470 Courses

This course is for you if you work with people as a leader or manager and are looking at ways to help improve performance by developing emotional intelligence through coaching. The GROW (Goal, Reality, Options, Will) Model is a well-respected tool in coaching and this is explored to improve your questioning and listening techniques. It demonstrates the power of coaching through the use of a structure that enables questioning to flow conversationally and in a logical sequence.

This course is about proactively working together with others in ways that will help you to communicate more efficiently as you engage with each other to bring value to your company and your customers. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.

This course is a standalone course for anyone interested in understanding how work to more effectively with others as a leader. It compliments other courses that explore emotional intelligence in more depth. You'll receive all the information that you need and will be coached using loads of practical hints that you can use straight away.

Learn the principles of emotional intelligence about how your emotions influence the way you understand yourself, how you build relationships, how you manage stress and how you make decisions. We all have emotions! You will need an open mind and a willingness to learn about how to positively embrace working with your intelligence and your emotions. You should be committed to developing your ability to manage the emotional dimensions of life.

Description Microsoft Excel has hundreds, if not thousands, of functions and features. This course aims to cover some of the best – that is the ones I find most useful. In “Adventures in Excel”, I cover the simple-to-use but powerful functions that I use most often: Basic features including products and powers Key date functions including the calculation of due dates and days past due Generating random numbers and random dates The new IFS functions (new to Office365) Text functions The most useful logical functions and IS functions How to create a drop-down list The new XLOOKUP function Pivot tables   These functions are easy to use, and, unless your role is extremely specialised, they are probably the ones you’ll use 90% of the time. I hope you find the course helpful.   Learning Outcomes Participants in this course will learn: Basic Excel functions including SUM, AVERAGE, MIN, MAX, PRODUCT, POWER and SQRT Useful date functions including TODAY, EOMONTH, EDATE, and DAYS Generating random numbers using RAND and RANDBETWEEN; generating random dates; and randomly picking an item from a list or table The new RANDARRAY function in Office365 The new IFS functions in Office365 including AVERAGEIFS, MAXIFS, MINIFS, COUNTIFS, and SUMIFS Text functions including TRIM, LOWER, UPPER, PROPER, LEFT, MID, RIGHT, FIND, TEXTJOIN and CONCATENATE Logical functions AND, OR, and NOT and IS functions ISTEXT, ISNUMBER, ISBLANK and ISERROR How to create a drop-down list The new SORT and FILTER functions in Office365 VLOOKUP and the new XLOOKUP function How to create a Pivot table and analyse data with one     Course Requirements There are no pre-course requirements.   Additional Resources Course Spreadsheet with the examples covered.     About Ross Ross Maynard is a Fellow of the Chartered Institute of Management Accountants in the UK. He is director of Ideas2Action Process Excellence Ltd and has 30 years’ experience as a process improvement consultant and facilitator. Ross is also a professional author of online training courses for accountants. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Are you ready to explore the art of needle felting? This course is the perfect opportunity to dive into a creative and fulfilling hobby that allows you to transform wool into beautiful, textured designs. Whether you're interested in crafting unique ornaments, decorative pieces, or creating tiny wool sculptures, needle felting provides a wonderful outlet for your imagination. With step-by-step instructions and easy-to-follow lessons, you’ll soon master this fun, relaxing art form. In this course, you’ll learn all the essential techniques to start felting with confidence. From basic needles to understanding different types of wool, we’ll guide you through every aspect of the process. You'll discover how to manipulate fibres to create detailed patterns and textures, giving you the skills to create stunning works of art. No prior experience is needed, making this an excellent choice for anyone looking to try their hand at something new and creative. So, grab your felting needles and wool, and let’s get started on this enjoyable and rewarding journey into the world of needle felting! Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Needle Felting Module 02: Needle Felting Tools and Materials Module 03: Basic Needle Felting Techniques Module 04: Advanced Techniques Module 05: Animal Sculptures and Figurines Module 06: Needle Felted Animals Module 07: Other Needle Felted Items Learning Outcomes: Develop a solid foundation in needle felting techniques. Identify and proficiently use essential needle felting tools and materials. Execute basic and advanced needle felting techniques with precision. Create lifelike animal sculptures and figurines through expert guidance. Produce charming needle-felted animals, showcasing advanced crafting skills. Diversify your expertise by crafting various needle-felted items. