309 Courses

OurProfessional Freelance Writing Diploma can help you to take your writing skills to the next level. Learn the craft of creating attractive copies and how to make your mark in your written communication. This role provides you the convenience to maintain self pace in your course content. Get equipped with the skills you need to become a dynamic and highly sought after commercial writer. You will also learn how to write original, persuasive and engaging content that generates great outcome. Gain mastery over all the strategies that experts apply in their business initiatives. These skills will help you to effectively find out ways to become more productive and profitable. Discover the art of pitching and winning over your prospective customers using proven methods and guidelines. Course Highlights Professional Freelance Writing Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Freelance Writing Diploma into 18 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 10 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Freelance Writing Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Freelance Writing Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Freelance Writing Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module 01 Introduction to Freelancing FREE 00:30:00 Building a Successful Freelance Writing Career FREE 00:30:00 Types of Freelance Writing 00:30:00 CREATIVE WRITING - An Art 00:30:00 Web Blog Writing 00:30:00 SEO Writing 00:30:00 Module 02 Sales and Marketing writing 00:30:00 Newsletters and Editorial Writing 01:00:00 Magazine Writing 00:30:00 EBook Writing 01:00:00 Choosing the Right Topic- Limitations and Guidelines 00:30:00 Realizing Your Writing Skills 00:30:00 Module 03 Inking your writing Skills 00:30:00 Analyzing Your Writing Needs 01:00:00 How to Establish Credibility 00:30:00 How to Handle Difficult Clients 00:30:00 Finding Freelance Writing Opportunities 00:30:00 Freelance Writing- In a Glimpse 00:30:00 Mock Exam Mock Exam-Professional Freelance Writing Diploma 00:20:00 Final Exam Final Exam-Professional Freelance Writing Diploma 00:20:00

Are you working in a marketing industry? Do you want to be an expert in marketing field? The course is designed for the people who are in sales and marketing department. Course Description The heart of any business success depends on the proper marketing. As a result, an expert in marketing skill is required in every organisation. The theoretical knowledge of marketing can be acquired through formal education. The course focuses the practical knowledge about marketing skill that is pre-requisite for corporate success. In the course, you will learn the proper definition of marketing and what is the perfect system for marketing for your niche. You will also know how to communicate with your clients, how to create marketing goals and strategies based on your business, how to distinguish common marketing mistakes and how to solve the marketing mistakes. By the end of the course, you will be an expert marketer. Course Highlights Advanced Marketing Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Advanced Marketing Diploma into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 8 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Advanced Marketing Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Students, business people, entrepreneurs and individuals who want to know the proper marketing strategies. Advanced Marketing Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Advanced Marketing Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Advanced Marketing Diploma Module One - Getting Started FREE 00:30:00 Module Two - What is Marketing FREE 00:30:00 Module Three - Common Marketing Types (I) 00:30:00 Module Four - Common Marketing Types (II) 00:30:00 Module Five - The Marketing Mix 00:30:00 Module Six - Communicating the Right Way 01:00:00 Module Seven - Customer Communications 00:30:00 Module Eight - Marketing Goals 00:30:00 Module Nine - The Marketing Funnel 01:00:00 Module Ten - Marketing Mistakes (I) 01:00:00 Module Eleven - Marketing Mistakes (II) 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Advanced Marketing Diploma- Activities 00:00:00 Reference Books Marketing Book 00:00:00 Fundamentals of Marketing 00:00:00 Mock Exam Mock Exam- Advanced Marketing Diploma 00:20:00 Final Exam Final Exam- Advanced Marketing Diploma 00:20:00

Enrol in the Medical Sales Representative course for aspiring pharmacy professionals! The Medical Sales Representative course is the most comprehensive training course for anyone looking to work in the pharmaceutical industry. This online qualification will equip you with the most in-demand skills to work in a range of dispensing pharmacy and healthcare professions. The Medical Sales Representative course has been designed by experts in the industry to provide students with the best learning experience. You will gain valuable insight into the different roles in pharmacy, as well as common terminology and related legislation. Learning Outcomes Understand the foundations and evolution of pharmacy as it relates to medical sales. Comprehend the structure and educational requirements of the pharmacy team. Familiarise with the professional standards and safety protocols in the pharmaceutical sector. Grasp key legislative frameworks governing public health and the health service. Develop strategic sales, marketing acumen, and