the essential strategies that businesses use to evaluate the performance, safety, and usability of their products before they reach the market. Through in-depth modules, you will learn the step-by-step process of designing and conducting product tests, from initial concept to final evaluation. Whether you are new to product testing or looking to refine your knowledge, this course will equip you with the necessary tools to approach testing with confidence. By focusing on the most reliable testing methodologies and real-life case studies, you’ll gain insights into market-leading techniques and learn how to apply them in any industry. This course will also introduce you to various testing tools and technologies, helping you stay ahead in an ever-evolving market. With a focus on quality, accuracy, and consumer satisfaction, you’ll understand how to assess products from multiple perspectives. Ready to take your product testing knowledge to the next level? Get ready to explore strategies that are critical for ensuring your product’s success. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Product Testing Module 2: Types of Product Tests Module 3: Planning and Executing Product Tests Module 4: Testing Tools and Equipment Module 5: Interpreting Test Results Module 6: Compliance and Standards Module 7: Preventing Failure and Surprises Module 8: Communicating Test Results Module 9: Continuous Improvement Through Testing Learning Outcomes: Demonstrate proficiency in diverse product testing methodologies. Execute tests with precision, adhering to industry standards. Effectively communicate test results for informed decision-making. Develop strategies to prevent failures and surprises in product testing. Navigate compliance requirements to ensure product quality. Implement continuous improvement practices for evolving testing strategies. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Quality assurance professionals Product development teams Manufacturing engineers Regulatory compliance specialists Aspiring product testers Professionals seeking testing expertise Individuals entering quality control roles Those aiming for a career in product compliance Career path Quality Assurance Specialist Product Tester Compliance Analyst Manufacturing Engineer Test Engineer Quality Control Inspector Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Level 7 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access