32719 Courses

Duration 1 Days 6 CPD hours This course is intended for Security operations personnel, including analysts and incident responders Overview By the end of the course, you should be able to meet the following objectives: Utilize Carbon Black EDR throughout an incident Implement a baseline configuration for Carbon Black EDR Determine if an alert is a true or false positive Fully scope out an attack from moment of compromise Describe Carbon Black EDR capabilities available to respond to an incident Create addition detection controls to increase security This course teaches you how to use the VMware Carbon Black© EDR? product during incident response. Using the SANS PICERL framework, you will configure the server and perform an investigation on a possible incident. This course provides guidance on using Carbon Black EDR capabilities throughout an incident with an in-depth, hands-on, scenariobased lab. Course Introduction Introductions and course logistics Course objectives VMware Carbon Black EDR & Incident Response Framework identification and process Preparation Implement the Carbon Black EDR instance according to organizational requirements Identification Use initial detection mechanisms Process alerts Proactive threat hunting Incident determination Containment Incident scoping Artifact collection Investigation Eradication Hash banning Removing artifacts Continuous monitoring Recovery Rebuilding endpoints Getting to a more secure state Lessons Learned Tuning Carbon Black EDR Incident close out

Duration 3 Days 18 CPD hours This course is intended for This advanced course is for Infrastructure Specialist, Senior Technical Specialist,Technical Specialist, Support Engineers, and System Architects. Overview Understand the MDM Architecture and how the Physical, Virtual and Hybrid MDM handles a service request Understand the core Workbench features available for the InfoSphere MDM Understand how MDM using OSGi for deploying customizations to the product Create a new Physical MDM Entity using the Workbench Wizard Extend an existing Physical MDM Entity using the Workbench Wizard Extend an existing Physical MDM Service using the Workbench Wizard Create a new Composite Service using a transiant object containing other existing business objects Customize and deploy a Virtual configuration Create a new Virtual Callout Handler Create a new Virtual Composite View Generate new Services based on the Virtual configuration (eSOA) Customize a Hybrid MDM implementation Understand the Adaptive Service Interface (ASI) This course is designed for anyone who wants to get an understanding of how to use and customize the InfoSphere Master Data Management using the InfoSphere MDM Workbench InfoSphere MDM Architecture . OSGi and MDM . Data Additions . Physical Data Extensions . MDM Physical Behavior Extensions . Composite Services . Adaptive Services Interface (ASI) . Virtual Data Model . Virtual Handlers . eSOA Toolkit . Hybrid MDM .

Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency

Duration 1 Days 6 CPD hours This course is intended for Report authors wanting to develop interactive report content, or content disconnected from IBM Cognos servers. In this course, participants increase their IBM Cognos Analytics experience by building interactive reports using Active Report controls, which can be distributed to and consumed by users in a disconnected environment, including mobile devices. Introduction to IBM Cognos Active Reports Examine IBM Cognos Active Reports Convert an existing report into an Active Report Add interactions in Active Reports using Active Report connections Create a basic Active Report Examine interactive behavior of Active Report controls Save a report in the IBM Cognos Analytics portal Save an Active Report to an MHT file Save an Active Report as a report template Use an Active Report as a prompt page Understand Active Report security Use Active Report Connections Examine Active Report connections Filter and select in controls using Active Report connections Examine variables Use a single variable to control multiple controls Use multiple variables to show different data in different controls Use Active Report controls to support mobile device usage Active Report Charts & Decks Add charts to active reports Understand and optimize chart behavior Examine decks and data decks Optimize use of decks Review Master Detail relationships Examine RAVE visualizations

Duration 3 Days 18 CPD hours This course is intended for Salesforce consultants and administrators Overview When you complete this course, you will be able to:Enable Field Service Lightning.Describe the capabilities and components of Field Service Lightning.Know the right questions to ask prior to implementing Field Service Lightning.Understand the steps to successfully implement Field Service Lightning In this hands-on course, you will learn about Field Service Lightning components and even have the opportunity to implement Field Service Lightning for AW Computing, our fictitious company. What is Field Service Lightning? Define Field Service Lightning Identify the challenges of field service management and how FSL can overcome those challenges Describe what connected field service looks like Explain the main components and capabilities of FSL Meet AW Computing Learn about AW Computing Understand the business reason why AW Computing has purchased FSL Plan for Field Service Lightning Learn the essential questions to ask before setting up FSL Consider FSL limitations Set Up Field Service Lightning (Long Module) Set up FSL Components and Managed Package Walk Through the FSL Process by Role View and perform FSL actions as a Service Agent View and perform FSL actions as a Dispatcher View and perform FSL actions as a Field Resource View and run FSL reports as a Supervisor / Manager