advanced communication techniques for successful negotiations. Why choose this Medical Sales Representative course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Medical Sales Representative Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Medical Sales Representative course for? Individuals aspiring to excel as professionals in pharmaceutical sales. Team members in health services seeking to enhance their understanding of pharmacy operations. Marketing personnel within the healthcare industry aiming to refine their sales strategies. Recent graduates targeting a niche in the intersection of health services and commerce. Career aspirants desiring to integrate sales acumen with in-depth health industry knowledge. Career path Pharmaceutical Sales Representative: £25,000 - £35,000 Healthcare Marketing Specialist: £30,000 - £40,000 Pharmacy Services Manager: £35,000 - £45,000 Medical Sales Consultant: £27,000 - £37,000 Pharmaceutical Account Manager: £40,000 - £50,000 Health Policy Advisor: £32,000 - £42,000 Prerequisites This Medical Sales Representative does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Medical Sales Representative was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Medical Sales Representative Module 01 : Introduction to Pharmacy 00:23:00 Module 02 : History and Development of Pharmacy 00:25:00 Module 03 : The Pharmacy Team 00:21:00 Module 04 : Training of the Pharmacy Team 00:40:00 Module 05 : Standards for Pharmacy Professionals 00:32:00 Module 06 : Pharmacy Practice 00:53:00 Module 07 : Health and Safety in the Pharmaceutical Industry 00:40:00 Module 08: Legislation on Public Health and Health Service (Part 1) 00:20:00 Module 09: Legislation on Public Health and Health Service (Part 2) 00:32:00 Module 10: Legislation on Public Health and Health Service (Part 3) 00:28:00 Module 11: Legislation on Public Health and Health Service (Part 4) 00:32:00 Module 12: Introduction to Sales 00:23:00 Module 13: Sales Growth 00:23:00 Module 14: Sales and Marketing 00:26:00 Module 15: Communication Skills 00:25:00 Module 16: Sales Negotiations 00:28:00 Module 17: Tips and Tricks for Sale 00:18:00

In today’s fast-paced business landscape, knowing how to effectively drive sales, influence buying behaviour, and build brand appeal is more vital than ever. This course brings together key concepts of sales strategy, merchandising techniques, and marketing principles to give learners a solid understanding of how businesses capture and retain customers in a competitive marketplace. Whether you're brushing up on existing knowledge or exploring a new area of interest, this course offers an insightful perspective into how successful businesses create demand and maintain momentum. Delivered entirely online, this learning experience is designed to help you understand how decisions in sales and marketing affect broader business goals. You’ll explore consumer behaviour, product positioning, pricing psychology, retail display logic, and digital marketing essentials – all through accessible, jargon-free lessons that keep things both relevant and professional. Ideal for business-minded individuals with a curious edge and a commercial instinct, this course is a smart step towards knowing how the business engine ticks – and how to keep it ticking profitably. Key Features Instant e-certificate on Business: Sales, Merchandising & Marketing (BUSS) Fully online, interactive Business: Sales, Merchandising & Marketing (BUSS) course with audio voiceover Developed by professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Here is where creativity meets strategy, as you learn to weave compelling narratives with Creative Openings and master the art of Making Your Pitch. Overcome objections with finesse, sealing the deal with confidence and flair. But it doesn't end there; follow up with finesse, setting goals that propel your ventures to new heights. In our comprehensive curriculum, every facet of the dynamic business landscape is explored. From the intricate dance of Merchandising Theory to the strategic prowess of Merchandising Strategy, you'll emerge equipped with a toolkit honed for success. Dive into the essence of Marketing, dissecting its myriad forms and understanding the alchemy of the Marketing Mix. Learn to communicate with impact, aligning your message with your goals to drive unparalleled results. Join us on this exhilarating journey, where the realm of business unfolds in all its glory. Course Curriculum Module 01: Market Research Module 02: Applying Market Sizing to Business Planning Module 03: Creative Openings Module 04: Making Your Pitch Module 05: Handling Objections Module 06: Sealing the Deal Module 07: Following Up Module 08: Setting Goals Module 09: Merchandising Theory Module 10: Product Management Module 11: Merchandise Management Module 12: Inventory Management and Analysis Module 13: Merchandising Strategy Module 14: Merchandise Pricing Module 15: Visual Merchandising Module 16: What is Marketing? Module 17: Common Marketing Types (I) Module 18: Common Marketing Types (II) Module 19: The Marketing Mix Module 20: Communicating the Right Way Module 21: Marketing Goals Learning outcomes Conduct effective market research to inform business strategies and decisions. Utilise market sizing techniques for comprehensive business planning and forecasting. Develop compelling openings and pitches to engage potential customers. Effectively