6204 Courses

In today's fast-paced world, mastering Customer Service skills is imperative. This Customer Service course equips individuals with the essential tools to excel in various professional fields. Effective communication, relationship building, and the ability to handle customer complaints are crucial elements emphasized throughout. With the rise of technology, understanding how to provide exemplary Customer Service via various platforms is indispensable. These skills not only enhance daily interactions but also significantly improve prospects in the job market, particularly in the UK. Employers seek candidates proficient in Customer Service, offering competitive salaries averaging £25,000 to £30,000 per annum. The demand for skilled Customer Service professionals is on the rise, with job opportunities expanding by 10% annually. This course opens doors to diverse career paths, providing a solid foundation for success in today's customer-centric industries. Key Features: CPD Certified Customer Service Course Free Certificate from Reed CIQ Approved Customer Service Course Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Customer Service Module 02: Effective Communication Skills Module 03: Relationship Building Module 04: The Right Customer Service Personality Module 05: Dealing with Customer Complaints Module 06: Customer Service via Technology Learning Outcomes: Master customer service fundamentals for enhanced client interactions and satisfaction. Hone communication skills to convey information effectively and build rapport. Cultivate strong relationships with customers to foster loyalty and trust. Identify and develop the ideal personality traits for exceptional service provision. Learn strategies to effectively address and resolve customer complaints and concerns. Harness technology to deliver seamless and efficient customer service experiences. CPD 10 CPD hours / points Accredited by CPD Quality Standards Enhancing Customer Service Skills 1:26:04 1: Module 01: Introduction to Customer Service Preview 12:49 2: Module 02: Effective Communication Skills 16:52 3: Module 03: Relationship Building 14:06 4: Module 04: The Right Customer Service Personality 12:12 5: Module 05: Dealing with Customer Complaints 12:22 6: Module 06: Customer Service via Technology 16:43 7: CPD Certificate - Free 01:00 Who is this course for? This Enhancing Customer Service Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Enhancing Customer Service Skills. Moreover, this course is ideal for: Customer service professionals seeking skill enhancement. Retail and hospitality staff aiming to improve customer interactions. Call center representatives looking to refine communication techniques. Individuals transitioning to customer service roles for the first time. Business owners or managers wanting to elevate team's service standards. Requirements There are no requirements needed to enrol into this Enhancing Customer Service Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Enhancing Customer Service Skills course. Career path After finishing this Customer Service Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Service Skills are: Customer Service Representative - £18K to 25K/year Retail Sales Associate - £17K to 23K/year Call Centre Operator - £18K to 26K/year Hospitality Assistant - £16K to 22K/year Client Support Specialist - £20K to 28K/year Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Master paralegal skills with our comprehensive Paralegal Training course. Gain expertise in paralegal terminology, communication, and specialised legal areas. Ideal for aspiring paralegals.