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Craft enthusiasts seeking a new artistic venture. Artisans aiming to enhance their needle felting proficiency. Individuals eager to explore the world of three-dimensional crafting. Hobbyists desiring a therapeutic and creative outlet. Beginners interested in learning needle felting from scratch. Skilled crafters looking to refine and expand their repertoire. Those passionate about creating lifelike animal sculptures. Individuals seeking a fulfilling and engaging crafting experience. Career path Freelance Needle Felting Artisan Art and Craft Workshop Facilitator Specialized Craft Store Assistant Artisanal Gift Shop Owner Online Handmade Craft Retailer Craft Blog Content Creator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Elite EA/PA Forum We are delighted to announce the Elite EA/PA Forum for the UK & Ireland will be on the 13th November 2025. Our workshop aims to: Enhance your influence and impact by mastering assertive communication, negotiation, and self-advocacy skills. Stay composed and solution-focused in high-pressure situations with practical tools for crisis management and clear decision-making. Embrace evolving technology by understanding how AI and automation can streamline your role and boost efficiency. Future-proof your career by building strategic value, resilience, and adaptability in an ever-changing professional landscape. Keynote Address with Q&A from the audience: What to expect from Sam's Keynote: With over 30 years supporting leaders at the highest levels, Sam Cohen brings a wealth of insight, experience, and stories (the kind she can share) to the stage. From 18 years serving within The Royal Household - including as Deputy Private Secretary and Press Secretary to Her late Majesty Queen Elizabeth II - to working with The Duke and Duchess of Sussex, running the Prime Minister’s Office at Downing Street, and serving as Chief of Staff to the global CEO of Rio Tinto, Sam’s career is a masterclass in discretion, diplomacy, and delivering at the top. In this exclusive keynote, Beyond the Role, Sam will explore how Executive Assistants don’t just support leaders - they shape leadership, drive strategy, and build legacy from behind the scenes. Join us for this rare opportunity to hear from someone who’s been at the epicentre of power - and bring your questions! The keynote will include a live Q&A, where you can ask Sam about her remarkable career, leadership insights, and how to truly excel in high-performance environments. (Don’t ask her what the Queen kept in her handbag - she’s not telling.) Sam Cohen Career Bio: Sam Cohen has spent the last 30 years working to support leaders in the public and private sectors. Sam spent 18 years serving The Royal Household, as Deputy Private Secretary to Her late Majesty Queen Elizabeth II and Press Secretary to The Queen. Sam also served as Private Secretary to The Duke and Duchess of Sussex. Following this time, Sam worked as Director of the Prime Minister’s Office at Downing Street under Boris Johnson and, most recently, was Chief of Staff to the global CEO at Rio Tinto. Source: ABC News - YouTube Channel. Facilitator - AM: Monika Turner The Confident Assistant - Speak Up, Go After What You Want & Create The Future You Deserve: Develop practical strategies to negotiate workload, boundaries, and career growth with confidence. Learn assertive communication techniques to handle challenging conversations effectively. Build self-advocacy skills to articulate your value and influence outcomes in the workplace. Monika Turner Career Bio: Monika Anna Turner is an ICF-certified Leadership and Executive coach with over seven years of experience helping professionals unlock their confidence, elevate their voice, and lead with authenticity. Before stepping into coaching, she built a successful career as a Personal Assistant, Executive Assistant, and ultimately Chief Of Staff —giving her a deep understanding of the unique challenges and strengths of support roles. Originally from Poland, Monika knows firsthand what it’s like to question your voice and your value—especially in a second language. Her journey from self-doubt to self-assurance informs everything she does today. Through her coaching, she empowers assistants and leaders alike to move beyond fear, speak up and create fulfilling careers they’re proud of. Panel Suzie Joughin Senior Executive Assistant at the Houses of Parliament Restoration & Renewal. Suzie is an experienced senior executive assistant, specialising in the public and third sectors.  Suzie’s career highlights include senior administrative roles in Cancer Research UK, the largest independent cancer research charity in the world; UK Research and Innovation, the UK’s national funding agency investing in science and research in the UK during the Covid-19 pandemic; and her current role on the Houses of Parliament Restoration and Renewal Programme.  Rebecca Polson Executive Support Manager to the Chief Executive An award-winning Executive Assistant with over 10 years’ experience across the higher education, charity, private, and public sectors. Currently Executive Support Manager to the Chief Executive at Alzheimer’s Research UK, she provides high-level support in the fast-paced, mission-driven environment of the largest dementia research charity in the UK. Her previous roles include supporting senior leaders at the Natural History Museum, the Incorporated Society of Musicians, and the Royal College of Music. She brings expertise in executive support, governance, stakeholder engagement, and complex diary and project management. Named PA of the Year in 2023 and a finalist in the SecsintheCity PA of the Year Awards, she is known for her professionalism, discretion, and ability to stay ahead of the needs of the people and organisations she supports. Ola Boddington Senior Executive Assistant As a seasoned Executive Assistant, she has honed her skills in management and project planning over the years. She has worked with various organisations, including Zoa, Signal AI, and ConsenSys, where she provided high-level