330 Courses

Level 3 QLS Endorsed Diploma | 120 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Customer Services Certification Level 3 From secretary to upper management, the chances are that all members of your staff will come into contact with customers at some time or other. Knowing how to provide a customer with the highest possible level of service is incredibly important to your business. This is where this course could prove to be invaluable to your whole team. The course comprises 11 interesting modules that will help guide your staff towards a better understanding of customer service. They will learn about different types of customers and their rights under UK law. Retaining customers is incredibly important in any line of business, so this course will also give them some vital tips on how to keep your customers or get them back, if they lose them. What's Covered in the Course? Through this course, your staff will learn about: The basics of customer service, such as the terminology and the different types of customer service; What internal and external customers are and how to recognise them; The importance of how you present yourself and how to dress and behave in a way that impresses a customer; Why communication is so important in client interactions and how to communicate effectively; How to deal with a conflict to a customer's satisfaction; The three main areas of customer service will be covered: face-to-face customer service, telephone customer service and electronic customer service; The best way to deal with an angry client and the best methods for controlling your emotions; How to know when a customer has crossed the line and when to stand up for yourself; How to deliver the best possible service, in order to consistently impress your company's customers. What are the Benefits of the Course? There are a range of benefits for your staff to gain, when they have successfully completed this course: Gaining a better understanding of how their customers think; Becoming a more valuable asset in their organisation; The ability to study at the time and from the place that best suits them; Upon completion of the course, they receive an industry-recognised and fully-accredited certification; Study materials are available on all major devices and can be accessed by your staff 24/7, without any future time limit.

Minute Taking Certification Minute taking is a key administrative role which significantly increases the effectiveness of meetings. Without quality minutes, organisations can fail to harness drive and motivation and teams can lose focus. Minutes act like a compass to guide the team by recording past decisions and tracking current discussions and actions. Without the specific skills needed to record information and output it in appropriate and effective ways, staff can become fearful of the process and refrain from taking the opportunity to practise critical skills. This course supports individuals to understand the role and learn the skills needed to effectively take minutes and support meetings, teams, groups, conferences and committees to enhance collaboration and efficiency. Minute taking is not just about writing notes. To be a good minute taker requires an in-depth understanding of how to prepare for the meeting, the responsibilities during the meeting and processes to follow once the meeting is over. There are also key skills in listening and communication which can rapidly enhance effectiveness and enjoyment of the role. Taking this course will prepare individuals to capture and output the correct level of detail and quality to meet internal and external compliance requirements. This course has been developed with experimental activities, detailed guidance and the opportunity to learn and practise the key skills and qualities mandatory for effective minute taking. The exercises, quizzes and worksheets assess progress as you go through the course, gradually building learning to a level of confident proficiency and expertise. What you will learn Lessons you will learn in this course include: Understanding the basics of minute writing The qualities of a minute taker The benefits of taking minutes Recording of minutes Minutes layout Minutes standards Technology in minute taking Common dos and don'ts when writing minutes Benefits of the course The benefits of taking this course include: Understanding meeting minutes templates and when to use them Know how to write different kinds of minutes suited to the occasion Developing your listening skills to extract important information Comprehend the style and tone of language and legal requirements Learn how to effectively edit and proofread minutes to ensure accuracy Taking this course will help individuals conquer fears and enhance skills. Organisational effectiveness can be dramatically improved by getting this key ability established in individuals and within teams. Anybody can learn how to take accurate minutes and quickly see the benefit this brings to the entire organisation. Course Modules/Lessons Module 1: Minute Taking Basics Module 2: Standards for Minute Taking Module 3: Pre-Meeting Preparation Module 4: During And After The Meeting Module 5: Personal Development