Public Speaking: Public Speaking Online Transform your communication prowess with our dynamic Public Speaking course. Dive deep into the Public Speaking program, mastering essential Public Speaking techniques and gaining invaluable Public Speaking knowledge. Enroll today to shine in any speaking scenario. Don't miss this opportunity to excel in Public Speaking. Unlock the power of effective communication with our Public Speaking course. Master essential Public Speaking skills, gain confidence, and captivate your audience. Enroll today to elevate your presentation abilities and become a skilled Public Speaking professional. Don't miss this opportunity to excel in Public Speaking. Elevate your confidence and communication skills with our Public Speaking course. Master essential techniques to excel in Public Speaking. Join us today to unlock the secrets of impactful Public Speaking and boost your career. Don't miss out on this chance to become a Public Speaking expert. Enroll now! Special Offers of this Public Speaking: Public Speaking Course This Public Speaking Course includes a FREE PDF Certificate. Lifetime access to this Public Speaking Course Instant access to this Public Speaking: Public Speaking Course Get FREE Tutor Support from Monday to Friday in this Public Speaking: Public Speaking Course Main Course: Public Speaking Free Courses: Course 01: Level 5 Personal Development Course 02: Dealing with Difficult People Course 03: Communication Skills [ Note: Free PDF certificate as soon as completing the Public Speaking: Public Speaking course] Public Speaking: Public Speaking Course Curriculum of Public Speaking Industry Experts Designed this Public Speaking: Public Speaking course into 05 detailed modules. Module 1: Introduction Module 2: Understanding Storytelling Module 3: Better Speech Module 4: Deliver your speech Module 5: Overcome your anxiety, and fear Assessment Method of Public Speaking After completing each module of the Public Speaking: Public Speaking Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Public Speaking After completing the MCQ/Assignment assessment for this Public Speaking: Public Speaking course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Public Speaking: Public Speaking This Public Speaking Course is suitable for anyone Requirements Public Speaking: Public Speaking Students who intend to enrol in this Public Speaking: Public Speaking course must meet the following requirements: Public Speaking: Good command of the English language Public Speaking: Must be vivacious and self-driven Public Speaking: Basic computer knowledge Public Speaking: A minimum of 16 years of age is required Career path Public Speaking: Public Speaking Certificates Digital Certificate Digital certificate - Included

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

10 QLS Endorsed Courses for Educator | 10 Endorsed Certificates Included | Life Time Access

Level 3, 4 & 5 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

***Don't Spend More; Spend Smart*** Life Just Got Better This Summer! Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 13-in-1 extensive bundle that has everything you need to succeed in Work from Home Essentials and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Work from Home Essentials bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Work from Home Essentials course that will enhance your skills and prepare you for the competitive job market. Also, our Work from Home Essentials experts are available for answering your queries and help you along your learning journey. Advanced audio-visual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Work from Home Essentials, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Work from Home Essentials Bundle Consists of the following Premium courses: Course 01: Working from Home Essentials Course 02: Online Course - A Perfect Guide to Home Business Course 03: Online Meeting Management Course 04: Using Zoom Meeting Effectively Course 05: ZOOM: Master Video Conferencing in Just 40 minutes! Course 06: Business Writing Course 07: Document Control Course 08: Level 2 Microsoft Office Essentials Course 09: Touch Typing Essentials Course 10: Effective Communication Skills Diploma Course 11: Stress Management Training Course 12: Functional Skills IT Course 13: Time Management Course 14: Freelancing on UpWork Benefits you'll get choosing Apex Learning: Pay once and get lifetime access to 13 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum: Course 01: Working from Home Essentials Module 1: Introduction to Work from Home Module 2: Online Meeting Tools Module 3: Project Management Tools Module 4: Project Planning Tools Module 5: Communication Tools Course 02: Online Course - A Perfect Guide to Home Business Module 01: Introduction to Business Module 02: Understanding Entrepreneurship Module 03: What Is a Home-Based Business? Module 04: Introduction to Online Business Module 05: Introduction to Digital Marketing Module 06: E-Commerce Business Model: Dropshipping Module 07: E-Commerce Business Model: Affiliate Marketing Module 08: Opportunities for Home-Based Income Module 09: At-Home Professional Service Provider Business Module 10: Introduction to Freelancing Course 03: Online Meeting