2162 Courses

Office Management: Office Management & Administration- Admin, Secretarial & PA Enhance your communication, time management, and problem solving skills with our Office Management and Administration course! Are you willing to lead the managerial function in an organisation? Our Office Management and Administration course is a comprehensive program for you to enhance your knowledge and skills in this field. The Office Management and Administration course is divided into 13 modules, each of which focuses on a distinct management topic. The Foundations of Office Administration and the Basics of Microsoft Office Skills are covered in order in the Office Management and Administration course. You will learn about mail services, shipment information, and quality maintenance from our Office Management and Administration course. This Office Management and Administration course module will show you how to manage risks and challenges that you may encounter in your professional life. You will also learn business strategy, etiquette rule-making, and marketing technology in this Office Management and Administration course. You could look into a variety of job options after completing the Office Management and Administration course. Don't pass up this chance to make an investment in your future. Enroll in the Office Management: Office Management course right away to begin your successful learning journey. Main Course: Office Management and Administration Free Courses are including with this Office Management: Office Management Course Along with The Office Management: Office Management Course, We Offer a free Level 7 Leadership & Management Course Along with The Office Management: Office Management Course, We Offer a free Executive Secretary & PA Training Course Special Offers of this Office Management: Office Management & Administration- Admin, Secretarial & PA Course This Office Management: Office Management Course includes a FREE PDF Certificate. Lifetime access to this Office Management: Office Management Course Instant access to this Office Management: Office Management Course Get FREE Tutor Support to this Office Management: Office Management Course Office Management: Office Management & Administration- Admin, Secretarial & PA Learners who enroll in the Office Management course will receive vital information regarding the competencies and applications needed in the Office Management & Administration Sector. You will gain access to and knowledge that will support the development of your professional career through the Office Management course. Who is this course for? Office Management: Office Management & Administration- Admin, Secretarial & PA For individuals hoping to get a head start or who want to become future professionals in this Office Management: Office Management and Administration field, the Office Management and Administration course is perfect. This Office Management: Office Management and Administration course has been created to strengthen your CV and increase your competence. Requirements Office Management: Office Management & Administration- Admin, Secretarial & PA To enrol in this Office Management: Office Management Course, students must fulfil the following requirements. To join in our Office Management: Office Management Course, you must have a strong command of the English language. To successfully complete our Office Management: Office Management Course, you must be vivacious and self driven. To complete our Office Management: Office Management Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Office Management: Office Management Course. Career path Office Management: Office Management & Administration- Admin, Secretarial & PA You will be able to grasp your abilities for a career in the appropriate employment field, such as: Office Management Assistant, Officer, or Office Management, after completing the Office Management and Administration course.

