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Root Cause Analysis (RCA) is used to analyse the root causes of focus events with both positive and negative outcomes, but it is most commonly used for the analysis of failures and incidents. Causes for such events can be varied in nature, including design processes and techniques, organizational characteristics, human aspects and external events. RCA can be used for investigating the causes of non-conformances in quality (and other) management systems as well as for failure analysis, for example in maintenance or equipment testing.

Duration 4 Days 24 CPD hours This course is intended for This course is designed for technical professionals who require the skills to administer IBM© MQ queue managers on distributed operating systems, in the Cloud, or on the IBM© MQ Appliance. Overview After completing this course, you should be able to:Describe the IBM© MQ deployment optionsPlan for the implementation of IBM© MQ on-premises or in the CloudUse IBM© MQ commands and the IBM© MQ Explorer to create and manage queue managers, queues, and channelsUse the IBM© MQ sample programs and utilities to test the IBM© MQ networkEnable a queue manager to exchange messages with another queue managerConfigure client connections to a queue managerUse a trigger message and a trigger monitor to start an application to process messagesImplement basic queue manager restart and recovery proceduresUse IBM© MQ troubleshooting tools to identify the cause of a problem in the IBM© MQ networkPlan for and implement basic IBM© MQ security featuresUse accounting and statistics messages to monitor the activities of an IBM© MQ systemDefine and administer a simple queue manager cluster This course provides technical professionals with the skills that are needed to administer IBM© MQ queue managers on distributed operating systems and in the Cloud. In addition to the instructor-led lectures, you participate in hands-on lab exercises that are designed to reinforce lecture content. The lab exercises use IBM© MQ V9.0, giving you practical experience with tasks such as handling queue recovery, implementing security, and problem determination. Note: This course does not cover any of the features of MQ for z/OS or MQ for IBM© i. Course introductionIBM© MQ reviewIBM© MQ installation and deployment optionsCreating a queue manager and queuesExercise: Using commands to create a queue manager and queuesIntroduction to IBM© MQ ExplorerExercise: Using IBM© MQ Explorer to create queue managers and queuesTesting the IBM© MQ implementationExercise: Using IBM© MQ sample programs to test the configurationImplementing distributed queuingExercise: Connecting queue managersIBM© MQ clientsExercise: Connecting an IBM© MQ clientImplementing trigger messages and monitorsExercise: Implementing a trigger monitorDiagnosing problemsExercise: Running an IBM© MQ traceImplementing basic security in IBM© MQExercise: Controlling access to IBM© MQBacking up and restoring IBM© MQ messages and object definitionsExercise: Using a media image to restore a queueExercise: Backing up and restoring IBM© MQ object definitionsIntroduction to queue manager clustersExercise: Implementing a basic clusterMonitoring and configuring IBM© MQ for performanceExercise: Monitoring IBM© MQ for performanceCourse summary

