32704 Courses

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Upon completing this course, the learner will be able to meet these overall objectives: Demonstrate advanced proficiency with add / move / change of the ACD / PBX (agent / skill) environment of UCCE. Demonstrate advanced proficiency with add / move / change of the IVR (prompt / collect) environment of UCCE including both MicroApp and VXML solution scripting (ICM Scripting and Call Studio scripting). Demonstrate effective use of system tools to track and troubleshoot a call within a call flow. The Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) v2.0 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality. Course Outline Module 1: Cisco Unified Contact Center Enterprise v10 Overview Module 2: CCE Config and Scripting Module 3: CCE (ICM) Advanced Scripting Module 4: Advanced VXML Functionality Module 5: Supporting CCE

Duration 2 Days 12 CPD hours This course is intended for The primary audiences for the course are as follows: Cisco customers ? Contact Center Management, Contact Center Supervisors and Customer technical personnel Cisco technology partners Cisco employees Overview Upon completing this course, the learner will be able to meet these overall objectives: Provide a comprehensive overview of Cisco Unified Intelligence Center Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more) The Cisco Unified Intelligence Center 11.6 for End Users (CUIC11.6EU v1.1) course is a two-day instructor-led training (ILT) course. Cisco Unified Intelligence Center is a comprehensive, end-to-end reporting solution, designed to make the task of creating and modifying reports easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families. Cisco Unified Intelligence Center Overview Introducing Cisco Unified Intelligence Center What Contact Center products use CUIC for reporting Cisco Unified Intelligence Center Administration and Security The End User and CUIC Security Running and Modifying CUIC Reports Running Cisco Unified Intelligence Center Reports Using Permalinks Help Dashboards Modifying a CUIC Stock Report Cisco Unified Intelligence Center Dashboards Understanding Cisco Unified CCE Key Concepts Creating a New Cisco Unified Intelligence Center Report

Duration 4 Days 24 CPD hours This course is intended for IS Security Officers IS Managers Risk Managers Auditors Information Systems Owners IS Control Assessors System Managers Government Employees Overview Upon completion, Certified Information Systems Risk Manager students will be prepared to pass the CISRM exam.  Certified Information Systems Risk Manager, CISRM, course is made for IT and IS professionals who are involved with all aspects of risk management. Requests for this particular area of certification is growing fast in the employment sector. Recent high-profile breaches in both the public and private sectors have increased awareness for the need for Risk Management professionals. Mile2?s CISRM certification exam will test your knowledge in all areas of risk management. If you would like some training and test preparation before taking the Certified Information System Risk Manager Exam we offer the CISRM course as both a live class and a self-study combo. First, you will learn to assess a system, then implement risk controls. Finally, you will be able to monitor and maintain risk procedures. With this training, you will be able to identify risks associated with specific industries. After course completion, you will be able to design, implement, monitor and maintain risk-based, efficient and effective IS controls. Knowledge of all of these areas will be required to pass the CISRM exam. Course Outline The Big Picture Domain 1 ? Risk Identification Assessment and Evaluation Domain 2 ? Risk Response Domain 3 ? Risk Monitoring Domain 4 ? IS Control Design and Implementation

Duration 4 Days 24 CPD hours This course is intended for This course is intended for: Network administrators Network engineers with little or no programming or Python experience Network managers Systems engineers Overview After taking this course, you should be able to: Create a Python script Describe data types commonly used in Python coding Describe Python strings and their use cases Describe Python loops, conditionals, operators, and their purposes and use cases Describe Python classes, methods, functions, namespaces, and scopes Describe the options for Python data manipulation and storage Describe Python modules and packages, their uses, and their benefits Explain how to manipulate user input in Python Describe error and exception management in Python Describe Python code debugging methods The Programming for Network Engineers (PRNE) v2.0 course is designed to equip you with fundamental skills in Python programming. Through a combination of lectures and lab experience in simulated network environments, you will learn to use Python basics to create useful and practical scripts with Netmiko to retrieve data and configure network devices. Upon completion of this course, you should have a basic understanding of Python, including the knowledge to create, apply, and troubleshoot simple network automation scripts. Course Outline Introducing Programmability and Python for Network Engineers Scripting with Python Examining Python Data Types Manipulating Strings Describing Conditionals, Loops, and Operators Exploring Classes, Methods, Functions, Namespaces, and Scopes Exploring Data Storage Options Exploring Python Modules and Packages Gathering and Validating User Input Analyzing Exceptions and Error Management Examining Debugging Methods

Duration 5 Days 30 CPD hours This course is intended for Graphic designers Overview Cinematic visual effects Adobe After Effects has a huge user base in the motion graphics and animation sectors, and Adobe After Effects CC enables you to deliver more cinematic visual effects and sophisticated motion graphics than ever before! Adobe After Effects has a huge user base in the motion graphics and animation sectors, and Adobe After Effects CC enables you to deliver more cinematic visual effects and sophisticated motion graphics than ever before! Additional course details: Nexus Humans After Effects CC training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the After Effects CC course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1.75 Days 10.5 CPD hours This course is intended for The course is aimed at experienced project managers, business management and specialists in both private and public companies. A good understanding of the basic mechanisms in organisations and markets is required. Overview Knowledge of the 4 dimensions needed for efficient business transformation and digital transformation: Platform, Planning, People and Processes Be able to look at your own organisation in an outside-in perspective Insight into the journey from a precise project scope to the project's components of work packages and to the following organisational implementation Ability to define precise digital service processes Understanding of business and organisational dynamics Tools to break down a defined business algorithm to specific specifications for an IT project Transformation Framework integrates well known management theory with common project management methods. Provides access to a unique and coherent toolbox and IT workbench, which includes the ability to transform digital strategies. The Structure Of 4Dimensions Framework The Digital Ecosystem Organisational setup Structure of the Business Platform Understanding of the course goal The 4D Framework Platform Dimension Plan Dimension People Dimension Working with the framework Views Approaches Wrap up of the day How To Work With 4Dimensions Framework Wrap up of day 1 Toolbox Change sheets Agile Transformation Plan Case work How to use the transformation tool 4dimensions.info How to succeed with the transformation Transformation roles How to get started

