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2384 Courses

Level 3 Pharmacy Assistant Dispenser and Pharmacy Technician - CPD Certified

5.0(3)

By School Of Health Care

Level 3 Pharmacy Assistant Dispenser and Pharmacy Technician Introducing Our Comprehensive Course: Pharmacy Technician If you want to learn about Pharmacy Technician: Pharmacy Technician and become an expert in the field, you have arrived at the right place. Industry experts designed this Pharmacy Technician: Pharmacy Technician course to enable you to learn quickly and efficiently and at your own pace and convenience. Make an important contribution to the UK healthcare system by ensuring that your community can rely on you for support and excellent customer service. This Pharmacy Technician: Pharmacy Technician course teaches you everything you need to know to become a Pharmacy Technician or Pharmacy Technician Assistant and provide support and stability to your team. Enrol in this Pharmacy Technician: Pharmacy Technician UK Online course to get a head start on a career in healthcare. Unlock the Power of Pharmacy Technician: Pharmacy Technician Course: Enrol Now! Why choose this Pharmacy Technician: Pharmacy Technician Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Pharmacy Technician: Pharmacy Technician Course developed by industry experts. After each module Pharmacy Technician: Pharmacy Technician Course, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Pharmacy Technician: Pharmacy Technician Course. Main Course: Level 3 Pharmacy Technician Course Courses including with this Pharmacy Technician: Pharmacy Technician bundle. Course 01: Pharmacy Assistant Diploma Course 02: Control and Administration of Medicine Course 03: Nursing & Prescribing Course 04: Level 2 Understanding the Safe Handling of Medication in Health and Social Care Course 05: Medical Reciptionist & Secretary Course 06: Phlebotomy Training Course 07: Adult Nursing Training Course 08: Speech & Language Therapy Course 09: Healthcare Assistant Course 10: Level 6 Diploma in Health and Social Care Management Special Offers of this Paediatric First Aid: Paediatric First Aid Training Course: This Pharmacy Technician: Pharmacy Technician Course includes a FREE PDF Certificate. Lifetime access to this Pharmacy Technician: Pharmacy Technician Course Instant access to this Pharmacy Technician: Pharmacy Technician Course 24/7 Support Available to this Pharmacy Technician: Pharmacy Technician Course [ Note: Free PDF certificate as soon as completing the Pharmacy Technician: Pharmacy Technician course] Level 3 Pharmacy Assistant Dispenser and Pharmacy Technician Elevate your healthcare career with the Pharmacy Technician: Pharmacy Technician course. This comprehensive program provides in-depth knowledge and hands-on skills to become a reliable Pharmacy Technician: Pharmacy Technician, ensuring that you offer critical support in a fast-paced medical environment. Whether you're looking to begin or advance your healthcare profession, the Pharmacy Technician: Pharmacy Technician UK Online course equips you to thrive in a rewarding role. Take the first step towards becoming a trusted healthcare professional by enrolling in the Pharmacy Technician: Pharmacy Technician course today! Who is this course for? Level 3 Pharmacy Assistant Dispenser and Pharmacy Technician This Pharmacy Technician: Pharmacy Technician course is suitable for becoming pharmacy technicians or working in the medical field. Requirements Level 3 Pharmacy Assistant Dispenser and Pharmacy Technician To enrol in this Pharmacy Technician: Pharmacy Technician Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Pharmacy Technician: Pharmacy Technician Course. Be energetic and self-motivated to complete our Pharmacy Technician: Pharmacy Technician Course. Basic computer Skill is required to complete our Pharmacy Technician: Pharmacy Technician Course. If you want to enrol in our Pharmacy Technician: Pharmacy Technician Course, you must be at least 15 years old. Career path Level 3 Pharmacy Assistant Dispenser and Pharmacy Technician This Pharmacy Technician: Pharmacy Technician course will prepare you for many healthcare professions such as: Pharmacist’s Assistant Pharmacy Technician