administrative support to senior executives. Her expertise lies in managing complex schedules, coordinating travel arrangements, and ensuring seamless communication among team members. She is also proficient in using various software tools to streamline workflows and enhance productivity. She is passionate about delivering exceptional service and contributing to the success of the teams she works with. Claudine Martin Senior Executive Assistant Claudine is a highly skilled Senior Executive Assistant, currently supporting the Head of BNY Pershing EMEA. With a distinguished career spanning nearly 17 years in the British Army, Claudine retired in 2023 at the rank of Staff Sergeant, bringing a wealth of experience in high-pressure environments and strategic operations to her current role. Throughout her military career, Claudine specialised in Human Resources, and served as the Personal Assistant to the Army Director of Engagement and Communication at the Ministry of Defence. In this capacity, she played a pivotal role in the planning and execution of significant events and initiatives, showcasing her exceptional organisational skills and attention to detail. Her dedication and professionalism were recognised when she was awarded PA of the Year in 2019 by PA Life. An advocate for the Executive Assistant profession, Claudine is also a sought-after public speaker. She regularly shares her insights at industry events, including the PA Show, and serves as an advisory board member, contributing to the ongoing development and recognition of the profession. Claudine is passionate about empowering others and has previously mentored young people through the Diana Award, a programme established in honour of Princess Diana to support disadvantaged youth. Additionally, she has participated in Fast Forward 15, a mentoring initiative aimed at women aspiring to build careers in events, hospitality, or related industries. With her extensive experience, dedication to excellence, and commitment to mentorship, Claudine continues to make a significant impact in her field and inspire the next generation of leaders. She proudly represented the UK at the Invictus Games 2023, showcasing her unwavering determination and unwavering spirit. In her spare time, Claudine enjoys park run and writing poems. The Importance of Becoming a Strategic Advisor Learn how to shift from reactive to proactive. Develop the mindset and behaviours of a strategic advisor. Understand how to add value beyond your job description. Facilitator - PM: Justin Kabbani AI Is Not Here to Replace You. It's Here to Upgrade You. We'll explore Justin's proven 3P framework: Priming – How to set up AI like a strategic advisor by feeding it context, tone and mindset Prompting – How to craft clear, structured instructions to get consistently great results Producing – How to turn AI outputs into high-leverage work that makes you stand out Your session outcomes: Real examples from admin professionals already using AI to elevate their work Prompts you can copy, adapt, and test live Interactive exercises to build confidence fast A practical challenge to implement right after the session If you’ve been overwhelmed by AI, or underwhelmed by its impact, this session will change that. You'll leave with tools you can use today, and a mindset you’ll carry forward for the rest of your career. Justin Kabbani Career Bio: Justin Kabbani is one of Australia’s most in-demand AI trainers and keynote speakers, known for making AI feel simple, powerful, and immediately useful. He’s worked with brands like Uber, Treasury Wine Estates, and Udemy, helping their teams embed AI into daily workflows, strategic planning, and executive communication. Over the past two years, Justin has trained more than 2,000 professionals across Australia and beyond, consistently earning feedback like “mind-blowing,” and “game-changing”. His signature Prime, Prompt, Produce framework has transformed how business leaders, executive assistants, marketers, and teams think, work, and communicate with AI, without needing to be “tech people.” Justin believes AI isn’t here to replace people. It’s here to take the robotic work off our plate, so we can focus on what humans do best. LinkedIn: https://www.linkedin.com/in/justinkabbani/ Website: https://justinkabbani.com/ Speed Connections Networking Session Join us for Speed Connections, a lively 30-minute networking session designed to foster meaningful connections in a fun, fast-paced environment. Every 10 minutes, attendees will be placed into new breakout rooms with small groups, giving everyone the chance to meet a diverse range of peers. Each breakout session will feature engaging prompts to spark conversations and make networking enjoyable and memorable! Who will attend this event? Executive Assistant (EA) Personal Assistant (PA) Virtual Assistant (VA) Legal Secretary Legal Executive Assistant Administrative Assistant Office Manager Health Care Office Manager Chief of Staff Additional roles may be relevant depending on role responsibilities along with development opportunities. This workshop is open to females, male including trans women/males and non-binary professionals. Group Rate Discounts To discuss our group rates in more detail, please email support@elite-forums.com and provide the following: Group Number (How many would like to attend) Event Date (If numerous dates, please advise if we are splitting attendees across multiple dates) Attendee Contact details (Or request our Group Rate Document. Complete and return - we'll sort the rest.) Group discounts are on request - see below group rate discount brackets: 🧩 You just need one piece to come together - to unlock your Elite Potential. 🔑 Media outlets/organisations will not be permitted to attend this event.