address objections and concerns during sales interactions. Apply strategies to successfully close deals and secure agreements with clients. Implement follow-up procedures to maintain relationships and maximise sales opportunities. Accreditation All of our courses, including this Business: Sales, Merchandising & Marketing (BUSS) course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Business: Sales, Merchandising & Marketing (BUSS). Certification Once you've successfully completed your Business: Sales, Merchandising & Marketing (BUSS) course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Business: Sales, Merchandising & Marketing (BUSS) course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Business: Sales, Merchandising & Marketing (BUSS) course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Business: Sales, Merchandising & Marketing (BUSS) course is ideal for: Individuals seeking foundational knowledge in Business: Sales, Merchandising & Marketing (BUSS). Aspiring entrepreneurs aiming to understand market dynamics and consumer behaviour. Business professionals looking to enhance their sales and marketing skills. Students pursuing careers in retail management or product marketing. Anyone interested in mastering effective sales techniques and marketing principles. Requirements Learners do not require any prior qualifications to enrol on this Business: Sales, Merchandising & Marketing (BUSS) course. You just need to have an interest in Business: Sales, Merchandising & Marketing (BUSS). Career path After completing this Business: Sales, Merchandising & Marketing (BUSS) Course you will have a variety of careers to choose from. The following job sectors of Business: Sales, Merchandising & Marketing (BUSS) are: Sales Representative Marketing Coordinator Retail Merchandiser Product Manager Market Research Analyst Business Development Executive Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Imagine ditching the commute and becoming your own boss. E-commerce, or electronic commerce, is booming, offering a path to financial freedom through online businesses. This comprehensive course, 'E-Commerce: Complete Guide to Income Mastery,' is your key. We'll debunk the mystery of 'what is e-commerce' and equip you with the skills to thrive in this ever-growing digital marketplace. Whether you dream of a side hustle or a full-time career, this course paves the way to join the e-commerce revolution and potentially achieve financial independence, like a universal basic income you create through smart online strategies. Learning Outcomes Master the fundamentals of e-commerce and online selling. Craft a winning sales strategy for your online store. Implement effective marketing tactics to drive traffic and boost sales. Discover hot product ideas and profitable niches in the e-commerce landscape. Learn best practices to optimize your online store for success. Why buy this E-Commerce: Complete Guide to Income Mastery course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the E-Commerce: Complete Guide to Income Mastery there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this E-Commerce: Complete Guide to Income Mastery course for? Budding entrepreneurs seeking to launch e commerce business. Individuals seeking new income streams through e-commerce. Anyone curious about the world of online sales and marketing. People looking to develop in-demand e-commerce skills. Those seeking a flexible career path with financial potential. Prerequisites This E-Commerce: Complete Guide to Income Mastery does not require you to have any prior qualifications or experience. You can just enrol and start learning.This E-Commerce: Complete Guide to Income Mastery was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path E-commerce Manager: £35,000 - £55,000 Per Annum Digital Marketing Specialist: £25,000 - £40,000 Per Annum Social Media Manager: £22,000 - £35,000 Per Annum SEO Specialist: £28,000 - £45,000 Per Annum Content Marketing Manager: £30,000 - £50,000 Per Annum Web Developer (E-commerce): £28,000 - £48,000 Per Annum Course Curriculum E-Commerce: Complete Guide to Income Mastery Lesson 1 - Ecommerce Income Mastery - Overview 00:03:00 Lesson 2 - How to sell online step by step 00:06:00 Lesson 3 - Best Ecommerce Marketing Strategies 00:05:00 Lesson 4 - Hot Selling Ecommerce Business Ideas 00:06:00 Lesson 5 - Best Ecommerce Tips For Success 00:07:00 Lesson 6 - Best Dropshipping Product Categories to Sell 00:05:00 Lesson 7 - How to find the right eCommerce niche and start selling 00:04:00 Lesson 8 - How to drive traffic to your online store 00:04:00 Lesson 9 - Best Practices for highly effective eCommerce Product Videos 00:04:00 Lesson 10 - How to be a Virtual Assistant and start making income 00:04:00 Lesson 11 - Best eCommerce email marketing campaigns for higher engagement 00:04:00 Lesson 12 - Setting up an eCommerce loyalty program for more revenue 00:05:00 Lesson 13 - How to set up a Facebook ad funnel for e-commerce products 00:06:00 Lesson 14 - How to boost e-commerce sales using Instagram 00:05:00 Lesson 15 - Critical mistakes eCommerce store owners should avoid 00:05:00

Elevate your expertise in hotel management with our comprehensive course. Master quality management, communication skills, and more. Perfect for aspiring professionals and industry veterans alike. Get recognised with a CPD certificate. Start your journey today!