Level 3 Pharmacy Assistant Dispenser and Pharmacy Technician - CPD Certified
Delivered Online On Demand2 hours 6 minutes
£12

Baking, Cake Making and Cake Decorating - CPD Accredited

5.0(3)

By School Of Health Care

Baking: Baking, Cake Making and Cake Decorating Course Online Introducing the Baking: Baking, Cake Making and Cake Decorating Online Course! Are you passionate about the art of baking and eager to take your skills to the next level? Look no further! Our Baking: Baking, Cake Making and Cake Decorating Course is designed to turn your passion for baking into a rewarding and fulfilling career. Our Baking: Baking, Cake Making and Cake Decorating Course covers a wide range of baking and cake decorating techniques, ensuring you gain a solid foundation of knowledge. From mastering the art of creating delectable cakes to perfecting the intricate details of cake decoration, our Baking: Baking, Cake Making and Cake Decorating Course has got you covered! Learn from industry experts who are highly experienced in the field of baking and cake decorating. They will guide you through each lesson, sharing their invaluable insights and insider tips to help you become a skilled professional. This Baking: Baking, Cake Making and Cake Decorating Course allows you to learn 24/7 at your own pace and from the comfort of your zone. This Baking: Baking, Cake Making and Cake Decorating Course teaches basic baking skills for a variety of cake varieties, as well as recipe formulation and flavor matching. You'll also learn how to make the best cake textures, fillings, and frostings. This Baking: Baking, Cake Making and Cake Decorating Course will teach you advanced cake decorating methods such as fondant work, piping, and sugar craft. Upon successful completion of the Baking: Baking, Cake Making and Cake Decorating Course, you will receive a Baking: Baking, Cake Making and Cake Decorating Course certificate. This prestigious qualification will enhance your career prospects, whether you dream of owning your own bakery, working in a renowned patisserie, or providing custom cake designs for special occasions. This in-depth Baking: Baking, Cake Making and Cake Decorating Course will teach you all you need to know about running a successful baking business, including marketing and customer service. Don't miss out on the opportunity to join our exclusive Baking: Baking, Cake Making and Cake Decorating Course. Enrol in our Baking: Baking, Cake Making and Cake Decorating Course today and embark on a delectable journey of creativity, flavour, and artistry. Discover the joy of transforming simple ingredients into edible masterpieces that will delight and enchant! Main Course: Baking, Cake Making and Cake Decorating Course Gift Courses Included with Baking, Cake Making and Cake Decorating Course Course 01: Level 5 Fashion and Beauty Course 02: Interior Design Course Course 03: Food Allergen Awareness Training Course 04: Level 2 Award in Improving Personal Exercise, Health and Nutrition [ Note: Free PDF certificate as soon as completing Baking: Baking, Cake Making and Cake Decorating Course] Baking: Baking, Cake Making and Cake Decorating Course Online This Baking: Baking, Cake Making and Cake Decorating Course consists of 05 modules. Assessment Method of Baking: Baking, Cake Making and Cake Decorating Course After completing Baking: Baking, Cake Making and Cake Decorating Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Baking: Baking, Cake Making and Cake Decorating Course After completing the Baking: Baking, Cake Making and Cake Decorating Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Baking: Baking, Cake Making and Cake Decorating Course Online Our Baking: Baking, Cake Making and Cake Decorating Course is suitable for: Baking enthusiasts who want to turn their passion into a profession Home bakers who want to upgrade their skills and expand their repertoire Culinary professionals looking to specialise in baking and cake decoration Anyone interested in starting their own bakery or cake decorating business Requirements Baking: Baking, Cake Making and Cake Decorating Course Online There are no particular requirements for this Baking: Baking, Cake Making and Cake Decorating Course because it doesn't call for any specialized training. Career path Baking: Baking, Cake Making and Cake Decorating Course Online This Baking: Baking, Cake Making and Cake Decorating Course will open up numerous career opportunities, such as: Baker Baking Expert Cake Decorator Confectionery Baker Pastry Chef Cake Decoration business owner Professional Cake Maker Confectionary Baker

