1699 Courses

SQL Queries Course, 1-Day. Basic SQL syntax. This course is good for any database, covering standard SQL. Most attendees are in-work IT Professional. Private individuals are also very welcome.

This course covers the essential Excel data skills. Our course is interactive, instructor-led. This Excel Data course is on offered on intermediate level of Excel and concentrates on the Data Analytical capabilities of Excel. These concepts are daily used by data analysts and is a basic essential skill for data professionals. By the end, you'll be able to use Excel for analytics, data summaries, trends and statistics. You will create Excel data analytical spreadsheets and samples that you can use as examples at work.

Free relationships and sex education training for professionals working in North Wales. Cwmni Addysg Rhyw - Sex Education Company has been commissioned to deliver relationships and sex education (RSE) training to BCUHB staff and partner organisations in North Wales. The aim of this training is to increase confidence and skills to work more effectively with issues concerning sexual health and vulnerable young people. 'The best training I have ever attended!' 'Fun & informative' Attend the first day of the course if you simply want to update your RSE information and attend both days if you want to gain skills and confidence in delivering RSE to individuals or groups. Day one Vulnerable clients Attitudes and values in relation to practice The law and sex Key sexual health issues, including safer sex Gender identity and sexual orientation Communication and sexual health Relevant resources Day two - Additional second day/module for delivering RSE Assessing learning needs Developing purpose and learning outcomes Managing safety and boundary issues Planning, delivering and evaluating sessions Each day will run from 9.30am to 4.30pm via Teams or Zoom. For more information and/or to be added to our mailing list contact Mel Gadd mel@sexeducationcompany.org Terms & conditions: Cwmni Addysg Rhyw facilitates externally funded training to staff that work in the public, private, voluntary and independent sectors. There is significant investment of resources in terms of time, planning and budget to deliver this service and due to repeated incidents of non-attendance without notice it has now become necessary to introduce a charging policy for cancellation and non attendance. Although this course is free of charge to attend we will charge late cancellation administration fees as follows: No notification of non-attendance - £50, less than 48 hours notice of non-attendance £30, Less than 1 weeks notice of non-attendance £25. By registering on the course you agree to these charges on late cancellation or failure to attend. As we usually have a reserve list for our courses we ask you to only book on the course if you can attend the whole day. Arriving late or leaving early will be classed as non-attendance and may be charged as such. We will be delivering this training via Teams or Zoom. It is your responsibility to ensure you can use the platform before booking. If you are unable to access the training on the day because you can't access the platform this will be classed as non attendance and will be charged as such. If you want to check that you can access the training via teams/zoom before booking please contact us. We are happy to set up a quick call for you to check access.

Airline Cabin Crew also known as: Air Hostess, Flight Attendant and Stewardess. This intensive class based – 10 weeks, part-time (lessons once a week) course will give you all information and tools you will need to succeed. Enter the world of possibilities, adventure and travel with leading Airline Cabin Crew course Provider in the UK. Flight Attendant, Cabin Crew, Stewardess, Air Hostess – Regardless of what this career is called in your part of the world, we have the training program for you. Join the elite team of flight attendants and experience the thrill of flying while making a difference in people’s journey. Fly the world and get paid for it! Join our Airline Cabin Crew course and take the first step towards an exciting career in the skies. Our Airline Cabin Crew course is designed to make you ready for the job. This intensive class based 10 weeks (part time) Airline Cabin Crew course will give you all information and tools you will need to become successful job candidate. You will have one class per week for ten consecutive weeks. Our Aviation Team provide full support to each candidate who wish to become Airline Cabin Crew or start a career in Aviation. We provide A-Z guidance starting from before and after the course. Our graduates are flying around the globe and we are confident that we can help to make your dream a reality! 