This course is for you if you work with people as a leader or manager and are looking at ways to help improve performance by developing emotional intelligence through coaching. The GROW (Goal, Reality, Options, Will) Model is a well-respected tool in coaching and this is explored to improve your questioning and listening techniques. It demonstrates the power of coaching through the use of a structure that enables questioning to flow conversationally and in a logical sequence.

Overview This comprehensive course on Business Strategy Planning will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Business Strategy Planning comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Business Strategy Planning. It is available to all students, of all academic backgrounds. Requirements Our Business Strategy Planning is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 24 sections • 163 lectures • 14:21:00 total length •Learn Business Fundamentals and Create Your Own Business Plan Today!: 00:02:00 •Quickfire Strategy Quiz How much do you know about your business strategy?: 00:02:00 •Quickfire Strategy Quiz - My 'Answers': 00:10:00 •How to get the most from this Course: 00:09:00 •Using the Course Map Matrix: 00:06:00 •Guide to the Course Assignments: 00:04:00 •Download All Course Materials Here: 00:03:00 •Section Introduction: Connecting Business Strategy to the Business Plan: 00:02:00 •Business Strategy to Business Plan: 00:04:00 •What do we mean by Business Strategy?: 00:02:00 •What is a Business Plan?: 00:06:00 •What do we mean by Corporate Strategy?: 00:07:00 •Should You Be Creating Shareholder Value?: 00:07:00 •Introduction to Strategic Management: 00:06:00 •Section Introduction: The Value of Strategic Analysis: 00:01:00 •Strategic Analysis - The First Step: 00:02:00 •What is Strategic Analysis?: 00:05:00 •Frameworks for Strategic Analysis: 00:10:00 •Strategic Analysis Frameworks Case Study: Apple: 00:11:00 •Section Introduction: Frameworks and Theories Business Strategists Must Know: 00:02:00 •Why are these Business Models important?: 00:02:00 •The Story of the Hedgehog and the Fox: 00:03:00 •Why are Management Theories Useful in Business Strategy?: 00:09:00 •SWOT Analysis: 00:05:00 •Introduction to Michael Porter's Five Forces Model: 00:06:00 •Lafley and Martin Five Step Strategy Model: 00:06:00 •The 5Cs Model: 00:06:00 •What is PEST or Broad Factors Analysis?: 00:05:00 •PESTEL Analysis: 00:05:00 •Ansoff Matrix: 00:07:00 •Value Chain: 00:05:00 •Business Model Synthesis: 00:08:00 •Black Swan Events - Coronavirus: 00:05:00 •Section Introduction: Critical Evaluation of Leadership: 00:01:00 •Vision and Leadership - Starting at the Top: 00:06:00 •What Skills Are We Looking For In Management?: 00:07:00 •What is the Purpose of a Vision Statement?: 00:03:00 •Section Introduction: Products Services and Competitive Advantage: 00:02:00 •What do we mean by Products and Services: 00:03:00 •Why Product Differentiation is Critical: 00:05:00 •Product Diversification in Business Strategy: 00:06:00 •How Does Quality Management fit into your Business Strategy?: 00:04:00 •What do we mean by Competitive Advantage?: 00:06:00 •Bowman's Strategic Clock - Strategic Positioning: 00:09:00 •Products, Services and Technology in the Business Plan: 00:06:00 •Section Introduction: Competition - Know Your Enemy: 00:02:00 •Competitor Analysis: 00:05:00 •BCG Matrix: 00:06:00 •Competitors and Competitive Forces: 00:10:00 •Competitive Intensity: 00:09:00 •Industry Life Cycle: 00:05:00 •Competition - Business Plan Tie In: 00:02:00 •Section Introduction: Industry, Markets and Competition: 00:02:00 •What do we mean by External Strategic Analysis: 00:09:00 •How Does Industry Analysis Help?: 00:05:00 •Conducting PEST or Broad Factors External Analysis: 00:11:00 •What are the Business and Funding Life Cycles?: 00:10:00 •Value Chains: Connecting Companies to their External Environment: 00:08:00 •Addressing the Total Addressable Market (TAM): 00:05:00 •Market Segmentation: Choosing Customers: 00:07:00 •Bargaining Power of Suppliers: 00:06:00 •Bargaining Power of Customers/Buyers: 00:06:00 •Business Plan: Industry, Markets and Competition: 00:04:00 •Section Introduction - Operations and Customer Management: 00:02:00 •What are Business Operations?: 00:03:00 •Strategic Analysis with the Business Model Canvas: 00:14:00 •How can Corporate Structure impact Strategy?: 00:07:00 •Organisational Development: 