Baking, Cake Making and Cake Decorating - CPD Accredited
Delivered Online On Demand30 hours
£12

Executive Secretary & PA Training - CPD Certified

5.0(3)

By School Of Health Care

Executive Secretary & PA Training Course Online For confident candidates with outgoing personalities and a relentless attention to detail, the field of Secretary & PA Diploma services is wide open. Professional personal assistants (PAs) are the ultimate multitaskers, hired to manage the personal affairs and activities of those they support. Some secretaries and PAs work for large corporations, while others are hired by a single executive, entrepreneur, or influential figure. Regardless of which path you take, becoming a trusted and respected PA or Secretary opens the door to a world of incredible career opportunities. Personal qualities and character, as well as hard skills, are important for success as a PA or secretary. It's simply a matter of learning the roles of PAs and secretaries in order to prepare for a rewarding career in the field. This Executive Secretary & PA Training could be the key to your dream job. Transform your ambition and enthusiasm into a rewarding career for life by studying from home at your own pace and time. Learn how to handle a wide range of essential office administration tasks, as well as how to write important business letters and handle complex mail and shipping requirements. Making travel arrangements on behalf of others, organising meetings and events, the importance of time management as a PA, and how to become a better communicator are also covered in the course. Why choose this Executive Secretary & PA Training Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Executive Secretary & PA Training Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Executive Secretary & PA Training Course.. Other Benefits of This Executive Secretary & PA Training Course FREE PDF Certificates Lifetime Access Free Retake Exam Expert Tutor Support Main Course: Executive Secretary & PA Training Course Free Courses Course 01: Level 2 Certificate in Law and Legal Work Course 02: Level 4 Diploma In Paralegal Studies [ Note: Free PDF certificate will provide as soon as completing the Executive Secretary & PA Training Course] Executive Secretary & PA Training Course Online Our Executive Secretary & PA Training course has been designed to equip you with the essential knowledge and skills needed to become an expert executive secretary or personal assistant and will give you all the practical knowledge & credentials that you need to excel in your new role. Enrol on our Executive Secretary & PA Training course today and begin your journey to improve your career prospects with the latest skills and the power of self-belief! Learning Outcomes After completing this Executive Secretary & PA Training course, learner will be able to: Understand personal assistant fundamentals Understand business telephone approaches Understand information regarding shipping and mail services Understand travel arrangements Understand outline setting up conferences and meetings Understand management of time Understand systems for record keeping and filing Understand business writing techniques Understand communication skills Understand customer service Understand basics of microsoft office skills Assessment Method of Executive Secretary & PA Training Course After completing Executive Secretary & PA Training Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Executive Secretary & PA Training Course After completing the Executive Secretary & PA Training course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Executive Secretary & PA Training Course Online This Executive Secretary & PA Training course is designed for existing secretarial/administrative workers seeking advancement or newcomers seeking their first professional position. Requirements Executive Secretary & PA Training Course Online To enrol in this Executive Secretary & PA Training Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Executive Secretary & PA Training Course. Be energetic and self-motivated to complete our Executive Secretary & PA Training Course. Basic computer Skill is required to complete our Executive Secretary & PA Training Course. If you want to enrol in our Executive Secretary & PA Training Course, you must be at least 15 years old. Career path Executive Secretary & PA Training Course Online After completing this Executive Secretary & PA Training course, you may able to pursue a formal position in professional Executive PA services such as: Personal Executive Assistant Receptionist Office Assistant Support Secretary Office Manager Personal Concierge Executive Assistant

Executive Secretary & PA Training - CPD Certified
Delivered Online On Demand22 hours
£12

Level 7 Business Management Course

5.0(3)