Description If you like the sound of a career in sales, check out the Sales Skills for Beginners course to find out everything about gaining sales skills, you can leverage forever! The exclusive Sales Skills for Beginners course is designed for beginners to teach the essential sales skills and mindset required to succeed in sales and add value to the customer experience. In this course, you will look at the necessary sales skills needed to get you started in sales and build long-lasting client relationships with your clients. This course will share every crucial step from client targeting and acquisition to after-sales services, developing self-discipline, negotiation and problem-solving skills, including every key area that involves sales. Once you have finished the course, you will develop the right sales skills and mindset to sell to your customers successfully. What you'll learn Get a comprehensive overview of why sales skills matter both in personal and professional life. Gain the ability to build relationships with customers and persuade them to make purchases. Understand the fundamental principles of sales marketing and promotions. Develop the skills to step into unfamiliar or even uncomfortable situations with confidence. Explore quick yet effective ways to boost your product knowledge. Get plenty of expert phone sales tips and tricks. Become an expert salesperson and be able to help customers through the thought process as they investigate what to buy. Understand the real needs of the buyer, which ties to active listening and asking the right questions. Requirements No prerequisite knowledge is required No specialist software/hardware required Students need to be open to new ideas and be ready to take action Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Sales Skills for Beginners is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction to Keep it Simple Sales Skills Introduction FREE 00:02:00 How to use this course 00:02:00 Mindset Attitude 00:01:00 Values 00:03:00 Beliefs 00:05:00 How to Change Beliefs 00:04:00 Goals 00:00:00 Focus 00:02:00 The Extra Mile 00:03:00 Team Player 00:02:00 Accentuate the Positive 00:03:00 Be a Winner! 00:02:00 Organizational Skills Pre-call Research 00:02:00 Gaining Appointments 00:04:00 Pre-call Planning 00:04:00 Route Planning 00:04:00 Prioritizing your Time 00:02:00 Controlling the Controlable 00:03:00 Product Knowledge Know your Products 00:00:00 Features and Benefits 00:03:00 Customer Perception 00:02:00 Sales Calls Beginning Sales Calls 00:03:00 Listening & Question Listening Skills Part 1 00:07:00 Listening Skills Part 2 00:05:00 Uncovering Needs 00:05:00 Closing Sales Calls Closing a Sales Call 00:04:00 Following Up Post Call Analysis 00:05:00 Follow Up Actions 00:02:00 Onwards 00:01:00 Final Thoughts 00:01:00 Other Useful Resources Free Course Offer! 00:02:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Master the art of private investigation with the Private Investigator Level 3 Diploma. This comprehensive course equips you with crucial skills such as interviewing, criminal psychology, surveillance, and business management, ensuring you have the expertise for a successful career in the field.

There are multiple steps and proven strategies that will help you write your Business Administration thesis impressively.

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Every Saturday at 9:55 – 10:25 Dive into a magical journey of movement and imagination with Melody Movement Early Learning—a dance adventure like no other, dreamt up by the visionary Jill Ewing. Tailored for the little movers and shakers aged 18 months to 3 years, our program is a treasure chest, unlocking the boundless creative spirit of your child. At the epicenter of this voyage is the charming Melody Bear, guiding our young dancers through a land filled with the marvels of dance and motion, weaving together activities, stories, dreams, and dances. We’ve meticulously mapped out a dance odyssey that flows smoothly, nurturing your child’s growth every pirouette of the way. This journey crescendos at the Foundation Ballet level, where, amidst applause and twinkling eyes, our dancers share a heartfelt goodbye with Melody Bear at their Graduation Ceremony. Embark with us on this enchanting expedition, celebrating each leap and bound towards unlocking your child’s potential. Why Let Your Child Twirl into the World of Ballet? Ballet isn’t just about grace and tutus; it’s a playground for young minds to grow, express, and connect. Here’s how your little one will flourish in ballet slippers: Motor Skills & Coordination: Ballet is a fun way to fine-tune motor skills, teaching tiny dancers about coordination and grace. Balance & Strength: It lays the foundation for good posture and core strength, key to a healthy, active life. Creativity & Expression: Through ballet, children discover a world where movement tells stories, and emotions dance freely. Social Skills & Confidence: Dance classes are a social symphony, encouraging interaction, cooperation, and the confidence to shine. Discipline & Focus: Ballet introduces the virtues of discipline and focus, invaluable lessons for life’s many stages. Music & Rhythm: It’s a celebration of classical music, cultivating a love for different genres and the joy of moving to the beat. Cognitive Skills: Ballet sharpens the mind, enhancing memory, problem-solving, and expanding vocabulary through the language of dance. Emotional Wellbeing: It offers a vibrant outlet for expressing feelings and fosters a positive, healthy lifestyle. Preparedness for School: Ballet primes young learners for the classroom, teaching them to follow instructions and embrace learning with open arms. Pure Joy: Most importantly, ballet is fun, filling young lives with the joy and enchantment of dance. Why Choose M&L School of Performing Arts? Step into M&L School of Performing Arts, where every ballet slipper tells a story of passion, music, and the thrill of performance. Founded by Martin and Lwena, a duo bound by their love for music and inspired by their daughter’s dance dreams, we’ve built more than a school; we’ve created a home for aspiring dancers in Newmarket since April 2015. Here, ballet is more than lessons; it’s an experience wrapped in warmth, encouragement, and the freedom to explore dance’s infinite possibilities. Under our roof, every child’s passion for dance is nurtured, their potential unleashed. Join the M&L family, where music meets joy, and every step is a step towards making dreams dance Book first lesson here: https://mandlschoolofperformingarts.com/book-first-lesson/

