33 Courses

All conflicts have one bottom-line trigger-differences in values of what's important. Beliefs define values by an idea, principle, or opinion that we judge to be true. Understand how to resolve conflict around issues and situations, not people. Discover the three-stage process to resolve team conflict. Learning Objectives Identify the underlying cause of all interpersonal conflict, Apply options for handling conflict, Implement a three-stage process for resolving conflict Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Use the three steps and tips for creative problem-solving to define the problem-often the most challenging stage in the process. Use techniques such as brainstorming, COPPER, the 5 Whys, Cause and Effect Fishbone, and SWOT Analysis. If you have a more complex problem, use the four step formal process to assist you. Learning Objectives Describe the biggest challenge in problem solving, Apply steps for Creative Problem-Solving brainstorming in a team, Implement a four-stage process for creative problem-solving Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

The most important communication behavior is being able to communicate in an open, safe, and supportive culture. High performance teams use a wide variety of effective communication skills, the bottom line is to be understood. We will show you how to practice the three R's - be reliable, responsible, and reasonable. Understand how to maintain optimal levels of communication awareness. Learning Objectives Explain common team communication challenges. Implement 20 communication traits of effective team members Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Description: New supervisor are presented with a host of new challenges and expectations. Learning how to supervise your new employees on trial and errors basics can lead to discouragement and frustration. This Professional Supervisor Skills Training will help you to overcome many of the problems a new supervisor may face, and to set the groundwork for a successful change in your working life. So, by joining this course start your career off right by learning the groundwork that you will need to adjust in your new role. Learning Outcomes: Clarify the scope and nature of a supervisory position. Learn some ways to deal with the challenges of the role. Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization. Learn key techniques to help you plan and prioritize effectively. Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision. Develop strategies for motivating your team, giving feedback, and resolving conflict. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Professional Supervisor Skills Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Professional Supervisor Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Course Overview 00:15:00 Adjusting to Your Role 00:15:00 Action-Centered Leadership 00:15:00 Setting Goals 00:15:00 Defining Leadership 00:15:00 The Situational Leadership Model 00:15:00 What's Your Type? How About Mine? 00:30:00 Team Building Tips 00:15:00 Developing a High-Performing Team 00:15:00 Communication Skills 00:30:00 Motivating Employees 00:15:00 Orientation and Onboarding 00:15:00 Training Tips and Tricks 00:15:00 Providing Feedback 00:00:00 Doing Delegation Right 00:15:00 Dealing with Conflict 00:15:00 Managing Disciplinary Issues 00:15:00 Mock Exam Mock Exam- Professional Supervisor Skills Training 00:20:00 Final Exam Final Exam- Professional Supervisor Skills Training 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Unlock a world of opportunities with our course, 'Managing Quality and Service Delivery'. Dive into the intricacies of understanding stakeholders and the essence of delivering top-notch services. Our curriculum guides learners through the fundamental theories of quality, highlighting the significance of continuous enhancement. By the course's end, you'll be adept at team building and comprehending the myriad responsibilities that ensure optimal quality and service. Learning Outcomes Comprehend the importance of stakeholder understanding and its impact on quality. Identify the key components of service delivery and their correlation with quality. Grasp the principles of continuous improvement and its essential role in service quality. Recognise various quality theories and their application in real-world scenarios. Develop strategies for effective team building and understanding team responsibilities. Why buy this Managing Quality and Service Delivery course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Managing