4941 Courses

Do you want to be the next big retail superstar? Are you ready to take your current retail career to the next level? This dynamic global sector could be yours with this comprehensive Retail Management (for Manager) course! This advanced Retail Management (for Manager) is ideal for anyone looking to advance to the top of the retail career ladder. Successful retail managers can find work in every major town and city around the world. Learn how to take your existing sales skills to the next level, how to build strong customer relationships, and how to reap the benefits of professional-level communication skills. In addition, master the art of dealing with difficult customers, learn how to read customer behaviour accurately, and examine the most important stock management issues in Retail Management. In retail management, achieving customer satisfaction is essential. Enrol in our Retail Management (for Manager) course to advance your retail management talent and some highly relevant retail management skills to progress your management excellence. Learning Outcomes After completing this Retail Management (for Manager) course, the learner will be able to: Understand the fundamentals of Retail Management. Build and sustain relationships in retailing. Understand the strategic planning in retailing. Gain a thorough understanding of retail challenges and theories. Understand retail consumers. Explain retail segmentation and strategies. Understand the importance of location in a retail business. Understand merchandise management. Understand the buying decision process and customer satisfaction. Understand retail business operations. Understand category management. Understand retail marketing mix. Understand retail pricing. Explain retail supply chain and promotional strategies. Understand emerging trends in retail. Understand the impact of information technology in retailing. Why Choose Retail Management (for Manager) Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of this Retail Management (for Manager) Course Free 1 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Retail Management (for Manager) course] Course Curriculum of Level 5 Retail Management Course Module 01: A Quick Overview of Retail Management Module 02: Building and Sustaining Relationships in Retailing Module 03: Strategic Planning in Retailing Module 04: Retail Challenges and Theories Module 05: Understanding Retail Consumer Module 06: Exploring Retail Segmentation and Strategies Module 07: Retail Business Location Module 08: Merchandise Management Module 09: Buying Decision Process and Customer Satisfaction Module 10: Retail Business Operations Module 11: Category Management Module 12: Retail Marketing Mix Module 13: Retail Pricing Module 14: Retail Supply Chain and Promotional Strategies Module 15: Emerging Trends in Retail Module 16: Impact of the Information Technology in Retailing >> ------------------ << Assessment Method After completing each module of the Retail Management (for Manager) Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Retail Management (for Manager) Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Learners can take this Retail Management (for Manager) course even if they have no prior knowledge of Retail and there are no age restrictions. As a result, anyone who is enthusiastic and ambitious about Retail Management can enrol in the course. There are no admissions deadlines, and you can start this course at any time. Requirements There are no specific requirements for this Retail Management (for Manager) course because it does not require any advanced knowledge or skills. Career path After completing the Retail Management (for Manager) course, you will be able to grasp specific knowledge and skills with the highest level of confidence in order to improve yourself and enhance your professional skills such as: Retail Team Leader Sales Producer Service Supervisor Store Manager Warehouse Producer Floor Leader Promotions Coordinator Retail Management Trainer Team Leader Certificates Certificate of completion Digital certificate - Included

