53 Courses

When your team feels happy at work, their efforts almost always increase and therefore that will help your company to become more stable and able to advance and grow.

Description: Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages99 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

During this 2 day course, you will develop a learning-based action plan to use in your workplace ensuring that you can put the learning into action.

During this 2 day course, you will develop a learning-based action plan to use in your workplace ensuring that you can put the learning into action.

During this 2 day course, you will develop a learning-based action plan to use in your workplace ensuring that you can put the learning into action.

Description Learning to say no is the single most effective way to increase your focus and productivity. Saying no will help you reduce leverage activities (those that consume resources and drive results slowly) and invest more time and energy into high leverage activities, which are the key to achieving the right results faster. We must learn to say no to the things that don't matter so we can say yes to the things we care about. This Mindfulness Diploma includes all you need to take back control of your life. This means that you can start to say Yes to the right things and No to the rest. And that means more time for what matters and less stress from what doesn't. What Will I Learn? Make effective Yes or No choices Be able to say No Take back control of your life Achieve more of what matters Feel good about saying 'No' Reduce your stress levels Requirements There are no course requirements, beyond a willingness to change the habits that have been holding you back for a lifetime.   Assessment & Certification: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the test, you will be able to buy an internationally recognised Accredited Certificate of Achievement from iStudy. You can however also buy a Course Completion Certificate following the course completion without sitting for the test. Who is the target audience? people who no longer feel in control of their lives... because you always seem to be doing the things that matter - to someone else. people who have studied time management and applied the principles... yet you still don't have enough time to do what really matters to you. people who know that 'NO' is often the right answer... but you hear yourself saying 'Yes' all the same. people who worry that 'No' sounds negative and will lose you respect, opportunities, and friends. [Hint: It won't do any of these if you do it right.] people who get stressed by the constant demands on them... if you want to stress less about the trivial, the unnecessary, and the things other people impose on you. for YOU, if you want to take back control of your life, do more of what matters, and live a better life. The Why of No - why No matters and why it's hard to say Why is No Important? FREE 00:06:00 Why is No Difficult? Your Inner Gopher 00:09:00 Why is No Difficult? Six things that Drive you to Say Yes 00:08:00 The What of No - What to say No to, and when to say it What to do to Challenge your Instincts on No 00:04:00 What to Say No to FREE 00:05:00 Specific things to Say No to 00:05:00 When to Say No 00:08:00 What are your Choices? 00:08:00 When to Say No to Relationships 00:03:00 What does No Mean? 00:03:00 What is Special Time? 00:05:00 The How of No - Here's the meat: how to say NO in lot's of situations How to be Happy with No 00:07:00 How to Decide Yes or No: Six Tools to Help Make Your Decision 00:10:00 How to Decide Yes or No: Six Ways of Thinking about Any Problem 00:04:00 How to Make No Feel Easier 00:09:00 How to Say No 00:03:00 How to say No to Friends and Loved Ones 00:02:00 How to say No to your Customers 00:03:00 How to say No to False Assumptions 00:06:00 How to say No to Temptation 00:03:00 How to Say No to your Colleagues at Work 00:03:00 How to Get on with it: How to say No to Procrastination FREE 00:07:00 How to say No in Negotiations 00:11:00 More Tips on How to Say No 00:04:00 The What if of No - Oh wait! What if? ...Don't worry; I've got you covered What if they Resist your No? 00:11:00 What if you want to Say Yes? 00:03:00 Four 'What if?' Questions 00:04:00 What if you don't Follow my Advice? FREE 00:01:00

Stop wasting valuable time and maximise your productivity in the workplace, with this complete Procrastination Solution training course.  It's all too easy to put tasks off until a later time, or delay writing an important essay until the night before. But in the long-run, you are not benefitting from this mindset. Through this effective personal development program, you will learn how to make proper use of your valuable time. It starts by exploring the science behind procrastination and how procrastination can hold you back in life. Through expert tutoring, you will be introduced to different techniques for managing your time more efficiently, exploring the concept of good and bad procrastination in detail. Not only will you learn how to beat procrastination, but you will become a more productive, reliable person, which will in turn boost your earning potential and ensure you are a valued member of staff. Learning Outcomes: Beat procrastination through effective exercises and step-by-step guidance Learn the science behind procrastination from the experts Understand the negative impact of procrastination and why it is holding you back Gain advanced time management skills to maximise your productivity Become a more efficient, reliable and trustworthy professional in your organisation Eliminate the fear of saying no and understand your limits Make better use of your valuable time to become a highly successful individual Career Path This Procrastination Solution is 100% effective, designed by industry experts, with practical exercises that anyone can follow easily. This training program allows for both part-time and full-time learners, and is ideal for the following people: Students Professionals Coaches and mentors Anyone who wishes to beat their procrastination habit Unit 01: First Concepts and Brain Chemistry Introduction and First Concepts 00:02:00 The Science behind Procrastination 00:09:00 How Procrastination Can Destroy You 00:09:00 Unit 02: How to Beat Beating Procrastination Manage Your Time - Manage Your Life 00:11:00 How Highly Successful Individual 00:06:00 Unit 03: Additional Strategies for Beating Procrastination Good Vs Bad Procrastination 00:08:00 Don't Be Afraid to Say No 00:06:00 Unit 04: Final Thoughts and Ideas Final Thoughts and ideas 00:02:00

A leadership course for managers focussing on the inner dynamics of leadership - the impact your perception, thinking and feeling has on the way you lead yourself and others. For CEOs, senior managers, owners and aspiring leaders that want to lead, not just manage.

Healthy boundaries start by knowing yourself at a deeper level. Learn how, who and when to say Yes or No to in a way that serves all.

Description: If you own a business or want to build a business, this Marketing and Sales Certificate Course will help you to get all the plans you will be needed. By this course you will get knowledge about; drafting the original document; identifying the audience; gathering information; researching; describing products plan; and marketing, sales, and accounting terms. By joining this course you will learn about research and analyze the individual's components needed for a business plan, using accounting terms to describe the future for you business, how to explain the purpose and future of your business in easy to understand terms, and much more. Learning Outcomes: Identify what it means bythe term associated with 'marketing' Find out the ways you can low-cost publicity so as to know of their names Learn how you can improvise a marketing strategy along with a marketing campaign Apply their time instead of their money so that you can market their company more proficiently Realise how you can execute a SWOT analysis Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Marketing and Sales Certificate Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Marketing and Sales Certificate Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:15:00 Defining Marketing 00:30:00 Recognising Trends 00:15:00 Conducting Market Research 00:15:00 Strategies for Success 00:15:00 Mission Statements 00:15:00 Trade Shows 00:15:00 Developing a Marketing Plan 00:30:00 Increasing Business 00:15:00 Saying No to New Business 00:30:00 Advertising Myths 00:30:00 Networking Tips 00:30:00 Mock Exam Mock Exam- Marketing and Sales Certificate Course 00:20:00 Final Exam Final Exam- Marketing and Sales Certificate Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00