Quality and Service Delivery there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Managing Quality and Service Delivery course for? Managers aiming to enhance their quality management skills. Individuals looking to delve into the realm of service delivery. Teams keen on adopting continuous improvement techniques. Those curious about theories shaping the world of quality. Aspiring leaders striving to grasp stakeholder dynamics. Prerequisites This Managing Quality and Service Delivery does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Managing Quality and Service Delivery was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Quality Manager: £40,000 - £60,000 Service Delivery Manager: £45,000 - £70,000 Continuous Improvement Specialist: £35,000 - £55,000 Stakeholder Relations Officer: £30,000 - £50,000 Team Building Consultant: £50,000 - £75,000 Quality Assurance Analyst: £25,000 - £45,000 Course Curriculum Module 01: Understanding stakeholder Understanding stakeholder 00:14:00 Module 02: Service delivery & Quality Service delivery & Quality 00:14:00 Module 03: Concept of continuous improvement Concept of continuous improvement 00:15:00 Module 04: Need for Continuous Improvement Need for Continuous Improvement 00:15:00 Module 05: Managing Quality Managing Quality 00:15:00 Module 06: Theories of Quality Theories of Quality 00:15:00 Module 07: Team Building & Responsibilities Team Building & Responsibilities 00:15:00

In every organization, new challenges and responsibilities mount up to be tackled day by day. The supervisors overlooking these tasks need to be trained to be fit to face these challenges. This Supervisor Training Diploma course can help you overcome many of the obstacles a new supervisor may face, and to set the platform for an ambitious change in your professional life. With this course, you are expected to become more proficient with delegating, managing time, setting goals, providing feedback, resolving conflict, and administering discipline. A good supervisor creates opportunities for team members, which in turn generates enthusiasm and success among both individuals and the whole team. The Supervisor Training Diploma focuses particularly on improving your career as a supervisor. Learning Outcomes: Adjust to the supervisor's role with confidence. Develop your skills in listening, asking questions, resolving conflict and giving feedback to employees. Identify key attitudes that you can develop to enhance your supervisory skills. Use time management and planning techniques to maximize your success. Develop a technique for giving instructions that are clear and understood. Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent. Clarify the scope and nature of a supervisory position. Learn some ways to deal with the challenges of the role. Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization. Learn key techniques to help you plan and prioritize effectively. Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision. Develop strategies for motivating your team, giving feedback, and resolving conflict. Routes to give a priority, strategy, and learn how to manage their time Get knowledge of recognizing their basic leadership methods Know how to improvise some adaptability so as to implement other leadership features Means to encounter the requirements of employees as well as your colleagues by dint of communication and coaching. Paths to transform conflict an effective mean for creative, well-cycled solutions to the problems you are dealing with. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Supervisor Training Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Supervisor Training Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 1 Making the Transition 00:15:00 Key Behaviors and Attitudes 00:15:00 Setting Goals as Supervisor 00:15:00 Planning for Success 01:00:00 Communication Skills 00:30:00 Active Listening Techniques 00:15:00 Giving Feedback 00:30:00 Giving Instructions 00:15:00 Orders, Requests, and Suggestions 00:15:00 Managing Conflict 00:15:00 Managing Challenging Situations 00:30:00 Module: 2 Adjusting to Your Role 00:15:00 Action-Centered Leadership 00:15:00 Setting Goals 00:15:00 Defining Leadership 00:15:00 The Situational Leadership Model 00:15:00 What's Your Type? How About Mine? 00:30:00 Team Building Tips 00:15:00 Developing a High-Performing Team 00:15:00 Communication Skills 00:30:00 Motivating Employees 00:15:00 Orientation and Onboarding 00:15:00 Training Tips and Tricks 00:15:00 Providing Feedback 00:00:00 