If you are considering a career in child care then this Entry Level 2 Extended Award in Skills for working in Child Care course is perfect for you. It could also help you re-engage with learning and remove barriers to entering the childcare workforce. The Extended Award in Skills for Working in Child Care Industries Level 2 course provides a thorough understanding of the knowledge and skills required to care for young children. It includes the growth, learning, and development of children. The course also covers developing assertiveness, relationships and behaviour in the workplace. Learning Outcomes After completing this Extended Award in Skills for Working in Child Care Industries Level 2 course, learner will be able to: Gain a solid understanding of food & nutrition for children Know how to prepare food for children Understand child development using toys/plays materials Gain in-depth knowledge about human growth & development Understand developing assertiveness Understand relationships & behaviour in the workplace Why Choose Entry Level 2 Extended Award in Skills for Working in Child Care Industries Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of this Extended Award in Skills for Working in Child Care Industries Level 2 Course Free One PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] Detailed Course Curriculum: Module 1: Food & Nutrition For Children Know about food and nutrition for babies and children An example of suitable food for a new-born babyAn example of suitable food for a child 1-2 yearsAn example of unsuitable food for babies and children Module 2: Prepare Food For Children Be able to prepare food safely and hygienically Be able to prepare food for children Module 3: Child Development Using Toys/Plays Materials Know about the physical development of children from 0-3 years Know about toys/play materials which support a child's physical development Module 4: Human Growth & Development Know about key changes from birth to old age Know about factors affecting growth Module 5: Developing Assertiveness Know about the benefits of assertiveness Know about ways of being assertive Module 6: Relationships & Behaviour In The Workplace Know about different roles in a workplace Know about equal opportunities in the workplace Assessment Method After completing each module of the Extended Award in Skills for Working in Child Care Industries Level 2, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Extended Award in Skills for Working in Child Care Industries Level 2 course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Extended Award in Skills for Working in Child Care Industries Level 2course is ideal for anyone interested in learning about working in Child Care and Education or assisting with the development of young children in a nursery, child care, or primary school setting. Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This course may lead you to a variety of career opportunities in the childcare industry. Such as: Nursery Childcare and Education Early Years Education Certificates Certificate of completion Digital certificate - Included

Level 2 Skills for Working in Child Care Industries If you are considering a career in child care then this Entry Level 2 Extended Award in Skills for working in Child Care course is perfect for you. It could also help you re-engage with learning and remove barriers to entering the childcare workforce. The Level 2 Skills for Working in Child Care Industries course provides a thorough understanding of the knowledge and skills required to care for young children. It includes the growth, learning, and development of children. The course also covers developing assertiveness, relationships and behaviour in the workplace. Learning Outcomes After completing this Level 2 Skills for Working in Child Care Industries course, learner will be able to: Gain a solid understanding of food & nutrition for children Know how to prepare food for children Understand child development using toys/plays materials Gain in-depth knowledge about human growth & development Understand developing assertiveness Understand relationships & behaviour in the workplace Why Choose Entry Level 2 Extended Award in Skills for Working in Child Care Industries Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of this Course Free One PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Level 2 Skills for Working in Child Care Industries*** Detailed Course Curriculum Module 1: Food & Nutrition For Children Know about food and nutrition for babies and children An example of suitable food for a new-born babyAn example of suitable food for a child 1-2 yearsAn example of unsuitable food for babies and children Module 2: Prepare Food For Children Be able to prepare food safely and hygienically Be able to prepare food for children Module 3: Child Development Using Toys/Plays Materials Know about the physical development of children from 0-3 years Know about toys/play materials which support a child's physical development Module 4: Human Growth & Development Know about key changes from birth to old age Know about factors affecting growth Module 5: Developing Assertiveness Know about the benefits of assertiveness Know about ways of being assertive Module 6: Relationships & Behaviour In The Workplace Know about different roles in a workplace Know about equal opportunities in the workplace Assessment Method After completing each module of the Level 2 Skills for Working in Child Care Industries, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Level 2 Skills for Working in Child Care Industries course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 2 Skills for Working in Child Care Industries This course is ideal for anyone interested in learning about working in Child Care and Education or assisting with the development of young children in a nursery, child care, or primary school setting. Requirements Level 2 Skills for Working in Child Care Industries There are no specific requirements for this course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Level 2 Skills for Working in Child Care Industries This course may lead you to a variety of career opportunities in the childcare industry. Such as: Nursery Childcare and Education Early Years Education Certificates Certificate of completion Digital certificate - Included

