2400 Courses

Are you looking to enhance your Help Desk Technician skills? If yes, then you have come to the right place. Our comprehensive course on Help Desk Technician will assist you in producing the best possible outcome by mastering the Help Desk Technician skills. The Help Desk Technician course is for those who want to be successful. In the Help Desk Technician course, you will learn the essential knowledge needed to become well versed in Help Desk Technician. Our Help Desk Technician course starts with the basics of Help Desk Technician and gradually progresses towards advanced topics. Therefore, each lesson of this Help Desk Technician course is intuitive and easy to understand. Why would you choose the Help Desk Technician course from Compliance Central: Lifetime access to Help Desk Technician course materials Full tutor support is available from Monday to Friday with the Help Desk Technician course Learn Help Desk Technician skills at your own pace from the comfort of your home Gain a complete understanding of Help Desk Technician course Accessible, informative Help Desk Technician learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Help Desk Technician Study Help Desk Technician in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Help Desk Technician Course Help Desk Technician Curriculum Breakdown of the Help Desk Technician Course Course Outline: Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Help Desk Technician course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Help Desk Technician. It is also great for professionals who are already working in Help Desk Technician and want to get promoted at work. Requirements To enrol in this Help Desk Technician course, all you need is a basic understanding of the English Language and an internet connection. Career path IT Support Specialist: £20,000 to £35,000 per year Service Desk Analyst: £22,000 to £38,000 per year Technical Support Engineer: £25,000 to £45,000 per year Customer Support Specialist: £20,000 to £35,000 per year Help Desk Supervisor: £28,000 to £45,000 per year Network Support Technician: £25,000 to £40,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Mandatory Training for Customer Representatives and Cashiers in Banking Diploma Elevate your career in banking with our comprehensive Mandatory Training for Customer Representatives and Cashiers in Banking Diploma. Master the core competencies of teller operations, banking technology, and ethical practices to excel in your role. Learning Outcomes: Identify the requisite skills and abilities of a successful Bank Teller. Understand the different types of Bank Accounts and their features. Execute banking transactions with precision and efficiency. Address legal and ethical issues in banking operations effectively. Familiarise yourself with the latest banking technology and software systems. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Mandatory Training for Customer Representatives and Cashiers in Banking Diploma: Skills and Abilities of a Bank Teller: Hone essential skills for effective customer service and cash handling in a banking environment. Types of Bank Accounts: Acquire knowledge of various types of bank accounts to guide customers in making informed decisions. Banking Transactions: Master the art of performing seamless banking transactions, including deposits, withdrawals, and transfers. Legal and Ethical Issues in Banking: Become well-versed in legal compliance and ethical considerations crucial to banking operations. Banking Technology and Software: Stay ahead of the curve by learning the latest technology and software applications utilized in modern banking systems.

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Rail Training: Rail Training Would you like to acquire the skills and information required to succeed in rail training essentials? Our rail training course is a full storage of information about the field. An overview of rail operations, safety, and regulations will be covered in this rail training course. The rail training course will provide you with the fundamental knowledge of rail infrastructure. Moreover, this extensive rail training course explains train controls and operations. You will learn how to offer customer care in trains by taking the rail training course. Additionally, the rail training course elaborates on passenger safety and emergency response. Our rail training course includes a lecture on maintaining environmental sustainability in rail. Join our rail training course if you want to notice a beneficial change for developing your rail profession! Learning outcome of rail training course This rail training course will teaches: The introduction to rail operations, rail safety and regulations. Through the rail training course, you will gather the basics of rail infrastructure. Train operations and control are explained in this comprehensive rail training course. Through the rail training course, you will be aware how to provide customer service in rail. Passenger safety and emergency response are elaborated in the rail training course. How to maintain environmental sustainability in rail is lesson part of our rail training course. Rail training course helps in career development in rail. Special Offers of this Rail Training: Rail Training Course This Rail Training: Rail Training Course includes a FREE PDF Certificate. Lifetime access to this Rail Training: Rail Training Course Instant access to this Rail Training: Rail Training Course Get FREE Tutor Support to this Rail Training: Rail Training Course Rail Training: Rail Training For those looking to work in the railway industry, the rail training course provides thorough education. Important subjects including safety procedures, track upkeep, signaling systems, and customer service are covered in the rail training course. Additionally, this rail training program gives learners the know-how and abilities required to succeed in a variety of railway professions. Students enrolled in the rail training course will learn how to operate machinery, troubleshoot problems, and follow industry standards. Who is this course for? Rail Training: Rail Training This rail training course aims to improve the knowledge and abilities of interested persons in Rail Training Essentials. Requirements Rail Training: Rail Training To enrol in this Rail Training: Rail Training Course, students must fulfil the following requirements. To join in our Rail Training: Rail Training Course, you must have a strong command of the English language. To successfully complete our Rail Training: Rail Training Course, you must be vivacious and self driven. To complete our Rail Training: Rail Training Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Rail Training: Rail Training Course. Career path Rail Training: Rail Training The rail training course can lead to a variety of rewarding employment prospects in the rail training industry.