Duration 2 Days 12 CPD hours This course is intended for This course is designed for people who want to learn the Python programming language in preparation for using Python to develop software for a wide range of applications, such as data science, machine learning, artificial intelligence, and web development. Overview In this course, you will develop simple command-line programs in Python. You will: Set up Python and develop a simple application. Declare and perform operations on simple data types, including strings, numbers, and dates. Declare and perform operations on data structures, including lists, ranges, tuples, dictionaries, and sets. Write conditional statements and loops. Define and use functions, classes, and modules. Manage files and directories through code. Deal with exceptions. Though Python has been in use for nearly thirty years, it has become one of the most popular languages for software development, particularly within the fields of data science, machine learning, artificial intelligence, and web development?all areas in which Python is widely used. Whether you're relatively new to programming, or have experience in other programming languages, this course will provide you with a comprehensive first exposure to the Python programming language that can provide you with a quick start in Python, or as the foundation for further learning. You will learn elements of the Python 3 language and development strategies by creating a complete program that performs a wide range of operations on a variety of data types, structures, and objects, implements program logic through conditional statements and loops, structures code for reusability through functions, classes, and modules, reads and writes files, and handles error conditions. Lesson 1: Setting Up Python and Developing a Simple Application Topic A: Set Up the Development Environment Topic B: Write Python Statements Topic C: Create a Python Application Topic D: Prevent Errors Lesson 2: Processing Simple Data Types Topic A: Process Strings and Integers Topic B: Process Decimals, Floats, and Mixed Number Types Lesson 3: Processing Data Structures Topic A: Process Ordered Data Structures Topic B: Process Unordered Data Structures Lesson 4: Writing Conditional Statements and Loops in Python Topic A: Write a Conditional Statement Topic B: Write a Loop Lesson 5: Structuring Code for Reuse Topic A: Define and Call a Function Topic B: Define and Instantiate a Class Topic C: Import and Use a Module Lesson 6: Writing Code to Process Files and Directories Topic A: Write to a Text File Topic B: Read from a Text File Topic C: Get the Contents of a Directory Topic D: Manage Files and Directories Lesson 7: Dealing with Exceptions Topic A: Handle Exceptions Topic B: Raise Exceptions

Duration 3 Days 18 CPD hours This course is intended for This course is designed for existing Python programmers who have at least one year of Python experience and who want to expand their programming proficiency in Python 3. Overview In this course, you will expand your Python proficiencies. You will: Select an object-oriented programming approach for Python applications. Create object-oriented Python applications. Create a desktop application. Create data-driven applications. Create and secure web service-connected applications. Program Python for data science. Implement unit testing and exception handling. Package an application for distribution. Python continues to be a popular programming language, perhaps owing to its easy learning curve, small code footprint, and versatility for business, web, and scientific uses. Python is useful for developing custom software tools, applications, web services, and cloud applications. In this course, you'll build upon your basic Python skills, learning more advanced topics such as object-oriented programming patterns, development of graphical user interfaces, data management, creating web service-connected apps, performing data science tasks, unit testing, and creating and installing packages and executable applications. Lesson 1: Selecting an Object-Oriented Programming Approach for Python Applications Topic A: Implement Object-Oriented Design Topic B: Leverage the Benefits of Object-Oriented Programming Lesson 2: Creating Object-Oriented Python Applications Topic A: Create a Class Topic B: Use Built-in Methods Topic C: Implement the Factory Design Pattern Lesson 3: Creating a Desktop Application Topic A: Design a Graphical User Interface (GUI) Topic B: Create Interactive Applications Lesson 4: Creating Data-Driven Applications Topic A: Connect to Data Topic B: Store, Update, and Delete Data in a Database Lesson 5: Creating and Securing a Web Service-Connected App Topic A: Select a Network Application Protocol Topic B: Create a RESTful Web Service Topic C: Create a Web Service Client Topic D: Secure Connected Applications Lesson 6: Programming Python for Data Science Topic A: Clean Data with Python Topic B: Visualize Data with Python Topic C: Perform Linear Regression with Machine Learning Lesson 7: Implementing Unit Testing and Exception Handling Topic A: Handle Exceptions Topic B: Write a Unit Test Topic C: Execute a Unit Test Lesson 8: Packaging an Application for Distribution Topic A: Create and Install a Package Topic B: Generate Alternative Distribution Files

Beyond Sprints and Standups: Creating an Agile Culture Want to reap the benefits of agile? You'll need to look beyond sprints and standups and into your organization's culture-it's the foundation of any successful agile rollout. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Course Objectives Identify the basic components and operations of the Unified CCE solution. Configure and script a basic UCCE CVP deployment. Perform the ICM configuration tasks required to support basic agent functionality. Build and test a basic ICM script utilizing microapps. Configure and script UCCE to support reporting requirements, precision queuing and RONA. Identify how to successfully deploy the CVP VXML component in a Unified CCE solution. Generate basic reports using Cisco Unified IC. The Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) v2.0 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution. Course Outline Module 1: Cisco Unified Contact Center Enterprise v10 Foundations Module 2: UCCE Configuration and Scripting Module 3: Unified CCE Inbound Agent Considerations Module 4: Unified CCE IVR/VRU Functionality Module 5: Additional UCCE Considerations Module 6: VXML Implementation Module 7: Cisco Unified Intelligence Center Reporting

Duration 4 Days 24 CPD hours This course is intended for This advanced course is the third in a series of three classes designed for RPG IV programmers. Programming experience using RPG IV is mandatory when enrolling in this course. You should have attended RPG IV Programming Fundamentals Workshop for IBM i (AS060) and RPG IV Programming Intermediate Workshop for IBM i (AS070). This course is not designed for RPG III programmers who want RPG IV. RPG III programmers should review the agenda carefully before they make a decision to attend this class. Overview Use address pointers and user spaces in RPG IV programs Write database triggers in RPG IV Develop ILE modular objects and package them in service programs Explain the purpose of ILE activation groups Explain the behavior of error handling and percolation in ILE Code an ILE error handling program Call application program interfaces (APIs) from RPG IV program Programmers who can write comprehensive RPG IV programs using the IBM i RPG IV compiler (v7), learn additional skills & techniques. Comprehensive exposure to advanced features of the Integrated Language Environment (ILE) RPG compiler and the IBM i. Programmers who can write comprehensive RPG IV programs using the IBM i RPG IV compiler (v7), learn additional skills & techniques. Comprehensive exposure to advanced features of the Integrated Language Environment (ILE) RPG compiler and the IBM i.