7793 Courses

Overview Skilled Service Helpdesk & Technical Support Course are in high demand in the tech industry, and their supply is limited. Are you prepared to enter this exciting industry and start a rewarding, fast-paced career?We'll provide you the skills and information you need to succeed in all facets of service helpdesk administration and to boldly traverse the demanding world of technical support.This is a starting point for your career, not just a course. Consider resolving issues, overcoming expectation, and advancing your profession with companies that actively promote your abilities. Consider yourself as the tech-savvy hero who saves the day for your clients by overcoming obstacles.Realise your potential. Start your journey towards a fulfilling career in technical support and service helpdesk. Open up a world of options by joining now! How will I get my certificate? Upon successful completion of the Skilled Service Helpdesk & Technical Support Course, obtaining your certificate is a straightforward process. Here's how it works: Course Completion: Once you've successfully finished the course, you'll be eligible to receive your certificate. Order Your Certificate: You can conveniently order your certificate directly through our platform. Who is This course for? There is no experience or previous qualifications required for enrolment on this Service Helpdesk & Technical Support Course. It is available to all students, of all academic backgrounds. Requirements Our Service Helpdesk & Technical Support Course is designed for maximum flexibility and accessibility: It is optimised for use on PCs, Macs, laptops, tablets, and smartphones. Study easily on your tablet or smartphone, accessible with any Wi-Fi connection. No time limit for completion; study at your own pace and on your own schedule. Basic English proficiency is required to ensure effective learning. Career Path Having this qualification will enhance your CV and open you up to multiple sectors, such as : Tech Support Specialist: £20k - £40k per year Helpdesk Analyst: £25k - £45k per year Service Desk Manager: £30k - £55k per year Desktop Support Tech: £22k - £38k per year Customer Support Rep: £18k - £30k per year Note: Salaries vary based on experience, location, and industry. Course Curriculum 16 sections • 16 lectures • 09:13:00 total length •Managing Interoffice Calls and Voicemail: 00:11:00 •Aspects of Phone Etiquette: 00:32:00 •Business Telephone Skills: 00:20:00 •Building Rapport Over the Phone: 00:25:00 •Inbound and Outbound Calls: 00:17:00 •Active Listening and Managing Tough Callers: 00:29:00 •Mail Services and Shipping: 00:26:00 •Intra Organisation Dealings: 00:36:00 •Problem Solving over the Phone: 01:05:00 •Record Keeping and Filing Systems: 00:29:00 •Business Writing Skills: 00:42:00 •Organisational Skills: 01:17:00 •Communication Skills: 00:26:00 •Customer Relationship Management: 00:43:00 •Effective Planning and Scheduling: 00:47:00 •InvoicingPetty Cash: 00:28:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that in the UK, over 8 million people visit a doctor each year about a skin condition? With so many of us concerned about our skin's health and appearance, a strong understanding of dermatology and skincare is more valuable than ever. Are you ready to take your knowledge of skin to the next level and help others achieve their skincare goals? This Dermatology & Skincare Treatments Diploma course will equip you with the knowledge to excel in this growing field. This bundle combines eleven in-depth courses, covering everything from the fundamentals of skincare and dermatology to advanced techniques like waxing, nail artistry, and makeup application. You'll also gain insights into specialist areas like acne treatment, spa therapies, and diet for beauty and weight loss. By the end of this bundle, you'll have the knowledge and practical skills to succeed in the competitive world of beauty and skincare. Courses Are Included in this Package: Course 01: Diploma in Skin Care Treatments at QLS Level 5 Course 02: Diploma in Dermatology at QLS Level 5 Course 03: Advanced Diploma in Beauty Therapy at QLS Level 7 Course 04: Beauty Care and Acne Treatment Course Course 05: Waxing and Hair Removal Course 06: Gel Manicure and Nail Artist Course 07: Makeup Artistry Course Course 08: Diploma of Hairdressing (Online) Course 09: Diet for Health, Beauty & Weight Loss Course 10: Luxury Spa Facial Therapy Course Course 11: Foot Health Practitioner Enrol today and take the first step towards a rewarding career in the ever-growing skincare industry. Learning Outcomes of Dermatology & Skincare Treatments Analyse skin conditions and their underlying causes for effective treatment. Develop advanced skincare and beauty therapy techniques for optimal results. Apply dermatological principles in the diagnosis and treatment of skin conditions. Implement safe and effective waxing and hair removal methods. Master makeup artistry and nail care services for professional applications. Integrate diet and nutrition principles for overall health and beauty. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Dermatology & Skincare Get a free student ID card with Dermatology & Skincare Training program (£10 postal charge will be applicable for international delivery) The Dermatology & Skincare is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Dermatology & Skincare course materials The Dermatology & Skincare comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Diploma in Skin Care Treatments at QLS Level 5 Module 01: Skin Anatomy Module 02: Skin Nutrients Module 03: Skin Care For Different Skin Types Module 04: Skin Care For Different Ethnicities Module 05: Reducing Ageing Effects Module 06: Hair Removal Examined Module 07: Diagnosis Of Skin Disease Module 08: Eczema Module 09: Keratinising And Papulosquamous Disorders Module 10: Skin Infections Module 11: Remedies For Acne Prone Skin Module 12: Seasonal Skin Care Module 13: Effect Of The Sun And Its' Remedies Course 02: Diploma in Dermatology at QLS Level 5 Module 01: Basics Of Dermatology Module 02: Skin Anatomy Module 03: Skin Nutrients Module 04: Diagnosis Of Skin Disease Module 05: Skin Infections Module 06: Atopic Eczema Module 07: Care Of Different Skin Types Module 08: Different Ethnicities Skin Care Module 09: Reducing Ageing Effects Module 10: Acne And Its Remedies Module 11: Seasonal Skin Care Module 12: Effect Of The Sunburn And Its' Remedies Course 03: Advanced Diploma in Beauty Therapy at QLS Level 7 Make Up Make Up - Course 1 - Beauty Brushes Make Up - Course 2 - Your Makeup Kit Make Up - Course 3 - Etiquette On Set Make Up - Course 4 - How to Use Color Correctors Make Up - Course 5 - Film & Television Makeup Artistry Make Up - Course 6 - Tattoo Covering Make Up - Course 7 - Tips On Natural Beauty Makeup Skin Care Skin Care - Course 1 - Skin Care and Tanning Skin Care - Course 2 - Facials Skin Care - Course 3 - Hair Removal Options Skin Care - Course 4 - Dermaplaning Skin Care - Course 5 - Esthetician Tools Skin Care - Course 5 - Know your Toxic ingredients Skin Care - Course 6 - LED Light Therapy Things To Know As A Beauty Professional Course 1- Aromatherapy and Essential Oils Course 2- Detox Your Deodorant Course 3 - Dry Brushing Course 4 - Face Masks Course 5 - Find Your Perfect Color Course 6 - Go Earthing =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11= £143) CPD Hard Copy Certificate: £29.99 CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Beauty Therapists Salon Owners Skincare Enthusiasts Professionals Requirements You will not need any prior background or expertise to enrol in this Dermatology & Skincare Treatments bundle. Career path After completing this Dermatology & Skincare Treatmentscourse, you are to start your career or begin the next phase of your career. Dermatologist Esthetician Salon manager Makeup artist Spa therapist Consultant Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Skin Care Treatments at QLS Level 5 Hard copy certificate - £119 Please note that International students have to pay an additional £10 as a shipment fee.

Level 5 Diploma in Education and Training is regulated by Ofqual and prepares trainee teachers to teach in a wide range of contexts, adult qualifications. Level 5: Diploma in Education and Training DET or DTLLS course is a QCF qualification which is full 120 QCF Credit value. Formerly this course used to called Level 5 Diploma in Teaching in the Life Long Learning (DTLLS) course.

Diploma in Education and Training (DET) qualification is a recognised teaching qualification leads to QTLS status. This is a PGCE equivalent qualification which is full 120 QCF Credit value. Formerly this course used to called Level 5 Diploma in Teaching in the Life Long Learning (DTLLS) course. This course is suitable for trainers, teachers, and tutors who intend to work or already working in further education, university, training centre, college, adult and community learning or work-based training within public, private, community organisations or voluntary sectors.