98% Employment rate after completion of the course. Who is a Flight Attendant? Flight attendant/Airline Cabin Crew/Stewardess/Air Hostess are the most visible, glamorous jobs of all airline employees. A Flight Attendant is someone whose primary duty is to ensure the safety and comfort of passengers during a flight. They are members of an aircrew team , who operate a commercial, business or even military aircraft while travelling domestically or internationally. Flight Attendant benefits: Getting paid for travelling the world Lifestyle Flexible Work Schedules Meeting Interesting People Free Food & Accommodation Excellent Compensation The uniforms Working Environment How to become Flight Attendant?Airline companies look for individuals who share their values and can act as ambassadors for the company’s brand. Airline Cabin Crew are the face of the airline company which means they deliver a fantastic service that makes airline world famous. Airline companies prefer candidates with knowledge of Cabin Crew role. Airline companies have selection day or online tests as a first stage of recruitment, after which, they will take a closer look at applicants CV, skills and experience. If you completed Airline Cabin Crew course at least 70 hours (we offer 90 hour training), your application will stand out and you can get an offer from the first round. You will be able to pass all tasks during interview process as you will have knowledge about Cabin Crew role. Student – Cabin Crew Flying Support Group As a market leading Airline Cabin Crew Training Company with a wealth of experience in Aviation, we constantly upgrading our course and going extra nautical mile to guide and support all our students to ensure they can reach their goals. Graduates who are already flying, offer their full support to us and new students. They share an insight of the airline they already fly with, and help new students through the process of joining them at that airline. It gives a flying start to a career to new learners. Why London Waterloo Academy? Top Airline Cabin Crew course provider in London 98% Employment rate after completion of the course Individual support on the journey from the course to a job placement With years of experience in Airline Cabin Crew industry, London Waterloo Academy has been recognised by major TV, radio channels who have invited our Aviation Team for expert advice or interview. We are recognised by major airline companies in Europe and overseas who have approached London Waterloo Academy to deliver internal cabin crew training, corporate training and to recruit our graduates as a result of their high qualification standards and knowledge. Our graduates are now flying with Etihad, Saudi Air, Hainan Airlines, Small Planet, British Airways, Qatar, EasyJet, Thomas Cook, Ryanair, Cubana de Aviación, Air France,Titan, Norwegian B737 Short Haul and many more. You will become a qualified Cabin Crew, meet the standards and requirements by employers globally On successful completion you will hold: Airline Cabin Crew certificate in Current Airline Training Standards and Equipment, TUI, British Airways or Virgin Atlantic certificates for the SEP (Safety Equipment & Procedures) training Exclusive class visit by Leading Airline Representatives (questions and answers sessions) Exclusive practical training with TUI, Virgin Atlantic or British Airways We will enhance your CV Successful students will get an exclusive VIP hangar tour and a private aircraft recognition certificate of attendance Guidance through the job application process (free of charge) Gain an insight into the airline selection process and final one-to-one interview The vast global experience of our instructors Great working relationship with Corporate Crew Solution This course has been developed in accordance with EASA PART-CC We have a community feel atmosphere where each individual values and respects one another. This may be the reason why our graduates, even those who have completed the course many years ago, continue to come back not only for a chat and a cuppa, but also to share personal issues, tell us of their experience and give us invitations, among many other reasons. Working together – Starting a new career isn’t easy and often it can seem like a lonely and impossible process. Our Aviation Department stays behind each learner, supporting every step of the way. We give you tools, skills and assistance you need to succeed. Our success, built on the success of our students and a long list of graduates with successful stories. How will you learn? The course based on theory and external practical classes with British Airways, Virgin Atlantic or TUI Aviation includes: Aircraft door operations and Passenger Evacuation drills from the crew seat. A320 slide decent, Fire and Smoke drills. Pilot Incapacitation and Immediate Care drills including