700 Courses

The Art of Negotiation (Virtual) Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What You Will Learn You'll learn how to: Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships o Elicitation (requirements gathering) o Communication and active listening o Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies o Traditional versus Progressive o Hard - Soft - Principled o Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations o Common pitfalls to avoid o The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

10 QLS Endorsed Courses for Customer Service Manager | 10 QLS Endorsed Certificates Included | Life Time Access

10 QLS Endorsed Courses for Hospitality Manager | 10 Endorsed Certificates Included | Life Time Access

FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified The Complete Agile Scrum Fundamentals Course bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 40 course mega bundle that will exceed your expectations within your budget. The The Complete Agile Scrum Fundamentals Course related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive The Complete Agile Scrum Fundamentals Course bundle will help you build a solid foundation to become a proficient worker in the sector. This The Complete Agile Scrum Fundamentals Course Bundle consists of the following 30 CPD Accredited Premium courses - Course 01: Agile Scrum Master Certification Course 02: Agile Project Management Diploma Course 03: Project Management - Planning, Executing, Maintaining and Controlling Course 04: Practical Project Management Course 05: Lean Six Sigma White Belt course Course 06: Six Sigma Green Belt Diploma Course 07: Lean Leadership, Culture and Management - Online Diploma Course 08: Diploma in Lean Process and Six Sigma at QLS Level 5 Course 09: Process Improvement Course 10: Six Sigma Black Belt - Advance Diploma Course 11: Process Mapping: Toolkit Course 12: Optimizing Workspaces: The 5S Lean Methodology in Action Course 13: Advanced Diploma in Quality Management and Strategic Training - ISO 9001 at QLS Level 7 Course 14: Team Management Course 15: Organizational Behaviour, HR and Leadership Course 16: RCA: Root Cause Analysis Course 17: Change Management Course 18: Lean Six Sigma White Belt course Course 19: Optimizing Workspaces: The 5S Lean Methodology in Action Course 20: CSR Policies & Supply Chain Management Course 21: Stakeholder Management Course 22: Fundamentals of Business Analysis Course 23: Organisation & People Management Course 24: Corporate Relationship Goals for Success Course 25: Strategic Business Management - Online Diploma Course Course 26: Business Strategy Planning Course 27: Enterprise Resource Planning (ERP) Course 28: Mastering the Art of Negotiation and Conflict Resolution Course 29: Financial Modelling for Decision Making and Business plan Course 30: Customer Relationship Management 10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile Course 06: Business English and Communication Skills Course 07: Successful Business Networking Skills Course Course 08: Double Your Assertiveness, Confidence & Communication Skills Course 09: Public Speaking: Presentations like a Boss Course 10: Emotional Intelligence: Become EQ Counsellor Learning Outcome This tailor-made The Complete Agile Scrum Fundamentals Course bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This The Complete Agile Scrum Fundamentals Course Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the The Complete Agile Scrum Fundamentals Course bundle! This bundle is also ideal for professionals looking for career advancement also for those who wants to enrol furhter in - Certified Scrum Master Professional Scrum Master Professional Scrum Master II Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in The Complete Agile Scrum Fundamentals Course Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields. Certificates CPD Certified Digital Certificate Digital certificate - Included CPD Certified Printed Hard Copy Certificate Hard copy certificate - Included For Title Course

