2831 Courses

Self Esteem: Self Esteem And Self Confidence Empower yourself with our life-changing Self Esteem course. Dive deep into the Self Esteem program, mastering key Self Esteem principles and techniques. Enroll today to boost your confidence and gain invaluable Self Esteem knowledge and skills. Don't miss this opportunity to transform your life through our Self Esteem course. Join us now! Unlock your full potential with our transformative Self Esteem course. Dive deep into the Self Esteem program, mastering essential Self Esteem principles and techniques. Enroll today to boost your confidence and gain invaluable Self Esteem knowledge and skills. Don't miss this opportunity to elevate your self-esteem and achieve your goals. Special Offers of this Self Esteem Course This Self Esteem Course includes a FREE PDF Certificate. Lifetime access to this Self Esteem Course Instant access to this Self Esteem: Self Esteem Course Get FREE Tutor Support from Monday to Friday in this Self Esteem: Self Esteem Course Courses are included in this Self Esteem: Self Esteem Course Course 01: Self Esteem & Assertiveness Skill Course 02: Level 5 Negotiation Skills Course Course 03: Dealing With Difficult People Course 04: Level 4 Time Management Course 05: Level 2 Certificate in Employability Skills [ Note: Free PDF certificate will provide as soon as completing the Self Esteem: Self Esteem course ] Self Esteem: Self Esteem And Self Confidence Course Curriculum of Self Esteem: Self Esteem Course Module 01: Understanding Self Esteem Module 02: Understanding Assertiveness Module 03: Assertiveness in Communication Module 04: Assertiveness in Workplace Assessment Method of Self Esteem After completing each module of the Self Esteem: Self Esteem, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Self Esteem After completing the MCQ/Assignment assessment for this Self Esteem: Self Esteem, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Self Esteem: Self Esteem And Self Confidence This Self Esteem is ideal for anyone who wants to understand why Self Esteem skills are important, how to develop and improve them, and how to advance their career. Requirements Self Esteem: Self Esteem And Self Confidence Students who intend to enrol in this Self Esteem course must meet the following requirements: Self Esteem: Good command of the English language Self Esteem: Must be vivacious and self-driven Self Esteem: Basic computer knowledge Self Esteem: A minimum of 16 years of age is required Career path Self Esteem: Self Esteem And Self Confidence Certificates Certificate of completion Digital certificate - Included

Level 5 Proofreading & Copy Editing Online If you have good grammar and writing skills and want to become a skilled proofreader, this course is perfect. While scanning digital and offline content on various subject matters, you will become an expert in tracking errors. This comprehensive Level 5 Proofreading & Copy Editing course will teach you how to use effective editing tools like checking content for spelling, punctuation, and grammar mistakes, as well as basic formatting. The course will also teach you tips and tricks for fast and efficient proofreading, ensuring that no errors are overlooked. Courses are included in this Bundle Course Course 01: Level 5 Proofreading & Copy Editing Course 02: Level 4 Time Management Course Course 03: Level 5 Report Writing Course Other Benefits of this Level 5 Proofreading & Copy Editing course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Level 5 Proofreading & Copy Editing course] Level 5 Proofreading & Copy Editing Course Curriculum of Level 5 Proofreading & Copy Editing Module 01: An Overview of Proofreading Module 02: Use of the Style Guide Module 03: Spelling and Grammar Module 04: Paper-based Proofreading Module 05: On the Screen Proofreading Module 06: Basics of Copy Editing Module 07: Copy Editing - the Use of Language Module 08: Copy Editing - Checking Accuracy and Facts Module 09: Copy Editing - Legal Checks Module 10: Career Development Certification of Level 5 Proofreading & Copy Editing After completing the MCQ/Assignment assessment for this Level 5 Proofreading & Copy Editing course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 5 Proofreading & Copy Editing This course is ideal for those who want to improve their proofreading & copy-editing skills and prepare for the job of their dreams! Level 5 Proofreading & Copy Editing course is also suitable for those who want to understand the subject and keep up to date with the latest information. Requirements Level 5 Proofreading & Copy Editing There are no specific requirements for this Level 5 Proofreading & Copy Editing course because it does not require any advanced knowledge or skills. Career path Level 5 Proofreading & Copy Editing Candidates who complete the Level 5 Proofreading & Copy Editing course can pursue a wide range of jobs, including: Proofreader - Average income between £43K - £56K Copy Editor - Average income between £27K - £44.5K Content Writer - Average income between £44k - £58k Certificates Certificate of completion Digital certificate - Included