24-Hour Flash Sale! Prices Reduced Like Never Before!! If you have a love for classic cars, then you must know that nothing can beat the satisfaction of bringing vintage vehicles back to their prime. In the UK, with over 32 million cars hitting the road, the demand for skilled mechanics isn't just steady-it's revving up. Whether it's the latest hybrid technology or the complex engine lubrication systems, the field of car mechanics and repair is more technologically advanced than ever. Our Car Mechanic and Repair Training offers a comprehensive toolkit for anyone passionate about automobiles. From the fundamental principles of Car Mechanics to specialised knowledge in Supercharging older engines, we cover the spectrum. Learn about the precision required in Engine Lubrication, the art of classic Car Restoration to their former glory, and the specifics of Servicing Motorbikes. It's a detailed journey into the heart and soul of vintage automotive engineering. This bundle comes to you with 8 of our Premium Courses. Enrol in the Mechanic Training now & get access to the following courses: Course 01: Car Mechanic and Repair Training Diploma Course 02: Large Goods Vehicle (LGV) Course 03: Hybrid Vehicle Expert Training Course 04: Supercharger Automobile Engineering Course 05: Engine Lubricant System Training - Level 4 Course 06: Car Restoration Course 07: Energy Saving in Electric Motors Course 08: Motorbike Mechanic & Servicing Diploma Take this opportunity to turn your passion for cars into a rewarding profession. Whether you're aiming to specialise in the latest automotive technologies or seeking to broaden your expertise across a range of vehicles, this course will put you in the fast lane to success. Enrol today and start your engine towards a dynamic and fulfilling career! Learning Outcomes of Car Mechanic and Repair Training: Understand the fundamentals of car mechanics and repair techniques. Master hybrid vehicle technology and its maintenance requirements. Gain knowledge of supercharger systems and their engineering principles. Learn advanced engine lubricant system management for optimal performance. Acquire skills in restoring classic cars and maintaining large goods vehicles. Develop proficiency in servicing and repairing motorbikes. Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Car Mechanic and Repair Training Module 01: Introduction to Safety and Maintenance Module 02: General Maintenance for Car Mechanics Module 03: Vehicle Warning Lights Module 04: Tires and Wheels Module 05: Car Mechanic: The Engine Module 06: Car Mechanic: The Cooling System Module 07: Car Mechanic: The Fuel System Module 08: Car Mechanic: The Electrical System Module 09: Car Mechanic: The Drivetrain Module 10: The Braking System Module 11: Car Restoration Plan Module 12: Restoring the Car's Interior Module 13: Restoring the Car's Exterior Module 14: Restoring the Engine Module 15: Reassemble & Test Drive Module 16: Hearing Conservation at the Workplace Module 17: Provision and Use of Work Equipment Regulations Module 18: Selection and Conformity of Work Equipment Module 19: Safe Functionality of Work Equipment Module 20: Monitoring and Evaluation of Work Equipment Module 21: Maintenance of Work Equipment Course 02: Large Goods Vehicle (LGV) Module 01: Knowing Your LGV Module 02: Characteristics of Vehicle Module 03: Vehicle Limit Module 04: Loads and Load Restraint Module 05: Drivers' Hours and Records Module 06: Vehicles and Driving Module 07: Health and Conduct Module 08: Your LGV Module 09: Qualified LGV Driver Module 10: Provisional LGV Licence Module 11: CPC Test Part 01 and 02 Module 12: CPC Test Part 03 and 04 Course 03: Hybrid Vehicle Expert Training Module 01: Introduction Module 02: Key Motivations for HEVs Rise Module 03: What is HEV? Module 04: Architecture of Hybrid Electric vehicles Module 05: Parallel Hybrid Vehicles Module 06: Other types of Architecture Module 07: Modes of Operation Module 08: Engines' Motor Module 09: Motor Efficiency Module 10: Generators' Power Split Device Module 11: Battery storage systems Module 12: Fundamentals of Regenerative Braking How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*8 = £104) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring car mechanics Auto repair technicians Hybrid vehicle enthusiasts Classic car restorers Motorbike maintenance pros LGV servicing individuals Requirements You will not need any prior background or expertise to enrol in this Car Mechanic bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Automotive Service Technician - £25,000 to £35,000 Hybrid Vehicle Mechanic - £30,000 to £45,000 Auto Restoration Specialist - £28,000 to £40,000 LGV/HGV Mechanic - £27,000 to £37,000 Motorbike Mechanic - £25,000 to £34,000 Supercharger Engineer - £32,000 to £48,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Mechanic Training Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPDQS. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Upon passing the Mechanic Training Bundle, you need to order to receive a Hard copy Certificate for each of the courses inside this bundle. If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

