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1379 Courses

How to tackle difficult conversations

By Neupauer Ltd

Do you avoid difficult conversations? "When you avoid them you trade short term discomfort for long-term dysfunction." Is it worth it? Join our session to learn how to tackle difficult conversations

How to tackle difficult conversations
Delivered OnlineFlexible Dates
£55

Communication Skills 1 Day Training in Cork

5.0(1)

By Mangates

Communication Skills 1 Day Training in Cork

Communication Skills 1 Day Training in Cork
Delivered In-Person + more
£595 to £795

Communication Skills 1 Day Training in Bristol

5.0(1)

By Mangates

Communication Skills 1 Day Training in Bristol

Communication Skills 1 Day Training in Bristol
Delivered In-Person + more
£595 to £795

Communication Skills 1 Day Training in Guildford

By Mangates

Communication Skills 1 Day Training in Guildford

Communication Skills 1 Day Training in Guildford
Delivered In-Person + more
£595 to £795

Communication Skills 1 Day Training in Warwick

By Mangates

Communication Skills 1 Day Training in Warwick

Communication Skills 1 Day Training in Warwick
Delivered In-Person + more
£595 to £795

Communication Skills 1 Day Training in Reading

By Mangates

Communication Skills 1 Day Training in Reading

Communication Skills 1 Day Training in Reading
Delivered In-Person + more
£595 to £795

Communication Skills 1 Day Training in Manchester

By Mangates

Communication Skills 1 Day Training in Manchester

Communication Skills 1 Day Training in Manchester
Delivered In-Person + more
£595 to £795

Mastering Critical Conversations: On-Demand

By IIL Europe Ltd

Mastering Critical Conversations: On-Demand We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan

Mastering Critical Conversations: On-Demand
Delivered Online On Demand45 minutes
£350

Mastering Critical Conversations: In-House Training

By IIL Europe Ltd

Mastering Critical Conversations: In-House Training We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan

Mastering Critical Conversations: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£395

Mastering Critical Conversations (On-Demand)

By IIL Europe Ltd

Mastering Critical Conversations (On-Demand) We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What you will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Critical conversation role play Creating an action plan

Mastering Critical Conversations (On-Demand)
Delivered Online On Demand3 hours
£350