2677 Courses

Customer Service might be today, an indispensable skill if you want to work or start your own business! Take a look at this Customer Service L2 Course at https://knight.training/products/customer-service-level-2 and come train with us in Knight Training.

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Level 3, 4 & 7 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

Level 3, 4 & 5 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

With a projected 15% growth rate in the next decade, there has never been a better time to start a healthcare career

Advanced Professional Certificate Courses These are short online certificate courses of a more advanced nature designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD). Advanced Professional Certificate in Customer Service This course provides the learner with essential skill-building to better serve customers and enhance the organization service delivery.The learner will be able to develop key behaviours and master responses to produce customer happiness and loyalty while achieving a better brand image.After the successful completion of the course, you will be able to learn about the following; Understand the importance of having a customer service policy in a hospitality setting Understand how to promote a customer-focused culture with a high level of service delivery Understand how to identify customer needs and evaluate their level of satisfaction Accreditation All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Customer Service Representative Customer Service Manager Marketing Manager Marketing and Sales Team Public Relations Manager Company Secretary Corporate Leader Team leader

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Take The SIA CCTV Course This Will Take You 3 Days To Complete. Enroll Now On To The Course! What is the SIA Security Guard Course? The SIA Security Guard Course is a comprehensive 4-day training program meticulously designed to equip individuals with the essential knowledge and skills needed to obtain a security guard license in the UK. This course delves into a diverse array of subjects, encompassing the roles and responsibilities of security guards, honing customer service skills, effective conflict management, physical intervention awareness, emergency procedures, and much more. Practical training sessions are also integrated to enable participants to apply their learning in real-world scenarios. Course Overview: 4 Days Course | Course Fee: £250 Payment Structure: £70 deposit and £180 payment in the office What Are The Duties Of An SIA Security Guard? Providing a visible security presence Security guards are frequently tasked with patrolling an area or stationed at a specific location to discourage criminal activity and offer reassurance to the public. Responding to incidents The event of an incident, such as a fire or a security breach, security guards are required to respond promptly and efficiently to reduce harm and prevent additional damage. Conducting searches Security guards may need to conduct searches of people or vehicles entering premises to ensure that prohibited items are not brought in. Monitoring CCTV and alarms Security guards may have the responsibility of overseeing CCTV systems and alarm systems to identify and address potential security threats. Who Is The SIA Security Guard Course For? The SIA Security Guard Course is tailored for individuals aspiring to establish a career in the security industry within the UK. This comprehensive course caters to those who aim to work as security guards or in related roles within the private security sector, excluding door supervision. SIA Security Guard Course Content Do I Need First Aid To Renew My Security Guard Top Up Training? Obtaining an emergency first aid certificate is a mandatory requirement for renewing your Security Guard license. To renew your SIA security guard license, you must complete both the Emergency First Aid and the Security Guard Top-Up training, which can be accomplished in a single day. Please note that the SIA has introduced changes in the license renewal process for Security Guard and Door Supervisor Licenses, effective from the 1st of October. We offer a 1-Day SIA Security Guard Top-Up Training + First Aid course in Stratford, East London. This course is essential for renewing your security guard license and consists of half a day of training, concluding with multiple-choice exams. The results may take up to two weeks to be released. Unit 1: Principles Of Working In The Private Security Industry Acquire knowledge of the key characteristics and objectives of the Private Security Industry. Comprehend the application of relevant legislation to security operatives. Familiarize with arrest procedures pertinent to security operatives. Recognize the significance of adhering to safe work practices. Grasp the workplace fire procedures. Comprehend emergencies and the significance of emergency protocols. Learn effective communication skills as a security operative. Understand the importance of record-keeping in the role of a security operative. Recognize the aspects of handling terror threats and the role of a security operative in response to such threats. Learn how to ensure the safety of vulnerable individuals. Understand best practices for post-incident management. Unit 2: Principles Of Working As A Security Officer In The Private Security Industry Understand the roles and responsibilities of security officers. Understand the control of access and egress. Know the different types of electronic and physical protection systems in the security environment. Know how to minimize risk to personal safety at work. Understand drug-misuse legislation, issues, and procedures relevant to the role of a security officer. Know how to conduct effective search procedures. Understand how to patrol designated areas safely. Unit 3: Application Of Conflict Management In The Private Security Industry Understand the principles of conflict management appropriate to the role. Understand how to recognize, assess, and reduce risk in conflict situations. Understand the use of problem-solving techniques when resolving conflict. Be able to communicate to de-escalate conflict.