67392 Courses

Understand opportunities for providing feedback that include opinion, recurring errors, behaviors, and work habits. Learn how to deliver positive feedback by being specific, timely, and avoiding pitfalls mistakes. Deliver opportunity feedback with planning, remembering to point out what's going well with your observations and invite a discussion. Learning Objectives Explain the conditions for giving constructive feedback, Effectively deliver positive feedback, Apply a Fast Feedback technique Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Team culture problems can hold you back! Does your team struggle with low morale, poor communication, or conflicting personalities? Team culture problems can seriously impact productivity and happiness. We will equip you to identify and address these issues. Learn powerful assessment tools to diagnose your current culture, discover strategies for cultivating positivity and collaboration, and understand the steps to transform even the most toxic teams. Take control of your team's dynamics and unlock its full potential! Learning Objectives The following are some of the key outcomes in this course: Describe what is team culture and why does it matter Define types of team cultures Assessing your team culture Creating a strengths-based culture How to build a positive team culture Transforming a Negative Team Culture Target Audience Managers, Team Leaders, Young Professionals Course Outline Team culture problems can hold you back! Does your team struggle with low morale, poor communication, or conflicting personalities? Team culture problems can seriously impact productivity and happiness. We will equip you to identify and address these issues. Learn powerful assessment tools to diagnose your current culture, discover strategies for cultivating positivity and collaboration, and understand the steps to transform even the most toxic teams. Take control of your team's dynamics and unlock its full potential!

All conflicts have one bottom-line trigger-differences in values of what's important. Beliefs define values by an idea, principle, or opinion that we judge to be true. Understand how to resolve conflict around issues and situations, not people. Discover the three-stage process to resolve team conflict. Learning Objectives Identify the underlying cause of all interpersonal conflict, Apply options for handling conflict, Implement a three-stage process for resolving conflict Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Use the three steps and tips for creative problem-solving to define the problem-often the most challenging stage in the process. Use techniques such as brainstorming, COPPER, the 5 Whys, Cause and Effect Fishbone, and SWOT Analysis. If you have a more complex problem, use the four step formal process to assist you. Learning Objectives Describe the biggest challenge in problem solving, Apply steps for Creative Problem-Solving brainstorming in a team, Implement a four-stage process for creative problem-solving Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

The benefits of networking are increased referrals, reciprocity, more resources, problem solving, increased visibility, more friends, and more fun. Discover how to expand your circle of influence and be seen and hear at networking events. We will show you how to use effective networking etiquette to start conversations and enter group discussions. Learning Objectives Explain the benefits of networking, Apply networking strategies to expand your circle of influence, Identify the criteria for high-return networking events, Describe networking etiquette Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

There are both advantages and disadvantages to working in a team, but if formed with the right foundations in the forming stage, the team increases its chances of success. Teams often fail because of interpersonal 'people' conflict, not because of tasks completed. We will help you how to manage this conflict and why it is important to establish, publish, and refer to the ground rules at each meeting so that they become a habit. Learning Objectives Identify the advantages and disadvantages of teams versus groups, Explain the benefits of creating ground rules, Follow eight steps for setting high-performance team ground rules Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Confirming a sale takes both nature-or common sense, and nurture-good technique. You will learn how to look for verbal and visual buying signals throughout. We will show you how getting to yes requires stacking building blocks of smaller yeses and how to always advance the sale to the next realistic step. Learning Objectives Explain the ABC's of getting to yes, Identify buying signals, Implement steps for getting to yes, Build a pyramid of yeses that lead to a confirmation Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

In the business world, challenges related to discrimination and understanding diversity and inclusion are pervasive. Common problems include biases, prejudices, and a lack of awareness about the importance of fostering a diverse and inclusive workplace. Discrimination can manifest in various forms, from unequal opportunities to exclusion and stereotypes. By understanding the impact of discrimination and learning to foster a more inclusive environment, individuals can contribute to a healthier workplace and a stronger, more harmonious business culture. Learning Objectives The following are some of the key outcomes in this course: Defining respect and illustrating what it looks like Benefits of a respectful workplace and unpack some basic steps for building one Understand what harassment and discrimination are and explore some examples of each behavior type Practical actions you can take to help those who are targeted by sexual harassment Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals

Become more efficient in your daily routine with our 6 criteria for increased efficiency and understand how to apply each in your situation. Take the stress out of your work by streamlining your tasks and we will show you how to eliminate all the biggest time wasters in your work. Understand the 60 second test to assist with the filing and paperwork in your work area. You will feel like you get more done in half the time and increase your efficiency like you never thought possible. Learning Objectives Apply six techniques for maximizing efficiency, Avoid the 10 biggest time wasters in business, Convert obstacles into opportunities Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Pros of consensus-building are to gain widespread agreement with a group, but it's more time consuming that voting. There's no room for competitive positions trying to win over others in consensus. Agreement requires what's best for the team. Discover ways to navigate agreements and implement six steps for reaching team consensus. Learning Objectives Describe the conditions for successfully reaching consensus, Apply a quick-consensus model for urgent decisions, Implement six steps for reaching team consensus Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams