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Course Overview The way you treat your customers can make or break the deal. That's why the first rule of building a successful business is excellent customer service.  Learn the fundamentals of this vital area of business with our top-notch Customer Service Skills Training course. This is a course that will help you work on your skills and increase the potential of your career. The course will be delivered through engaging video lessons. Through these lessons, you will be able to deepen your knowledge of Customer Relationship Management. Then the course will educate you on effective communication strategies with consumers. In addition, you will get the chance to develop the skills required for dealing with customer complaints. By the end of the course, you will learn the ways you can improve customer service and create a satisfied customer base.  So, join today and master the art of customer service! Course Sneak Peek Learning Outcomes Recognise the characteristics of quality customer service Understand the major principles of customer relationship management Develop the skills to establish effective communication with your customers Build the competence to handle customer complaints with expertise Identify the vital areas for improving the quality of customer service Course Promo Why Should Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Communication Customer service Problem-solving Customer relationship management Who Should Take this Customer Service Skills Training? Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Customer Service Skills Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path This exclusive Customer Service Skills Training course will equip you with effective skills and abilities and help you explore career paths such as  ManagerCustomer Service Executive Retail Manager Course Curriculum Module 01: Introduction to Customer Service Introduction to Customer Service 00:06:00 Module 02: Characteristics of Good Customer Service Characteristics of Good Customer Service 00:04:00 Module 03: Customer Relationship Management Customer Relationship Management 00:04:00 Module 04: Communicate with Customers Communicate with Customers 00:06:00 Module 05: Handling Customer Complaints Handling Customer Complaints 00:06:00 Module 06: Problem Solving Over Phone Problem Solving Over Phone 00:05:00 Module 07: Improving Customer Service Improving Customer Service 00:07:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Develop a naturally inquisitive mind and exceptionally strong problem-solving abilities herewith this Certification in Intelligence Analyst course. Improve

A 1 hour guide to building a Circle of Support around a disabled adult

The Dealing with Difficult People is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Dealing with Difficult People consists of several modules that take around 1 hour to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. Course Content Dealing with Difficult People Fundamentals of Dealing With Difficult People AND Ourselves 00:08:00 Powerful Insights and Strategies 00:16:00 Problem Solving! Specific Techniques For Handling Difficult People 00:13:00 Problem Solving (Part 2)! Specific Techniques For Handling Difficult People 00:13:00 Problem Solving (Part 3)! Specific Techniques For Handling Difficult People 00:14:00 Final TIPS and Recommendations! 00:10:00 BONUS LECTURE! Learn How To Make Difficult Emotions PASS you by! 00:10:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The Foundation Certificate in Business Analysis—a dynamic course illuminating core concepts and skills in business analysis. Uncover the tools and techniques essential for effective problem-solving and decision-making. About this course £297.00 42 lessons Course curriculum IntroductionIntroductionBusiness Analysis Tutorbot Module 1Lesson - What is Business Analysis?Test Your Knowledge Quiz Module 2Lesson - The Competencies of a Business AnalystTest Your Knowledge Quiz Module 3Lesson - The Strategic Context for Business AnalysisTest Your Knowledge Quiz Module 4Lesson - The Business Analysis Service FrameworkFREE PREVIEWTest Your Knowledge Quiz Module 5Lesson - Investigating the Business SituationTest Your Knowledge Quiz