Enroll today and master the skills needed to analyse financial statements, evaluate company performance, and make informed business decisions. 2 Hours of Video Content 20 Interactive Exercises1 Recognised Certificate Course Overview Our comprehensive PowerPoint course workshop teaches financial analysts the key skills required for impactful data visualisation and presentation design. Mastering PowerPoint is critical to clearly communicate complex analysis to both internal and external stakeholders. Through practical, hands-on training and real-world business examples, this course will equip you to efficiently build sleek, professional slide decks that engage audiences. The self-paced online format allows busy finance professionals to become presentation experts on their own schedule. With over 2 hours of content and 20+ exercises, the program covers all necessary PowerPoint concepts and techniques. “I was previously unsure of all the financial jargon and concepts, now I feel I have taken steps towards getting the big picture of finance. I really liked the Excel web integration!” Rachel Crawford Course Highlights Introduction to Basic and Advanced Features Maintaining Design Consistency with Slide Master Pro Tips for Formatting, Animations, and Shortcuts Data Visualisation Best Practices Case Study: Building a Football Field Valuation Deck Certificate Upon Successful Course Completion

Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 as a Gift - Enrol Now Probably, the biggest threat businesses face today is fraud or money laundering. So, who commits those acts? Why? And how? You'll find all the answers in this Certificate in Anti Money Laundering (AML) training. It'll also show you how to prevent these acts and take necessary action being a professional. The Certificate in Anti Money Laundering (AML) course defines what money laundering is, its causes and its effects from a financial and economic perspective. Further, it shows how to find out suspicious transactions, report them and prevent money laundering cases following UK laws and policies. Also, you'll gain a complete idea about the roles and responsibilities of an anti-money laundering professional or AML specialist. Furthermore, the Certificate in Anti Money Laundering (AML) course incorporates knowledge of accounting and finance, business risk management, and other professional development areas. Hence, it will not only strengthen your knowledge and skills in those subject matters but add value to your resume to stand out to potential employers. Courses included in this Certificate in Anti Money Laundering (AML) Complete Bundle are as follows: Course 01: Anti Money Laundering Specialist Diploma Course 02: Introduction to Accounting Course 03: Level 3 Tax Accounting Course 04: Law and Contracts - Level 2 Course 05: Payroll Management Course Course 06: Xero Advisor Training Course 07: Compliance & Business Risk Management Course 08: GDPR Course 09: Microsoft Excel Level 3 Course 10: Time Management Course 11: Professional Bookkeeping Course After completing the Certificate in Anti Money Laundering Course, you will be able to - Define money laundering and understand the reasons behind it Explain anti-money laundering (AML) policies, AML KYC and AML compliance Familiar with the UK money laundering act and directives Identify suspicious conduct and transactions or financial activities Take necessary action to prevent money laundering and fraud Gain a thorough understanding of accounts, taxation, and financial reporting Conduct risk and compliance checks to identify potential financial risks Get to know about Payroll, XERO Accounting and Quickbooks software Gain level-3 proficiency in Microsoft excel for financial analysis Curriculum: Course 01: Anti Money Laundering Specialist (CAMS) Diploma Module 01: Introduction to Money Laundering What Is Money Laundering? Turning 'Bad' Money into 'Legitimate' Money Money Laundering All Around Us How Money Is Laundered Why AML Efforts Are Important The Three Stages of Money Laundering Module 02: Proceeds of Crime Act 2002 Introduction The Principal Offences Contained in Part 7 of POCA 2002 The Concealing Offence The Arranging Offence The Acquisition, Use and Possession Offence The Notion of Criminal Property Elements of Criminal Property Module 03: Development of Anti-Money Laundering Regulation Introduction The First Money Laundering Directive Terrorism legislation The Proceeds of Crime Act 2002 and Serious Organised Crime and money laundering offences under the Police Act 2005 Module 04: Responsibility of the Money Laundering Reporting Officer What Is A Money Laundering Reporting Officer? Who Can be Appointed as an MLRO? The Role of The Money Laundering Reporting Officer Module 05: Risk-based Approach Introduction What Is a Risk-Based Approach (RBA)? A Risk-Based Approach to Customer Due Diligence (CDD) How to Assess the Risk Profile of The Entity Client Demographic Services and Areas of Law Module 06: Customer Due Diligence What is Customer Due Diligence? Main Elements of a Customer Due Diligence Program Enhanced Due Diligence Enhanced Due Diligence for Higher-Risk Customers Module 07: Record Keeping The Purpose of Record-Keeping What Records Have to be Kept? Customer Identification Transactions Internal And External Reports Module 08: Suspicious Conduct and Transactions What is Suspicious Activity? What Is a Suspicious Transaction? Avoiding a National Reporting or Record-Keeping Requirement Module 09: Awareness and Training The Importance of Staff Awareness and Training The Core Obligations of Training Legal and Regulatory Obligations Staff Responsibilities The detailed curriculum of the Certificate in Anti Money Laundering (AML) bundle is given in the resources section. Certification: After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously, it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Certificate in Anti Money Laundering is for Students from any background Aspiring finance professionals Accounting professionals Finance and banking settings Anyone interested to learn about Anti Money Laundering Career path The Certificate in Anti-Money Laundering (AML) Course will prepare the students to succeed in their professional careers. Hence this course can ease your way to become - Fraud Investigator Journalism Police Detective Private Investigator Financial Analyst Risk Analyst Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Anti Money Laundering Specialist (CAMS) Diploma) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Transforming our approaches to meeting boys emotional needs with some radical fresh thinking

