1477 Courses

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

LOOKING FOR: MG, YA, ADULT FICTION / NON-FICTION Kesia Lupo joined Donald Maass Literary Agency in 2024 after 11 years working across the publishing industry. She started out as an editorial assistant at Pan Macmillan London in 2013, transitioning to children’s fiction in 2015 when she moved to Chicken House (a UK imprint of Scholastic), where she worked her way up from junior to senior editor. Here she acquired and edited bestselling, internationally successful and prize-winning fiction for middle grade (MG) and YA readers. In 2023 she transitioned over to the US and agenting, working with the Bindery Agency before finding a home with DMLA. At DMLA, Kesia is building a list leaning 60/40 towards MG and YA fiction, with the rest consisting of adult fiction and a smattering of adult non-fiction. She is especially, but not exclusively, interested in underrepresented voices, whether BIPOC, LGBTQ+, neurodivergent, disabled writers or other identities not listed here. Across all age-groups, she’s seeking: Fantasy/Science Fiction: High fantasy, low fantasy, cosy fantasy. Particularly interested in fantasy and SF inspired by underrepresented cultures with unique world-building. Romantasy is fine but the fantasy elements MUST be strong! Horror: Psychological and paranormal horror in particular but will consider slashers. Kesia loves gothic horror and is not generally fazed by gory content. Thrillers: Upmarket thrillers with a unique spin. Loves plot twists! Historical: Open to everything with a strong hook and informed by excellent research. Would love to find non-Eurocentric historical fiction. For adult fiction only, she’s seeking: Bookclub/women’s fiction: Voice-driven, high-concept novels across these categories. Romance: Upmarket romance with a great one-line pitch. Happy with spice. For adult non-fiction, she’s interested in accessible political, cultural or historical topics with broad appeal. Please don’t self-reject – if you are unsure about whether your story might be a good fit, Kesia would rather see it. In one single word document, Kesia would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document, whichever is shorter. (In addition to the paid sessions, Kesia is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Monday 27th January 2025

“Filmmaking is a chance to live many lifetimes” - Robert Altman Our Film Production Course is led by highly experienced videographer and cinematographer Max Jewell-Smith, and award-winning actor and producer Henry Hereford, who has been working in the industry for more than 20 years in the UK, Australia and the US. Henry is a producer with the production company, Fluffy Cat, who have worked on films such as For The Love Of George, To Leslie, and Well Behaved Woman, so he has plenty of unique insight to share with students. With a mix of technical skills, script writing and acting, students on our Film Production course will work together to create a short film that they will showcase on Friday. ‍ WHEN AND WHERE? The Film Production Course takes place in Cranleigh Arts Centre, around 20 minutes from Guildford. The venue has a professional theatre, a sprung dance floor for choreography sessions, dressing rooms, and lots of great areas for filming and multimedia activities, so it's the perfect spot for our aspiring performers to learn in. ‍ Monday 22nd - Friday 26th July 2023 In2Drama is split into two groups for age related focus 11-15 year olds: 1pm - 4:00pm 16-21 year olds: 9am - 12:00pm

NLP is the study of excellence, and how to reproduce it in yourself and others. The starting level is Practitioner, where you learn to work with yourself and others to eliminate the obstacles in life and create happiness, success and prosperity using powerful techniques to change emotions, beliefs, habits and behaviours.

Fused glass courses & workshops in the heart of Cheshire. Create your own unique fused glass wall panels, they can be split into 2 panels or work on 2 vessels if you prefer.

Are you tired of “rocky” relationships, bad dates or feeling lonely? Most of us have learned the hard way, the cost of getting a relationship wrong can be enormous. The rewards of getting it right are immeasurable! That is why, as a certified Relationship & Dating Coach, I help clients avoid the pitfalls and find lasting happiness. So, do you really want to do it right this time around? Take charge of your love lfie today and book a free confidential 30-minute introductory session.

First Degree Usui Reiki Course This is the first level of Reiki. It is suitable for therapists and laypeople alike – everyone is welcome to come and share the gentle energy. ​It will enable you to connect with the universal energy that exists all around us to help yourself, friends and family, or animals and plant life. If you are interested in using Reiki as a therapy in your practice – then this is the starting point. Individuals wanting to add Reiki to their daily life will benefit highly from this course. This course is comprehensive and detailed.