Embark on a soulful journey, exploring the profound connection between humans and animals with our Animal Assisted Therapy Certificate course. Within this curriculum, you'll dive deep into the mesmerising world of therapeutic practices involving our four-legged friends, not merely learning but feeling the magical link binding human-animal interactions in a healing embrace. Unlock secrets to building and nurturing those significant bonds that enable animals to become invaluable companions and co-facilitators in therapeutic settings, creating moments where healing and solace flow effortlessly between beings. In the realms of our meticulously designed modules, you'll unravel the eclectic types of therapies that employ animals as critical therapeutic partners, understanding the essential psychological and emotional links that underpin successful Animal-Assisted Therapy (AAT). From establishing mental health connections to developing specialized therapy techniques and activities, every layer of knowledge gently peels away to reveal the sensitive, ethical considerations intrinsic to ensuring animal welfare while navigating through this symbiotic relationship. Learning Outcomes Comprehend and apply various types of animal-assisted therapies. Develop and manage ethical, welfare-focused therapy animal programs. Design and implement intricate animal-assisted therapy techniques and activities. Establish and nurture meaningful human-animal therapeutic relationships. Assess, plan, and modify animal-assisted therapy programs ensuring effectiveness and ethical integrity. Why buy this Animal Assisted Therapy Certificate? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Animal Assisted Therapy Certificate for? Individuals eager to explore innovative therapeutic practices. Aspiring therapists aiming to integrate animals into their methodologies. Veterinary professionals looking to diversify their skills in animal interaction. Mental health professionals curious about alternative therapeutic modalities. Animal enthusiasts keen to facilitate healing through human-animal connections. Career path Animal-Assisted Therapist: £30,000 - £40,000 Veterinary Psychotherapist: £35,000 - £50,000 Equine-Assisted Psychotherapist: £25,000 - £35,000 Canine Therapy Coordinator: £22,000 - £30,000 Animal Behaviour Counsellor: £20,000 - £28,000 Therapeutic Program Developer (AAT focused): £27,000 - £35,000 Prerequisites This Animal Assisted Therapy Certificate does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Animal Assisted Therapy Introduction to Animal Assisted Therapy 00:15:00 Module 02: Types of Therapies with Animals Types of Therapies with Animals 00:18:00 Module 03: Human-Animal Bond in Animal-Assisted Therapy Human-Animal Bond in Animal-Assisted Therapy 00:20:00 Module 04: Selecting and Training Therapy Animals Selecting and Training Therapy Animals 00:18:00 Module 05: Mental Health and Animal-Assisted Therapy Mental Health and Animal-Assisted Therapy 00:22:00 Module 06: Animal-Assisted Interventions Animal-Assisted Interventions 00:19:00 Module 07: Animals as Physical Assistants in Therapy Animals as Physical Assistants in Therapy 00:18:00 Module 08: Children and Animals in Therapy Children and Animals in Therapy 00:19:00 Module 09: Assessing and Planning Therapy Programs Assessing and Planning Therapy Programs 00:22:00 Module 10: Animal-Assisted Therapy Techniques and Activities Animal-Assisted Therapy Techniques and Activities 00:20:00 Module 11: Developing Therapeutic Relationships with Animals Developing Therapeutic Relationships with Animals 00:21:00 Module 12: Animal Welfare and Ethics Animal Welfare and Ethics 00:18:00

QLS Level 5 | FREE QLS Hard Copy Certificate | 150 CPD Points | Lifetime Access | Tutor Support

Description Emotional Freedom Technique Diploma Are any physical or emotional blocks holding you from moving on in life? Become an EFT (Emotional Freedom Technique ) Practitioner and learn effective techniques that can be of help to you and others. One of the fastest and simplest methods to heal almost all kinds of trauma, no matter when it happened in your life; EFT or Emotional Freedom Technique is a mind/body tool that uses just your fingers and intentions to clear the physical and emotional obstructions from your energy system. EFT (Emotional Freedom Technique ) is applicable to everyone. EFT (Emotional Freedom Technique ) helps other healing therapies to work better. It can be done through counselling, hypnotherapy, reiki, reflexology, neurolinguistic programming, cognitive behavior therapy, play therapy, and several other therapies. Lots of studies are still going on to find out whether there exists a relationship between a person's behavior and emotions. This is an intricate subject. However, studies have proved that our emotional states are our own creations on the basis of our perspectives about the world. Emotions can be defined as a series of electrical and chemical signals interpreted by the brain to produce a feeling. What you will learn 1: Explaining EFT 2: Understanding Emotions 3: The Basic EFT Tapping Routine 4: Advancing Forwards with EFT 5: Refining Your Technique 6: Overcoming Stumbling Blocks 7: Discovering How to Love Yourself 8: Relating to Relationships 9: Fighting Fears, Phobias, and Anxieties 10: Beating Anger Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Make your EV infrastructure procurement work. This workshop covers models, pitfalls and smart practices to get the outcomes you need.