00:04:00 •Reviewing the Operations of the Firm: 00:03:00 •Click and Mortar - Online meets Offline: 00:05:00 •eCommerce Business Models: 00:06:00 •Internal Strategic Analysis - Business Plan Tie In: 00:05:00 •Section Introduction: Six Minute Strategist SWOT Assignment: 00:02:00 •Section Introduction: Customer Value Proposition: 00:02:00 •Understanding the Customer Value Proposition: 00:03:00 •Positioning Your Firm in the Market: 00:04:00 •What do we mean by a Profit Model?: 00:05:00 •Hax's Delta Model: 00:09:00 •Switching Costs and Customer Strategy: 00:03:00 •Managing the Customer Experience: 00:05:00 •What is the Customer Journey?: 00:06:00 •Customers, Customer Value and the Business Plan: 00:03:00 •Section Introduction: Sales and Marketing: 00:02:00 •The 5 Ps of Marketing: 00:06:00 •How Can You Plan Your Marketing?: 00:11:00 •Push Marketing Strategy: 00:03:00 •Pull Marketing Strategy: 00:04:00 •Understanding AIDA: 00:07:00 •Progressive Sequence of 9 Agreements: 00:07:00 •Pricing Strategies: 00:11:00 •Sales and Marketing in the Business Plan: 00:06:00 •Section Introduction: Digital Business Strategy Transformation: 00:02:00 •Why Do You Need A Digital Strategy Blueprint?: 00:07:00 •What Skills and Assets do you need to be a Digital Entrepreneur?: 00:07:00 •Digital Strategy Blueprint Overview: 00:18:00 •Digital Strategy - Customer Centric Transformation: 00:07:00 •Digital Strategy - Customer Experience Transformation: 00:05:00 •Digital Strategy - Customer Channel Transformation: 00:06:00 •Digital Strategy - Customer Engagement Transformation: 00:19:00 •Digital Strategy - Digital Skills Transformation: 00:04:00 •Digital Strategy - Tools and Resources: 00:02:00 •Section Introduction: Understanding Financial Statements: 00:02:00 •Overview of Financial Statements: 00:03:00 •GAAP: Accruals vs Cash Accounting: 00:06:00 •Income Statement or Profit and Loss Account: 00:08:00 •Introduction to the Balance Sheet: 00:11:00 •Cash Flow Statement: 00:06:00 •Cash Flow Metrics Explained: 00:09:00 •Case Study - Apple Financial Statements: 00:04:00 •Financial Statements in the Business Plan: 00:06:00 •Section Introduction: Strategic Financial Analysis: 00:01:00 •What is Financial Analysis?: 00:11:00 •Income Statement Profitability Ratios: 00:04:00 •Balance Sheet Ratio Analysis: 00:12:00 •Cash Flow Statement Analysis: 00:05:00 •Valuation Ratios: 00:04:00 •Section Introduction: Financial Analysis - Case Study and Assignment: 00:01:00 •Apple Inc Financial Analysis - Solution: 00:03:00 •Discussion of Measurements of Growth Analysis: 00:05:00 •Discussion of Measures of Profitability Analysis: 00:07:00 •Discussion of Trading Performance Analysis: 00:03:00 •Discussion of Working Capital (Liquidity and Efficiency) Analysis: 00:12:00 •Section Introduction: Future Business Strategy Analyser Assignment: 00:01:00 •Section Introduction: Goal Setting and Performance Management: 00:02:00 •Introduction to Goal Setting: 00:03:00 •What do we mean by SMART Goals?: 00:04:00 •Key Performance Indicators: 00:04:00 •Strategic Dashboards: 00:07:00 •Corporate Performance Management: 00:04:00 •Objectives and Key Results: 00:04:00 •Year over Year Performance: 00:04:00 •Section Introduction: Growth Strategies: 00:02:00 •Organic vs Inorganic: 00:03:00 •The Advantage of First Mover Advantage: 00:05:00 •The Importance of Scalability: 00:04:00 •Merger and Acquisitions Growth Strategies: 00:10:00 •Buy and Build Growth Strategy: 00:08:00 •Negative Growth- Company Recovery Strategies: 00:09:00 •Post Coronavirus Strategies: 00:06:00 •Growth Strategies Business Plan Tie In: 00:03:00 •Section Introduction: Valuation, Funding, Exits and Returns: 00:02:00 •Valuation and Funding - A Consequence of our Business Strategy: 00:04:00 •How to Value a Company: 00:11:00 •Sources of Equity Funding: 00:08:00 •What is a Pre-Money Valuation?: 00:06:00 •How to Create a Pitch Deck for Investors: 00:06:00 •Sources and Uses of Funds in the Business Plan: 00:02:00 •What is a Cap Table?: 00:05:00 •Exit Strategies and Returns: 00:09:00 •Transaction Cost Management: 00:02:00 •Section Introduction: Risk Assessment: 00:01:00 •Risk Assessment - Strategic Plan Summary: 00:02:00 •Section Introduction: Business Plan Synthesis: 00:03:00 •Business Plan Synthesis: 00:03:00 •Business Plan - Executive Summary: 00:02:00 •Business Plan - History and Background: 00:02:00 •Business Plan - Management Summary: 00:04:00 •Business Plan Appendicies: 00:04:00 •Key Questions Check List: 00:01:00 •Business Plan - Audience Targeting: 00:03:00 •Business Plan Refinement: Types of Businesses: 00:02:00 •Summary and Wrap Up: 00:05:00 •Additional File: 00:00:00