Employability: Employability Skills Course Do you really want to succeed in the workplace? Learners will gain and enhance job skills, confidence, and communication abilities with the aid of this Level 2 Certificate in Employability Skills course. This Level 2 Certificate in Employability Skills course helps to understand the mindset, target and time management that can improve employability. Also, the Level 2 Certificate in Employability Skills teaches how to deal with your first days at work. Moreover, this Level 2 Certificate in Employability Skills course explains how to present yourself, motivation, solve problems and creative thinking. The Level 2 Certificate in Employability Skills also describes dealing with critical situations and teamwork. After completing the Level 2 Certificate in Employability Skills course, you can gain a solid understanding of health, safety and security in the place of work. Enrol the Level 2 Certificate in Employability Skills course today and start learning! Learning Outcomes of Level 2 Certificate in Employability Skills After completing this Level 2 Certificate in Employability Skills course, you will be able to: Understand a Mindset that can improve employability. Know how to deal with your first days at work through this Level 2 Certificate in Employability Skills. The Level 2 Certificate in Employability Skills helps to recognise the key motivators and de-motivators that impact work situations. From the Level 2 Certificate in Employability Skills course, you can understand how to set your targets, manage time and present yourself. Solving problems and recognising creative thinking is a part of this Level 2 Certificate in Employability Skills course. Also, the Level 2 Certificate in Employability Skills course explains how to work in a team and deal with conflict. Gain a solid understanding of health, safety and security in the place of work with the help of this Level 2 Certificate in Employability Skills course. Special Offers of this Employability: Employability Skills Course Course This Employability: Employability Skills Course includes a FREE PDF Certificate Lifetime access to this Employability: Employability Skills Course Instant access to this Employability: Employability Skills Course Get FREE Tutor Support to this Employability: Employability Skills Course Employability: Employability Skills Course Elevate your career prospects with our Level 2 Certificate in Employability Skills course. This essential program focuses on cultivating the right mindset, target setting, and time management techniques to enhance your employability. Learn how to navigate your first days at work and present yourself effectively. The Level 2 Certificate in Employability Skills also covers motivation, problem-solving, and creative thinking, ensuring you stand out in any role. Gain insights into handling critical situations and the importance of teamwork. By completing the Level 2 Certificate in Employability Skills course, you'll acquire a solid understanding of health, safety, and security in the workplace, preparing you for success. Who is this course for? Employability: Employability Skills Course This Level 2 Certificate in Employability Skills course is suitable for people looking for employment or a change in employment. Requirements Employability: Employability Skills Course To enrol in this Employability: Employability Skills Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Employability: Employability Skills Course. Be energetic and self-motivated to complete our Employability: Employability Skills Course. Basic computer Skill is required to complete our Employability: Employability Skills Course. If you want to enrol in our Employability: Employability Skills Course, you must be at least 15 years old. Career path Employability: Employability Skills Course After completing this Level 2 Certificate in Employability Skills course, you will be able to gain the essential knowledge and skills to advance your career in the relevant employment sector.

This Kaizen and Time Wastes Course is a great way to introduce people to the concept of Kaizen in the workplace. It's also a great way to build upon the knowledge of people already familiar with the subject.

Discover Microsoft Fabric's architecture, master Data Engineering with OneLake and Spark, and elevate your skills in data warehousing and real-time processing. Compare SQL and KQL for better insights, and improve storytelling using Power BI. Finally, you will end with practical data science techniques and data management methods.

Explore ChatGPT, a cutting-edge world of AI content creation, with our comprehensive course. This meticulously curated program unravels the technology behind ChatGPT to practical applications in machine learning, social media, data analysis, and image generation. This course unveils new facets of AI to navigate this evolving landscape with prowess.