7958 Courses

Mastering customer service is essential in today’s competitive business landscape, and this CPDQS Accredited Bundle Course offers an exceptional pathway to deepen your expertise. This carefully designed programme covers a wide spectrum of topics, from fundamental customer service principles to advanced skills like sales psychology, cross-cultural awareness, and corporate risk management. Each course is crafted to sharpen your ability to engage customers effectively, manage relationships, and navigate complex challenges with confidence and professionalism. Ideal for individuals and organisations aiming to refine their customer interaction capabilities, this bundle provides valuable insights into communication strategies, equality and diversity considerations, and essential organisational skills. With focused modules on areas such as financial crime prevention, stakeholder management, and digital product management, learners will gain a rounded understanding that supports both customer satisfaction and business growth. Whether you’re enhancing your career or seeking to improve your team’s performance, this flexible online course package is tailored to meet today’s dynamic customer service demands Key Features of Customer Service Bundle CPD Accredited Customer Service Course Instant PDF certificate Fully online, interactive Customer Servicecourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Customer Service Bundle course to excel! To become successful in your profession, you must have a specific set of Customer Service skills to succeed in today's competitive world. In this in-depth Customer Servicetraining course, you will develop the most in-demand Customer Service skills to kickstart your career, as well as upgrade your existing knowledge & skills. Customer Service Curriculum Course 01: Level 2 Diploma in Customer Service Course 02: Public Relations Course 03: KYC: Customer Service Agent Course 04: Phone-Based Customer Service Course 05: Sales: Psychology of Customers Course 06: CRM - Customer Relationship Management Course 07: Equality, Diversity and Discrimination Course 08: AML & Financial Crime Prevention Course 09: Communication and Organisational Skills Course 10: Cross-Cultural Awareness Training Course 11: Sales Negotiation Skills Course 12: Psychology of Anxiety and Stress Course 13: Digital Product Management Course 14: Stakeholder Management Course 15: Corporate Risk And Crisis Management Course 16: Performance Management Course 17: Time Management in The Workplace Course 18: Team Management Course 19: Business Intelligence Analyst Course 20: Positive Psychology Accreditation This Customer Service bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Customer Service course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Customer Service basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Customer Service Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Business Fundamentals: Project Management course might help you get there! Expand your expertise with high-quality training - study the Business Fundamentals: Project Management course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Business Fundamentals: Project Management online training course. The Business Fundamentals: Project Management course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Business Fundamentals: Project Management course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Business Fundamentals: Project Management training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the course: Module 01: Introduction & Overview Introduction & Overview Tools You Need Module 02: Teams & Leadership Teams & Leadership Teams Conflict Module 03: Project Communication Project Communication Didactic Communications Basic Meeting Rules Module 04: Stakeholder Management Stakeholder Management Module 05: The Basics of Project Management The Basics of Project Management Project Needs Module 06: Scope and Requirements Scope and Requirements Work Breakdown Structures Displayed Thinking Module 07: Developmental Methodologies Developmental Methodologies Methodology Types Selecting a Methodology Module 08: Effective Budgets & Schedules Effective Budgets & Schedules Resource Estimating Estimating Techniques Module 09: Project Performance Project Performance The Keys to Success Project Performance Key Values Module 10: Change Management Change Management Assessment Process Once you have completed all the modules in the course, you can assess your skills and knowledge with an optional assignment. Certificate of Completion The learners have to complete the assessment of this course to achieve the CPDQS accredited certificate. Digital Certificate: £10 Hard Copy Certificate: £29 (Inside UK) Hard Copy Certificate: £39 (for international students) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Business Fundamentals: Project Management course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career.

This highly interactive program focuses on building the business focus on value to be achieved from initiatives. The practices in this program apply equally to projects and programs. Participants will gain insight into the capabilities needed to develop the culture, processes, and tools behind validation, what true initiatives' success looks like, which can be closely linked to achieving value. They will learn and experiment with a variety of value definition and management techniques. Working in small groups, they will collaborate with others to brainstorm, share experiences, and apply concepts to the ongoing value confirmation goal. Participants will also discover the importance of designing metrics around value and addressing blind spots that could happen when the focus is on the wrong metrics and how that could lead to the wrong behaviors being practiced. Participants will also gain insights into key skills for leading and working in the future. Hands-on experimentation activities enhance the theoretical learning, grounding it in real life and giving opportunities to practice creativity in capturing value.

Discover Energy Edge's course on decarbonising maritime propulsion. Enhance your knowledge with our virtual instructor-led training for sustainable maritime solutions.

OVERVIEW Prerequisites—DIAD training and Advanced Data Modeling and Shaping training or equivalent working experience This course has been designed specifically for experienced model developers and gives a more advanced treatment of DAX formulas than either DIAD or the PL-300 course. We recommend that attendees have prior experience working with Power BI Desktop to create data models. During this course you will review: Writing DAX formulas. Defining calculated tables and columns. Defining measures. Using DAX iterator functions. Modifying filter context. Using DAX time intelligence functions. After completing this training, the attendees should be able to work with Data Analysis Expressions (DAX), perform calculations and define common business calculations for use in reports, address performance and functionality concerns. COURSE BENEFITS: Understand Analytic queries in Power BI Create calculated tables, calculated columns and measures Use DAX functions and operators to build DAX formulas Use DAX iterator functions Create formulas that manipulate the filter context Use DAX time intelligence functions WHO IS THE COURSE FOR? Analysts with experience of Power BI wishing to develop more advanced formulas in DAX Power BI developers who wish to deepen their understanding of the process of calculating formulas so as to make development faster and more reliable LAB OUTLINE Lab 1 Setup Connect to data and understand the objectives of the future labs Lab 2 Write DAX Formulas For Power BI Create a measure Use variables in the measure definition Lab 3 Add Calculated Table And Columns Duplicate a table Create a hierarchy Create a date table Add calculated columns Lab 4 Add Measures To Power BI Desktop Models Add an implicit measure to a report Add an explicit measure Add a compound measure Add a quick measure Lab 5 Use DAX Iterator Functions In A Power BI Desktop Model Complex summarization Higher grain summarization Create ranking measure Lab 6 Modify DAX Filter Context In Power BI Desktop Models Apply Boolean expression filter Remove filters: use ALL Remove filters: use AllSelected Preserve filters: use KeepFilters HASONEVALUE ISINSCOPE Context transition Lab 7 Use DAX Time Intelligence Functions In Power BI Desktop Models TOTALYTD SAMEPERIODLASTYEAR Calculate new occurrences Snapshot calculations