CPR and Defibrillator training. Course Entry Requirements: English Language at B2 (CEFR) level or above. We accept a huge range of international qualifications so don’t worry. Pop in for a chat with us if you’re unsure (or drop us a line – info@waterlooacademy.co.uk; or, if you prefer speaking to a human voice, +44(0)7484 014980). This is quite important because, for better or for worse, English is the international language. Therefore, your future fly-mates and customers would expect you to speak English. What if I speak broken English or have a strong accent? What can I do? Frantic mode ON. Don’t panic! As a multi-disciplinary Academy, we have a huge range of English language coursesclick here. Our English Language Department is one of the best in London. We are here to help. We won’t let you be deterred simply because of language issues. Courses can be combined, it will also boost your confidence when applying for the job or having an interview. What else do I need? Nothing! Our cabin crew course, as we’ve alluded before, is really good. We teach you everything you need to know from scratch. Since aviation is so different from other fields, we think, as long as you have the passion and determination, we are absolutely honoured to have you on board (pun most certainly intended)! Course dates (please choose one for your course): 15 May 2024 – 17 July 2024, Wednesday classes 18 September 2024 – 20 November 2024, Wednesday classes 14 November 2024 – 16 January 2025, Thursday classes Course duration – 10 weeks, once a week classes. Available Study mode – class based, Virtual (via Zoom) and hybrid Time – 10am to 5pm Registration fee for UK/EU candidates– £300 (includes: examination, Airline Cabin Crew certificate in Current Airline Training Standards and Equipment, participation certificate by TUI/British Airways or Virgin Atlantic in Introduction to SEP (Safety Equipment & Procedures, please note this is not a Cabin Crew attestation)) Tuition fee – £829 (we offer flexible payment plan and accept weekly instalments) International Candidates – Check if you need a UK visa here – £1,729 must be paid in full on registration. In case of visa refusal only £300 will be refunded.

This intensive 9 weeks Virtual Airline Cabin Crew course will give you all the information and tools you will need to become successful job candidate. 98% Employment rate after completion of the course. Virtual Airline Cabin Crew which is also known as Air Hostess, Flight Attendant and Stewardess course – Join your lesson from wherever you are.  This intensive 9 weeks Virtual Airline Cabin Crew course will give you all the information and tools you will need to become successful job candidate.   98% Employment rate after completion of the course. How will you learn? Apart of our traditional class-based tuition, we also offer Virtual Learning courses. On our Virtual (live stream via Zoom) lessons, we provide the same quality of tuition as in the classroom. You only need a laptop, PC or tablet with either built in (or external) camera and microphone. The virtual platform is very interactive with a sense of real classroom at the Academy. You will study from the comfort of your own home and communicate with your tutor and classmates via video chat (by using your phone or computer camera) and you will receive outstanding tuition, qualification, and certification. We provide A-Z guidance starting from before and after the course. Your tutor will guide you through the online course to graduation which you will be welcome to attend. What a joy it would be to meet your tutor and classmates in real life!! You will have: According to the timetable- 1 lessons per week for 9 consecutive weeks. Exams and final exam based on which the certificate will be issued. On successful completion you will hold: Airline Cabin Crew certificate in Current Airline Training Standards and Equipment.  What is Flight Attendant? Flight attendant/Airline Cabin Crew/Stewardess/Air Hostess are the most visible, glamorous jobs of all airline employees. A Flight Attendant is someone whose primary duty is to ensure the safety and comfort of passengers during a flight. They are members of an aircrew team , who operate a commercial, business or even military aircraft while travelling domestically or internationally.  Flight Attendant benefits: Getting paid for travelling the world Lifestyle Flexible Work Schedules Meeting Interesting People Free Food & Accommodation Excellent Compensation The uniforms Working Environment How to become successful Flight Attendant job candidate?Our Aviation Team understands each candidate who wish to become Airline Cabin Crew or start a career in Aviation. Airline companies look for individuals who share their values and can act as ambassadors for the company’s brand. Cabin Crew are the face of the airline company which means they deliver a fantastic service that makes airline world famous. Airline companies prefer candidates with knowledge of Cabin Crew role. Airline companies have selection day or online tests as a first stage of recruitment, after which, they will take a closer look at applicants CV, skills and experience. If you completed Airline Cabin Crew course, your application will stand out and you can get an offer from the first round.  