Description

Project Quality Management: On-Demand

In today's environment, quality is the responsibility of everyone. Project success is no longer just the fulfillment of a project on schedule, on budget, and within the scope. Today, projects aren't successful unless the customer's needs are met at the highest level of quality at the lowest cost to the organization. Project Managers must know customer needs, and manage to them throughout the project lifecycle, in order to gain acceptance. Project Quality Management provides an interactive, hands-on environment for participants to practice identification of critical quality requirements (quality planning), fulfillment of those requirements through well-designed processes (Quality Assurance), and statistical awareness of technical specifications of project deliverables (Quality Control).

What You Will Learn

You'll learn how to:

Plan for higher quality project deliverables

Measure key performance indicators on projects, processes, and products

Turn data into useful project information

Take action on analyzed data that will drive down non-value-added costs and drive up customer acceptance and satisfaction

Reduce defects and waste in current project management processes

Foundation Concepts

Quality Defined
Customer Focus Financial Focus

Quality Management

Process Management

Cost of Quality

Planning for Quality

Project Manager Role in Planning

Voice of the Customer

Quality Management Plan
Measurement System Accuracy Data Gathering Data Sampling

Manage Quality

Process Management
Process Mapping

Process Analysis
Value Stream Mapping Standardization Visual Workplace and 5S Error Proofing (Poka-Yoke) Failure Mode and Effect Analysis

Control Quality

The Concept of Variation
Common Cause Special Cause

Standard Business Reports

Tracking Key Measurements
Control Charts

Data Analysis
Variation Root Cause Analysis Variance Management

Designing for Quality

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Project Quality Management: On-Demand

By IIL Europe Ltd

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