Enhance your expertise in electrical power failure analysis and investigations with EnergyEdge's insightful course for precision resolutions. Enroll now!

Corporate Social Responsibility (CSR) has become an essential focus for modern organisations aiming to balance profit with purpose. This CPD Accredited Course offers a thorough introduction to CSR, exploring how businesses interact with their wider communities and the environment. Participants will gain a clear understanding of the social contract between companies and their stakeholders, alongside the importance of sustainable practices that safeguard resources for future generations. The course breaks down the strategies for embedding CSR into business operations, ensuring that ethical considerations are integral to decision-making. Beyond theory, this course guides learners through the process of assessing and reporting CSR performance, equipping them with the knowledge to measure impact accurately and communicate achievements effectively. Whether you are a manager, consultant, or anyone keen to grasp how social responsibility shapes corporate reputation and long-term success, this course delivers concise, practical insights. Designed for those seeking to broaden their understanding of responsible business practices, it’s perfectly suited for online study, offering flexibility without compromising depth. Elevate your professional profile with skills that reflect today’s growing demand for corporate accountability and ethical leadership. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: CSR Module 01: Introduction to Corporate Social Responsibility CSR Module 02: Stakeholders & the Social Contract CSR Module 03: A Sustainable Perspective CSR Module 04: Implementing CSR CSR Module 05: Performance Evaluation and Performance Reporting Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this CSR - Corporate Social Responsibility - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The CSR - Corporate Social Responsibility - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our CSR - Corporate Social Responsibility - CPD Accredited training.

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

This course provides an introduction to the role of logistics within the supply chain The course explains the roles freight transportation and warehousing play in logistics and supply chain operations. The course takes you through the different modes of freight transport, the evolution of logistics, its effect on the environment, the technologies used and the different types of warehouse operation.

What Will I Learn? Identify undervalued stocks Make money in the stock market Avoid losing money in the stock market Build a defensive stock market portfolio Build long term wealth through investing in the stock market Requirements Simply come with an open mind and some paper to take notes Description Value investing is a very popular stock strategy where investors seek out companies that they believe have the ability to create profits at an acceptable level during a sustained holding period. The Stock Market and Value Investing Course is designed to teach you the fundamentals of analysis, projection, valuation, and implementation. At first you will learn to analyze companies' historical performance by calculating vital metrics like return on invested capital. Second, you will discover how to project future corporate performance using frameworks like Porter Five Forces analysis. Third, you will master how to value a stock. And finally, you will learn how to implement a value strategy by steering clear of short-term reporting, biases, and other hurdles. YOU WILL LEARN: 1. How to identify undervalued companies 2. How to conservatively invest for superior long term results 3. How to avoid losses in the stock market 4. How to think about the stock market 5. How to guarantee that you become a millionaire in the stock market over time Investing in the stock market with the value investing approach is simple and can be implemented by anyone regardless of education or wealth. It's so simple that many investors avoid it because they don't believe that it could possibly work as well as advertised, even though billionaires like Warren Buffet have been singing its praises for decades! With a little discipline and patience, anyone who takes this course can become rich during the course of their working life through the application of stock market fundamentals and value investing. These principles work. If you want to learn the simplest way to become wealthy in the stock market and avoid losing money in the process, this course is for you! Who is the target audience? Anyone who wants to build enough wealth to achieve financial independence Introduction The Power of Value Investing FREE 00:08:00 Assessment - Introduction 00:05:00 The Principles of Margin of Safety and Competitive Advantage The Super Important Margin of Safety Principle FREE 00:11:00 Invest in Companies With a Strong MOAT 00:14:00 The Many Benefits of Long Term Buy and Hold Investing 00:10:00 Assessment - The Principles of Margin of Safety and Competitive Advantage 00:05:00 What to Look For In a Strong Business Invest in Companies That Are Easy to Understand 00:11:00 Invest in Companies With Strong Management 00:08:00 Understanding Whether or Not a Company Should Pay a Dividend 00:10:00 Assessment - What to Look For In a Strong Business 00:05:00 Conservative Valuation Technique Finding Value in a Business 00:11:00 Be an Investor Not a Speculator 00:10:00 Invest Don't Trade 00:10:00 Invest in Businesses That You Understand 00:12:00 Assessment - Conservative Valuation Technique 00:05:00 Safety of Principle and An Adequate Return Invest for Safety and an Adequate Return 00:07:00 It Doesn't Take As Much Savings as You Think To Become Rich 00:11:00 Value Investors Are Defensive 00:07:00 The Many Psychological Benefits of Value Investing 00:10:00 The Pitfalls of Comparing Your Performance to Others 00:09:00 Assessment - Safety of Principle and An Adequate Return 00:05:00 Conclusion Don't Try to Time the Market, Take Advantage of It 00:10:00 Assessment - Conclusion 00:05:00