For any business to flourish, customer satisfaction is vital. Whether you are a businessperson looking for effective ways of managing customers or a job seeker looking to step into the customer management sector, our Customer Management Training course is the perfect fit for you. Therefore, enrol without delay! Our expertly designed training materials give students the information and skills to manage and sustain client relationships effectively. The course covers various subjects, including communication, problem-solving, and customer service. Participants will learn how to recognise and comprehend the requirements and expectations of clients and how to deliver first-rate customer service. Communication strategies, including active listening and effective verbal and written communication, will also be covered throughout the course. Participants will also learn how to handle and address customer complaints as well as how to convert dissatisfied clients into ones who are satisfied. Additionally, crucial abilities like time management, dispute resolution, and creating and maintaining long-term client relationships will be covered in the course. Upon completion, participants will have the knowledge and skills to manage customer relationships and provide excellent customer service effectively. This training can help improve customer satisfaction, increase sales, and improve a business's overall performance. What you'll learn Acknowledging effective customer service techniques and identifying and understanding customer needs and expectations. Knowledge of communication techniques, such as active listening and effective verbal and written communication. Techniques for handling and resolving customer complaints and turning unhappy customers into satisfied ones. Comprehending time management and conflict resolution skills and how to build and maintain long-term customer relationships. Knowledge of the latest customer management technologies and tools, such as CRM software and analytics. This Customer Management Training is designed by industry experts and will give you a thorough understanding of this topic. Our courses are designed with easy-to-understand modules that break down each topic and give our learners proper training on the subject. If you want to work in this sector and stand out from the rest of the competition, then our course is the perfect place to start. We guarantee that you will gain relevant skills and will gain tremendous knowledge on the subject. And the professional qualifications that you achieve after completing the course will help you greatly in procuring a job in the relevant field. Enjoy a pleasant learning experience with the Academy for Health & Fitness. Enrol in our course Today! Learning Outcomes Skills You Will Gain From This Training Customer service Problem-solving Communication Stress Management Why should you choose the course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Training program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Here is a curriculum breakdown : Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You, and Next Steps Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment, after which you will receive instant results. Show off Your New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals who want to improve their skills and knowledge in managing customer relationships. Sales and marketing professionals who want to learn best practices for managing customer interactions and building customer loyalty. Business owners and managers who want to ensure their employees have the skills and knowledge needed to provide excellent customer service. Job seekers looking to expand their skills and increase their chances of landing a job in a customer-facing role. Anyone who wants to learn more about effective customer management and how to create positive customer experiences. Career path Our course will aid the learners in advancing their careers in the following fields - Customer Service Manager - £20,000 - £35,000 per year. Sales Manager - £30,000 - £50,000 per year. Marketing Manager - £30,000 - £60,000 per year. Operations Manager - £35,000 - £70,000 per year. Business Development Manager - £30,000 - £60,000 per year.