Getting Started The CMI Level 5 Certificate in Professional Consulting is designed for practising and aspiring Professional Consultants wishing to develop key skills in professional consulting, such as planning and managing consultancy interventions, client relationships, communication and problem-solving tools and techniques. This CMI Level 5 Certificate in Professional Consulting qualification has been developed in cooperation with the Institute of Consulting. It's a shorter course than the CMI Level 5 Diploma, allowing you to develop the most important skills and competencies required to become a consultant. We have a range of modules available for this CMI Level 5 Certificate in Professional Consulting course, and you can select the modules depending on your career goals and progression. Key Benefits For learners Build strategic skills with consulting, such as organisational structure and culture Develop your skills in one specific area of consulting, such as consultancy interventions, communication, client relationships or problem-solving tools and techniques Attain a good understanding of consulting essentials Focuses on the nature of consulting, personal development and effective communication Develop group dynamics Facilitating core skills Organisation Communicating core strategies for consulting Gives more comprehensive knowledge of the role of a Professional Consultant while focusing on the specific consulting subjects appropriate to the role of a Professional Consultant Gives you the skills and competencies needed to become a consultant Key Highlights Want to get noticed and develop yourself into a successful Professional Consultant? The CMI Level 5 Professional Consulting offered by the School of Business and Technology London is the ideal starting point for your career journey. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The CMI Level 5 Professional Consulting can open many career pathways including, but not limited to: Management Consultant, with an estimated salary of £55,343 per annum Consultant, with an estimated salary of £46,317 per annum Professional Consultant with an estimated salary of £50,205 per annum About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 10 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by CMI-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals. You have access to CMI Membership and Support for the duration of your study. Assessment For each module you study, you will complete a written assignment of 2500 to 3000 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor. Entry Requirements The CMI Level 5 Certificate Professional Consulting is aimed at practising and aspiring Professional Consultants wishing to develop key skills and knowledge to succeed and progress in professional consulting. To be eligible for this course, you must: Be 19 years of age and over Have some work experience as a consultant in any sector or similar job role Possess the ability to complete the Level 5 Qualification Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Progression IC and CMI recommend progression once completing the Professional Consulting qualifications would be to progress onto: CMI Level 5 Diploma in Professional Consulting CMI Level 6 Qualifications in Management and Leadership (RQF) CMI Level 7 Qualifications in Professional Consulting (RQF) Why gain a CMI Qualification? You will develop important strategic skills with consulting and have the opportunity to attain a good understanding of the essentials of consulting upon completing this course. Achieving this CMI Level 5 qualification in Professional Consulting will provide you with a significant understanding of the role of a Professional Consultant while focusing on the specific consulting subjects appropriate to the role of a Professional Consultant. Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 5 Professional Consulting, you will have access to CMI Membership and Support for the duration of your study alongside your qualification. CMI graduates achieve remarkable things: 72% agree that their CMI qualification gave them a competitive edge in the job application process. 89% agree they use the skills learnt on their accredited qualification in their current role. 88% agree that the accredited qualification gave them good career prospects. Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate. Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Problem solving tools and techniques for consultants Reference No : Unit 5034 Credit : 9 || TQT : 90 LEARNING OUTCOMES 1. Understand how to identify the client need. 2. Understand data collection methods and confidentiality in a consultancy intervention. 3. Be able to apply analysis tools within consultancy interventions. UNIT2- Introduction to consulting essentials Reference No : Unit 5029 Credit : 8 || TQT : 80 LEARNING OUTCOMES 1. Understand the nature of consulting. 2. Be able to prepare for professional personal development as a consultant. 3. Know how to communicate effectively with clients. UNIT3- The client relationship Reference No : Unit 5032 Credit : 8 || TQT : 80 LEARNING OUTCOMES 1. Understand the importance of the client/consultant relationship 2. Be able to develop and manage the client relationship. 3. Be able to use negotiation and influencing skills in the client/consultant relationship. UNIT4- Planning and managing consultancy interventions Reference No : Unit 5030 Credit : 8 || TQT : 80 LEARNING OUTCOMES 1. Understand the need to adopt a structured approach to managing consultancy interventions. 2. Be able to use project management techniques in a consultancy intervention. 3. Know how to conduct a consultancy intervention. UNIT5- Communication for consultants Reference No : Unit 5033 Credit : 7 || TQT : 70 LEARNING OUTCOMES 1. Understand the importance of communication. 2. Be able to run effective meetings with clients. 3. Be able to present information, findings, conclusions and recommendations to clients. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. Management Direct As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including: E-Books Articles Leader videos Idea for leaders Models and so much more... How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