Floristry: Floristry Online Training Would you like to go on an enlightening adventure in floristry? Our complete Floristry course is available for you to hone your abilities in the complexities of this fascinating Floristry topic. This Floristry programme will provide you with essential insights into Floristry ideas and practises. The major goal of this Floristry course is to provide learners with a solid grasp of Floristry techniques. You will be able to apply them in a variety of situations after completing this Floristry course. Marketing, customer service, floral design, and flower arrangements are lesson parts of the Floristry course. You will learn how to produce funeral flowers, wreaths, and bouquets in this Floristry course. Start our Floristry course to dive into the fascinating world of Floristry and discover the unlimited job prospects! Learning Outcome of Floristry: Floristry Course After completing this Floristry: Floristry course you will learn about: Floristry introduction, careers in Floristry, roles and responsibilities as a Floristry artist. The Floristry course describes how to start your own business. Marketing and Getting Customers are also part of the Floristry course. You will know about flowers, arrangements, storing and maintaining of flowers as a Floristry specialist. The floristry course teaches how to process, design and bouquet-making ideas. This Floristry course is helpful for making funeral flowers and wreaths. Main Course: Floristry Training Free Courses are including with this Floristry: Floristry Course Along with The Floristry: Floristry Course, We Offer a free Garden Design & Landscaping course Along with The Floristry: Floristry Course, We Offer a free Level 2 Certificate in Understanding Climate Change and Environmental Awareness Course Special Offers of this Floristry: Floristry Training Science Course This Floristry: Floristry Course includes a FREE PDF Certificate. Lifetime access to this Floristry: Floristry Course Instant access to this Floristry: Floristry Course Get FREE Tutor Support to this Floristry: Floristry Course Floristry: Floristry Online Training This floral design curriculum will give you important knowledge about floral concepts and techniques. The primary goal of this floral design course is to provide students with a solid understanding of floral techniques. After completing this Floristry: Floristry course, you will be able to apply them in a variety of contexts. The Floristry: Marketing, customer service, floral design, and flower arrangements are all covered in this course. You will learn how to make wreaths, bouquets, and funeral flowers in this floral design course. Who is this course for? Floristry: Floristry Online Training The Floristry: Floristry course is intended for a diverse group of people who want to improve their Floristry knowledge and abilities. Requirements Floristry: Floristry Online Training To enrol in this Floristry: Floristry Course, students Need: To join in our Floristry: Floristry Course, you must have a strong command of the English language. To successfully complete our Floristry: Floristry Course, you must be vivacious and self driven. To complete our Floristry: Floristry Course, you must have a basic understanding of computers. A minimum age of 15 is required to enrol in this Floristry: Floristry Course. Career path Floristry Online Training Completing the Floristry: Floristry course can lead to fascinating possibilities in a variety of Floristry-related industries.

