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Customer Service Essentials 1 Day Training in Bracknell

Insightful leaders understand the importance of employee collaboration and a solid team ethos. Highly efficient and self-learning teams only achieve top performance when leaders and team members are aligned with regard to diversity, equity and inclusion. This is a highly interactive and tailored workshop with two tracks: Upper Management Track and Midde Management/Staff Track. Optimised for tailored audiences Built for groups of 20+ Led by experienced and certified professionals Specialised to address issues around inclusivity and equity in all industries Program Details For Upper Management Teams Module 1 – The Empowered Leader: 15 Characteristics Module 2 – Communication and Listening Skills Module 3 – Empowering and Respecting Employees Module 4 – (DEI) Principles for Full Cultural Inclusivity For Middle Management & Staff Teams Module 1 – Typical Struggles Module 2 – Support for Growth Module 3 – Get Inspired Module 4 – See What it Looks Like Investment Fee: £50,000 25 participants max per 12-week cohort TRAINING FORMAT : 16 - Week Cohorts Delivered in 1-hour sessions Virtually Facilitated Sessions Corporate DEI Program One Pager

The Diploma in Introduction to Management - Level 3 qualification (accredited by Qualifi, UK) has been created to develop and reward those learners who are looking to or already have chosen a career in a business-related sector. We hope that learners take the opportunity to learn a great deal from this programme that will provide relevant new skills and qualities. It is envisaged that this Level 3 Diploma in Introduction to Management programme will encourage both academic and professional development so that learners move forward to realise not just their own potential but also that of organisations across a broad range of sectors. The qualification is accredited at Level 3 with a total equivalence of 60 credits. It is envisaged that learners completing the Level 3 Diploma will progress to a Level 4 qualification Key Highlights of Level 3 Diploma in Introduction to Management qualification are: Program Duration: 9 Months (Fast track mode available) Program Credits: 60 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success ManagerTimely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Undergraduate degree programme. Alumni Status No Cost EMI Option Requirements Diploma in Introduction to Management - Level 3This Level 3 Diploma in Introduction to Management (Accredited by Qualifi) qualifications has been designed to be accessible without artificial barriers that restrict access and progression. Learners will be expected to hold the following: Learners who have demonstrated some ability and possess Qualifications at Level 2 and/or OR work experience in a business environment and demonstrate ambition with clear career goals; Level 3 qualification in another discipline and want to develop their careers in management. Career path Learners completing the Level 3 Diploma in Introduction to Management can progress to: The First year of an Undergraduate Degree in Business and Management, or Level 4 Diploma Directly into employment in an associated profession. Certificates Certificate of Achievement Hard copy certificate - Included Once you complete the course, you would be receiving a Physical hard copy of your Diploma along with its Transcript which we would Courier to your address via DHL or Royal Mail without any additional charge

Project Quality Management: On-Demand In today's environment, quality is the responsibility of everyone. Project success is no longer just the fulfillment of a project on schedule, on budget, and within the scope. Today, projects aren't successful unless the customer's needs are met at the highest level of quality at the lowest cost to the organization. Project Managers must know customer needs, and manage to them throughout the project lifecycle, in order to gain acceptance. Project Quality Management provides an interactive, hands-on environment for participants to practice identification of critical quality requirements (quality planning), fulfillment of those requirements through well-designed processes (Quality Assurance), and statistical awareness of technical specifications of project deliverables (Quality Control). What You Will Learn You'll learn how to: Plan for higher quality project deliverables Measure key performance indicators on projects, processes, and products Turn data into useful project information Take action on analyzed data that will drive down non-value-added costs and drive up customer acceptance and satisfaction Reduce defects and waste in current project management processes Foundation Concepts Quality Defined Customer Focus Financial Focus Quality Management Process Management Cost of Quality Planning for Quality Project Manager Role in Planning Voice of the Customer Quality Management Plan Measurement System Accuracy Data Gathering Data Sampling Manage Quality Process Management Process Mapping Process Analysis Value Stream Mapping Standardization Visual Workplace and 5S Error Proofing (Poka-Yoke) Failure Mode and Effect Analysis Control Quality The Concept of Variation Common Cause Special Cause Standard Business Reports Tracking Key Measurements Control Charts Data Analysis Variation Root Cause Analysis Variance Management Designing for Quality