***Navigate the World of Trade: Level 4 Diploma in Import/Export*** Did you know that international trade in goods and services surpassed $28 trillion in 2023? The Import/Export industry is a thriving sector, and with the right knowledge, you can be a part of it. This Level 4 Diploma in Import/Export equips you with the theoretical foundation to navigate the exciting world of international trade. This comprehensive Import/Export course delves into all aspects of Import/Export, from identifying promising products to navigating complex documentation and logistics. You'll gain the theoretical understanding to establish and operate a successful Import/Export business. Learning Outcomes At the end of this Import/Export course, you will: Gain a thorough understanding of the core principles and practices of Import/Export. Develop the ability to identify and source products for international trade. Master the art of marketing and customer acquisition in the global marketplace. Navigate the intricacies of Imp/Exp documentation and supply chain management. Confidently handle pricing, payment methods, and international shipping procedures. Develop a strong foundation for success in the dynamic world of Imp/Export. Key Highlights for Import/Export Course: CPD QS Accredited Proficiency with this Import/Export course After successfully completing the Import/Export course, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Import/Export course The online test with immediate results You can study and complete the Import/Export course at your own pace. Study for the Import/Export course using any internet-connected device, such as a computer, tablet, or mobile device. Module 01: Introduction to Import/Export This module provides a foundational understanding of the Import/Export industry. You'll explore the global trade landscape, international trade agreements, and the various types of Import/Export transactions. Module 02: Organising the Import/Export Operation Delve into the intricacies of setting up and managing an Imp/Exp business. This module covers essential topics like legal structures, business planning, and regulatory compliance specific to Import/Export. Module 03: Products for Your Import/Export Business Learn how to identify and source profitable products for international trade. This module explores product research, supplier selection, quality control procedures, and international trade regulations. Module 04: Target the Marketing and Find Your Customers Master the art of marketing and customer acquisition in the global marketplace. This module covers international marketing strategies, identifying target markets, and navigating cultural considerations. Module 05: Searching, Marketing, and Distribution Explore various methods for searching for international buyers and suppliers. This module delves into international marketing channels, distribution strategies, and incoterms (international commerce terms). Module 06: Documentation and Supply Chain Management Understand the crucial role of documentation in Import/Export. This module covers essential documents like commercial invoices, certificates of origin, and bills of lading. You'll also explore supply chain management strategies for efficient international trade. Module 07: Pricing, Payment and Shipping Procedure Master the intricacies of pricing your products for international markets. This module covers cost calculations, currency fluctuations, international payment methods, and choosing the right shipping options. Module 08: Necessary Tools for Trading Gain an in-depth understanding of the various theoretical resources and knowledge required for successful Import/Export. This module explores trade finance options, international trade laws, and risk management strategies. Level 4 Diploma in Import/Export Module 01: Introduction to Import/Export Module 02: Organising the Import/Export Operation Module 03: Products for Your Import/Export Business Module 04: Target the Marketing and Find Your Customers Module 05: Searching, Marketing, and Distribution Module 06: Documentation and Supply Chain Management Module 07: Pricing, Payment and Shipping Procedure Module 08: Necessary Tools for Trading Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? This Import/Export course is perfect for: Import/Export Entrepreneurs Business Development Managers Marketing Executives Logistics Specialists Economics Graduates Requirements Level 4 Diploma in Import/Export To enrol in this Level 4 Diploma in Import/Export course, all you need is a basic understanding of the English Language and an internet connection. Career path Import/Export Manager International Trade Specialist Customs Broker Freight Forwarder Sourcing Specialist International Sales Manager Logistics Coordinator Compliance Officer (Import/Export) This Level 4 Diploma in Import/Export provides a springboard for a rewarding career in the ever-evolving world of international trade. Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Enhance your skills and learn how to use a range of advanced formulas and functions to manage and extract data more efficiently. There are some great ones here that will save a lot of time. Course overview Duration: 1 day (6.5 hours) Our Excel Module 4 – Advanced Formulas and Functions course looks at some of the more advanced functions of Excel that can be used to manipulate and extract data. This is an intensive one-day course and designed for experienced users of Excel. Participants should be confident in creating and using Excel and be able to build simple formula before attending. Objectives By the end of the course you will be able to: Use a range of Text functions to manage text data Create and use different types of date and time functions Work with rounding functions Use logical statements Build nested formula Use SUMIF, COUNTIF and AVERAGEIF Cross reference data from other worksheets using LOOKUP, INDEX and MATCH functions Use IS functions and IFERROR to test cell values Content Working with text Splitting text into multiple cells Merging data into one cell Extracting data using text functions Tidying data Working with dates and times Formatting dates and times Date and time functions Calculating date and time differences Using functions to round numbers up and down ROUND ROUNDUP ROUNDDOWN CEILING FLOOR Use lookup functions Lookup functions Creating a lookup table Range naming Using VLOOKUP Using HLOOKUP Using INDEX and MATCH Working with logical statements Creating an IF statement Using the AND plus OR functions Nesting functions Calculating values based on given criteria SUMIF(S) COUNTIF(S) AVERAGEIF(S) Using IS and IFERROR and test cell values ISBLANK ISNUMBER ISTEXT ISERROR IFERROR

Start from the ground up and learn tips, tricks, shortcuts and build confidence in using Excel.

Highfield Level 2 Award In Food Safety In Manufacturing (Refresher) (RQF) Half day course Suitable for those who have previously done an Ofqual regulated course in Food Safety in Manufacturing Reminds learners of the importance of Food Safety and how to implement this Course Contents: Understand how individuals can take personal responsibility for food safety Understand the importance of food handlers keeping themselves clean and hygienic Understand the importance of keeping work areas clean and hygienic Identify the importance of keeping food products safe Benefits of this course: Businesses have a duty to their customers to produce food that is safe for consumption There are one million cases of food poisoning in the UK each year How much can you remember from when you did your original course? From our experience, people remember very little one year later (often less than that) - let alone longer than that The Food Standards Agency says that 'Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely’ This Highfield Level 2 Award in Food Safety in Manufacturing (Refresher) (RQF) course is a nationally accredited qualification that will show your efforts to keep your staff suitably trained Doing this Ofqual regulated, nationally accredited course ensures that nothing of importance is left out of your memory, and that you are able to produce or sell food that is fit for human consumption Accredited, Ofqual regulated qualification Our Food Safety in Manufacturing (Refresher) course is a nationally recognised, Ofqual regulated qualifications accredited by Highfields Qualifications. This means that you can be rest assured that your Food Safety in Manufacturing (Refresher) Certificate is a good way to abide by food safety laws, in order to ensure food that you produce will be safe to eat. The Ofqual Register number for this course is 603/2044/8

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.