By School Of Health Care

Business Management: Business Management Course Online Do you aspire to be a part of the corporate management team? Do you want to start your own business? If yes, then this course is for you! This Business Management: Business Management Course is divided into several in-depth modules to provide you with the most convenient and rich learning experience possible. The qualification allows students to learn new skills and gain new knowledge through a variety of topics. You will learn strategies for building strong work teams, delegating work, managing business risks, change, workplace conflict, and customer service. Learning Objectives You will be able to do the following at the end of the Business Management: Business Management Course: Learn everything there is to know about business management and why it is so important. Familiarize yourself with all of the terms used in the field of business management. Promote organizational direction, learn and apply leadership and management theory. Develop a variety of important skills, such as communication, negotiation, and dispute resolution. Learn about project management, risk management, supply chain management, and human resource management. Determine the personal and technical abilities needed to achieve strategic goals. Create a solid personal development strategy. Learn how to run a company strategically. Examine the company laws and regulations in the United Kingdom. Create an action plan for your business. This Business Management: Business Management Course is designed to provide students with essential knowledge about business and management, as well as their role in modern organisations. By the end of this course, you will have a solid understanding of project management, planning and forecasting operations, performance management, negotiation techniques and human resource management. Why choose this Business Management: Business Management Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Business Management: Business Management Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Business Management: Business Management Course. Courses Including with this Business Management: Business Management Course Course 01: Level 7 Business Management Course 02: Level 5 Diploma in Business Analysis Course 03: Level 2 Diploma in Business Administration Course 04: Level 3 Business Administration Others benefit Included with Business Management: Business Management Course Free 4 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Business Management: Business Management Course] Business Management: Business Management Course Online This Business Management: Business Management Course consists of 13 modules. Course Curriculum of Level 7 Business Management Module 01: Introduction Module 02: Financial Resource and Investment Management Module 03: Succession Planning Module 04: Risk Management Module 05: Supply Chain Management Module 06: Human Resource Management Module 07: Leadership and Management Module 08: Change Management Module 09: Conflict Management Module 10: Project Management Module 11: Communication Techniques for Business Management Module 12: Entrepreneurship and Small Business Management Module 13: UK Business Law Assessment Method of Business Management Course After completing Business Management: Business Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Business Management Course After completing the Business Management: Business Management Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Business Management: Business Management Course Online Anyone who aspires to the top of the corporate ladder in any business or workplace setting should take this Business Management: Business Management Course. Those who are self-employed or own small businesses should consider taking this Business Management: Business Management Course. Professionals in the field of business, program managers, facility managers, and program administrators should enrol. Students and recent graduates will also benefit from this. Requirements Business Management: Business Management Course Online To enrol in this Business Management: Business Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Business Management: Business Management Course. Be energetic and self-motivated to complete our Business Management: Business Management Course. Basic computer Skill is required to complete our Business Management: Business Management Course. If you want to enrol in our Business Management: Business Management Course, you must be at least 15 years old. Career path Business Management: Business Management Course Online Enrolling on this Business Management: Business Management Course can lead you to the following career paths: Business Manager Assistant CEO Asset Management Management Analyst Business Management Support Analyst Business Management Assistants Sales & Business Management Trainee

Level 7 Business Management Course
Delivered Online On Demand22 hours
£12

Principles, Values and Regulation in the Health an Social Care

By Course Cloud

Join us to make a real difference in a field that touches lives every day.

Principles, Values and Regulation in the Health an Social Care
Delivered Online On Demand1 hour 30 minutes
£5.99