Portfolio Management Executive Briefing The central focus is to provide insight, direction, and motivation that enables organizational leadership to effectively align and connect an organization's investments in business change (projects and programs) at all levels (strategic, tactical, and operational) through utilization of a portfolio management system. Furthermore, this program provides clarity and key guidance necessary to select and support the right executive-level portfolio management champion - the key sponsor, overseer, and leader for achieving and sustaining organizational effectiveness and expected business value that is derived through portfolio management. What You Will Learn At the end of this program, you will be able to: List the benefits of portfolio management State the importance of linking strategic objectives with the initiatives in the organization Initiate activities for the introduction of portfolio management in an organization through a PMO or similar Establish or improve a portfolio governance structure Articulate the need to participate in Stage Gate Reviews Demonstrate the importance of Multi-criteria Analysis Describe the main functions and structure of the portfolio definition and delivery boards Foundation Concepts Benefits Portfolio Life Cycles Portfolio Categories Portfolio Infrastructure Setup, Structure, and Roles and Responsibilities Multi-criteria Analysis About Optimism Bias Portfolio Operations Portfolio Governance, Delivery Board Stage Gate Reviews (coupled to funding) Approaches to Implementing Portfolio Management Implementation approaches Champion role Maturity levels

The objective of the OTHM Level 4 Diploma in Business Management qualification is to provide learners with an excellent foundation for building a career in a range of organisations. It designed to ensure each learner is 'business ready': a confident, independent thinker with a detailed knowledge of business and management and equipped with the skills to adapt rapidly to change. The content of the qualification is focused on: managing business communication understanding the business environment and organisations in a global context business functions including people management quantitative methods in business finance for managers research and academic writing. The qualification is ideal for those who have started, or are planning to move into, a career in private or public sector business. Successful completion of the Level 4 Diploma in Business Management qualification will enable learners to progress to further study or employment. Program Overview Key Highlights Program Duration: 9 Months (Can be Fast tracked) Program Credits: 120 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Direct entry into Year 1 of a three-year UK Bachelor's degree LSBR Alumni Status No Cost EMI Option Top Skills You Will Learn You will become 'business ready' with a confident outlook, independent thinker with a detailed knowledge of business and management and equipped with the skills to adapt rapidly to change. Who is this course for? Working Professionals, A-Level holders, professionals working in range of industries looking for Career Progression and a formal undergraduate qualification leading to award of degrees in future.

Time Management and Productivity Effective time management reduces stress and helps you better adhere to commitments. This course is designed to help you identify personal and organizational priorities and gain better control of where you focus your attention. You will explore the importance of planning and organizing, and you will practice sorting through and setting priorities. You will also learn how to set better time boundaries and manage the demands of others. Working with a time management framework, you will use a set of practical techniques to organize and manage your work to better deliver on your commitments. Techniques for overcoming procrastination will be addressed, as well as strategies for dealing with information overload. What you Will Learn Plan and prioritize each day's activities in a more efficient, productive manner Establish strategies to execute priorities and overcome procrastination Understand how to make trade-offs when faced with fire drills How to set and communicate boundary conditions Getting Started Introductions Course orientation Participants' expectations Foundation Concepts Exercise: A day in your life Resources to implement change Mind-set Tool-set Skill-set What is your time really worth? The dynamics of procrastination The myth of multi-tasking Brain Rules - how to optimize your efficiency Organization and Prioritization Time management best practices Goal setting Exercise: Identifying your priorities The importance of organization Time management framework Prioritizing time Time Management Techniques Tips for managing time Nine ways to overcome procrastination The STING technique Managing your time o Handling unplanned urgencies o Dealing with information overload Delegation and managing others' time Creating your personal action plan Summary Course summary and next steps Applying what you have learned