In this modern era, sales is not about just selling anymore but about building trust and educating customers. In every job or business, you will come across sales moments; even if you're trying to sell yourself to the interviewer for a job or selling products to the customer, it's an essential skill in aspects of your career. So if you want to maximise your potential or build a lucrative career, then this course is the right choice for you. Enrol today to develop knowledge and skills to drive your career forward and get ahead of the curve! This course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. This course incorporates the fundamentals of defining sales, growth, hypnosis, presentation, marketing, limitations, communications, and negotiation. Through this comprehensive course, you will develop knowledge and skills on dealing with customers, dealing with objections from customers, and techniques to counter reposition. In addition, this course will help you demonstrate an understanding of the different approaches for attracting customers using various media such as email marketing. Likewise, through this course, you will understand the different customer behavioural patterns that help make purchase decisions easier. Furthermore, this course will illustrate your perception of the ideal selling process and avoid common mistakes. Overall, completing this course will help you master the knowledge and skills required to become a complete salesperson. What will I learn from this course? Familiarise with defining sales, rules, and agents Understand the methodologies of growth Demonstrate knowledge of hypnosis Explore how to attract customer's attention using a powerful presentation The principles of marketing Assess the leverage, limitations, and risk associated Importance of communication skills Understand how to deal with customers and analyse customer behaviour Approaches to handle objections from the customer Marketing and advertising techniques On top of everything, you will get a certificate that includes 10 CPD points to help make a mark for yourself in the competitive job market. This certificate will also help you create an impression of self-reliance and dedication that will surely attract prospective employers to prioritise your job application. So enrol in this course today and open doors to enchanting career opportunities ahead. The programme has been designed by experts to create a rich and in-depth training experience for all the students who enrol on it. Enrol on the course now and get instant access to all course materials. Enjoy this course materials online from any internet-enabled device and learn when it suits you. Start your learning journey with this course straight away and take a step forward in securing a better future! Why should you choose the course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the programme in your own time, at your own pace Each of our students gets full tutor support on weekdays (Monday to Friday) ***Course Curriculum*** Here is the curriculum breakdown of the programme: Module 1: Introduction to Sales Module 2: Sales Growth Module 3: Sales Hypnosis Module 4: Sales Presentation Module 5: Sales and Marketing Module 6: Leverage and Limitations Module 7: Communication Skills Module 8: Sales Negotiations Module 9: Dealing with Customers Module 10: Handling Objections Module 11: Tips and Tricks for Sale Assessment Process Once you have completed all the modules in this course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Skills course right for You? The course is primarily for motivated learners looking to add a new skill to their CV and stand head and shoulders above the competition. Anyone of any academic background can enrol on this Nutrition course. However, this course is preferable for: Individuals currently looking to increase their profit figures Individuals considering sales as a career in the future Anyone who has to deal with customers face-to-face Requirements There are no previous knowledge requirements for the programme; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this course without any hesitation. All students must have a passion for learning and literacy, as well as being over the age of 16. Browse this 100% online course from any internet device, including your computer, tablet or smartphone. Study at your own pace and earn an industry Skillset with this course. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.