Imagine having the tools to confidently lead a team, streamline processes, and make data-driven decisions. Whether you're an aspiring manager or a seasoned professional, our Management & Functional Skills course is designed to give you the edge you need to excel in today's competitive landscape. According to Reed, an Operations Manager can earn from £45,000 to £55,000 in a year depending on qualification, experience, location and other factors. Don't wait for an opportunity to knock-create your own path to success. Enrol in our Management & Functional Skills course today and transform your career potential. Key Features: CPD Certified Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Management & Functional Skills Management Skills Functional Skills Learning Outcomes: Develop effective management strategies and leadership skills for organisational success. Understand key principles of team dynamics and conflict resolution. Apply functional skills to solve workplace problems and improve efficiency. Enhance communication techniques for clear and effective workplace interactions. Analyse business operations to optimise performance and productivity. Integrate time management techniques to balance workloads and meet deadlines. Accreditation All of our courses are fully accredited, including this Management & Functional Skills Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Management & Functional Skills. Certification Once you've successfully completed your Management & Functional Skills Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Management & Functional Skills Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking to enhance managerial capabilities. Employees aiming for leadership roles. Professionals needing improved workplace functional skills. Team leaders wanting to boost team performance. Managers desiring refined strategic planning abilities. Career path Team Leader Operations Manager Project Coordinator Human Resources Manager Business Analyst Office Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

GRAB LATEST SKILL WHEELS at the BEST OFFER of the TIME!.. Estate Agent Training course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Estate Agent Training. Our course starts with the basics of Estate Agent Training and gradually progresses towards advanced topics. Therefore, each lesson of this Estate Agent Training is intuitive and easy to understand. Course Package: Course 01: Estate Agent Course 02: Property Law Course 03: Conveyancing Course 04: First Aid at Work Course 05: Time Management Course 06: Behaviour Management & Emotional Intelligence So, stand out in the job market by completing the Estate Agent Training course. Get an accredited certificate and add it to your resume to impress your employers. Along with the Estate Agent Training course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. Main Course Curriculum Breakdown Module 01: Estate Agent: An Introduction Module 02: Different Types of Estate Agents Module 03: Getting Started on the Job Module 04: Listing Property Finding the Sellers Module 05: Valuation Process Module 06: Negotiating as an Estate Agent Module 07: Selling Property - Finding the Buyers Module 08: Letting Property Module 09: Technology for Estate Agents Module 10: Regulation of Estate Agents CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Estate Agent Training course. Requirements To enrol in this Estate Agent Training course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Estate Agent Training, such as- Sales Negotiator Estate Agent Local Estate Agent Customer Service Administrator Property Consultant Real Estate Agent Certificates 6 CPD Accredited PDF Certificate Digital certificate - Included Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are you ready to master the art of exceptional service? Our Concierge Training course is designed to transform you into a highly skilled and knowledgeable concierge, capable of delivering unparalleled service to your clients. Join us to enhance your career prospects and become a key player in the hospitality industry. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the Concierge Training course, learners will gain a comprehensive understanding of concierge services. They will explore different types of concierge services and learn the principles of running a successful concierge business. Essential skills for any concierge will be covered, including effective communication, problem-solving, and time management. Learners will also focus on delivering exceptional client service and maintaining a professional work environment. The course will teach proper etiquette for interacting with clients and colleagues. Additionally, learners will be trained in handling emergencies in a hotel setting, ensuring they are prepared to respond promptly and efficiently to any situation. Course Curriculum Module 01: Understanding the Service Module 02: Types of Concierge Service Module 03: Principles for a Concierge Service Business Module 04: Necessary Skills for Any Concierge Module 05: Delivering Client Service Module 06: Concierge Work Environment and Etiquettes Module 07: Emergency Measures for a Hotel Concierge Learning Outcomes: Understand the fundamentals of providing excellent concierge service. Differentiate between various types of concierge services. Learn principles to establish a successful concierge service business. Develop essential skills required for any concierge role. Master the art of delivering exceptional client service. Recognise proper etiquette and manage emergency situations in a hotel. CPD 10 CPD hours / points Accredited by CPD Quality Standards Concierge Training Course 1:11:25 1: Module 01: Understanding the Service 08:00 2: Module 02: Types of Concierge Service 11:03 3: Module 03: Principles for a Concierge Service Business 12:41 4: Module 04: Necessary Skills for Any Concierge 13:31 5: Module 05: Delivering Client Service 07:11 6: Module 06: Concierge Work Environment and Etiquettes 10:28 7: Module 07: Emergency Measures for a Hotel Concierge 07:31 8: CPD Certificate - Free 01:00 Who is this course for? Aspiring hotel concierge professionals. Individuals interested in luxury service. People starting a concierge business. Hotel staff seeking role enhancement. Customer service enthusiasts. Career path Hotel Concierge Personal Concierge Corporate Concierge Lifestyle Manager Luxury Travel Concierge Event Concierge Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Overview ***Limited Time Offer*** ★★★ Enrolment Gift: Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £250 - Enrol Now! ★★★ There is always the chance to embark on a rewarding career as a Mechanic. To sum it up, whether you do it professionally or not, having a fundamental understanding of auto mechanics is really beneficial to you. This Mechanic Training course fills that need by providing you with all the knowledge you need about maintenance in clear, in-depth lessons. Whether you want to become a mechanic or are already one, this course will advance your knowledge, strengthen your resume, and award you a certificate attesting to your understanding of mechanics and maintenance. This Mechanic Training Bundle Consists of the following Premium courses: => Course 01: Car Mechanic and Repair Training Diploma => Course 02: Large Goods Vehicle (LGV) => Course 03: Motorbike Repairing and Maintenance Diploma => Course 04: Hybrid Vehicle Expert Training => Course 05: Supercharger Automobile Engineering => Course 06: Engine Lubricant System Training - Level 4 => Course 07: Energy Saving in Electric Motors => Course 08: Car Restoration => Course 09: PUWER => Course 10: A complete course on Turbocharging => Course 11: Basic Automotive Engineering: Onboard Diagnostics => Course 12: Digital Electric Circuits & Intelligent Electrical Devices => Course 13: Mechanical Engineering => Course 14: Welding Training => Course 15: Driving Instructor => Course 16: Bicycle Maintenance Course => Course 17: PAT Level 4 => Course 18: Manual Handling Training | Online Course => Course 19: Fire Safety Training => Course 20: Time Management | Online Course The Mechanic Training bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Mechanic Training expertise and essential knowledge, which will assist you in reaching your goal. Key Features of the Course: FREE Mechanic Training CPD-accredited certificate Get a free student ID card with Mechanic training (£10 applicable for international delivery) Lifetime access to the Mechanic Training course materials The Mechanic Training program comes with 24/7 tutor support Get instant access to this Mechanic Training course Learn Mechanic Training from anywhere in the world The Mechanic Training is affordable and simple to understand The Mechanic Training is entirely online Description: Enrol in this Car Mechanic Bundle today and start your journey to becoming a successful Mechanic! ★★★ Course Curriculum of Car Mechanic Bundle ★★★ => Course 01: Car Mechanic and