Dive into the exciting world of sustainable operations management. Uncover the 3P framework, design eco-friendly products and processes, refine internal and external operations, and navigate production, procurement, inventory, and global supply chains for maximum efficiency and sustainability. After the successful completion of the course, you will be able to learn about the following, Development of sustainable products and services. 3P's (profit, people, planet) in product and process design. Internal and external process improvements related to sustainability. Production process management. Procurement and green supply chain management (lean vs green). Operations, inventory models, off-shoring. Materials management planning, distribution, integration. Explore the intricacies of sustainable development, 3P's integration, and operational efficiency in this course. Topics include the development of sustainable products, 3P's in product and process design, internal and external process improvements, production process management, procurement, green supply chain practices, operations, inventory models, off-shoring, materials management planning, distribution, and integration.   This course equips you with the knowledge and skills to excel in sustainable operations management. Design eco-friendly products, optimize processes, navigate global supply chains, and contribute to a greener future, all while driving profitability and success. Become a champion of sustainability within your organization and beyond. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Sustainability and Operations Management Principles and Best Practices Self-paced pre-recorded learning content on this topic. Principles and Best Practices of Sustainability and Operations Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Sustainable Operations Manager Green Supply Chain Analyst Operations Improvement Specialist Sustainability Consultant Procurement and Sustainability Officer Materials Management Planner Sustainable Product Development Manager Inventory Optimization Strategist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Enhance your professional presence with our Business Etiquette Course. Learn communication skills, meeting etiquette, and cross-cultural competence to succeed in diverse workplace environments. Master e-communication and internal/external etiquettes for lasting impressions.

