7958 Courses

Mastering customer service is essential in today’s competitive business landscape, and this CPDQS Accredited Bundle Course offers an exceptional pathway to deepen your expertise. This carefully designed programme covers a wide spectrum of topics, from fundamental customer service principles to advanced skills like sales psychology, cross-cultural awareness, and corporate risk management. Each course is crafted to sharpen your ability to engage customers effectively, manage relationships, and navigate complex challenges with confidence and professionalism. Ideal for individuals and organisations aiming to refine their customer interaction capabilities, this bundle provides valuable insights into communication strategies, equality and diversity considerations, and essential organisational skills. With focused modules on areas such as financial crime prevention, stakeholder management, and digital product management, learners will gain a rounded understanding that supports both customer satisfaction and business growth. Whether you’re enhancing your career or seeking to improve your team’s performance, this flexible online course package is tailored to meet today’s dynamic customer service demands Key Features of Customer Service Bundle CPD Accredited Customer Service Course Instant PDF certificate Fully online, interactive Customer Servicecourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Customer Service Bundle course to excel! To become successful in your profession, you must have a specific set of Customer Service skills to succeed in today's competitive world. In this in-depth Customer Servicetraining course, you will develop the most in-demand Customer Service skills to kickstart your career, as well as upgrade your existing knowledge & skills. Customer Service Curriculum Course 01: Level 2 Diploma in Customer Service Course 02: Public Relations Course 03: KYC: Customer Service Agent Course 04: Phone-Based Customer Service Course 05: Sales: Psychology of Customers Course 06: CRM - Customer Relationship Management Course 07: Equality, Diversity and Discrimination Course 08: AML & Financial Crime Prevention Course 09: Communication and Organisational Skills Course 10: Cross-Cultural Awareness Training Course 11: Sales Negotiation Skills Course 12: Psychology of Anxiety and Stress Course 13: Digital Product Management Course 14: Stakeholder Management Course 15: Corporate Risk And Crisis Management Course 16: Performance Management Course 17: Time Management in The Workplace Course 18: Team Management Course 19: Business Intelligence Analyst Course 20: Positive Psychology Accreditation This Customer Service bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Customer Service course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Customer Service basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Customer Service Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Getting Started The research technique taken for the cybersecurity course program is designed to guide learners interested in enhancing their key capabilities in cybersecurity. The outcome of the Cyber Security Diploma, an accepted UK qualification, is that aspirants learn the abilities that organizations worldwide need. All programs are intended to provide learning based on ideas and practical insights that current and future businesses need. In addition, we look forward to developing effective team leaders, executives and leaders through creating and distributing industry-required learning. The qualification will identify and assess practical methods to safeguard individuals and data from cyber-attacks and related impacts safely and securely. Key Benefits   This qualification will benefit the learner: Understand fundamental cryptographic principles and modes and the standards, regulations, and laws applicable to business and government organisations concerning encryption. Understand the core principles of digital investigations. Apply the types of tools that support professional digital investigations at a strategic level. Plan for investigations and forensics teams. Understand the physical and human resources required to manage a suspected cyber security incident. Apply Business Continuity Management to significant incident planning and response. Understand the role of senior leaders and strategic leadership. Evaluate the management streams and performance monitoring mechanisms that relate to information security. Understand how data protection legislation impacts considerations of strategy-setting and strategic leadership. Learners can progress to Level 6 University Degree (Top-Up) course or directly into employment in an associated profession.   Key Highlights How do you keep your Business safe from cyber-attacks? To understand more about this, the Qualifi Level 5 Diploma in Cyber Security is the ideal starting point for your career journey. The program offers a semi-technical qualification and a unique course about cyber security as a workplace management discipline. The programme utilises many case studies from business organisations and embeds isomorphic learning into its technical education. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our Qualifi-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The Qualifi Level 5 Level Diploma in Cyber Security can open many career pathways including, but not limited to: Security Consultant, with an estimated average salary of £46,568 per annum IT Security Analyst with an estimated average salary of £45,723 per annum Health Care Assistant with an estimated average salary of £44,033 per annum Ethical Hackers with an estimated average salary of £63,600 per annum Forensic Computer Analyst with an estimated average salary of £66,548 per annum Penetration Tester with an estimated average salary of £65,000 per annum Security Systems Administrator, with an estimated average salary of £ 60,100per annum Cyber Security Architect with an estimated average salary of £75,330 per annum About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included?   Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Time-constrained scenario-based assignments No examinations Entry Requirements   This qualification has been designed to be accessible without artificial barriers restricting access and progression. Entry to the qualification will be through a centre application form or interview, and the candidates will be expected to hold the following: Learners who possess qualifications at Level 4 and Learners who have some technical and risk management work experience in a computing or security business environment and demonstrate ambition with clear career goals; Learners with a Level 5 qualification in another discipline want to develop their careers in cyber security and risk management. In certain circumstances, learners with considerable experience but no formal qualifications may be considered, subject to interview and demonstrating their ability to cope with the programme's demands. In the case of applicants whose first language is not English, then IELTS 5 (or equivalent) is required. International Qualifications will be checked for appropriate matriculation to UK higher education post-graduate programmes. The applicants are required to produce two supporting references, at least one of which should be academic. Progression Learners completing the QUALIFI Level 5 Diploma will progress to: (Pending a successful application to our Partner institution) a Level 6 University Degree (TopUp) course. Directly into employment in an associated profession. Why gain a QUALIFI Qualification?   This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also learn to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle issues and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills.   Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Cryptography Reference No : DCS01 Credit : 30 || TQT : 300 Cryptography, the unit will develop knowledge, enhance skills and qualities. You can understand key cryptographic principles and modes.And provides to give a good knowledge of some commonly used cryptographic primitives and protocols. UNIT2- Digital Investigations and Forensics Reference No : DCS02 Credit : 30 || TQT : 300 Digital Investigations and Forensics in the unit will understand the core principles of digital investigations and how to apply types of tool that support professional digital studies at a strategic level. UNIT3- Communications and Incident Management Reference No : DCS03 Credit : 30 || TQT : 300 The Communications and Incident Management unit helps you to know more about the physical and human resources required to manage a major suspected cybersecurity incident. And this unit will provide how to apply Business Continuity Management to major incident planning and response also. UNIT4- Strategic Leadership Reference No : DCS04 Credit : 30 || TQT : 300 The unit will develop and implement leadership skills, and it will shape the future of your organization. It helps to understand the role of senior leaders and strategic leadership and evaluate the management streams and performance monitoring mechanisms that relate to information security. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