24 Hour Flash Deal **33-in-1 Lean Project management Mega Bundle** Lean Project management Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Lean Project management package online with Studyhub through our online learning platform. The Lean Project management bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Lean Project Management course provides complete 360-degree training on Lean Project management. You'll get not one, not two, not three, but thirty-three Lean Project Management courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Lean Project management courses are yours for as long as you want them once you enrol in this course This Lean Project management Bundle consists the following career oriented courses: Course 01: Diploma in Lean Process and Six Sigma Course 02: Lean Six Sigma White Belt course Course 03: Six Sigma Green Belt Diploma Course 04: Six Sigma Black Belt - Advance Diploma Course 05: Project Management Course 06: Agile Project Management Diploma Course 07: The 5S Lean Methodology in Action Course 08: Cost Control Process and Management Course 09: Process Mapping: Toolkit Course 10: Process Improvement Course 11: Lean Leadership, Culture and Management - Online Diploma Course 12: Team Management Course 13: Operations and Time Management Course 14: Agile Scrum Master Certification Course 15: RCA: Root Cause Analysis Course 16: Strategic Planning and Implementation Course 17: Supply Chain Management Course 18: Lean Production, Logistics and Supply Chain Management Training Course 19: Lean Organisation Management Principles, Process and Techniques Course 20: Good Manufacturing Practices (GMP) Certification Course 21: Customer Relationship Management Course 22: Customer Service & Environment Course 23: Quality Management and Strategic Training - ISO 9001 Course 24: Project, Change, and Quality Management Course 25: Financial Modelling for Decision Making and Business plan Course 26: Art of Negotiation and Conflict Resolution Course 27: Environmental Engineering Course 28: Data Analysis & Forecasting Course 29: Stakeholder Management Course 30: Construction Project Management and Construction Cost Estimation Course 31: Governance and Risk Management: Navigating Corporate Strategies Course 32: Understanding Retail and Operations Management Strategies Course 33: Organizational Behaviour, HR and Leadership In this exclusive Lean Project management bundle, you really hit the jackpot. Here's what you get: Step by step Lean Project management lessons One to one assistance from Lean Project management professionals if you need it Innovative exams to test your knowledge after the Lean Project management course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all thirty-three Lean Project management courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Lean Project management certificate and transcript on the next working day Easily learn the Lean Project management skills and knowledge you want from the comfort of your home The Lean Project management course has been prepared by focusing largely on Lean Project management career readiness. It has been designed by our Lean Project management specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Lean Project management Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Lean Project management bundle course has been created with thirty-three premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Lean Project management Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Lean Project management Elementary modules, allowing our students to grasp each lesson quickly. The Lean Project management course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Lean Project management training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Lean Project management Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Lean Project management course, all you need is - A smart device A secure internet connection And a keen interest in Lean Project management Career path You will be able to kickstart your Lean Project management career because this course includes various courses as a bonus. This bundle is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Lean Project management Advanced Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **33-in-1 Level 3 Diploma in Management Mega Bundle** Level 3 Diploma in Management Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Level 3 Diploma in Management package online with Studyhub through our online learning platform. The Level 3 Diploma in Management bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Level 3 Diploma in Management course provides complete 360-degree training on Level 3 Diploma in Management. You'll get not one, not two, not three, but thirty-three Level 3 Diploma in Management courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Level 3 Diploma in Management courses are yours for as long as you want them once you enrol in this course This Level 3 Diploma in Management Bundle consists the following career oriented courses: Course 01: Leadership and Management Course 02: Strategic Planning and Analysis for Marketing Course 03: Diploma in Sales and Strategic Marketing Certificate Course 04: Corporate Finance: Profitability in a Financial Downturn Course 05: Business Management Course 06: Operations Management Course 07: Risk Management Course 08: Corporate Risk And Crisis Management Course 09: Diploma in Lean Process and Six Sigma Course 10: Quality Management and Strategic Training - ISO 9001 Course 11: Change Management Course 12: Lean Six Sigma White Belt course Course 13: Six Sigma Green Belt Diploma Course 14: Six Sigma Black Belt - Advance Diploma Course 15: Agile Project Management Diploma Course 16: Lean Leadership, Culture and Management - Online Diploma Course 17: Team Management Course 18: Agile Scrum Master Certification Course 19: Supply Chain Management Course 20: Customer Relationship Management Course 21: Project, Change, and Quality Management Course 22: Financial Modelling for Decision Making and Business plan Course 23: Stakeholder Management Course 24: Construction Project Management and Construction Cost Estimation Course 25: Governance and Risk Management: Navigating Corporate Strategies Course 26: Organizational Behaviour, HR and Leadership Course 27: Strategic Management and Leadership Development Course 28: Talent Management & Employee Retention Techniques Course 29: Employee Training Responsibilities: Effective Training Management Course 30: UK Employment Law Course 31: Emotional Intelligence and Social Management Diploma Course 32: Employee Hiring and Termination Training Course 33: Corporate Social Responsibility Diploma In this exclusive Level 3 Diploma in Management bundle, you really hit the jackpot. Here's what you get: Step by step Level 3 Diploma in Management lessons One to one assistance from Level 3 Diploma in Management professionals if you need it Innovative exams to test your knowledge after the Level 3 Diploma in Management course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all thirty-three