8-in-1 CPD Certified Bundle | 1 Free PDF Certificate | New & Updated | Tutor Support

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Advanced Sales & Marketing- All in one Bundle bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 30 course mega bundle that will exceed your expectations within your budget. The Advanced Sales & Marketing- All in one Bundle related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Advanced Sales & Marketing- All in one Bundle will help you build a solid foundation to become a proficient worker in the sector. This Advanced Sales & Marketing- All in one Bundle consists of the following 25CPD Accredited Premium courses - Course 1: Sales Executive Training Course 2: The Ultimate Sales Training Blueprint: How To Master Sales Course 3: 10 Sales Secrets for Success Course 4: Sales Training Course 5: Secrets of Successful Sales Course 6: Business Law Course 7: PR : Public Relation Course 8: Advanced Diploma in Social Media Marketing Course 9: Advanced Diploma in Digital Marketing Course 10: Video Marketing Strategy Course 11: Linkedin Marketing for Business Course 12: Youtube Marketing Strategy Course 13: Facebook Marketing Strategy for Business Course 14: Marketing Communication Course 15: Email Marketing Masterclass Course 16: Sales Techniques Course 17: Sales & Negotiation Skills Course 18: Business Development & Sales Course 19: Sales: Psychology of Customers Course 20: Creating Highly Profitable Sales Funnels Course 21: Content Writing & Copy Writing For SEO and Sales Course 22: Cold Call to Boost Sales Course 23: Marketing Course 24: Marketing Secrets for High Sales Course 25: Marketing Principles 5 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 1: Career Development Plan Fundamentals Course 2: CV Writing and Job Searching Course 3: Interview Skills: Ace the Interview Course 4: Video Job Interview for Job Seekers Course 5: Create a Professional LinkedIn Profile Learning Outcome This tailor-made Advanced Sales & Marketing- All in one Bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Advanced Sales & Marketing- All in one Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Advanced Sales & Marketing- All in one Bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Advanced Sales & Marketing- All in one Bundle Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Conflict Management and Mediator Training is crucial for fostering peaceful resolutions in diverse settings. In the UK, this sector offers lucrative opportunities, with a median salary of £40,000 per year. Trained professionals find employment in legal, corporate, and government sectors, addressing disputes effectively. With a rising demand for mediation services, job seekers can enter a rewarding field that not only promotes harmony but also provides financial stability. Step into a transformative experience with our "Conflict Management and Mediator Training" course. Uncover the nuances of mediation across seven comprehensive modules, delving into foundational principles, role mastery, and ethical considerations. Develop practical conflict resolution skills, strategically analyze disputes, and explore specialized mediation areas. Immerse yourself in real-world case studies, refining your abilities for diverse contexts. Tailored for professionals, legal practitioners, and HR enthusiasts, this course not only offers certification but also provides a strategic edge in conflict resolution. Elevate your career, navigate legal intricacies, and emerge as a skilled mediator adept at fostering harmony in various settings. Learning Outcomes: Identify mediation principles and practices. Develop effective conflict resolution skills. Navigate legal and ethical considerations. Analyse conflicts for strategic mediation. Apply mediation techniques in specialised areas. Demonstrate mediation proficiency through case studies. CPD 10 CPD hours / points Accredited by CPD Quality Standards Introduction to Mediation 11:53 1: Introduction to Mediation 11:53 Mediator Roles and Skills 10:47 2: Mediator Roles and Skills 10:47 Mediation Process 10:41 3: Mediation Process 10:41 Conflict Analysis 13:28 4: Conflict Analysis 13:28 Specialised Areas of Mediation 09:22 5: Specialised Areas of Mediation 09:22 Legal and Ethical Considerations 09:22 6: Legal and Ethical Considerations 09:22 Case Studies and Best Practices 11:59 7: Case Studies and Best Practices 11:59 Order Your CPD Quality Standard Certificate (Optional) 01:00 8: CPD Certificate (Optional) 01:00 Who is this course for? Course Target Audience: Professionals seeking conflict resolution skills. Legal practitioners enhancing mediation expertise. HR personnel interested in conflict management. Individuals pursuing mediation certification. Government officials dealing with disputes. Anyone keen on mastering mediation techniques. Career path Mediation Specialist: £30K to £60K per year Conflict Resolution Consultant: £35K to £65K per year Legal Mediator: £40K to £70K per year HR Mediation Advisor: £30K to £50K per year Government Dispute Resolution Officer: £35K to £55K per year Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed. CPD Quality Standard Certificate Digital certificate - £7.99

