34556 Courses

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

Women need support during their pregnancy, labour and birth for the healthy delivery of a new life. Midwives help soon-to-be mothers stay healthy during pregnancy. They are also required to care for newborns. So, if you wish to work in maternity care and prepare women for a safe, healthy birth, this Midwifery Certificate Course is your stepping stone. Learning Outcomes Identify the role of midwives in health and inequality Realise the role that spirituality plays during childbearing Educate yourself in antenatal screening Learn how to provide postnatal care for mothers and newborns Understand how to prevent newborn infection Career path The Midwifery Certificate Course will provide essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Midwife Maternity Care Assistant Neonatal Nurse Medical Staff Maternity Support Worker Health Visitor Prerequisites There are no formal entry requirements for this course. It is open to anyone with a caring nature and a willingness to help others during times of loss. A basic understanding of English and access to a device with internet is all you need to get started. Certification Upon completion of the course and passing the final assessment, you can obtain a PDF certificate for £9.99. Hard copy certificates are available for an additional £15.99. Disclaimer: This is an online course with pre-recorded sessions. Course access will be granted within 24 hours of enrollment. (Learn more about this online course)

Maternity care assistants work in supportive roles in the midwifery team to provide high-quality care to women and babies. Learn how to care for mothers and their babies and support a healthy pregnancy with this Maternity Care Assistant course. This Maternity Care Assistant Course will give you valuable insights into maternity care services. Training with us, you’ll understand the anatomy and psychology of the female reproductive system. In addition, you’ll learn about antenatal care and screening, intrapartum care and postnatal care practices. Learning Outcomes Learn how to provide care during the various stages of labour Discover the methods to support a healthy pregnancy Find guidelines on antenatal care and screening, intrapartum care and postnatal care Understand the anatomy and psychology of the female reproductive system Learn how to improve teamwork in maternity services Career path The Maternity Care Assistant Course will provide essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Maternity Care Assistant Neonatal Nurse Medical Staff Maternity Support Worker Health Visitor Prerequisites There are no formal entry requirements for this course. It is open to anyone with a caring nature and a willingness to help others during times of loss. A basic understanding of English and access to a device with internet is all you need to get started. Certification Upon completion of the course and passing the final assessment, you can obtain a PDF certificate for £9.99. Hard copy certificates are available for an additional £15.99. Disclaimer: This is an online course with pre-recorded sessions. Course access will be granted within 24 hours of enrollment. (Learn more about this online course)

MiDAS is the Minibus Driver Awareness Scheme, organised by the Community Transport Association UK (CTA) which promotes a nationally recognised standard for the assessment and training of minibus drivers. The course is designed to enhance minibus driving standards and promote the safer operation of minibuses.

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Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course are Application Consultants, Business Process Architects, and Business Process Owners/Team Leads/Power Users. Overview This course will prepare you to:Describe tasks performed by a typical SAP Access Control userDiscuss Harmonization topics as they relate to SAP Access ControlExplain how SAP GRC helps you to address business challengesIdentify authorization risks in typical business processesDescribe the Segregation of Duties Risk Management ProcessDescribe and configure functionality and features for SAP Access Control 10.1Use the SAP Access Control 10.1 application to analyze and manage risk, design and manage roles, and provision and manage usersDescribe the SAP Access Control 10.1 architecture and landscape, SAP Access Control Repository, and Object Level SecurityDescribe the Periodic Access Review processPlan for and manage emergency accessDiscuss the reporting frameworkConfigure workflows, including multi-stage multi-path (MSMP) workflows and BRF+Describe how the different applications of the SAP GRC Solution integrate with each otherDiscuss key steps in the SAP Access Control implementation process In this course, students gain hands-on configuration and implementation experience of SAP Access Control 10.1, as well as important concepts they will need to know in order to prepare for implementation and ongoing access risk prevention. Introduction to SAP Access Control Discussing Business Challenges and Solutions Using SAP Access Control Architecture, Security, and Authorizations Describing the System Architecture Describing Security and Authorizations Shared Configuration Settings Configuring Shared GRC Settings Configuring Shared SAP Access Control Settings Authorization Risks and the Segregation of Duties (SoD) Management Process Identifying Authorization Risks Managing Risk by Segregating Duties SAP Access Control Repository Synchronizing Objects into the Repository Scheduling and Viewing Background Jobs Risk Analysis Maintaining Shared Master Data Configuring and Maintaining the Rule Set Configuring and Using Audit Trail Tracking Using the Risk Analysis Framework Remediating Risks Mitigating Risks Mitigating Multiple Risks at One Time Business Rule Framework Creating Rules in the Business Rule Framework (BRF) Defining Business Rules Multi-Stage, Multi-Path (MSMP) Workflow Describing Multi-Stage, Multi-Path (MSMP) Workflow Maintaining MSMP Workflow Building MSMP Workflow User Provisioning Configuring User Provisioning Settings Configuring Access Request Forms Requesting Access Preparing Roles and Owner Data for MSMP Workflow Creating Simplified Access Requests Reviewing Search Request Results SAP Fiori User Experience (UX) for GRC Describing SAP Fiori UX Role Design and Management Configuring Role Management Configuring Role Methodology Configuring Role Search Attributes Planning for Technical Role Definition Planning for Business Role Definition Consolidating Roles Through Role Mining Performing Role Mass Maintenance Operations Emergency Access Management Describing Emergency Access Management Planning for Emergency Access Monitoring Emergency Access Periodic Access Review Process Planning Periodic Review Monitoring Periodic Review Reports and Custom Fields Use the Reporting Framework SAP Access Control Implementation Using the SAP Access Control Implementation Process Designing the SAP Access Control Solution Planning Upgrade and Migration Configuring SAP Access Control Implementing the SAP Access Control solution Optimizing the SAP Access Control Suite Additional course details: Nexus Humans GRC300 SAP Access Control Implementation and Configuration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the GRC300 SAP Access Control Implementation and Configuration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

The Performance Edge open program begins each month as a small group class of managers and leaders focussed on improving their own and their team's productivity.