Management Module 01: Planning and Preparation Module 02: Online Meeting Platforms Module 03: Meeting Etiquette and Tips Course 04: Using Zoom Meeting Effectively Module 01: Introduction Module 02: What is Zoom Meeting? Module 03: Why Use Zoom? Module 04: Tighter Security Module 05: Create Zoom Account Module 06: Navigating Zoom as a Participant Module 07: Scheduling a Meeting Module 08: Navigating Zoom as the Host Module 09: Live on Zoom as a Participant Module 10: Live on Zoom as a Host Module 11: Zoom Webinar Introduction Module 12: Closing Remarks Course 05: ZOOM: Master Video Conferencing in Just 40 minutes! Intro Zoom Intro and signing up Hosting Your First Zoom Meeting Inviting Participants Manage Participants Sharing Screens and Whiteboards More Screen Share Options Chat, Recording and Reactions TIPS 01- Virtual Backgrounds TIPS 02 - Custom Virtual Background TIPS 03 - Video Settings TIPS 04 - Calendar Zoom Extension TIPS 05 - Hiding Floating Menu TIPS 06 - Mute All Shortcut TIPS 07 - New Share TIPS 08 - Pause Share TIPS 09 - Annotate Course 06: Business Writing Words to Cut Building Strong Sentences SCQA How to Write Punchy Summaries Words that Work, Feedback that Improves Proof Reading Makes Perfect Course 07: Document Control Module 1: Introduction to Document Control Module 2: Principles of Document Control and Elements of Document Control Environment Module 3: Document Control Lifecycle Module 4: Document Control Strategies and Instruments Module 5: Document Management Module 6: Quality Assurance and Controlling Quality of Documents Module 7: Project Document Control Module 8: Electronic Document Management Systems and Soft Copy Documentation Course 08: Level 2 Microsoft Office Essentials Excel 2016 Getting Started with Microsoft Office Excel 2016 Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Word 2016 Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Workbooks - Microsoft Word 2016 (Beginner) PowerPoint 2016 PowerPoint Interface Presentation Basics Formatting Inserting Options Working with Objects Table Charts Review and Presentatin Access 2016 Introduction to Access Modify Data Working with Queries Access Forms Working with Reports Course 09: Touch Typing Essentials Course 10: Effective Communication Skills Diploma Course 11: Stress Management Training Course 12: Functional Skills IT Course 13: Time Management Course 14: Freelancing on UpWork CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Work from Home Essentials bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Work from Home Essentials is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Want to master the art of Baking and turn your passion into a profession? Well, look no further. With a single payment, you will gain access to our premium Baking Masterclass and take your cake decorating skills to a whole new level. With an understanding of the essence of cake decoration and ultimate baking, the course reveals the secrets and tricks master bakers follow to prepare delicious treats. You'll be familiar with various decorating tools, different baking styles, and ultimate cake decoration techniques to make the products even more beautiful. You'll also learn to spot the difference between a wide variety of cakes and desserts for various occasions and amaze your customers, meeting their expectations. Besides baking and cake decorating, the course also focuses on the subject matter you need to run your own bakery business. You'll know how to start your bakery, create effective marketing strategies, and attract more customers to uplift your sales and revenue for your baking business. Finally, the course will teach you about the pastry business's ultimate food safety and personal hygiene protocols. Along with this course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. This Baking Bundle Consists of the following Premium courses: Course 01: Introduction Course 02: Baking and Cake Decorating Level 2 Course 03: Bake a Layer Cake Course 04: Mastering the art of Macarons Course 05: New York Cheesecake Course 06: Baking & Cake Decorating Online Diploma Course Course 07: Complete Communication Skills Master Class for Life Course 08: Artisan Pastry & Desserts Course 09: Sourdough Breads & Pastries Mastery Course 10: Food Safety Supervising in Catering Diploma Course Course 11: Create a Short Recipe Video Our Baking course provides you with the abilities to: Identify ingredients and their functions for baking Apply appropriate scaling and mixing methods for cake baking Work with various forms of raw ingredients in making a finished cake Construct several layered cakes with different types of fillings Identify different types of icings that can be used for different types of cakes. Identify proper cooling and storage techniques Use baker's scales and specialised pastry tools and ingredients Demonstrate proper production stages for bread and pastries Develop professional skills and safe work habits. Apply correct food safety and sanitation techniques So, enrol now to advance your career! Curriculum of Baking Bundle Course 01: Introduction Welcome to the Course Reading a Recipe Mise en Place Choosing Ingredients Equipment Toolkit Special Notes for High Altitude What is a Butter Cake- Important Considerations