Student – Cabin Crew Flying Support Group As a market leading Airline Cabin Crew Training Company with a wealth of experience in Aviation and recruitment, we constantly upgrading our course and going extra nautical mile to guide and support all our students to ensure they can reach their goals. Graduates who are already flying, offer their full support to us and new students. They share an insight of the airline they already fly with, and help new students through the process of joining them at that airline. It gives a flying start to a career to new learners.  Why London Waterloo Academy? Top Airline Cabin Crew course provider in London 98% Employment rate after completion of the course Individual support on the journey from the course to a job placement With years of experience in Airline Cabin Crew industry, London Waterloo Academy has been recognised by major TV, radio channels who have invited our Aviation Team for expert advice or interview. We are recognised by major airline companies in Europe and overseas who have approached London Waterloo Academy to deliver internal cabin crew training, corporate training and to recruit our graduates as a result of their high qualification standards and knowledge. Our graduates are now flying with Etihad, Saudi Air, Hainan Airlines, Small Planet, British Airways, Qatar, EasyJet, Thomas Cook, Ryanair, Cubana de Aviación, Air France,Titan, Norwegian B737 Short Haul and many more. We will enhance your CV Guidance through the job application process (free of charge) Gain an insight into the airline selection process and final one-to-one interview The vast global experience of our instructors This course has been developed in accordance with EASA PART-CC Working together – Starting a new career isn’t easy and often it can seem like a lonely and impossible process. Our Aviation Department stays behind each learner, supporting every step of the way, we give you all the tools, skills and assistance you need to succeed. Our success, built on the success of our students and a long list of graduates with successful stories. Course Entry Requirements: English Language at B2 (CEFR) level or above. There are no other special requirements for this Airline Cabin Crew course. We will teach you from scratch and support after the course when applying for the job. This course has been developed for all candidates, independent of their background, wishing to start a new career.  Dates (choose one for your course): 15 May 2024 – 10 July 2024, Wednesday classes 18 September 2024 – 6 November 2024, Wednesday classes 14 November 2024 – 9 January 2025, Thursday classes Course duration – 9 weeks Classes – once a week Lesson Time – 10am to 5pm – London time Course fee – £529 (we offer flexible payment plan and accept weekly instalments) Registration fee – £300 (includes: examination, Airline Cabin Crew certificate in Current Airline Training Standards and Equipment)

Duration 5 Days 30 CPD hours This course is intended for This course is intended for IT Professionals who are already experienced in general Windows Server, Windows client, Azure, and Microsoft 365 administration, and who want to learn more about using Windows PowerShell for administration. No prior experience with any version of PowerShell or any scripting language is assumed. This course is also suitable for IT Professionals already experienced in server administration, including Microsoft Exchange Server, Microsoft SharePoint Server, and Microsoft SQL Server. This course provides students with the fundamental knowledge and skills to use PowerShell for administering and automating administration of Windows servers. This course provides students the skills to identify and build the command they require to perform a specific task. In addition, students learn how to build scripts to accomplish advanced tasks such as automating repetitive tasks and generating reports. This course provides prerequisite skills supporting a broad range of Microsoft products, including Windows Server, Windows Client, Microsoft Azure, and Microsoft 365. In keeping with that goal, this course will not focus on any one of those products, although Windows Server, which is the common platform for all of those products, will serve as the example for the techniques this course teaches. Prerequisites Before attending this course, students must have: -Experience with Windows networking technologies and implementation. - Experience with Windows Server administration, maintenance, and troubleshooting. 