3943 Courses

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

What is dance psycholgy? Why does it matter? And what you as a dancer, dance teacher should defintely know about it to better improve mental well-being? All these questions will be answered in this workshop who will introduce you to dance psychology and its key aspects. The workshop will be recorded for those who cannot attend.

Recordings of the 4-week Mindfulness for a beginner's mind course

Join me for a morning of Qigong and Breathwork This will be a fantastic opportunity to clear out old, stagnant, heavy energy that no longer serves you. Making way for new pathways of radiant health. Releasing stress, Releasing tension, lets breathe in the new you! In this morning workshop, well combine the deep healing breathwork, with guided breath awareness mediation and Qigong mindful movements to help you to reconnect with the power of your breath. Giving you the tools to help tackle stress and anxiety in our every day lives. We will begin by opening the body and waking up our energy with Qigong mindful movement to clear the winter heaviness. We will then get intimate with our breath using a breath awareness meditation. I will then guide you through a gentle and yet powerful Breathwork Journey. We will use conscious connected breathing to encourage deep detoxification of your body, releasing stuck energy and beliefs and resetting your whole nervous system. Opening your body and mind to new possibilities and leaving you to breathing more freely and naturally. If your looking to release stress and create more space for joy, peace and love then these sessions are for you. Benefits of Conscious Connected Breathwork include:  Release Tension Reduce Stress & Anxiety Clear Emotional Blocks Heal Trauma Increased Energy Better Sleep These are small group gatherings of 8-10 people and no previous experience necessary.  Contact me for more details and to book your place.  Price includes herbal teas and delicious treats