The psychological insights and skills you need Knowing how to resolve conflict constructively is an essential life skill – improving personal and professional relationships, mental health, productivity and more… Accredited CPD Certificate : 6 hours Length 1 day (9.30am - 4.00pm) > Counts towards the Diploma – from 2024, this course will be a requirement of Part 1 of the HG Diploma. A fantastic approach that helps you unpack the issues, respond positively and find an effective solution that moves everyone forward... This course will: deepen your understanding of why conflicts develop and escalate, the psychological factors involved and the cultural and contextual influences on our perceptions, experience and responses to conflict build your confidence and comfort around being in situations that involve conflict give you a range of skills and techniques that you can use with both individuals and groups, in therapy or the workplace – or with your friends and family – to resolve conflict constructively It will also enable you to: help clients recognise conflict and understand their own responses to it help clients develop the skills to engage with conflict productively, so they are more likely to reach positive outcomes provide clients with a framework and structure for addressing conflict in a healthy way help clients become less fearful of conflict, so they don’t avoid it in ways that are unhelpful and to recognise the role of conflict in healthy relationships provide psychoeducation, explaining how barriers to needs can cause conflict and how this can be different in different cultural contexts The course is interactive and experiential, with a focus on developing practical and transferable conflict resolution skills. It combines trainer input, discussion, small group activities and role-play to build your confidence when helping to resolve conflict at all levels, whether one-to-one or in organisations. Why take this course Conflict isn’t always destructive. Properly handled it can be creative and productive, leading to better outcomes and possibilities for all. Although conflict is a normal, ever-present possibility in our lives – between family, friends, colleagues, neighbours, and in our interactions with organisations – when it becomes entrenched it can cause immense individual distress, and waste time and money. Addressing interpersonal conflict using the psychological insights, concepts and proven techniques you will learn on the day, helps us to solve problems creatively and improve the health and wellbeing of those involved. To lead a healthy life we don’t need to avoid all conflict, but we do need to know how to approach it in ways which can help everyone involved meet their emotional needs, a win/win for all. Learning the human givens approach to conflict resolution helps to reduce the potential damaging consequences of destructive conflict and embrace the benefits of constructive conflict. Throughout the day, Rupinder will draw on her own considerable practical experience of successful conflict resolution and mediation in a wide range of settings as she provides expert guidance and training in the psychological insights and skills you need to be able to constructively resolve conflict between individuals and/or groups. Addressing conflict in the right way helps us solve problems and improves the health and wellbeing of everyone involved... What the course covers The common causes of interpersonal conflict The negative impacts and potential benefits in conflict situations How to consider intentions and outcomes when engaging in conflict The different methods used to influence the outcome of conflict, and how the method influences the outcome What a resolution really is The cultural and contextual influences on perceptions, experience, and responses to conflict The role our innate needs and resources play in conflict situations Identifying our influence on the process of conflict Effective skills to engage people who are in conflict A practical, sequenced model for effective mediation and conflict resolution An effective framework for facilitating constructive conversations How to structure a session/s to: facilitate resolution, increase engagement, understanding and define the needs of all parties Effective skills to facilitate negotiations Techniques and diffusing strategies to reduce potential barriers How to access resources to build agreements that last The effective skills needed to facilitate negotiations How to implement opportunities in organisations to address conflict effectively Ways to develop your leadership ability to respond to conflict and/or support others who are enduring it How to use this to support the process of resolution by improving how individuals relate to one another and addressing the contentious issues constructively And much more… Course Programme The ‘Conflict Resolution’ course starts at 9.30am and runs until 4.00pm. From 8.30am Registration (Tea and coffee served until 9.25am) 9.30am Approaches to conflict 11.00am Discussion over tea/coffee 11.30am Understanding Causes and Impact 1.00pm Lunch (included) 1.45pm Increasing engagement 3.00pm Discussion over tea/coffee 3.15pm Reaching Resolution 4.00pm Day ends Who is this course suitable for? This course is for anyone wishing to understand more about the different ways conflict can affect us, or to feel more confident in a facilitation or leadership role when helping conflicted people It is also very relevant to anyone working in a supportive role – such as counsellors, psychotherapists, managers, HR staff, life coaches, Mindset Coaches, social workers etc. – as well as employees, customer service personnel and anyone working in schools and education. This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