Travel Agent with Travel & Tourism Consultant Do you have aspirations of entering the attractive field of travel agent? Whether you want to organise unforgettable events, run hotels, or tell the world about your travels, then this travel agent training is just for you. This travel agent course will give you the knowledge and abilities you need to succeed in the fast-paced field of trip planning. A thorough theoretical investigation of a handful in-demand industries is provided by Our Travel Agent. The travel agent course teaches students how to grasp event planning, navigate hotel & hospitality management. Throughout the Travel Agent course you can delve yourself into the fascinating world of travel & tourism. As a travel agent, you will learn the finer points of concierge services and customer relationship management. A travel agent training helps students develop their communication skills more quickly. Travel Agent course learner Learn how to coordinate logistics and transportation in this Travel Agent course. Finally, the Travel Agent course uses cross-cultural awareness training to communicate with an international audience. Take part in this amazing trip and realise your dream of becoming the best travel agent ever. Learning Outcome of Travel Agent You can learn how to make Travel Agency Operations, minimise risk and proper sales technique From Travel agent course you can be an expert on Travel Technology and Reservation Systems You will learn how to do Marketing , Promoting Travel Services, Customer Service and Communication Skills as an expert Travel agent You can make an efficient Group Travel, Sustainable Travel and Corporate Social Responsibility As a Travel agent you will learn Human Resource Management in the Travel Industry Main Course: Travel Agent Free Courses are including with this Travel Agent: Travel Agent Course Along with The Travel Agent Course, We Offer a free Level 5 Travel & Tourism Course Along with The Travel Agent Course, We Offer a free Customer Service Level 2 Course Along with The Travel Agent Course, We Offer a free Level 5 Hospitality Management Course Special Offers of this Travel Agent: Travel Agent Course This Travel Agent Course includes a FREE PDF Certificate. Lifetime access to this Travel Agent Course Instant access to this Travel Agent Course Get FREE Tutor Support to this Travel Agent Course Travel Agent with Travel & Tourism Consultant Are you a travel enthusiast looking to turn your passion into a lucrative career? There is no need to look any further! We are pleased to present the comprehensive and transformative Travel Agent: Travel Agent Course to you. This Travel Agent: Travel Agent Course is intended to provide you with the skills and knowledge required to excel in the fast-paced world of travel planning. Who is this course for? Travel Agent with Travel & Tourism Consultant This Travel Agent Course is open to everyone. Requirements Travel Agent with Travel & Tourism Consultant To enrol in this Travel Agent: Travel Agent Course, students must fulfil the following requirements. To join in our Travel Agent Course, you must have a strong command of the English language. To successfully complete our Travel Agent Course, you must be vivacious and self driven. To complete our Travel Agent Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Travel Agent Course. Career path Travel Agent with Travel & Tourism Consultant Travel agent, travel blogger, hotel manager, event planner, and concierge and relative field career paths will all be available, with salaries in the UK ranging from £15,000 to £60,000 annually with our Travel Agent course.

Supply chain management: Supply chain management Course Online Are you looking to advance in your supply chain management career? Go no farther forward! Our level 7 advanced diploma in supply chain management course is tailored specifically for you. This level 7 advanced diploma in supply chain management course teaches the principles of supply chain management and all its strategies. Also, this level 7 advanced diploma in supply chain management course is helpful to get an idea of customer service, planning demand and inventory controlling. Warehouse, transportation planning and sourcing are part of this level 7 advanced diploma in supply chain management course. After the level 7 advanced diploma in supply chain management course completion you will be aware of the social responsibilities, technologies and legal terms. Enrol in our level 7 advanced diploma in supply chain management course for professional assistance with all of your issues. Learning Outcomes of level 7 advanced diploma in supply chain management After completing this level 7 advanced diploma in supply chain management course, learner will be able to: Understand principles of supply management and gain in-depth knowledge of supply chain strategies. This level 7 advanced diploma in supply chain management course helps to gain a thorough understanding of customer service: The ultimate goal of supply chain management The level 7 advanced diploma in supply chain management course describes the demand planning and forecasting. You can understand inventory control and planning by this level 7 advanced diploma in supply chain management. Warehouse, transportation planning and sourcing are part of level 7 advanced diploma in supply chain management course. This level 7 advanced diploma in supply chain management