24-Hour Flash Sale! Prices Reduced Like Never Before!! Did you know that over 20 million people in the UK rely on adult social care services? This growing demand creates countless opportunities for individuals wanting to make a real difference in people's lives. Get ready to join this rewarding field and gain the necessary skills to excel in your career with this Adult Nursing & Safeguarding training bundle that'll equip you with the essential skills and knowledge to excel in this vital field. This Adult Nursing & Safeguarding bundle combines various topics relevant to Adult Nursing, Social Care, and Safeguarding Vulnerable Adults, Supervision in Adult Care etc. You'll gain a strong foundation in adult nursing and social care practices, learn to identify and report safeguarding concerns and acquire crucial insight on topics like Catheterisation and Medication Administration. This Adult Nursing & Safeguarding Training Contains 7 of Our Premium Courses for One Discounted price: Course 1: Adult Nursing & Social Care Training Course 2: Diploma in Safeguarding Vulnerable Adults Course 3: Award in Supervision in Adult Care Course 4: Catheterisation Training for Nurse/Carer Course 5: Award in Clinical Governance in Adult Care Course 6: Safe Handling of Medicines Course 7: Nurse Prescribing Diploma If you're looking to enhance your nursing skills or gain some extra knowledge about safeguarding, this course is your first step towards that goal. By the end, you'll have the confidence to nurture and care for the vulnerable and offer them the utmost support. Enrol in Adult Nursing & Safeguarding Training today and take the first step towards a fulfilling career making a positive impact on people's lives! Learning Outcomes of Adult Nursing & Safeguarding Identify and assess the needs of adults requiring care and support. Deliver safe and effective care practices in line with national guidelines. Recognise and report potential signs of abuse and neglect in adults. Develop leadership and management skills to effectively supervise others. Gain a comprehensive understanding of clinical governance principles. Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 1: Adult Nursing & Social Care Training Module 1: Introduction to Nursing Module 2: Working in Different Healthcare Settings Module 3: Understanding legal, professional standards of practice and ethical aspects of health care- Part 1 Module 4: Understanding legal, professional standards of practice and ethical aspects of health care- Part 2 Module 5: Effective Communication in Nursing Module 6: Health and Safety in Nursing Module 7: Hygiene in Nursing Module 8: Infection Control Module 9: Asepsis in Nursing Module 10: Medication Administration in Nursing Module 11: Adult Care in Different Life Stages Module 12: Understanding Immune System in Nursing Module 13: Rest and Sleep Management in Nursing Module 14: Mobility and Immobility Issues of Patients in Nursing Module 15: Pain Management for Nurses Module 16: Nutrition in Nursing Module 17: Fluid and Electrolyte Balance Module 18: Assisting with Elimination Module 19: Oxygenation in Nursing Module 20: Introduction to Health and Social Care Module 21: Communication and its Relevance Module 22: Rights and Responsibilities as a Health and Social Care Worker Module 23: Role as A Caregiver and Healthcare Professional Module 24: Working in Health and Social Care; Promoting Equality, Diversity and Rights Module 25: Important Principles and Policies in Health and Social Care Work Module 26: Safeguarding Vulnerable Individuals Module 27: Health and Safety Responsibilities Module 28: Risk Management in Health and Social Care Course 2: Diploma in Safeguarding Vulnerable Adults Module 01: Safeguarding Adults Basics Module 02: Abuse of Adults Module 03: Categories of Abuse Module 04: Responding to Abuse Module 05: Safeguarding Duties and Responsibilities Module 06: Dementia Care Module 07: Safeguarding and Mental Capacity Module 08: Other Key Legislations Course 3: Award in Supervision in Adult Care Module 01: Principles, Purpose and Scope Module 02: Theories and Models Module 03: Activities and Processes Module 04: Internal and External Factors Module 05: Power Imbalance Module 06: How Well-being Impacts Performance Module 07: Supervision and Well-being =========>>>>> And 4 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*7 = £91) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) CPD 70 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Nursing students Care assistants Social workers Registered nurses Healthcare managers Career changers This course is also suitable for anyone interested in further progress their career in: Level 2 Award in Safeguarding and Protecting Children and Young People Level 2 Award in Safeguarding and Protecting Children and Young People (RQF) Level 2 Certificate in Principles of Safeguarding and Dignity in Adult Care (RQF) NCFE CACHE Level 2 Certificate in Understanding Safeguarding and Prevent Level 2 Certificate in Understanding Dignity and Safeguarding in Adult Health and Social Care (RQF) Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Requirements You will not need any prior background or expertise to enrol in this Adult Nursing & Safeguarding course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Adult Nurse - £24,000 to £30,000 Social Worker - £28,000 to £35,000 Care Manager - £30,000 to £40,000 Clinical Governance Manager - £40,000 to £50,000 Nurse Prescriber - £35,000 to £45,000 Pharmaceutical Advisor - £30,000 to £42,000 Certificates CPD Accredited Certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free.

Unleash the power of recruitment and onboarding to build a high-performing team. Uncover the intricacies of HR, from sourcing talent to nurturing a committed workforce.