Good customer service isn’t about smiling through gritted teeth or memorising lines like a stage actor in a headset. It’s about knowing how to communicate clearly, listen properly, and defuse tense moments without sounding like you've been programmed by a call centre from 1998. This Customer Service Techniques Course is designed to equip learners with effective methods for handling questions, complaints, and everything in between — all while keeping their cool and their tone on the right side of friendly. Whether you’re responding to emails, picking up phones, or managing messages from someone who’s just found a scratch on their new sofa, this course offers structured, sensible guidance rooted in everyday scenarios. You’ll explore useful strategies for managing difficult conversations, improving response time, and creating customer interactions that actually feel... human. The focus is on clarity, consistency and tone — with no role-playing, motivational quotes or overly cheerful mascots in sight. It’s solid, well-structured customer service training for people who like straight answers and smooth conversations. Learning Outcomes: Understand the importance of customer service in business operations. Analyze customer needs and expectations to provide personalized customer service. Implement strategies for exceeding customer expectations and building lasting customer relationships. Develop effective communication skills for handling customer inquiries and complaints. Utilize innovative customer service strategies to create memorable customer experiences. "Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations. This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings. ⊱⊱ Customer Service Techniques Course Curriculum Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals seeking to enhance their skills and advance their careers. Business owners and entrepreneurs looking to create memorable customer experiences. Sales professionals seeking to enhance their customer service skills. Front-line employees looking to improve their customer service skills. Anyone interested in learning about the importance of customer service in business operations. Career path Customer Service Representative: £17,000 - £30,000 Sales Representative: £18,000 - £45,000 Customer Success Manager: £30,000 - £65,000 Marketing Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £75,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

In a world where a single interaction can shape a customer’s loyalty, understanding the nuances of great service is no longer optional — it's expected. The Customer Service Techniques Course has been crafted for individuals who wish to improve how they engage, respond, and build rapport with customers, both calmly and confidently. From handling complaints with grace to mastering the art of listening, this course draws focus to the techniques that shape positive communication and professional behaviour. Whether you're at the beginning of your customer-facing journey or looking to sharpen your communication finesse, this course offers structured learning around tone, etiquette, and emotional intelligence. By learning how to manage expectations, deliver consistent messaging, and maintain composure under pressure, you'll gain a deeper understanding of what excellent service looks like across industries. If your goal is to leave customers feeling heard, helped, and happy — this course is an excellent place to start. Learning Outcomes: Understand the importance of customer service in business operations. Analyze customer needs and expectations to provide personalized customer service. Implement strategies for exceeding customer expectations and building lasting customer relationships. Develop effective communication skills for handling customer inquiries and complaints. Utilize innovative customer service strategies to create memorable customer experiences. "Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations. This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings. Customer Service Techniques Course Curriculum Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals seeking to enhance their skills and advance their careers. Business owners and entrepreneurs looking to create memorable customer experiences. Sales professionals seeking to enhance their customer service skills. Front-line employees looking to improve their customer service skills. Anyone interested in learning about the importance of customer service in business operations. Career path Customer Service Representative: £17,000 - £30,000 Sales Representative: £18,000 - £45,000 Customer Success Manager: £30,000 - £65,000 Marketing Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £75,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.