The Master of Business Administration (MBA) is a prestigious postgraduate qualification that is highly valued by leading employers. It can boost your salary, increase your professional reputation and expand your networking opportunities. If you're a graduate with some business experience and ambitions for a high-flying career, studying for an MBA could be just what you need to make the next step. Our MBA 12 months programme equips you to think logically, laterally and independently through 2 stage intensive, immersive, and challenging programme. With the advantage of studying on the job, anytime and anywhere, you get Cost Advantage and same degree which is given to full time students at the University Campus. The programme is not just an academic course. By exploring and examining real-life business problems to work on and solve, you enhance your own understanding of how a business works. We take a strategic perspective on business and management that helps you develop the skills to contribute to the major business decisions organisations have to make about their future. Program Overview: Master of Business Administration (MBA) - 12 Months Key Highlights of Master of Business Administration (MBA) - 12 Months qualification are: Fully Recognized and Globally Accepted Degree Program Duration: 12 Months (18 months / 24 months duration programme also available) Program Credits: 180 Designed for working Professionals Format: Online Student to faculty ratio of just 15:1 No Written Exam. The Assessment is done via Submission of Assignment and University Dissertation Project Same Degree which is given to Full Time students at the University Campus. Study material: Comprehensive study material and e-library support available at no additional cost. Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Doctorate / PhD programme. LSBR Alumni Status No Cost EMI Option Top Skills You Will Learn MBA 12 months is widely seen as a passport to a successful career. It demonstrates the breadth and depth of your functional competence, strategic knowledge and problem-solving ability. Course Structure: MBA 12 MonthsThe MBA 12 months programme consists of 2 Stages.Stage 1: This stage is delivered by London School of Business and Research. The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS). Mandatory unitsStrategic Management (20 Credits)Strategic Leadership (20 Credits)Strategic Human Resource Management (20 Credits)Advanced Business Research Methods (20 Credits) Optional units(Choose any 2units to make 120 credits)Strategic Financial Management (20 Credits)Supply Chain and Operations Management (20 Credits)Entrepreneurship and Innovation (20 Credits)Globalisation and Corporate Governance (20 Credits)Strategic Change Management (20 Credits)Strategic Marketing (20 Credits) Successful completion of Stage 1 leads to Progression to Stage 2Stage 2: Delivered by the University / awarding body. On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 2 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS). Completion of Stage 2 leads to award of MBA Degree Dissertation Project Successful completion of Stage 2 leads to award of Degree by the university. Who is this course for? MBA in 12 Months programme is ideal for working professionals, successful managers, executives and professionals who want to take their career to a new level and Ambitious people who want to fast track their chosen career or start a new enterprise

Unlock Your Creative Potential with Innovation Course! 🚀 Are you ready to ignite your creativity and drive innovation in your personal and professional life? Look no further! Our groundbreaking Innovation Course is here to empower you with the skills, mindset, and strategies you need to thrive in today's dynamic world.   Why Choose Our Innovation Course? Innovation isn't just a buzzword; it's the key to staying ahead in a rapidly evolving landscape. Whether you're an aspiring entrepreneur, a seasoned professional, or simply someone who craves fresh perspectives, this course is tailor-made for you. 🌟 Here's what sets our Innovation Course apart: Unlock Your Creative Genius: Learn proven techniques to unleash your innate creativity and generate groundbreaking ideas. Master the Art of Problem-Solving: Develop a problem-solving mindset that enables you to tackle challenges with confidence and ingenuity. Foster a Culture of Innovation: Discover how to cultivate a culture of innovation within your team or organization, driving progress and success. Stay Ahead of the Curve: Gain insights into emerging trends, technologies, and methodologies shaping the future of innovation across industries. Hands-On Learning Experience: Engage in interactive exercises, case studies, and real-world projects that sharpen your innovation skills and bring concepts to life. Expert Guidance: Learn from industry experts and thought leaders who share practical insights and best practices gleaned from their own experiences. Networking Opportunities: Connect with like-minded individuals, build valuable relationships, and tap into a diverse community of innovators and change-makers.   Who is this for? Our Innovation Course is designed for anyone eager to embrace innovation and drive positive change: Entrepreneurs seeking to disrupt industries and create innovative solutions. Professionals looking to enhance their problem-solving skills and spark innovation in their workplace. Students eager to explore new ideas, expand their horizons, and prepare for the challenges of tomorrow. Creatives seeking fresh inspiration and new avenues for expression. No matter your background or experience level, if you're passionate about innovation, this course is for you!   Career Path Embarking on the Innovation Course opens doors to a myriad of exciting career opportunities: Innovation Strategist: Lead innovation initiatives within organizations, identifying new opportunities for growth and transformation. Product Manager: Drive the development and launch of innovative products and services that meet evolving market needs. Entrepreneur: Build and scale your own ventures, leveraging innovative solutions to address pressing challenges. Consultant: Offer strategic guidance to businesses seeking to foster innovation and adapt to changing market dynamics. Researcher: Explore new frontiers in science, technology, and social innovation, pushing the boundaries of knowledge and discovery. Whether you're charting a new career path or advancing in your current role, the skills and insights gained from our Innovation Course will position you for success in the innovation-driven economy of the future.   FAQs Q: Is this course suitable for beginners? A: Absolutely! Our Innovation Course welcomes participants of all skill levels, providing a solid foundation in innovation principles and techniques. Q: How long is the course? A: The duration of the course may vary depending on the format and structure. Typically, it spans several weeks to allow for comprehensive learning and practical application of concepts. Q: Can I access course materials after completing the program? A: Yes! Participants gain access to a wealth of resources, including recorded lectures, supplementary materials, and exclusive insights, even after completing the course. Q: Will I receive a certificate upon completion? A: Yes, participants who successfully complete the Innovation Course will receive a certificate acknowledging their achievement and mastery of key concepts. Q: Can I interact with instructors and peers during the course? A: Absolutely! Our course encourages active participation and collaboration through discussion forums, group projects, and live Q&A sessions with instructors and fellow participants.   Don't miss out on this transformative opportunity to unlock your full potential and become a catalyst for innovation! Enroll in our Innovation Course today and embark on a journey of endless possibilities. 🌈   Course Curriculum Module 1 Introduction to the Innovation Process. Introduction to the Innovation Process. 00:00 Module 2 Idea Evaluation and Development. Idea Evaluation and Development. 00:00 Module 3 Strategies and Sustainability. Strategies and Sustainability. 00:00 Module 4 The Societal Impact and Reflection. The Societal Impact and Reflection. 00:00 Module 5 Innovation Leadership and Metrics. Innovation Leadership and Metrics. 00:00