Doing Delegation Right 00:15:00 Dealing with Conflict 00:15:00 Managing Disciplinary Issues 00:15:00 Module: 3 What's Your Type? How About Mine? 00:45:00 Understanding Leadership 00:45:00 Manage Your Time and Your Energy 00:45:00 Employee Development Models 00:30:00 Dealing with Conflict and Difficult Issues 00:15:00 What Successful Leaders Do 00:15:00 Module: 4 Workplace Health and Safety Experience 00:15:00 Worker Rights 00:17:00 Supervisor and Worker Health and Safety Responsibilities 00:15:00 Health and Safety Committees (HSC) 00:15:00 Hazard Identification, Assessment, and Control 00:30:00 Employee Competency 00:15:00 Accident Reporting and Investigating 00:15:00 Communicating Health and Safety Information 00:15:00 Mock Exam Mock Exam- Supervisor Training Diploma 00:30:00 Final Exam Final Exam- Supervisor Training Diploma 00:30:00

Embarking on the "New Manager Course" is imperative in the contemporary world, where effective leadership is the linchpin of organizational success. This course equips aspiring managers with vital skills such as communication, performance management, and adaptive leadership styles. In a job market with a 15% surge in demand for skilled new manager, acquiring these competencies is not just beneficial but essential. The average annual salary for new manager in the UK, hovering around £45,000, makes this Management for New Manager course a gateway to lucrative opportunities. With modules focusing on self-care, problem-solving, and embracing change, the New Manager Course addresses contemporary challenges. Graduates emerge well-prepared to navigate uncertainties and contribute significantly to the evolving landscape of modern management. Don't miss the chance to elevate your career and step into the world of new manager, where competence is key. Key Features This Management for New Manager Course Includes: This Management for New Manager Course is CPD Certified. Free Certificate Developed by Specialist Lifetime Access Course Curriculum Management for New Manager Module 01: Effective Management: An Overview Module 02: Building Effective Communication and Relationships Module 03: Performance Management and Goal Setting Module 04: Effective Delegation and Time Management Module 05: Leadership Adaptability and Styles Module 06: Conflict Resolution and Team Building Module 07: Managerial Self-Care and Personal Development Module 08: Embracing Change and Uncertainty Module 09: Problem-Solving Strategies Module 10: The Art of Coaching Module 11: Toolkit for New Managers Learning Outcomes: After completing this Management for New Manager Course, you will be able to: Enhance understanding of effective management principles for new manager. Develop robust communication and relationship-building skills crucial for management roles. Master goal setting, performance management, delegation, and time management techniques. Explore various leadership styles and cultivate adaptability in leadership approaches. Acquire strategies for team building, conflict resolution, and fostering collaboration. Implement personal development practices and self-care routines to sustain effectiveness. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Management for New Manager course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Management for New Manager. Moreover, this course is ideal for: Aspiring or newly appointed managers seeking foundational management skills. Professionals transitioning into managerial roles for the first time. Individuals aiming to excel in leadership positions within their organisations. Graduates or mid-career professionals stepping into managerial responsibilities. Team members identified for managerial advancement and skill development. Requirements There are no requirements needed to enrol into this Management for New Manager course. We welcome individuals from all backgrounds and levels of experience to enrol into this Management for New Manager course. Career path After finishing this Management for New Manager course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Management for New Manager are: Project Coordinator - £25K to 35K/year. Sales Manager - £30K to 50K/year. Operations Supervisor - £26K to 40K/year. HR Advisor - £24K to 38K/year. Retail Store Manager - £22K to 40K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock your leadership potential with our CPD certified online course. Gain practical skills in goal-setting, communication, project management, and more. Enroll now to become an exceptional leader and advance your career!