This highly interactive program focuses on building the business focus on value to be achieved from initiatives. The practices in this program apply equally to projects and programs. Participants will gain insight into the capabilities needed to develop the culture, processes, and tools behind validation, what true initiatives' success looks like, which can be closely linked to achieving value. They will learn and experiment with a variety of value definition and management techniques. Working in small groups, they will collaborate with others to brainstorm, share experiences, and apply concepts to the ongoing value confirmation goal. Participants will also discover the importance of designing metrics around value and addressing blind spots that could happen when the focus is on the wrong metrics and how that could lead to the wrong behaviors being practiced. Participants will also gain insights into key skills for leading and working in the future. Hands-on experimentation activities enhance the theoretical learning, grounding it in real life and giving opportunities to practice creativity in capturing value.

OVERVIEW Prerequisites—DIAD training and Advanced Data Modeling and Shaping training or equivalent working experience This course has been designed specifically for experienced model developers and gives a more advanced treatment of DAX formulas than either DIAD or the PL-300 course. We recommend that attendees have prior experience working with Power BI Desktop to create data models. During this course you will review: Writing DAX formulas. Defining calculated tables and columns. Defining measures. Using DAX iterator functions. Modifying filter context. Using DAX time intelligence functions. After completing this training, the attendees should be able to work with Data Analysis Expressions (DAX), perform calculations and define common business calculations for use in reports, address performance and functionality concerns. COURSE BENEFITS: Understand Analytic queries in Power BI Create calculated tables, calculated columns and measures Use DAX functions and operators to build DAX formulas Use DAX iterator functions Create formulas that manipulate the filter context Use DAX time intelligence functions WHO IS THE COURSE FOR? Analysts with experience of Power BI wishing to develop more advanced formulas in DAX Power BI developers who wish to deepen their understanding of the process of calculating formulas so as to make development faster and more reliable LAB OUTLINE Lab 1 Setup Connect to data and understand the objectives of the future labs Lab 2 Write DAX Formulas For Power BI Create a measure Use variables in the measure definition Lab 3 Add Calculated Table And Columns Duplicate a table Create a hierarchy Create a date table Add calculated columns Lab 4 Add Measures To Power BI Desktop Models Add an implicit measure to a report Add an explicit measure Add a compound measure Add a quick measure Lab 5 Use DAX Iterator Functions In A Power BI Desktop Model Complex summarization Higher grain summarization Create ranking measure Lab 6 Modify DAX Filter Context In Power BI Desktop Models Apply Boolean expression filter Remove filters: use ALL Remove filters: use AllSelected Preserve filters: use KeepFilters HASONEVALUE ISINSCOPE Context transition Lab 7 Use DAX Time Intelligence Functions In Power BI Desktop Models TOTALYTD SAMEPERIODLASTYEAR Calculate new occurrences Snapshot calculations

Discover Energy Edge's course on decarbonising maritime propulsion. Enhance your knowledge with our virtual instructor-led training for sustainable maritime solutions.