Office Administration & Reception (Receptionist) Customer Service

By Training Tale

Office Administration Online Training Are you considering a career in office administration or Do you wish to develop your office administration skills? Your employment chances in the public and private sectors will be improved and enhanced by our special Office Administration course. The purpose of the office administration course is to provide students a thorough understanding of office administration. With a focus on Office Administration legal ideas, Office Administration business best practices, and the underlying skills, our Office Administration course explains. You will learn about business writing techniques, time management, and particularly stress management throughout the Office Administration course. By taking our Office Administration course, you will become an expert in communication techniques, conflict resolution, and Microsoft Office skills. Enrol in our Office Administration training to boost your output in a business environment. Without a doubt, the office administration training will give you the skills and resources you need to work more effectively and efficiently. Main Course: Office Management and Administration GIFT COURSES: Course 01: Level 7 Diploma in Leadership and Management Course 02: Operations Management Course 03: Minute Taking [ Note: Free PDF certificate as soon as completing the Office Administration: Office Administration and receptionist course] Office administration and receptionist Curriculum of Office Administration Module 1: Fundamentals of Office Administration Module 2:Qualities of an Effective Administrator Module 3: Information regarding shipping and mail services Module 4: Ways to create effective plans and schedule Module 5: Outline setting up conferences and meetings Module 6: Business Writing Techniques Module 7: Management of time Module 8: An Overview of Stress Management Module 9: Telephone Business Proficiency Module 10: Communication Techniques Module 11: Strategies to manage conflicts Module 12: Business etiquette guidelines Module 13:Basics of Microsoft Office Skills Assessment Method of Office Administration After completing each module of the Office Administration: Office administration and receptionist UK Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Office Administration After completing the MCQ/Assignment assessment for this Office Administration: Office administration and receptionist course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Office Administration: Office administration and receptionist Learners can take this Office Administration: Office Administration course without any prior knowledge of this topic, and there are no age restrictions. As a result, anyone interested in Office Management and Administration can enrol in the Office Management UK course. Requirements Office Administration: Office administration and receptionist To enrol in this Office Administration: Office Administration and Receptionist Training Course, students must fulfil the following requirements: Good Command of English language is mandatory to enrol in our Office Administration and Receptionist Course. Be energetic and self-motivated to complete our Office Administration: Office Administration and Receptionist Course. Basic computer Skill is required to complete our Office Administration and Receptionist Course. If you want to enrol in our Office Administration and Receptionist Course, you must be at least 15 years old. Career path Office Administration: Office administration and receptionist With this Office Administration training, you can open up a world of varied and important employment options in the Office Administration environment, such as secretarial manager and Office Administration roles that oversee effective operations. Certificates Digital Certificate Digital certificate - Included

Office Administration & Reception (Receptionist) Customer Service
Delivered Online On Demand25 hours
£12

Help Desk Technician - Technical Support and Customer Service

By Compliance Central

Are you looking to enhance your Help Desk Technician skills? If yes, then you have come to the right place. Our comprehensive course on Help Desk Technician will assist you in producing the best possible outcome by mastering the Help Desk Technician skills. The Help Desk Technician course is for those who want to be successful. In the Help Desk Technician course, you will learn the essential knowledge needed to become well versed in Help Desk Technician. Our Help Desk Technician course starts with the basics of Help Desk Technician and gradually progresses towards advanced topics. Therefore, each lesson of this Help Desk Technician course is intuitive and easy to understand. Why would you choose the Help Desk Technician course from Compliance Central: Lifetime access to Help Desk Technician course materials Full tutor support is available from Monday to Friday with the Help Desk Technician course Learn Help Desk Technician skills at your own pace from the comfort of your home Gain a complete understanding of Help Desk Technician course Accessible, informative Help Desk Technician learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Help Desk Technician Study Help Desk Technician in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Help Desk Technician Course Help Desk Technician Curriculum Breakdown of the Help Desk Technician Course Course Outline: Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Help Desk Technician course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Help Desk Technician. It is also great for professionals who are already working in Help Desk Technician and want to get promoted at work. Requirements To enrol in this Help Desk Technician course, all you need is a basic understanding of the English Language and an internet connection. Career path IT Support Specialist: £20,000 to £35,000 per year Service Desk Analyst: £22,000 to £38,000 per year Technical Support Engineer: £25,000 to £45,000 per year Customer Support Specialist: £20,000 to £35,000 per year Help Desk Supervisor: £28,000 to £45,000 per year Network Support Technician: £25,000 to £40,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Help Desk Technician - Technical Support and Customer Service
Delivered Online On Demand8 hours
£12

Mandatory Training for Customer Representatives and Cashiers in Banking Diploma

5.0(1)

By Empower UK Employment Training

Mandatory Training for Customer Representatives and Cashiers in Banking Diploma Elevate your career in banking with our comprehensive Mandatory Training for Customer Representatives and Cashiers in Banking Diploma. Master the core competencies of teller operations, banking technology, and ethical practices to excel in your role. Learning Outcomes: Identify the requisite skills and abilities of a successful Bank Teller. Understand the different types of Bank Accounts and their features. Execute banking transactions with precision and efficiency. Address legal and ethical issues in banking operations effectively. Familiarise yourself with the latest banking technology and software systems. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Mandatory Training for Customer Representatives and Cashiers in Banking Diploma: Skills and Abilities of a Bank Teller: Hone essential skills for effective customer service and cash handling in a banking environment. Types of Bank Accounts: Acquire knowledge of various types of bank accounts to guide customers in making informed decisions. Banking Transactions: Master the art of performing seamless banking transactions, including deposits, withdrawals, and transfers. Legal and Ethical Issues in Banking: Become well-versed in legal compliance and ethical considerations crucial to banking operations. Banking Technology and Software: Stay ahead of the curve by learning the latest technology and software applications utilized in modern banking systems.

Mandatory Training for Customer Representatives and Cashiers in Banking Diploma
Delivered Online On Demand1 hour 42 minutes
£5

Dealing with Angry or Rude Customers

By Ideas Into Action

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Dealing with Angry or Rude Customers
Delivered Online On Demand
£5.55

Railscape: Professional Rail Training

By Wise Campus

Rail Training: Rail Training Would you like to acquire the skills and information required to succeed in rail training essentials? Our rail training course is a full storage of information about the field. An overview of rail operations, safety, and regulations will be covered in this rail training course. The rail training course will provide you with the fundamental knowledge of rail infrastructure. Moreover, this extensive rail training course explains train controls and operations. You will learn how to offer customer care in trains by taking the rail training course. Additionally, the rail training course elaborates on passenger safety and emergency response. Our rail training course includes a lecture on maintaining environmental sustainability in rail. Join our rail training course if you want to notice a beneficial change for developing your rail profession! Learning outcome of rail training course This rail training course will teaches: The introduction to rail operations, rail safety and regulations. Through the rail training course, you will gather the basics of rail infrastructure. Train operations and control are explained in this comprehensive rail training course. Through the rail training course, you will be aware how to provide customer service in rail. Passenger safety and emergency response are elaborated in the rail training course. How to maintain environmental sustainability in rail is lesson part of our rail training course. Rail training course helps in career development in rail. Special Offers of this Rail Training: Rail Training Course This Rail Training: Rail Training Course includes a FREE PDF Certificate. Lifetime access to this Rail Training: Rail Training Course Instant access to this Rail Training: Rail Training Course Get FREE Tutor Support to this Rail Training: Rail Training Course Rail Training: Rail Training For those looking to work in the railway industry, the rail training course provides thorough education. Important subjects including safety procedures, track upkeep, signaling systems, and customer service are covered in the rail training course. Additionally, this rail training program gives learners the know-how and abilities required to succeed in a variety of railway professions. Students enrolled in the rail training course will learn how to operate machinery, troubleshoot problems, and follow industry standards. Who is this course for? Rail Training: Rail Training This rail training course aims to improve the knowledge and abilities of interested persons in Rail Training Essentials. Requirements Rail Training: Rail Training To enrol in this Rail Training: Rail Training Course, students must fulfil the following requirements. To join in our Rail Training: Rail Training Course, you must have a strong command of the English language. To successfully complete our Rail Training: Rail Training Course, you must be vivacious and self driven. To complete our Rail Training: Rail Training Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Rail Training: Rail Training Course. Career path Rail Training: Rail Training The rail training course can lead to a variety of rewarding employment prospects in the rail training industry.

Railscape: Professional Rail Training
Delivered Online On Demand1 hour 6 minutes
£12