Are you looking for a course which will help you to advance your career in childcare setting then this Courses Bundle is perfect for you. Learn everything about childcare and their psychology with this Child Care Complete 8 Courses Bundle! This Child Care Complete Courses covers everything from the fundamentals of child attachment to the complexities of children's mental health. You'll learn everything you need to know to become an expert in Childcare and thrive in your career! What else? You will also gain the ability to nurture a responsive relationship with children, thereby contributing to their cognitive and physical development, simply by recognizing your child caring skills, as provided by our Child Care Complete Courses that has been specifically designed for you. Training Tale is dedicated to providing you with the best Childcare skills possible. With this Child Care Complete Courses, you will get 8 courses! It means you will get 8 different certificates of achievement once you complete all the courses successfully. Imagine how your CV will be enriched. And the PDF certificates are completely free. At Training Tale, we provide more than just courses, we also provide a rich learning experience. When you purchase a course from Training Tale, you get unlimited access to the course with tutor support. Our expert instructors are always available to answer any questions you may have and make your learning experience unforgettable. This self-pacedis ideal for all aspiring Childcare professionals because it is packed with up-to-date Child Care knowledge. Enrol in our Child Care Complete Courses now to take your Childcare eLearning experience to the next level! Let's see what are those 8 courses included in this Child Care Complete 8 Courses Bundle- Dyslexia Autism Diploma ADHD Awareness Course Nursery Nurse Childcare and Nutrition Level 3 Designated Safeguarding Lead Training Course Level 2 Certificate in Behaviour that Challenges in Children Advanced Diploma in Child Care Learning Outcomes By the end of this Child Care Complete Courses, you will be able to - Understand the fundamentals of child attachment training to secure the best chance of many years of Child Care employment Understand trauma treatments in children to be the best in the Childcare setting Understand the development of a child. Gain a solid understanding of all the Childcare factors that influence the development of a child Understand immunisation in children Gain a thorough understanding of infancy in Childcare Gain in-depth knowledge about mental health in children and much more! Why Choose Child Care Complete 8 Courses - Bundle from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Courses Bundle Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Course. Other Benefits of Child Care Complete 8 Courses Bundle 8 PDF Certificate Free Expert Tutor Support Lifetime Access Unlimited Retake ***Child Care Complete 8 Courses Bundle** Course 01: Dyslexia Course Curriculum Module 01: An Overview of Dyslexia Module 02: Learning Difficulties Due to Dyslexia Module 03: Impact of Dyslexia in the Educational Setting Module 04: Helping Adults with Dyslexia Module 05: Dyslexia in the Workplace Module 06: Approaches in Dyslexia Module 07: Dyslexia Strengths and Rewards Module 08: Assessment and Evaluation of Dyslexia Module 09: Dyslexia Friendly Learning Environment Module 10: Relevant Laws for Dyslexia Course 02: Autism Diploma Course Curriculum Module 01: Introduction to Autism Spectrum Disorder (ASD) Module 02: Approaches to Helping People and Children with Autism Module 03: Diagnosis of Autism Module 04: Communication Module 05: Cognitive Styles and Functions in Autism Module 06: Autistic Behaviour Module 07: Organisation Systems with Autistic Individuals Module 08: Autism Awareness Module 09: Government Policies on Autism in England Course 03: ADHD Awareness Course Course Curriculum Module 01: Overview of ADHD Module 02: The Experience of Treatment and Care for ADHD Module 03: Families and ADHD Module 04: Psychological Interventions for Children with ADHD in Educational Settings and Parent Training Module 05: ADHD and Attention Difficulties Module 06: Cognitive Approaches in ADHD Module 07: The Organisation of Care for ADHD Course 04: Nursery Nurse Course Course Curriculum Module 01: An Overview of Nursery Nurse Module 02: Recognizing Children's Growth and Development Module 03: Observation and Assessment of Children in Early Childhood Settings Module 04: How to Promote Equality, Diversity and Inclusive Practice in Early Years of Learning Module 05: Safeguarding and Protecting Young Children Module 06: Ensuring Health and Safety of Children in the Early Years Module 07: The Essence of Nutrition and Healthy Food for Children Module 08: Importance of Play and Learning in Children's Education Module 09: Ways of Working with Children Having Special Needs Module 10: Working in Partnership with Parents and Carers Course 05: Childcare and Nutrition Course Curriculum Module 01: Childcare and Nutrition Module 02: Children Growth and Development Module 03: Health and Safety of Children Module 04: Hygiene for Child Caring Module 05: The Use of Macronutrients Module 06: The Use of Micronutrients Module 07: Nutritional Requirements of Child Module 08: Child Nutritional Problem and Physical Development Module 09: Caring for Special Needs Children Module 10: Child Abuse and Neglect Module 11: Nutrition Education and Activities Course 06: Level 3 Designated Safeguarding Lead Training Course Course Curriculum Module 01: Introduction Module 02: Safeguarding Structure and Guidance Module 03: Recognising and Responding to Abuse Module 04: Responses Under the Safeguarding Structure Module 05: Working Together and Sharing Information Module 06: Recording Information Course 07: Level 2 Certificate in Behaviour that Challenges in Children Course Curriculum Module 1: Understand Behaviour That Challenges Module 2: Understand How to Support Positive Behaviour Module 3: Understand the Importance of Effective Communication and the Management of Behaviour That Challenges Module 4: Understand the Role of Reflection and Support for Those Involved in Incidents of Behaviour That Challenges Advanced Diploma in Child Care Course Curriculum Module 01: An Overview of Early Childhood Education Module 02: Empowering Children to Learn in the Early Years Module 03: The Process of Caring for Child's Development Module 04: Developing Socially and Emotionally Module 05: Aspects That Influence the Development Process Module 06: Stages of Language Development Module 07: The Process of Moral Development Module 08: Personality Development of Children Module 09: Problems During Infancy and Childhood Period Module 10: Adolescence's Problems Explained Module 11: Safeguarding Children Assessment Method After completing each module of Child Care Complete Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Child Care Complete 8 Courses Bundle This Child Care Complete 8 Courses Bundle is ideal for anyone who wants to work or is already working in a child care setting. Requirements Child Care Complete 8 Courses Bundle There is no specific requirement to enrol for this Child Care Complete Course. However, you need to be over 16. Career path Child Care Complete 8 Courses Bundle After completing this Child Care Complete Courses, you may be able to pursue a variety of career opportunities. Such as - Child Protection Officer (Average Annual Salary in the UK: £25,000 to £40,000) Psychological Wellbeing Practitioner (Average Annual Salary in the UK: £24,907 to £44,503) Child Carer Certificates Certificate of completion Digital certificate - Included

Learn the basics of ayurveda - body types, common ailments, journey of nutrition... Find out how to make a difference to health through diet, lifestyle and herbs. This workshop will empower you through is knowledge and tips but also regard it as a start of a journey to health taken step by step. Breathing practices too.

A Month of Meditation includes 31 different meditation techniques - one for every day of the month! You will be given all the information you need to get started, including how to know you're in a meditative state and how to weave meditation into your daily practice. You'll also be guided through all the methods so you can discover which ones suit you best. All delivered by a British School of Meditation qualified teacher.

Clinical coach standardisation events

A short online course led by NICKY SIMPSON, learning how to be creative using Bondaweb.