Excess calculations, percentage yield and atom economy, esters, fats and oils, equilibria.

Chemical bonding, Molar volume, Soaps, detergents & emulsions, Bond enthalpy, Hess’ Law

Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now The criminal justice system and law enforcement industry offer diverse and exciting opportunities for individuals interested in this field. Completing our Criminal Law & Police Investigations course can help you unlock these opportunities and take the first step towards a fulfilling career. This industry offers a range of career paths, from law enforcement and investigation to legal and support roles. With this course, you'll gain valuable knowledge and skills that can help you stand out in this competitive industry. You'll learn about the criminal justice system, police investigations, and the legal framework, making you aware of the prospects for a career in this field. Additionally, you'll develop critical thinking, decision-making, and problem-solving skills that are highly valued in this industry. Whether you're interested in working as a police officer, criminal investigator, paralegal, or any other role in this industry, completing this course can help you stand out and take the first step towards your dream job. Learning Outcomes: Develop an in-depth understanding of criminal law and police investigations. Understand the role of the police and prosecution in the criminal justice system. Analyse and evaluate criminal cases and apply legal principles to factual scenarios. Develop critical thinking, decision-making, and problem-solving skills. Develop a comprehensive understanding of various aspects of law enforcement. Develop critical thinking, problem-solving, and decision-making skills. Learn how to apply legal and ethical principles to real-life scenarios. Discover knowledge and skills necessary for a range of criminal justice and law enforcement roles. This Criminal Law & Police Investigations Bundle Consists of the following Premium courses: Course 01: Criminal Law & Police Investigations Course 02: Criminal Intelligence Training Course 03: Interrogations And Confessions Psychology Course 04: Accident Investigation Course 05: Forensic Science and Law Enforcement Criminal Profiling Complete Diploma Course 06: Emotional Intelligence and Human Behaviour Course 07: English Law and Legal System Level 3 Course 08: Financial Investigator Course 09: Certificate in Anti Money Laundering (AML) Course 10: Diploma in Substance Misuse Course 11: Domestic Violence and Abuse Awareness - Level 2 Course 12: Human Rights Course 13: Decision Making and Critical Thinking Course 14: First Aid at Work Benefits you'll get choosing Apex Learning: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum of Bundle Course 01: Criminal Law & Police Investigations Introduction Elements of a Crime Incitement, Conspiracy and Attempt Accomplice Crime Prevention The Police Prosecution, Caution and Diversion Youth JusticeYouth Justice The Trial Sentencing Process Homicide Offences against Person Sexual Offences Theft Blackmail, Robbery & Burglary White-Collar Crime Terrorism & Law Property Offences Cybercrime & Piracy Prisons Probation Service War Crimes Course 02: Criminal Intelligence Training Introduction to Intelligence Analysis Criminal Intelligence Analysis Criminal Intelligence Analyst - Skills and Competencies Understanding Criminal Psychology Research Methods in Crime Analysis Decision Making in Criminal Intelligence Analysis Intelligence-Led Policing Counterterrorism and Criminal Intelligence Analysis Technology in Criminal Intelligence Analysis The Criminal Justice System in England and Wales Course 03: Interrogations And Confessions Psychology The English Law on Confessions Interrogation in Britain The Royal Commission Research: Persons at Risk amid Police Custody Identifying 'Oppressive' Police Interviewing Tactics in Britain Theories of Reason of Confession by Suspects The Psychological Assessment of False Confession The Effects of Drugs and Alcohol Upon the Reliability of Testimony Interrogation Techniques and Miscarriages of Justice Course 04: Accident Investigation Understanding the Investigation Why Investigate? Accident Investigation Procedure Documenting The Accident Scene Conducting Effective Interviews Investigation and Cause Analysis Developing Solutions Report Documentation and Communication Course 05: Forensic Science and Law Enforcement Criminal Profiling Complete Diploma Reducing the Risk of Re-Offending Criminal