Level 3 Diploma in Management courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Level 3 Diploma in Management certificate and transcript on the next working day Easily learn the Level 3 Diploma in Management skills and knowledge you want from the comfort of your home The Level 3 Diploma in Management course has been prepared by focusing largely on Level 3 Diploma in Management career readiness. It has been designed by our Management specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Level 3 Diploma in Management Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Level 3 Diploma in Management bundle course has been created with thirty-three premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Level 3 Diploma in Management Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Level 3 Diploma in Management Elementary modules, allowing our students to grasp each lesson quickly. The Level 3 Diploma in Management course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 3 Diploma in Management training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Level 3 Diploma in Management Further study Level 3 Diploma in Management (RQF) Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Level 3 Diploma in Management course, all you need is - A smart device A secure internet connection And a keen interest in Level 3 Diploma in Management Career path You will be able to kickstart your Level 3 Diploma in Management career because this course includes various courses as a bonus. This Level 3 Diploma in Management is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Level 3 Diploma in Management career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **33-in-1 Certificate in Lean Organisation Management Techniques Mega Bundle** Certificate in Lean Organisation Management Techniques Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Certificate in Lean Organisation Management Techniques package online with Studyhub through our online learning platform. The Certificate in Lean Organisation Management Techniques bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Certificate in Lean Organisation Management Techniques course provides complete 360-degree training on Certificate in Lean Organisation Management Techniques. You'll get not one, not two, not three, but thirty-three Certificate in Lean Organisation Management Techniques courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Certificate in Lean Organisation Management Techniques courses are yours for as long as you want them once you enrol in this course This Certificate in Lean Organisation Management Techniques Bundle consists the following career oriented courses: Course 01: Lean Organisation Management Principles, Process and Techniques Course 02: The 5S Lean Methodology in Action Course 03: Lean Six Sigma White Belt course Course 04: Six Sigma Green Belt Diploma Course 05: Six Sigma Black Belt - Advance Diploma Course 06: Agile Project Management Diploma Course 07: Process Mapping: Toolkit Course 08: Process Improvement Course 09: Lean Leadership, Culture and Management - Online Diploma Course 10: Supply Chain Management Course 11: Customer Relationship Management Course 12: Project, Change, and Quality Management Course 13: Art of Negotiation and Conflict Resolution Course 14: Data Analysis & Forecasting Course 15: Stakeholder Management Course 16: Governance and Risk Management: Navigating Corporate Strategies Course 17: Organizational Behaviour, HR and Leadership Course 18: Strategic Management and Leadership Development Course 19: Talent Management & Employee Retention Techniques Course 20: Employee Training Responsibilities: Effective Training Management Course 21: UK Employment Law Course 22: Emotional Intelligence and Social Management Diploma Course 23: Leadership and Management Essential Skill Course 24: Blockchain Project Management Training Course 25: Quality Management and Strategic Training - ISO 9001 Course 26: Operations and Time Management Course 27: Team Management Course 28: Good Manufacturing Practices (GMP) Certification Course 29: Financial Modelling for Decision Making and Business plan Course 30: Motivating, Performance Managing and Maintaining Team Culture in a Remote Team Course 31: Business Contract & Compliance Manager: Ensuring Legal Integrity Diploma Course 32: Practical Project Management Course 33: Corporate Relationship Goals for Success In this exclusive Certificate in Lean Organisation Management Techniques bundle, you really hit the jackpot. Here's what you get: Step by step Certificate in Lean Organisation Management Techniques lessons One to one assistance from Certificate in Lean Organisation Management Techniques professionals if you need it Innovative exams to test your knowledge after the Certificate in Lean Organisation Management Techniques course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all thirty-three Certificate in Lean Organisation Management Techniques courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Certificate in Lean Organisation Management Techniques certificate and transcript on the next working day Easily learn the Certificate in Lean Organisation Management Techniques skills and knowledge you want from the comfort of your home The Certificate in Lean Organisation Management Techniques course has been prepared by focusing largely on Certificate in Lean Organisation Management Techniques career readiness. It has been designed by our Lean Organisation Management Techniques specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Certificate in Lean Organisation Management Techniques Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Certificate in Lean Organisation Management Techniques bundle course has been created with thirty-three premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Certificate in Lean Organisation Management Techniques Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Certificate in Lean Organisation Management Techniques Elementary modules, allowing our students to grasp each lesson quickly. The Certificate in Lean Organisation Management Techniques course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 2 Certificate in Lean Organisation Management Techniques training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Level 2 Certificate in Lean Organisation Management Techniques Further enrol in Level 2 Certificate in Lean Organisation Management Techniques (RQF) Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Level 2 Certificate in Lean Organisation Management Techniques course, all you need is - A smart device A secure internet connection And a keen interest in Level 2 Certificate in Lean Organisation Management Techniques Career path You will be able to kickstart your Level 2 Certificate in Lean Organisation Management Techniques career because this course includes various courses as a bonus. This Level bundle is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Level 2 Certificate in Lean Organisation Management Techniques career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free