Duration 1 Days 6 CPD hours This course is intended for System administrators and security operations personnel, including analysts and managers Overview By the end of the course, you should be able to meet the following objectives: Describe the components and capabilities of VMware Carbon Black Cloud Endpoint Standard Identify the architecture and data flows for Carbon Black Cloud Endpoint Standard communication Perform searches across endpoint data to discover suspicious behavior Manage the Carbon Black Cloud Endpoint Standard rules based on organizational requirements Configure rules to address common threats Evaluate the impact of rules on endpoints Process and respond to alerts Describe the different response capabilities available from VMware Carbon Black CloudTM This course teaches you how to use the VMware Carbon Black Cloud Endpoint? Standard product and leverage the capabilities to configure and maintain the system according to your organization?s security posture and policies. This course provides an in-depth, technical understanding of the product through comprehensive coursework and hands-on scenario-based labs. Course Introduction Introductions and course logistics Course objectives Data Flows and Communication Hardware and software requirements Architecture Data flows Searching Data Creating searches Analyzing events Search operators Advanced queries Policy Components Rules Local scanner Sensor capabilities Prevention Capabilities Using Rules Rule types Rule creation Reputation priority Configuring rules Evaluating rule impact Processing Alerts Alert triage Alert actions Response Capabilities Using quarantine Using live response Hash banning

Duration 1 Days 6 CPD hours This course is intended for This course is designed for sales representatives who are managing their sales territories, with the goal of converting sales leads into sales opportunities and sales opportunities into closed sales. You may be selling products or services, or you may or may not be familiar with other CRM systems and may be new to Salesforce CRM. Overview In this course, students will create and manage records in the trial version of Salesforce© Sales Cloud© Lightning Enterprise Edition.Students will:- Create a basic Salesforce Sales Cloud environment and navigate the interface.- Optimize lead qualification.- Manage accounts and contacts.- Manage the opportunity pipeline.- Use Salesforce email.- Work with reports and dashboards. This course will give students the knowledge and skills they need to use Salesforce© in the real world?ultimately enabling them to meet and exceed their sales targets. Getting Started with Salesforce Set Up a Trial Version of Salesforce Sales Cloud Enterprise Edition Navigate the Salesforce LE Interface Navigate in the Salesforce Classic Interface Optimizing Lead Qualification View Leads Manage Leads Work Leads Convert Leads Managing Accounts and Contacts Manage Accounts Manage Contacts Managing the Opportunity Pipeline Manage Opportunities Work Opportunities Close Opportunities Using Salesforce Email Use Salesforce Email in Salesforce Classic Use Salesforce Email in Salesforce LE Working with Reports and Dashboards View Reports and Dashboards Create and Edit Reports and Dashboards

Duration 1 Days 6 CPD hours This course is intended for This course is intended for anybody interested in learning what is Azure Services, considering a job or career in Azure Services, or considering obtaining a Microsoft certification in Azure Services Overview Upon successful completion of this course, students will be aware of the key topics and concepts taught in the full two-day AZ-900T00 Microsoft Azure Fundamentals Course. This course is a robust introduction to key topics and concepts in the full two-day AZ-900T00: Microsoft Azure Fundamentals course.ÿ The 2-day AZ-900T00 course includes hands-on labs and is the core foundation class that many other Azure courses build off. Core Azure Concepts Introduction to Azure fundamentals Azure fundamental concepts Core Azure architectural components Overview of Core Azure Services Azure database and analytics services Azure compute services Azure Storage services Azure networking services Overview of Core Solutions and Management Tools on Azure Artificial Intelligence Monitoring service for visibility, insight, and outage mitigation Introduction to tools used to manage and configure your Azure environment Azure IoT service for your application Overview of General Security and Network Security Features Protect against security threats on Azure Secure network connectivity on Azure Overview of Identity, Governance, Privacy, and Compliance Features Examine privacy, compliance, and data protection standards on Azure Overview of Azure Cost Management and Service Level Agreements Manage your Azure costs Azure services, SLAs, and service lifecycle

Duration 5 Days 30 CPD hours Exploring Oracle Database ArchitectureOracle Database Management ToolsManaging the Database InstanceConfiguring the Oracle Network EnvironmentAdministering User SecurityManaging Database Storage StructuresManaging SpaceManaging Undo DataManaging Data ConcurrencyImplementing Oracle Database AuditingBackup and Recovery: ConceptsBackup and Recovery: ConfigurationPerforming Database BackupsPerforming Database RecoveryMoving DataDatabase MaintenanceManaging PerformanceManaging Performance: SQL TuningUsing Database Resource ManagerUsing Oracle Scheduler to Automate Tasks Additional course details: Nexus Humans Oracle Database 12c - Administration I Workshop training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Oracle Database 12c - Administration I Workshop course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.