There has never been a better time to start a career in property management, with more companies looking for Property Managers to oversee and manage their properties daily. Through this course, you will learn everything you need to know about property management and become an expert in the field. Enrolling in this Property Management course will also provide you with information on the realities of a career in property management or production and why it is a good choice. This Property Management course will help you get started in the property industry. This Course Cave course will teach you how to make a good first impression on tenants and keep them on board for the long term. This course goes into great detail about the property market in the United Kingdom. The course will also teach you how to list and market a property, rent out a property, process applications, and much more. If you are new to this field or want to advance your career, this course will help you achieve your goals. Learning Outcomes After completing this Management : Property Management course, you will be able to: Find out more about land management. Recognize the ethical obligations of a property manager. Recognize the position and duties of a property manager. List and sell assets. Get cutting-edge guidance on the entire property management process. Keep long-term tenants. Look at the land management regulations in the United Kingdom. Why Choose Management : Property Management Course from Us Self-paced course, access available from anywhere. The Course developed by industry experts. This Course MCQ quiz after each module to assess your learning. Easy to understand, high-quality study materials of Property Management. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Other Benefits of this Management : Property Management Course Free PDF Certificate Exam Fee - Totally Free Lifetime Access Unlimited Retake Expert Tutor Support [ Note: Free PDF certificate as soon as completing the Management : Property Management Course] Detailed Course Curriculum Module 1: A Brief Overview Property Management Define Property Management Managing Your Property, Yourself or Hiring a Professional The Property Management Company Legal Requirements for Property Managers Why Is Property Management a Brilliant Career? Module 2: Functions of a Property Manager Relationship Between the Landlord and Property Manager Functions of a Property Manager Manager as Facilitator of Owner's Interests Module 3: Listing Marketing and Properties How to Register the Landlord Land Registry Search and Title Deeds The Process of Property Valuations and Appraisals Consents to Let the Property Module 4: The Leasing and Tenancy Agreement What is a Lease? What is a Tenancy Agreement? Express Terms of Tenancy Agreements Implied Terms of Tenancy Agreements What Information and Document Must the Tenant Receive Changing the Tenancy Agreement Module 5: UK Property Market Changes: An Opportunity Private Rented Sector Growth Tenant Preferences in Renting Generation Rent and Millennials The Emergence and Growth of Build to Rent Co-Living Emerged ---------------------------- Assessment Method After you have finished this Management : Property Management course, you will need to take an electronic multiple-choice exam or Assignment to see if you have grasped everything. To pass the exam and be eligible for the pending certificates, you must achieve at least 60%. As soon as you pass the examination, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Management : Property Management course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Management : Property Management is an excellent course for those who want to become experts in the area. This course is open to those interested in property management, including property owners and managers. Students and job seekers may enroll in this course to improve their resumes and gain experience. Requirements There are no specific requirements for this Management : Property Management course because it does not require any advanced knowledge or skills. Students who intend to enroll in this must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This Management : Property Management program can help you get started in the following positions: Real Estate Agent Property Developer Real Estate Investor Property Manager Certificates Certificate of completion Digital certificate - Included