Diploma in Project and Quality Management - Level 7 is a 120 credits qualification. Project and quality management can be used in a variety of industries to bring projects in on time, on budget and to the right quality. Project management elements of this Diploma in Project and Quality Management - Level 7 course will focus on management techniques and applications to help you plan and implement activities to complete projects to your customers expectations. Quality management elements of the course will help you make sure that the outcome of the project is fit for your customer's purposes. Program Overview: Diploma in Project and Quality Management - Level 7 Key Highlights of Diploma in Project and Quality Management - Level 7 qualification are: Program Duration: 9 Months (Fast Track Mode Available) Program Credits: 120 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Masters Degree programme. Alumni Status No Cost EMI Option Key facts about Level 7 Diploma in Project and Quality Management 100% Online: Study online with the UK's leading online course provider. Global programme: Study anytime, anywhere using your laptop, phone or a tablet. Study material: Comprehensive study material and e-library support available at no additional cost. Payment plans: Interest free monthly, quarterly and half yearly payment plans available for all courses. Why choose LSBR ? Transform your career: Enrol today and make a life changing decision, get necessary knowledge to transform your career. Move up in your career: With our fully accredited course, you can move up to the next level in your organisation with ease. Upgrade your skills: Add value to your current educational profile and achieve skill sets to compete in your job role. Cost effective: Typically a British qualification starts from GBP £3000 per annum, but with LSBR, you enjoy savings of up to 60% on your educational investment. Assessments: Assessment is done through written assignments and/ or dissertation project. Support: We offer live tutor support via online chat and email for all qualifications delivered by us. Career ProgressionLearners completing the Diploma in Project and Quality Management - Level 7 can progress to: A University partner to complete a dissertation to then receive a full master's degree, or Level 8 Diploma qualification, or Directly into employment in an associated profession University ExemptionsLearners can progress to a number of universities to complete a Master's Degree after completing their Diploma in Project and Quality Management - Level 7. This generally requires completion of a Dissertation only. The pathways are an indication of a learner's progress towards a university degree and are based on the university's review of Eduqual's learning programmes and outcomes. As our EduQual accredited qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation)and Scottish Credit and Qualifications Framework (SCQF), learners are also eligible to progress to a Top-Up Degree, Master's programme, or MBA at many universities in UK and Overseas with advanced standing. Our qualifications are credit-rated for the Scottish Credit and Qualifications Framework (SCQF), a globally-recognised national qualifications framework aligned to other recognised frameworks such as the European Qualifications Framework (EQF) and the Ofqual Regulated Qualifications Framework (RQF).

Management of Portfolios (MoP®) Foundation: On-Demand In this MoP® Foundation course, participants will acquire the sufficient knowledge and understanding of the principles, cycles, practices, techniques, roles, responsibilities, documents, and organizational context within which portfolio management operates. MoP helps organizations ensure if the investments are done in the right change initiatives and implementing them correctly. This is achieved by: Prioritizing the programs and projects in terms of their contribution to the organization's strategic objectives and overall level of risk Managing the programs and projects consistently to ensure efficient and effective delivery Maximizing the benefit by providing the greatest return from the investment made What You Will Learn Individuals certified at the MoP Foundation level will be able to: Define the scope and objectives of portfolio management and how it differs from program and project management List the benefits of applying portfolio management Explain the context it operates in List the principles upon which successful portfolio management is based on List the different approaches to implement MoP List the factors required to maintain the progress and assess the success of portfolio management State the purpose and key content of the major portfolio documents Define the scope of key portfolio management roles Introduction: MoP Scenario Background of the Methodology The MoP Principles Senior Management Commitment Governance Alignment Strategy Alignment Portfolio Office Energized Change Culture The MoP Definition Cycle Roles and Responsibilities The MoP Delivery Cycle Management control Benefits management Financial management Risk management Stakeholder engagement Organizational governance Resource management The MoP Framework Recap

Project management; Ipswich; Suffolk; Switch Direction; Dan Cocksedge