1 - Review Windows PowerShell Learn about Windows PowerShell Get familiar with Windows PowerShell applications Identify factors to install and use Windows PowerShell Configure the Windows PowerShell console Configure the Windows PowerShell Integrated Scripting Environment (ISE) Use Visual Studio Code with PowerShell 2 - Understand the command syntax in Windows PowerShell Discover the structure of PowerShell cmdlets Discover the parameters for using PowerShell cmdlets Review the tab completion feature in PowerShell Display the About files content in PowerShell 3 - Find commands and Get-Help in Windows PowerShell Define modules in PowerShell Find cmdlets in PowerShell Use command aliases in PowerShell Use Show-Command and Get-Help in PowerShell Interpret the help file contents and update the local help content in PowerShell 4 - Manage Active Directory Domain Services using PowerShell cmdlets Manage user accounts in PowerShell Manage groups and group memberships in PowerShell Manage computer accounts in PowerShell Manage organizational units and Active Directory objects in PowerShell 5 - Manage network service settings for Windows devices using PowerShell cmdlets Manage IP addresses in PowerShell Manage IP routing in PowerShell Manage DNS clients in PowerShell Manage Windows Firewall settings in PowerShell 6 - Manage Windows Server settings using PowerShell cmdlets Automate management tasks using the Group Policy management cmdlets Manage server roles and services using PowerShell cmdlets Manage Hyper-V Virtual Machines using PowerShell cmdlets Manage Internet Information Services using PowerShell cmdlets 7 - Manage settings for a local Windows machine using PowerShell cmdlets Manage Windows 10 using PowerShell Manage permissions with PowerShell 8 - Understand the Windows PowerShell pipeline Review Windows PowerShell pipeline and its output Discover object members in PowerShell Control the formatting of pipeline output 9 - Select, sort, and measure objects using the pipeline Sort and group objects by property in the pipeline Measure objects in the pipeline Select a set of objects in the pipeline Select object properties in the pipeline Create and format calculated properties in the pipeline 10 - Filter objects out of the pipeline Learn about the comparison operators in PowerShell Review basic filter syntax in the pipeline Review advanced filter syntax in the pipeline Optimize the filter performance in the pipeline 11 - Enumerate objects in the pipeline Learn about enumerations in the pipeline Review basic syntax to enumerate objects in the pipeline Review advanced syntax to enumerate objects in the pipeline 12 - Send and pass data as output from the pipeline Write pipeline data to a file Convert pipeline objects to other forms of data representation in PowerShell Control additional output options in PowerShell 13 - Pass pipeline objects Pipeline parameter binding Identify ByValue parameters Pass data by using ByValue Pass data by using ByPropertyName Identify ByPropertyName parameters Use manual parameters to override the pipeline Use parenthetical commands Expand property values 14 - Connect with data stores using PowerShell providers Define Windows PowerShell providers Review the built-in providers in PowerShell Access provider help in PowerShell 15 - Use PowerShell drives in PowerShell Explain PowerShell drives in PowerShell Use PowerShell drive cmdlets in PowerShell Manage the file system in PowerShell Manage the registry in PowerShell Work with certificates in PowerShell Work with other PowerShell drives in PowerShell 16 - Review CIM and WMI Review architecture of CIM and WMI Review repositories in CIM and WMI Locate online class documentation by using CIM and WMI cmdlets 17 - Query configuration information by using CIM and WMI List local repository namespaces and classes by using CIM and WMI Query instances by using commands and WMI Query Language Connect to remote computers by using CIM and WMI cmdlets Query repository classes from remote computers by using CIMSession objects 18 - Query and manipulate repository objects by using CIM and WMI methods Discover methods of repository objects by using CIM and WMI Locate class methods and documentation by using CIM and WMI Invoke methods of repository objects by using CIM and WMI 19 - Manage variables in Windows PowerShell scripts Define variables in Windows PowerShell scripts Create variable names in Windows PowerShell scripts Assign values and types to variables in Windows PowerShell scripts Identify the methods and properties of variables in Windows PowerShell scripts Use string variables and methods in Windows PowerShell scripts Use date variables