course teaches logistics intermediaries and global chain management. Legally, ethically, and socially responsible supply chain practices are elaborated in this level 7 advanced diploma in supply chain management course. You will understand how to measure the supply chain performance with the help of a level 7 advanced diploma in supply chain management. This level 7 advanced diploma in supply chain management explains emerging technology in supply management. Main Course: Level 7 Advanced Diploma in Supply Chain Management Free Courses are including with this Supply Chain Management: Supply Chain Management Course Along with The Supply Chain Management Course, We Offer a free Level 5 Warehouse Course Along with The Supply Chain Management Course, We Offer a free Level 4 Logistics Management Course Special Offers of this Supply Chain Management: Supply Chain Management Course This Supply chain management Course includes a FREE PDF Certificate. Lifetime access to this Supply chain management Course Instant access to this Supply chain management Course Get FREE Tutor Support to this Supply chain management Course Supply Chain Management: Supply Chain Management Course Online You will learn how to manage inventory, transportation and delivery, procurement, production, and delivery efficiency through this Supply Chain Management: Supply Chain Management UK course, which will also give you a strong understanding of the significance of efficient supply chains for contemporary businesses. Acquire a certificate in supply chain management and gain knowledge of the responsibilities of a working professional supply chain manager, which may enhance your career prospects! Who is this course for? Supply Chain Management: Supply Chain Management Course Online This level 7 advanced diploma in supply chain management course is perfect for anybody who wants to work in chain management. Requirements Supply Chain Management: Supply Chain Management Course Online To enrol in this Supply Chain Management Course, students must fulfil the following requirements. To join in our Supply Chain Management Course, you must have a strong command of the English language. To successfully complete our Supply Chain Management Course, you must be vivacious and self driven. To complete our Supply Chain Management Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Supply Chain Management Course. Career path Supply Chain Management: Supply Chain Management Course Online With the help of this level 7 advanced diploma in supply chain management course, you will be able to seek several promising career opportunities, such as: Supply Chain Manager Inventory Analyst Inventory Planner Purchasing Clerk

Door Supervising: Door Supervising Training Would you want to take advantage of our door supervising course, which may help you advance your expertise and teach you from the ground up? Hurry up! Join our door supervising course quickly. The door supervising course equips individuals with the necessary skills and knowledge to work effectively as door supervisors in the security industry. This door supervising course covers legal regulations, conflict resolution techniques, and physical intervention methods. Through this door supervising course, you can learn customer service strategies. Moreover, the door supervising course teaches how to manage security risks, handle challenging situations, and ensure the safety of patrons on licenced premises. The door supervising course emphasises professionalism, communication skills, and adherence to industry standards and best practices. If you want to learn different door supervisory and organisational abilities, enrol in our door supervising course right now! Door Supervising: Door Supervising Training Course This Complete Door Supervising: Door Supervising Training Training includes a FREE PDF Certificate. Lifetime access to this Door Supervising: Door Supervising Training Course Instant access to this Door Supervising: Door Supervising Training Course Get FREE Tutor Support to this Door Supervising: Door Supervising Training Course Door Supervising: Door Supervising Training Unlock your potential with our comprehensive Door Supervisor course. Gain essential skills to excel in door supervising roles. Learn key techniques for handling challenging situations confidently. Open doors to exciting career opportunities. Enroll now and become a certified Door Supervisor, ensuring safety and security in diverse environments. Who is this course for? Door Supervising: Door Supervising Training The door supervising course is open to anybody with a strong desire to learn door supervisory skills. Requirements Door Supervising: Door Supervising Training To enrol in this Door Supervising: Door Supervising Training Course, students must fulfil the following requirements. To join in our Door Supervising: Door Supervising Training Course, you must have a strong command of the English language. To successfully complete our Door Supervising: Door Supervising Training Course, you must be vivacious and self driven. To complete our Door Supervising: Door Supervising Training Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Door Supervising: Door Supervising Training Course. Career path Door Supervising: Door Supervising Training Once you've finished the door supervising course, you'll be able to confidently apply the information and abilities you've learned to better yourself.