for Butter Cakes Creaming Method- Almond Butter Cake Reverse Creaming Method- Vanilla Butter Cake What is an Oil Based Cake- History of Oil Based Cakes Important Considerations for Oil Cakes Blended Method- Chocolate Olive Oil Cake Blended Method- Carrot Cake What is a Sponge Cake- History of Sponge Cakes Sponge Cake Mise en Place American Sponge Cakes American Sponge Method- Classic American Sponge European Sponge Cakes European Sponge Method- Genoise What is Simple Syrup Simple Syrup Method Thank You! ---------- Other Courses Are ---------- Course 02: Baking and Cake Decorating Level 2 Course 03: Bake a Layer Cake Course 04: Mastering the art of Macarons Course 05: New York Cheesecake Course 06: Baking & Cake Decorating Online Diploma Course Course 07: Complete Communication Skills Master Class for Life Course 08: Artisan Pastry & Desserts Course 09: Sourdough Breads & Pastries Mastery Course 10: Food Safety Supervising in Catering Diploma Course Course 11: Create a Short Recipe Video How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Without any formal requirements, anybody can delightfully enrol in this course. This course is perfect for- Individuals with an interest in baking and cake decorating, regardless of their skill level Beginner bakers looking to learn the fundamental principles and techniques of baking Experienced bakers looking to improve their skills and learn new techniques Those who are interested in starting their bakery and cake-decorating business Anyone with a passion for baking and cake decoration People looking/preparing for job opportunities in the relevant fields Requirements This course has been designed to be fully compatible with tablets and smartphones. Career path Theoretical information from this course can help learners advance in the following career paths: Baker ( Salary: £16,000 to £24,000 per year) Cake Decorator ( Salary: £12,000 to £25,000 ) Food Factory Worker ( Salary: £14,000 to £27,000) Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Introduction to Baking) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Give a compliment to your career and take it to the next level. This Executive PA will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Executive PA will help you keep ahead of the pack. The Executive PA incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this Executive PA will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Executive PA, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Executive PA course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. Courses are included in this Executive PA Bundle: Course 1: Executive PA Course 2: Paralegal Course 3: GDPR Course 4: Level 2 Microsoft Office Essentials Course 5: Document Control Course 6: Touch Typing Essentials Course 7: Online Meeting Management Course 8: Minute Taking Essentials Level 2 Course 9: Workplace Confidentiality Course 10: Stress Management Training Course 11: Workplace Safety Course As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the course to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning: Pay once and get lifetime access to 11 CPD courses including this Course Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the course included in a one-time fee Free up your time - don't waste time and money travelling for classes Learn about at your ease - anytime, from anywhere Study from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Course Curriculum of Executive PA: Course 1: Executive PA Introduction to Personal Assistant Business Telephone Skills Mail Services and Shipping Travel Arrangements Organising Meeting and Conferences Time Management Record Keeping and Filing Systems Business Writing Skills Communication Skills Customer Service Microsoft Office Skills Course 2: Paralegal Understanding the Concept of Paralegal Key Legal Terminology Effective Communication Skills for Paralegals The Legal Workplace & Professionals Law & Legal Systems Contract & Business Law Property Law Wills, Probate, Estate Law Criminal Law Common Paralegal Legal Matters Human Rights Conflict and Conflict Resolution Professional Conduct and Ethics of Paralegals Mandatory Knowledge Fields and Survival Tips for Paralegals Course 3: GDPR GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 4: Level 2 Microsoft Office Essentials Excel 2016 Word 2016 PowerPoint 2016 Access 2016 Course 5: Document Control Introduction to Document Control Principles of Document Control and Elements of Document Control Environment Document Control Lifecycle Document Control Strategies and Instruments Course 6: Touch Typing Essentials Introduction How to Set up Your Computer How to type the letters F and J How to type the letters D and K How to type the letters S and L ---------- Executive PA---------- Course 7: Online Meeting Management Course 8: Minute Taking Essentials Level 2 Course 09: Workplace Confidentiality Course 10: Stress Management Training Course 11: Workplace Safety Course How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements This course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Moving from Secretary to an Executive PA Role) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Certificate of completion Digital certificate - Included