CUIC11.6EU-Cisco Unified Intelligence Center 11.6 for End Users

Description

Duration

2 Days

12 CPD hours

This course is intended for

The primary audiences for the course are as follows:
Cisco customers ? Contact Center Management, Contact Center Supervisors and Customer technical personnel
Cisco technology partners
Cisco employees

Overview

Upon completing this course, the learner will be able to meet these overall objectives:
Provide a comprehensive overview of Cisco Unified Intelligence Center
Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more)

The Cisco Unified Intelligence Center 11.6 for End Users (CUIC11.6EU v1.1) course is a two-day instructor-led training (ILT) course. Cisco Unified Intelligence Center is a comprehensive, end-to-end reporting solution, designed to make the task of creating and modifying reports easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

Cisco Unified Intelligence Center Overview

Cisco Unified Intelligence Center Administration and Security

Running and Modifying CUIC Reports

Cisco Unified Intelligence Center Dashboards