and methods in Windows PowerShell scripts 20 - Work with arrays and hash tables in Windows PowerShell scripts Define an array in Windows PowerShell scripts Work with array lists in Windows PowerShell scripts Define hash tables in Windows PowerShell Scripts Work with hash tables in Windows PowerShell scripts 21 - Create and run scripts by using Windows PowerShell Review Windows PowerShell scripts Modify scripts in the PowerShell Gallery Create scripts using Windows PowerShell Review the PowerShellGet module in Windows PowerShell Run scripts and set the execution policy in Windows PowerShell Review Windows PowerShell and AppLocker Sign the scripts digitally in Windows PowerShell 22 - Work with scripting constructs in Windows PowerShell Review and use the ForEach loop in Windows PowerShell scripts Review and use the If construct in Windows PowerShell scripts Review and use the Switch construct in Windows PowerShell scripts Review the For construct in Windows PowerShell scripts Review other loop constructs in Windows PowerShell scripts Review Break and Continue in Windows PowerShell scripts 23 - Import data in different formats for use in scripts by using Windows PowerShell cmdlets Use the Get-Content command in Windows PowerShell scripts Use the Import-Csv cmdlet in Windows PowerShell scripts Use the Import-Clixml cmdlet in Windows PowerShell scripts Use the ConvertFrom-Json cmdlet in Windows PowerShell scripts 24 - Use methods to accept user inputs in Windows PowerShell scripts Identify values that might change in Windows PowerShell scripts Use the Read-Host cmdlet in Windows PowerShell scripts Use the Get-Credential cmdlet in Windows PowerShell scripts Use the Out-GridView cmdlet in Windows PowerShell scripts Pass parameters to a Windows PowerShell script 25 - Troubleshoot scripts and handle errors in Windows PowerShell Interpret error messages generated for Windows PowerShell commands Add output to Windows PowerShell scripts Use breakpoints in Windows PowerShell scripts Interpret error actions for Windows PowerShell commands 26 - Use functions and modules in Windows PowerShell scripts Review functions in Windows PowerShell scripts Use variable scope in Windows PowerShell scripts Create modules in Windows PowerShell scripts Use the dot sourcing feature in Windows PowerShell 27 - Manage single and multiple computers by using Windows PowerShell remoting Review the remoting feature of Windows PowerShell Compare remoting with remote connectivity Review the remoting security feature of Windows PowerShell Enable remoting by using Windows PowerShell Use one-to-one remoting by using Windows PowerShell Use one-to-many remoting by using Windows PowerShell Compare remoting output with local output 28 - Use advanced Windows PowerShell remoting techniques Review common remoting techniques of Windows PowerShell Send parameters to remote computers in Windows PowerShell Set access protection to variables, aliases, and functions by using the scope modifier Enable multi-hop remoting in Windows PowerShell 29 - Manage persistent connections to remote computers by using Windows PowerShell sessions Review persistent connections in Windows PowerShell Create and manage persistent PSSessions by using Windows PowerShell Disconnect PSSessions by using Windows PowerShell Review the feature of implicit remoting in Windows PowerShell 30 - Review Azure PowerShell module Review Azure PowerShell Review the benefits of the Azure PowerShell module Install the Azure PowerShell module Migrate Azure PowerShell from AzureRM to Azure Review Microsoft Azure Active Directory module for Windows PowerShell and Azure Active Directory PowerShell for Graph modules 31 - Review the features and tools for Azure Cloud Shell Review the characteristics of Azure Cloud Shell Review the features and tools of Azure Cloud Shell Configure and experiment with Azure Cloud Shell 32 - Manage Azure resources with Windows PowerShell Create a new Azure virtual machine by using Windows PowerShell commands Manage Azure virtual machines by using Windows PowerShell commands Manage Azure related storage by using Azure PowerShell Manage Azure subscriptions by using Azure PowerShell 33 - Manage users, groups, and licenses in Microsoft Entra ID by using Windows PowerShell Review benefits to manage Microsoft 365 services by using Windows PowerShell Connect to the Microsoft 365 tenant by using Windows PowerShell Manage users in Microsoft 365 by using Windows PowerShell Manage groups in Microsoft 365 by using Windows PowerShell Manage roles in Microsoft 365 by using Windows PowerShell Manage licenses in Microsoft 365 by using Windows PowerShell 34 - Manage Exchange Online by using Windows PowerShell Connect to Exchange Online by using Windows PowerShell Manage mailboxes in Exchange Online by using Windows PowerShell Manage