Repair Training Module 01: Introduction to Safety and Maintenance Module 02: General Maintenance for Car Mechanics Module 03: Vehicle Warning Lights Module 04: Tyres and Wheels Module 05: The Engine Module 06: The Cooling System Module 07: The Fuel System Module 08: The Electrical System Module 09: The Drivetrain Module 10: The Braking System Module 11: Car Restoration Plan Module 12: Restoring the Car's Interior Module 13: Restoring the Car's Exterior Module 14: Restoring the Engine Module 15: Reassemble & Test Drive Module 16: Hearing Conservation at Workplace Module 17: Provision and Use of Work Equipment Regulations Module 18: Selection and Conformity of Work Equipment Module 19: Safe Functionality of Work Equipment Module 20: Monitoring and Evaluation of Work Equipment Module 21: Maintenance of Work Equipment =========>>>>> And 19 More Related Courses <<<<<========= How will I get my Mechanic Certificate? After successfully completing the Mechanic course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £9.99*20 = £199.7) Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99) So, enrol now in this Mechanic Bundle to kickstart your career! Enrol now in Mechanic Training to advance your career, and use the premium study materials from Apex Learning. Who is this course for? Anyone from any background can enrol in this Mechanic Training bundle. Requirements Our Mechanic Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career Path Having this Mechanic Training expertise will increase the value of your CV and open you up to multiple job sectors.

Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this Leadership, Agile Project Management and Data Analysis - 3 in 1 course will set you up with a solid foundation to become a confident manager and develop more advanced skills. This comprehensive course is the perfect way to kickstart your career in the field of management. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. How Will I Benefit? Boost your career in management Deepen your knowledge and skills in your chosen field just in hours not years! Study a course that is easy to follow. Save money and time by studying at your convenient time Have access to a tutor whenever you are in need So, what are you thinking about! Start getting the benefits by enrolling today! Why Choose Lead Academy: Lifetime Access High-quality e-learning study materials Learn the most in-demand skills Self-paced, no fixed schedules 24/7 customer support through email Available to students anywhere in the world No hidden fee Study in a user-friendly, advanced online learning platform Who is this course for? This comprehensive course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of management. Entry Requirement There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Career path This course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Diploma in Leadership and Management at QLS Level 4 Personal Effectiveness - How to be an Awesome Professional Monday: Self-confidence Tuesday: Personal Time Management Wednesday: Assert Yourself Thursday: Problem Solving Friday: Presenting Managing Individuals - How to Get the Best From Your People Monday: Goal Setting Tuesday: Delegation Wednesday: Feedback Thursday: Poor Performance Friday: Coaching Communication Skills - How to Make Your Management Voice Heard Monday: Listening Tuesday: Motivating Wednesday: Meetings Thursday: Negotiating Friday: Conflict Team Management - How to Create and Keep a High Performance Team Monday: The Power of Teams Tuesday: Team Development Wednesday: Team Maintenance Thursday: The Four Essentials of Team Management Friday: Team Meetings Manager's Toolkit - How To Adapt to Whatever the Job Throws at You Monday: Emotional Intelligence Tuesday: Transactional Analysis Wednesday: The SCOPE Process Thursday: Selecting Management Styles Friday: The Powerhouse Loop Resources Resources - Leadership & Management Level 4 Agile Project Management Module 01: Introduction Module 02: What is Agile Project Management? Module 03: What is Agile Manifesto? Module 04: Four Foundational Agile Values Module 05: Twelve Supporting Agile Principles Module 06: Role of Leaders in Agile PM Module 07: Managing Diversity in an Agile Team Module 08: Importance of Leadership in Agile Module 09: SCRUM Methodology Module 10: Extreme Programming Methodology Module 11: Stages of Agile Project Management Module 12: Importance of Accountability Module 13: Agile Team - Values & Ethics Module 14: Agile Team Management Module 15: Pitfalls to Effective Communication Module 16: Tips for Effective Communication Assessment Data Analysis Data Analysis 101 Assessment

Having the technical skills and knowledge to execute your job duties successfully is only one part of being the best you can be in the workplace. Along with these 'hard' skills, we also need 'soft' skills. Soft skills are those skills which help us to work with others efficiently. No matter what your position, organisation, or industry, you work with people! Taking the time to build adequate soft skills can provide a more efficient, more peaceful, and more prolific workplace, as well as to your overall job happiness and satisfaction. Enroll in this course and discover the ten soft skills that will set you apart from everyone in your workplace. You will learn how to apply these professional skills in practical life and become very successful. Course Highlights Certified Interpersonal & Communication Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Interpersonal & Communication Skills Training into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Interpersonal & Communication Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Interpersonal & Communication Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Interpersonal & Communication Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 01:00:00 Module Two - What are Soft Skills 00:30:00 Module Three - Communication 01:00:00 Module Four - Teamwork 00:30:00 Module Five - Problem Solving 01:00:00 Module Six - Time Management 01:00:00 Module Seven - Attitude and Work Ethic 01:00:00 Module Eight - Adaptability/Flexibility 01:00:00 Module Nine - Self-Confidence (Owning It) 02:00:00 Module Ten - Ability to Learn from 02:00:00 Module Eleven - Networking 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Certified Interpersonal & Communication Skills Training - Activities 00:00:00 Mock Exam Mock Exam- Certified Interpersonal & Communication Skills Training 00:20:00 Final Exam Final Exam- Certified Interpersonal & Communication Skills Training 00:20:00

Do you want to know how to set a personal or business goal? Do you need to set goals and want to achieve the goals? Enroll in the course and learn the procedures for setting and achieving a goal. Course Description: Setting goal is an important aspect of achieving your desire. Without goals, success is not possible. With our effective Online Goal Setting and Accomplishment Course, you will learn the tips, tricks, techniques and procedures of setting an appropriate and effective goal for your life or for your business. The course will also teach you how to work according to the framework, or how to work in an office environment effectively to achieve individual goals or business targets. By the end of the course, you can set your goal and able to find out the limitations and strength for obtaining your aim. Course Highlights Online Goal Setting and Accomplishment Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Online Goal Setting and Accomplishment Course into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Online Goal Setting and Accomplishment Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Entrepreneurs, students, adventurers, the dreamers or individuals who are interested in learning the techniques of goal setting. Online Goal Setting and Accomplishment Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Online Goal Setting and Accomplishment Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 01:00:00 Module Two - Overcoming Procrastination (I) 01:00:00 Module Three - Overcoming Procrastination (II) 01:00:00 Module Four - Four P's of Goal Setting 01:00:00 Module Five - Improving Motivation 01:00:00 Module Six - Wise Time Management 01:00:00 Module Seven - Tips for Completing Tasks 01:00:00 Module Eight - Increase Your Productivity 01:00:00 Module Nine - 'To Do' List Characteristics 01:00:00 Module Ten - Smart Goals 00:30:00 Module Eleven - Mistakes Will Happen 00:30:00 Module Twelve - Wrapping Up 01:00:00 Activities Online Goal Setting and Accomplishment Course- Activities 00:00:00 Mock Exam Mock Exam- Online Goal Setting and Accomplishment Course 00:20:00 Final Exam Final Exam- Online Goal Setting and Accomplishment Course 00:20:00

Step into the dynamic world of customer care complaint resolution and unlock a pathway to success with our comprehensive diploma course. In an ever-evolving market, businesses are in constant need of skilled professionals adept at handling customer complaints with finesse. According to recent statistics, the UK customer service sector is booming, with a significant demand for trained individuals. Our course provides a deep dive into various modules, including complaints handling, customer relationship management, patient customer service, and retail customer service, equipping you with the essential skills to thrive in this industry. With a focus on effective communication, problem-solving, and building rapport, you'll emerge as a sought-after asset in the job market. Whether you're looking to kickstart your career or enhance your existing skill set, our diploma offers a strategic pathway to success in customer care complaint resolution. Enroll now and embark on a fulfilling journey towards professional growth and lucrative opportunities. Key Features: CPD Certified Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Complaints Handling for Customer Care Module 01: Complaints & Customer Value Module 02: Building Rapport & Trust Module 03: Effective Communication Module 04: Handling Various Customer Types Module 05: Customer-Centric Complaint Resolution Module 06: Proactive Complaint Prevention and Service Recovery Module 07: Advanced Technology and Tools in Customer Care Customer Service Advisor Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: CRM Databases Module 05: Deepening Customer Relationship Module 06: Handling Customer Complaints Module 07: Introduction to Customer Service Module 08: What's Different about Good Customer Service? Module 09: Customer Service Communication Strategies Module 10: Building Rapport Over the Phone Module 11: Active Listening and Managing Tough Callers Module 12: Problem Solving over the Phone Module 13: Time Management Module 14: Record Keeping and Filing Systems Patient Customer Service Module 01: Introduction to Patient Customer Service Module 02: Effective Patient Customer Service Training Module 03: Areas of Patient Customer Service Module 04: Customer Service Operative Skills Module 05: Organising Schedules Module 06: Medical Jargon and Terminology Module 07: Effective Filing Systems in Medical Offices Module 08: Patient Customer Service Soft Skills Module 09: What Customer Service Is to Different Medical Professionals Module 10: Providing Customer Service and Support to Colleagues Module 11: Handling Difficult Customers Customer Service Training Module 01: Introduction to Customer Service Assessment Module 01 Module 02: Characteristics of Good Customer Service Assessment Module 02 Module 03: Customer Relationship Management Assessment Module 03 Module 04: Communicate with Customers Assessment Module 04 Module 05: Handling Customer Complaints Assessment Module 05 Module 06: Problem Solving Over Phone Assessment Module 06 Module 07: Improving Customer Service Assessment Module 07 Retail Customer Service - Level 3 Module 01: Who We Are and What We Do Module 02: The Sales Process and Dealing with Customers at the Checkout Module 03: Importance of Consumer Behaviour Module 04: Taking Trends and Targeting Customers Effectively Module 05: The Importance of Communicating with Customers Module 06: Identifying and Addressing Customer Needs Module 07: Generating Return Business Module 08: In-Person Customer Service Module 09: Giving Customer Service over the Phone Module 10: Providing Electronic Customer Service Module 11: Recovering Difficult Customers Module 12: Understanding When to Escalate Learning Outcomes: Master complaints handling for diverse customer needs. Cultivate trust and rapport for effective communication. Employ proactive strategies for complaint prevention and resolution. Utilize advanced technology tools for enhanced customer care. Demonstrate expertise in patient customer service within medical settings. Implement retail customer service techniques for generating return business. Accreditation All of our courses are fully accredited, including this Diploma in Implementing Customer Care Complaint ResolutionCourse, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Implementing Customer Care Complaint Resolution. Certification Once you've successfully completed your Diploma in Implementing Customer Care Complaint Resolution Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Diploma in Implementing Customer Care Complaint Resolution Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring customer service professionals seeking specialised training. Individuals aiming to enhance their communication and problem-solving skills. Medical office staff desiring to excel in patient customer service. Retail employees looking to advance their career in customer service. Anyone interested in a lucrative career in complaint resolution. Requirements Learners do not require any prior qualifications to enrol on this Course. You just need to have an interest in this Course. Career path Customer Service Representative - £18K to 24K/year. Retail Sales Associate - £16K to 20K/year. Medical Receptionist - £18K to 22K/year. Customer Care Advisor - £18K to 24K/year. Customer Service Manager - £24K to 30K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.