In a world where compassionate care meets the profound need for support, embark on a journey that transcends mere practice - embrace mastery. Unveil the artistry of tending to life's final chapters with grace and proficiency. This immersive experience delves into the heart of palliative and end-of-life care, guiding you through a tapestry of wisdom and expertise woven across ten meticulously crafted modules. Key Features: CPD Certified Developed by Specialist Lifetime Access From the tender inception of understanding illness stages to the delicate orchestration of care after the final breath, each module unfurls a new layer of insight. You'll navigate the labyrinth of legal landscapes, equipped with knowledge to navigate complex terrains with confidence. But this journey isn't merely about acquiring facts; it's about cultivating a profound empathy, a nuanced understanding that transcends textbooks and embraces the human spirit. Discover a sanctuary where learning is more than a transaction; it's a transformation. Step into a realm where every term in the glossary finds its resonance in your heart, where every appendix is a treasure trove of wisdom waiting to be unearthed. Elevate your understanding, refine your approach, and embrace a calling that's as noble as it is profound. Join us in reshaping the narrative of end-of-life care - one compassionate act at a time. Course Curriculum Module 01: Introduction to Palliative & End of Life Care Module 02: Identification of the Stage of Illness Module 03: Palliative Care Holistic Assessment Module 04: Advance Care Planning Module 05: Care at the End of Life Module 06: Care after Death Module 07: Further Support, Training and Development Module 08: Legal Issues Module 09: Glossary of Terms Module 10: Appendices Learning Outcomes: Identify stages of illness progression for appropriate intervention strategies. Conduct holistic assessments to address physical, emotional, and spiritual needs. Facilitate advance care planning discussions for patient preferences and choices. Provide comprehensive care during the end-of-life phase with sensitivity. Navigate legal frameworks surrounding end-of-life care and palliative services. Expand knowledge through glossary of terms and supplementary appendices. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking specialised knowledge in end-of-life care. Nurses desiring to enhance palliative care skills for holistic patient support. Social workers aiming to understand legal and ethical aspects of palliative care. Hospice volunteers looking to deepen their understanding of end-of-life practices. Caregivers wanting to provide compassionate and informed support to terminally ill. Career path Palliative Care Nurse End-of-Life Care Coordinator Hospice Social Worker Bereavement Support Counsellor Advance Care Planning Facilitator Palliative Care Physician Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

In a world where compassionate care meets the profound need for support, embark on a journey that transcends mere practice - embrace mastery. Unveil the artistry of tending to life's final chapters with grace and proficiency. This immersive experience delves into the heart of palliative and end-of-life care, guiding you through a tapestry of wisdom and expertise woven across ten meticulously crafted modules. Key Features: CPD Certified Developed by Specialist Lifetime Access From the tender inception of understanding illness stages to the delicate orchestration of care after the final breath, each module unfurls a new layer of insight. You'll navigate the labyrinth of legal landscapes, equipped with knowledge to navigate complex terrains with confidence. But this journey isn't merely about acquiring facts; it's about cultivating a profound empathy, a nuanced understanding that transcends textbooks and embraces the human spirit. Discover a sanctuary where learning is more than a transaction; it's a transformation. Step into a realm where every term in the glossary finds its resonance in your heart, where every appendix is a treasure trove of wisdom waiting to be unearthed. Elevate your understanding, refine your approach, and embrace a calling that's as noble as it is profound. Join us in reshaping the narrative of end-of-life care - one compassionate act at a time. Course Curriculum Module 01: Introduction to Palliative & End of Life Care Module 02: Identification of the Stage of Illness Module 03: Palliative Care Holistic Assessment Module 04: Advance Care Planning Module 05: Care at the End of Life Module 06: Care after Death Module 07: Further Support, Training and Development Module 08: Legal Issues Module 09: Glossary of Terms Module 10: Appendices Learning Outcomes: Identify stages of illness progression for appropriate intervention strategies. Conduct holistic assessments to address physical, emotional, and spiritual needs. Facilitate advance care planning discussions for patient preferences and choices. Provide comprehensive care during the end-of-life phase with sensitivity. Navigate legal frameworks surrounding end-of-life care and palliative services. Expand knowledge through glossary of terms and supplementary appendices. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking specialised knowledge in end-of-life care. Nurses desiring to enhance palliative care skills for holistic patient support. Social workers aiming to understand legal and ethical aspects of palliative care. Hospice volunteers looking to deepen their understanding of end-of-life practices. Caregivers wanting to provide compassionate and informed support to terminally ill. Career path Palliative Care Nurse End-of-Life Care Coordinator Hospice Social Worker Bereavement Support Counsellor Advance Care Planning Facilitator Palliative Care Physician Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.