Hairdressing & Barbering Online Training Do you want to advance your career or enhance your present skills as a Hair & Beard Barber? Our Hair & Beard Barbering Quality training will help you to broaden your knowledge. Study the Hair & Beard Barbering and get an excellently planned, high value training experience. To give you the most convenient and rich learning experience possible, the Hair & Beard Barbering course is divided into multiple in-depth courses. Our Hair & Beard Barbering Course provides an intensive and comprehensive training experience. Our Hair & Beard Barbering course is here to provide you with the skills and information required for industry success. This Hair & Beard Barbering training stresses the value of customer care, communication, and professionalism. You will learn how to communicate with customers and offer them with the best service possible by our Hair & Beard Barbering course. Enroll in our Hair & Beard Barbering training right now to improve your abilities and confidence. With the Hair & Beard Barbering program, you can stand out from the crowd while still training for the profession you desire. Main Course: Hairdressing & Barbering Special Offers of this Hairdressing & Barbering Course This Hairdressing & Barbering Course includes a FREE PDF Certificate. Lifetime access to this Hairdressing & Barbering Course Instant access to this Hairdressing & Barbering Course Get FREE Tutor Support to this Hairdressing & Barbering Course Hairdressing & Barbering Online Training With the help of our extensive and immersive training program, you will gain the skills and knowledge required to succeed in the hair and beard barbering industry. Additionally, the value of professionalism, communication, and customer service is emphasized in this hair and beard barbering course. You'll pick up new skills for communicating with customers and giving them the best possible care. Who is this course for? Hairdressing & Barbering Anyone can choose this Hair & Beard Barbering course to excel their professional skills. Requirements Hairdressing & Barbering To enrol in this Hairdressing & Barbering Course, students must fulfil the following requirements. To join in our Hairdressing & Barbering Course, you must have a strong command of the English language. To successfully complete our Hairdressing & Barbering Course, you must be vivacious and self driven. To complete our Hairdressing & Barbering Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Hairdressing & Barbering Course. Career path Hairdressing & Barbering After completing this Hair & Beard Barbering course, you are to start your career or begin the next phase of your career.

Hairdressing: Hairdressing Course Online Do you ever dream of becoming a master hairstylist? If so, the best way for you to convert your interest into a career is through our Diploma of Hairdressing (Online). Our Diploma of Hairdressing (Online) includes instruction in hair cutting, styling, and colouring, among other things. This Diploma of Hairdressing (Online) course encounters self-discovery and creativity. Also, this Diploma of Hairdressing (Online) covers receptionist duties. Additionally, the Diploma of Hairdressing (Online) course describes salon health and safety regulations. Hair treatment and hair extensions are part of this Diploma of Hairdressing (Online) course. Overall, this Diploma of Hairdressing (Online) course gives students a basic grasp of hair colour corrective services. Start building your future in the beauty industry with our Diploma of Hairdressing (Online) course! Main Course: Diploma of Hairdressing Course Free Courses are including with this Hairdressing: Hairdressing Course Along with The Hairdressing Course, We Offer a free Hair & Beard Barbering Course Along with The Hairdressing Course, We Offer a free Level 5 Fashion & Beauty Course Special Offers of this Hairdressing: Hairdressing Course This Hairdressing Course includes a FREE PDF Certificate. Lifetime access to this Hairdressing Course Instant access to this Hairdressing Course Get FREE Tutor Support to this Hairdressing Course Hairdressing: Hairdressing Course Online With the help of our intensive and thorough training program, you will gain the skills and knowledge required for success in the hairdressing industry. The significance of professionalism, communication, and customer service is also emphasized in this hairdressing course. You'll pick up new skills for communicating with customers and giving them the best possible care. Who is this course for? Hairdressing: Hairdressing Course Online Anyone who enjoys beauty, creativity, and changing people's lives is welcome to enrol in our Hairdressing: Hairdressing Course training programme. Requirements Hairdressing: Hairdressing Course Online To enrol in this Hairdressing: Hairdressing Course, students must fulfil the following requirements. To join in our Hairdressing: Hairdressing Course, you must have a strong command of the English language. To successfully complete our Hairdressing: Hairdressing Course, you must be vivacious and self driven. To complete our Hairdressing: Hairdressing Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Hairdressing: Hairdressing Course. Career path Hairdressing: Hairdressing Course Online You can go into various occupations in the hairdressing industry after finishing our Hairdressing: Hairdressing Course training.