resources in Exchange Online by using Windows PowerShell Manage admin roles in Exchange Online by using Windows PowerShell 35 - Manage SharePoint Online by using Windows PowerShell Install and connect to SharePoint Online Management Shell by using Windows PowerShell Manage SharePoint Online users and groups by using Windows PowerShell Manage SharePoint sites by using Windows PowerShell Manage SharePoint Online external user sharing by using Windows PowerShell 36 - Manage Microsoft Teams by using Windows PowerShell Review Microsoft Teams PowerShell module Install the Microsoft Teams PowerShell module Manage teams with Microsoft Teams PowerShell module 37 - Create and manage background jobs using Windows PowerShell Define the types of background jobs in Windows PowerShell Start remote jobs and CIM/WMI jobs in Windows PowerShell Monitor jobs in Windows PowerShell Retrieve results for running jobs in Windows PowerShell 38 - Create and manage scheduled jobs using Windows PowerShell Create and run Windows PowerShell scripts as scheduled tasks Define scheduled jobs in Windows PowerShell Create job option and job trigger objects in Windows PowerShell Create and register a scheduled job in Windows PowerShell Retrieve the results from a scheduled job in Windows PowerShell

his course covers the essential Python Basics, in our interactive, instructor led Live Virtual Classroom. This Python Basics course is a very good introduction to essential fundamental programming concepts using Python as programming language. These concepts are daily used by programmers and is your first step to working as a programmer. By the end, you'll be comfortable in programming Python code. You will have done small projects. This will serve for you as examples and samples that you can use to build larger projects.

Full stack, in depth , comprehensive in classroom 3 month training on Java programming. 1 lesson a week, the other days you work on your own on structured homework and supported with a 1-1 mentor.

Values-Based Leadership™ is a new blended learning program by TCM for leaders that develops leadership awareness, knowledge and competency in creating engagement for sustained high performance.

Duration 3 Days 18 CPD hours This course is intended for Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 DPI Qualification would most likely suit the following delegates: Individuals continuing of their journey in service management ITSM managers and aspiring ITSM managers Managers of all levels involved in shaping direction and strategy or developing a continually improving team Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview The purpose of the ITIL 4 Direct Plan and Improve Qualification is: To provide the candidate with the practical skills necessary to create a ?learning and improving? IT organization, with a strong and effective strategic direction To provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility The objectives of this course are to: Understand the Key Concepts of Direct, Plan & Improve Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a ?learning and improving? IT organization that possess a strong and targeted strategic direction. This class includes an exam voucher. Prerequisites ITIL© 4 Foundation 1 - KEY CONCEPTS OF DIRECT, PLAN AND IMPROVE Knowing key terms Differentiating between principle concepts Defining the relationship of Values, Outcomes, Costs and Risks 2 - SCOPING WHAT IS TO BE DIRECTED Cascading goals and requirements Deciphering effective policies, controls and guidelines Placing decision-making authority at the correct level 3 - THE ROLE OF GRC IN THE SERVICE VALUE SYSTEM The role of risk management How governance impacts DPI Ensuring that controls are sufficient but not excessive 4 - PRINCIPLES AND METHODS FOR CONTINUAL IMPROVEMENT Leverage the ITIL CI model Identify assessment objectives and outputs Select the appropriate assessment method Prioritize desired outcomes Build, justify and advocate your business case Conduct improvement reviews and lessons learned sessions Embed CI at all levels of the service value stream 5 - APPLYING COMMUNICATION AND ORGANIZATIONAL CHANGE MANAGEMENT The nature and benefits of OCM Manage, communicate effectively, and influence stakeholders Establish valuable interfaces across the value chain 6 - EFFECTIVE MEASURING AND REPORTING Defining indicators and metrics to support objectives 7 - DIRECT, PLAN AND IMPROVE VALUE STREAMS Recognizing the differences between value streams and practices Choosing the right methods and techniques to direct, plan and improve value streams Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Strategist Direct Plan and Improve (DPI) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Strategist Direct Plan and Improve (DPI) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.