Developing a solid foundation in Greek grammar will help you create your own sentences correctly and will also make it easier to improve your communication skills in both spoken and written Greek. So this course has been designed to help you steadily advance with the Greek language. Here, on the Greek Online School Learning Management System (LMS) you will find all the grammar phenomena that you need to know for the A2 Level (basic knowledge) in Greek, the language that influenced all European languages.

Duration 45.625 Days 273.75 CPD hours Overview Live, instructor-led virtual classes: Benefit from an interactive classroom with added flexibility and convenience. Access to Red Hat certified instructors: Virtual classes are taught by the same experienced subject matter experts who lead classroom trainings. Flexible scheduling options: Various class topics and time options facilitate incorporating learning and preferences into busy schedules. Focused training sessions: Participants can narrow their learning to more specific topic areas. Choice of learning modality: A combination of self-paced materials and expert-taught classes maximizes learning. Train without traveling: Learn when, where, and how it is best for you Red Hat© Learning Subscription Premium provides a customizable learning experience with self-paced and live training options. Users can tailor their learning with recorded video classes, e-books, online content, and live virtual classes. A subscription provides access to content across the entire Red Hat product portfolio, content that is continuously updated by Red Hat experts. Live, instructor-led classes create an engaging, immersive learning experience. These interactive sessions compliment the on-demand, self-paced learning materials available with a Red Hat Learning Subscription for highly effective, flexible training for everyone from beginners to experienced professionals.This subscription provides an array of additional features to complement the learning experience. Cloud-based labs give the opportunity for hands-on practice in actual Red Hat environments. Expert extras are short, on-demand videos where Red Hat practitioners demonstrate innovative technologies in practical scenarios. Skills paths and pre-assessments are available for course selection guidance. Red Hat Learning Subscription Premium also includes certification exams. Red Hat?s exams are industry-recognized and performance-based. These exams validate that holders have the skills needed to undertake even the most ambitious technology projects. Reporting capabilities to track progress toward training and certification goals. 24x7 self-paced access to Red Hat online training and video classroom courses Content is created by Red Hat experts who build and use Red Hat technology and is directly related to Red Hat certification exams. Early access Be the first to explore in-development technology before it is officially released by accessing courses and labs in development. Cloud-based labs Get hands-on practice in authentic Red Hat environments, delivered 24x7 on six continents. Skills paths Map your learning and certification goals to one of the skills paths inside the platform to develop a strong foundation for a specific skill set. Certification exams and retakes Validate your skills through performance-based exams remotely or at a testing station. Exams can be taken when and where it's most convenient. Expert extras Red Hat field practitioners present short demo videos to supplement courses by showing innovative technologies and practices based on actual use cases. Expert chat Get direct answers and guidance from curriculum experts via a 30-minute chat session per day. Machine translations provide chat dialogue in local languages. E-book Downloads Download course e-books to continue learning offline. Reporting An individual?s dashboard provides a summary of training progress, courses and labs taken, and exam status. Management reports provide insights so a team?s engagement and progress can be measured. Globally available,translated content Access Red Hat?s most popular courses in as many as 11 languages: English, International Spanish, Brazilian Portuguese, French, Italian, German, Simplified Chinese, Korean, Japanese, Hindi, and Czech. Additional course details: Nexus Humans Red Hat Learning Subscription Premium training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Red Hat Learning Subscription Premium course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Learn effective strategies and leadership skills to thrive in today's remote work landscape. Elevate your team's performance, no matter where they are located. Course overview Duration: 1 day (6.5 hours) Remote teams present a specific set of challenges to their managers. Such challenges include communication, task allocation and performance management. This workshop is designed for managers who run teams that spread over more than one location, nationally or internationally, and who wish to find ways to enhance teamworking in these conditions. Objectives  By the end of the course you will be able to: Identify key actions to take to manage team performance remotely Implement a communications plan for use within the team Allocate tasks to team members to build a culture of teamworking across the different locations Involve your team members in planning team activities Use visits to each location to maximum effect Content Communication to ensure inclusivity How do team members find out the latest news? Identifying what needs to be known by all A team communication plan Effective virtual meetings Manage performance from a distance Principles of Smart Working Involving the team in planning activities Allocating tasks and objectives across the team Identifying areas of expertise Deciding key areas of responsibility per location Identifying, and dealing with, the different levels of performance Maximising time in each location Setting the tone of a visit – from ‘inspection’ to ‘social call’ Considering what team members expect and need from your presence Identifying what needs to be prepared by the team for your visit Making contact with your team members while you are there Action planning Identifying and planning next steps