Infections don’t clock in or out — and neither should your workplace safety plan. From flu outbreaks to more serious health threats, knowing how to manage infectious diseases at work is no longer just “a good idea”, it’s essential. This Workplace Infectious Disease Management Course is designed to give you a solid understanding of how diseases spread in working environments and how to reduce the risk before it causes real disruption. Whether you're based in an office, warehouse, or remote setup, this course offers clear steps to help create a safer space for everyone. You’ll learn how to spot signs early, how to build a disease response plan, and how to communicate safety protocols without causing panic. With up-to-date guidance tailored to modern workplaces, this course blends serious know-how with sensible strategies you can actually use. No jargon. No fluff. Just straight-talking knowledge for today’s health-conscious workforce. Whether you're managing a team or just want to protect yourself and others, you’ll leave with information worth having in your back pocket — especially when things go viral (and we don’t mean on social media). Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Infectious Diseases Module 02: Common Infectious Diseases in the Workplace Module 03: Epidemiology and Disease Control Module 04: Occupational Exposure and Risk Assessment Module 05: Infection Control Measures in the Workplace Module 06: Outbreak Management and Emergency Preparedness Module 07: Legal and Ethical Considerations Learning Outcomes: Identify and analyse common workplace infectious diseases for prevention strategies. Apply epidemiological principles to control and mitigate disease outbreaks. Conduct thorough occupational exposure assessments to assess potential risks. Implement infection control measures to create a safe workplace environment. Demonstrate proficiency in managing infectious disease outbreaks and emergencies. Navigate the legal and ethical landscape surrounding workplace infectious diseases. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals Human resources personnel Safety and compliance officers Facility managers Emergency response teams Government health officials Workplace health and safety advocates Public health researchers Career path Infection Control Officer Occupational Health Specialist Emergency Preparedness Coordinator Workplace Health Advisor Public Health Inspector Health and Safety Consultant Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

In today’s customer-focused world, the ability to handle complaints effectively is a crucial skill for anyone in customer care. The "Complaints Handling for Customer Care Course" is designed to help you master the art of managing customer concerns with confidence, turning potential issues into opportunities for improvement. Whether you're working in retail, hospitality, or any other service-based industry, knowing how to navigate a complaint professionally can make all the difference in maintaining customer loyalty and enhancing the reputation of your business. This course is ideal for those who want to develop a calm, collected approach to complaint management. You’ll learn how to listen actively, respond appropriately, and find solutions that satisfy both the customer and the business. No longer will complaints seem like a daunting task – with the skills gained from this course, you’ll be equipped to deal with even the most difficult situations, improving customer satisfaction and contributing to long-term business success. Join today and gain the skills to transform customer feedback into a tool for growth and success in any customer-facing role. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Complaints & Customer Value Module 02: Building Rapport & Trust Module 03: Effective Communication Module 04: Handling Various Customer Types Module 05: Customer-Centric Complaint Resolution Module 06: Proactive Complaint Prevention and Service Recovery Module 07: Advanced Technology and Tools in Customer Care Learning Outcomes: Master complaint resolution for enhanced customer satisfaction. Develop effective communication strategies for diverse customer interactions. Implement proactive measures to prevent and address complaints. Build lasting rapport and trust with customers for enduring relationships. Navigate various customer types with confidence and empathy. Utilise advanced technology and tools for efficient customer care. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals Sales and support representatives Retail and hospitality staff Call centre agents Frontline staff in any industry Individuals seeking a customer-focused career change Entrepreneurs and small business owners Anyone aiming to excel in customer care roles Career path Customer Service Representative Complaints Handler Call Centre Agent Retail Associate Client Support Specialist Frontline Customer Care Professional Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.