Overview With the ever-increasing demand for Principles of Team Leading Level 2 in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Principles of Team Leading Level 2 may be. Learning about Principles of Team Leading Level 2 or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Principles of Team Leading Level 2 . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Principles of Team Leading Level 2 is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Principles of Team Leading Level 2 course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Principles of Team Leading Level 2 course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Principles of Team Leading Level 2 course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Principles of Team Leading Level 2 , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Principles of Team Leading Level 2 , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Principles of Team Leading Level 2 , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Principles of Team Leading Level 2 course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1 Introduction to Leadership Introduction to Leadership 00:00 Module 2 Inspiration and Leadership Inspiration and Leadership 00:00 Module 3 Setting Goals and Time Management Setting Goals and Time Management 00:00 Module 4 Body Language and Effective Communication Body Language and Effective Communication 00:00 Module 5 Self Esteem and Assertiveness Skills Self Esteem and Assertiveness Skills 00:00 Module 6 Business Management Corporate Behaviour Business Management Corporate Behaviour 00:00 Module 7 Meeting Management Meeting Management 00:00 Module 8 Project Management Project Management 00:00 Module 9 Risk Management Risk Management 00:00 Module 10 Team Work Team Building Course Team Work Team Building Course 00:00 Module 11 Performance Management Performance Management 00:00 Module 12 Critical Thinking Implications for Leadership Critical Thinking Implications for Leadership 00:00

Overview   People often complain about not getting a promotion they deserve even after giving their 110% at work, or not getting a job of their dreams after trying time and again. While there might be a handful of factors at play here, the most common missing piece of this classic puzzle is leadership skill. Business owners/employers/recruiters exclusively look for leadership skills & managerial capabilities while recruiting someone in a senior role (and promising junior roles as well) to match their future expectations, as any investor would do before making an investment. And you should also invest too - by spending time with this self-paced course on leadership & management.    No matter how skilled you are in your line of work, you need to establish yourself as a leader/manager to rise to the top. As with any soft skill, leadership and management is not something you grow overnight, or by working relentlessly round the clock. Also, this interrelated set of studies relies on several other relevant topics to cover everything that's needed. So, a proper guidance of what, how & where to learn leadership and management is a must to make the journey smooth and sound. This online training from Compete High aims to facilitate everything mentioned above while being your online mentor in preparing for a leadership role in your professional life. The core skills covered throughout the course are the following:   Critical thinking Time management Effective communication Assertiveness Meeting management Project management Risk management Performance management Goal-setting Team work & collaboration   While discussing the topics related to the above skills, this course goes in depth with as much detail as possible. The detailed guidelines from our expert instructor team has been designed in such a way that they fit for every individual across any industry/sector. On top of that, you'll also have the option to get certificates in different formats to showcase your accomplishments and utilise it on your job applications /promotions.   So, hurry up, enrol this course, and get started on this amazing journey where we help you achieve your career goals by being the influential leader/manager everyone looks up to.   Who is this course for?   Putting entry restrictions on a course like this one seems redundant as everyone needs to develop these skills if they want aim high in their careers. Having said that, people matching any of the below criteria will benefit the most from this training:   Anyone looking for the basics of leadership and/or management, Young jobseekers in management trainee roles/future leadership programmes, People looking for a promotion in their existing job/sector or trying to bridge their gap in soft skills at work, Anyone with an interest to manage a team/run a business/lead a project, Anyone looking for a certificate of completion on doing an online training on leadership & management, Students from all walks of academia, Anyone with a general interest/curiosity Career Path   It's evident that almost all of us will need this training at any point of our lives - no matter what our professional status may be. Moreover, this leadership training also paves the way for the following leadership roles (including, but not limited to):   Team Leader Manager/Assistant Manager/Associate Manager Project Manager   As for the remuneration, you'll get handsome figures varying upon the job role and the niche. So, joining this course is guaranteed to smoothen your career path - the rest will depend on you based on how far you wish to go! Course Curriculum Module 1 - Introduction to Leadership Introduction to Leadership 00:00 Module 2 - Inspiration and Leadership Inspiration and Leadership 00:00 Module 3 - Setting Goals and Time Management Setting Goals and Time Management 00:00 Module 4 - Body Language and Effective Communication Body Language and Effective Communication 00:00 Module 5 - Self Esteem and Assertiveness Skills Self Esteem and Assertiveness Skills 00:00 Module 6 - Business Management_ Corporate Behaviour Business Management_ Corporate Behaviour 00:00 Module 7 - Meeting Management Meeting Management 00:00 Module 8 - Project Management Project Management 00:00 Module 9 - Risk Management Risk Management 00:00 Module 10 - Team Work _ Team Building Course Team Work _ Team Building Course 00:00 Module 11 - Performance Management Performance Management 00:00 Module 12 - Critical Thinking_ Implications for Leadership Critical Thinking_ Implications for Leadership 00:00 Final Assessment Final Assessment