Law & Police- History of Forensic Psychology Research Methods in Forensic Psychology Theories of Offending Sexual and Violent Offending Fire-Setting Behaviour Offender Profiling Effectiveness of Offender Profiling Eye-Witness and Expert Witness Testimony Reducing Re-Offending and Incident Management Course 06: Emotional Intelligence and Human Behaviour Human Behaviour and Basic Psychological Process Evolutionary Perspective of Human Behaviour Human Intelligence Intelligence Test and Variations in Intelligence Learning and Conditioning Language and Communication Introduction to Emotion Emotion Influences Cognition Stress, Anger and Conflict Emotional Intelligence Self-Leadership Neuro-Linguistic Programming (NLP) Course 07: English Law and Legal System Level 3 The Legal Workplace and Professionals Law and Legal Systems Contract Law & Business Law Human Rights Law Employment Law Property Law Mortgage Law Wills, Probate & Estate Law Criminal Law Other Common Laws & Legal Matters Course 08: Financial Investigator Introduction to Financial Investigator Introduction to Financial Investigation Characteristics of Financial Crimes Categories of Financial Crimes Financial Crime Response Plan Collecting, Preserving and Gathering Evidence Laws against Financial Fraud Course 09: Certificate in Anti Money Laundering (AML) Introduction to Money Laundering Proceeds of Crime Act 2002 Development of Anti-Money Laundering Regulation Responsibility of the Money Laundering Reporting Office Risk-based Approach Customer Due Diligence Record Keeping Suspicious Conduct and Transactions Awareness and Training Course 10: Diploma in Substance Misuse Substance Misuse and Outreach Worker Substances: Drugs, Alcohol and Others Abuses of Substance Misuse Why People Use Drug and Alcohol? The Nature of Substance Misuse: Biological, Psychological and Social Perspectives Understand Possible Causes of Substance and Drug Abuse Implementing Substance Use Policy Effects of Drugs on the Body and Mind Enhancing Assessment and Treatment of Substance Misuse Health Consideration And Much More... Course 11: Domestic Violence and Abuse Awareness - Level 2 Introduction to Domestic Violence & Abuse The Components of Domestic Violence The Impact of Domestic Violence on Victims The Impact of Domestic Violence and Abuse on Children Assessing the Risks of Domestic Violence and Abuses on Children Supporting the Victim and Reporting Incidents Record Keeping Domestic Violence and Abuse Legislation in the UK Course 12: Human Rights Basic Concept of Freedom and Human Rights Classification of Human Rights Women's and Children's Right Various Aspects of Freedom Various International Human Rights Organisations Course 13: Decision Making and Critical Thinking Introduction to Critical Thinking Critical Thinking and the Judgment of Claims Benefits and Barriers of Critical Thinking Importance of Critical Thinking Recognising a Critical Thinker What Are the Critical Thinking Steps? Critical Thinking Strategies Problem-Solving Through Critical Thinking Decision Making with Critical Thinking Course 14: First Aid at Work Introduction to Workplace First Aid Legal Framework for Workplace First Aid Incident Management at Work Primary Survey Secondary Survey Basic First-Aid Techniques And Much more... CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Those interested in a career in law enforcement, the criminal justice system, or related fields. Individuals seeking to expand their knowledge of criminal law and police investigations. Students interested in pursuing further education in law, criminology, or related fields. Individuals looking to improve their chances of success in job interviews for law enforcement roles. Those seeking to enhance their understanding of the criminal justice system for personal or professional reasons. Anyone interested in gaining knowledge and skills that can help them better navigate legal and ethical issues in their personal or professional lives. Requirements Our Criminal Law & Police Investigations is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. Career path Police Officer - £24-45k/year Criminal Investigator - £27-50k/year Paralegal - £18-35k/year Probation Officer - £22-38k/year Crime Analyst - £20-35k/year Forensic Accountant - £30-70k/year Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Criminal Law & Police Investigations) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Criminal Law & Police Investigations) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.