Corporate Social Responsibility (CSR) has become an essential focus for modern organisations aiming to balance profit with purpose. This CPD Accredited Course offers a thorough introduction to CSR, exploring how businesses interact with their wider communities and the environment. Participants will gain a clear understanding of the social contract between companies and their stakeholders, alongside the importance of sustainable practices that safeguard resources for future generations. The course breaks down the strategies for embedding CSR into business operations, ensuring that ethical considerations are integral to decision-making. Beyond theory, this course guides learners through the process of assessing and reporting CSR performance, equipping them with the knowledge to measure impact accurately and communicate achievements effectively. Whether you are a manager, consultant, or anyone keen to grasp how social responsibility shapes corporate reputation and long-term success, this course delivers concise, practical insights. Designed for those seeking to broaden their understanding of responsible business practices, it’s perfectly suited for online study, offering flexibility without compromising depth. Elevate your professional profile with skills that reflect today’s growing demand for corporate accountability and ethical leadership. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: CSR Module 01: Introduction to Corporate Social Responsibility CSR Module 02: Stakeholders & the Social Contract CSR Module 03: A Sustainable Perspective CSR Module 04: Implementing CSR CSR Module 05: Performance Evaluation and Performance Reporting Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this CSR - Corporate Social Responsibility - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The CSR - Corporate Social Responsibility - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our CSR - Corporate Social Responsibility - CPD Accredited training.

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Enhance your expertise in electrical power failure analysis and investigations with EnergyEdge's insightful course for precision resolutions. Enroll now!

This course provides an introduction to the role of logistics within the supply chain The course explains the roles freight transportation and warehousing play in logistics and supply chain operations. The course takes you through the different modes of freight transport, the evolution of logistics, its effect on the environment, the technologies used and the different types of warehouse operation.

What Will I Learn? Identify undervalued stocks Make money in the stock market Avoid losing money in the stock market Build a defensive stock market portfolio Build long term wealth through investing in the stock market Requirements Simply come with an open mind and some paper to take notes Description Value investing is a very popular stock strategy where investors seek out companies that they believe have the ability to create profits at an acceptable level during a sustained holding period. The Stock Market and Value Investing Course is designed to teach you the fundamentals of analysis, projection, valuation, and implementation. At first you will learn to analyze companies' historical performance by calculating vital metrics like return on invested capital. Second, you will discover how to project future corporate performance using frameworks like Porter Five Forces analysis. Third, you will master how to value a stock. And finally, you will learn how to implement a value strategy by steering clear of short-term reporting, biases, and other hurdles. YOU WILL LEARN: 1. How to identify undervalued companies 2. How to conservatively invest for superior long term results 3. How to avoid losses in the stock market 4. How to think about the stock market 5. How to guarantee that you become a millionaire in the stock market over time Investing in the stock market with the value investing approach is simple and can be implemented by anyone regardless of education or wealth. It's so simple that many investors avoid it because they don't believe that it could possibly work as well as advertised, even though billionaires like Warren Buffet have been singing its praises for decades! With a little discipline and patience, anyone who takes this course can become rich during the course of their working life through the application of stock market fundamentals and value investing. These principles work. If you want to learn the simplest way to become wealthy in the stock market and avoid losing money in the process, this course is for you! Who is the target audience? Anyone who wants to build enough wealth to achieve financial independence Introduction The Power of Value Investing FREE 00:08:00 Assessment - Introduction 00:05:00 The Principles of Margin of Safety and Competitive Advantage The Super Important Margin of Safety Principle FREE 00:11:00 Invest in Companies With a Strong MOAT 00:14:00 The Many Benefits of Long Term Buy and Hold Investing 00:10:00 Assessment - The Principles of Margin of Safety and Competitive Advantage 00:05:00 What to Look For In a Strong Business Invest in Companies That Are Easy to Understand 00:11:00 Invest in Companies With Strong Management 00:08:00 Understanding Whether or Not a Company Should Pay a Dividend 00:10:00 Assessment - What to Look For In a Strong Business 00:05:00 Conservative Valuation Technique Finding Value in a Business 00:11:00 Be an Investor Not a Speculator 00:10:00 Invest Don't Trade 00:10:00 Invest in Businesses That You Understand 00:12:00 Assessment - Conservative Valuation Technique 00:05:00 Safety of Principle and An Adequate Return Invest for Safety and an Adequate Return 00:07:00 It Doesn't Take As Much Savings as You Think To Become Rich 00:11:00 Value Investors Are Defensive 00:07:00 The Many Psychological Benefits of Value Investing 00:10:00 The Pitfalls of Comparing Your Performance to Others 00:09:00 Assessment - Safety of Principle and An Adequate Return 00:05:00 Conclusion Don't Try to Time the Market, Take Advantage of It 00:10:00 Assessment - Conclusion 00:05:00