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This course is designed for beginners and covers a wide range of topics including syntax, data structures, modules, and advanced techniques such as testing and memory allocations. It also includes real-life problem-solving exercises to ensure hands-on learning. Gain efficient programming skills and be proficient in Rust with this course.

Healing Circles are not the same as "women’s circles" or the gatherings that have become more common in recent times. In traditional shamanic cultures, healing took place within the entire tribe rather than just in one-on-one sessions. The community saw itself as a unified whole, where each person contributed to the well-being of others. When someone became unwell, it affected everyone, so the group shared the responsibility of restoring balance and health. In these communal healing sessions, a powerful collective energy would emerge, greatly amplifying the healing process for the person in need. This is what we aim to recreate during our weekend together: a strong, collective contribution where everyone plays a part in the healing of those in need. You will have the opportunity to: Receive healing Channel spirits and offer your support to others Trained practitioners will guide the healing process. At the start, I will provide a thorough introduction to shamanism and healing, so no prior experience is required—just an open heart filled with unconditional love. If joining online, please have a wooden stick and any other tools you feel connected to (such as feathers, stones, drums, rattles, sound instruments, crystals—whatever you wish to bring). If attending in person, feel free to bring any healing tools you like or come as you are, with nothing at all. Giada's Journey Creative explorer of the human well-being with twenty years’ experience running events, workshops and retreats. Co-author of a non-profit book with other 33 Italian women about their stories in different countries. She has been learning to heal herself supporting a Holistic connection between mind, body and spirit. She has been studying and practicing Buddhist teachings, meditation and the Five Tibetan Rites Yoga in Nepal, India and Italy. Approached the imaginal world and dreams with the psychologist Elio Occhipinti and a regressive hypnosis journey with the vision of the psychiatrist Brian Weiss.  Her studies and practice have helped her become: Shamanic Practitioner and Teacher with the two years formal training in Scotland and Teacher Training in Wales  Shamanic and Integral Yoga Teacher, Ikigai Coach, Forest Therapy Guide qualified with Selene Calloni Williams at the Imaginal Academy and part of the Italian-Swiss Association for Counselling and Coaching, Aiscon.  Professional Esoteric Numerologist graduated at The Connaissance School of Numerology Corporate Mental Health Coach achieved with WeFocus Founder of Drink In Art exhibitions of local artists in private flats Founder of School of Shamanism creative and spiritual workshops, classes and therapies Founder of the Art and Spirituality Centre centre for creativity and well-being in Edinburgh By attending to our classes, workshops and retreats you agree to our TERMS AND CONDITIONS Payment  Bookings are non-refundable.  Disclaimer  By booking a class or workshop or retreat or 1-1 session -online or any other venues – with us, you release Giada Gaslini, Invisible Caims/School of Shamanism and any business partners working with Invisible Caims from any liability arising out of any personal injuries, emotional or physical release, death, expectations of results, theft in the venue or damages that may happen to people and objects while attending. We recommend that you consult your GP regarding the suitability of undertaking an exercise programme, if the class you are booking includes it like with yoga or similar, and following all the safety instructions required before beginning to exercise. When participating in an exercise, there is the possibility of sustaining a physical injury. If you engage in this exercise programme, you agree that you do so at your own risk, are voluntarily participating in these activities and assume all risk of injury to yourself. You acknowledge that coaching, shamanic healing and counselling are not to be used as a substitute for psychotherapy, psychoanalysis, mental health care, or other professional advice by legal, medical or other professionals. Our sessions are aimed at inner research, problem solving and personal growth, they do not replace the work of doctors and psychotherapists because they do not consider, treat or aim to solve pathologies and symptoms that are strictly medical. All contracts subject to and governed by English Law and the exclusive jurisdiction of the Courts of England and Wales according to my current insurance.  

Telephone etiquette implies being respectful to the person you are talking with, and form a pleasant visual impression over the telephone. Telephone etiquette is essential for representing a company or business. Through this Diploma in Customer Service: Telephone Etiquette course, you will learn to use proper telephone etiquette, and answer business calls, understand telephone courtesy and equip various telephone skills. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Course Content Diploma in Customer Service: Telephone Etiquette - Updated Version Introduction to Customer Service 00:25:00 What's Different about Good Customer Service? 00:14:00 Customer Relationship Management 00:44:00 Customer Service Communication Strategies 00:26:00 Aspects of Phone Etiquette 00:33:00 Building Rapport Over the Phone 00:26:00 Inbound and Outbound Calls 00:18:00 Active Listening and Managing Tough Callers 00:30:00 Managing Interoffice Calls and Voicemail 00:12:00 Problem Solving over the Phone 01:06:00 Intra Organisation Dealings 00:37:00 Measuring Customer Service 00:14:00 Diploma in Customer Service: Telephone Etiquette - Old Version Module One - Getting Started 00:05:00 Module Two - Aspects of Phone Etiquette 00:10:00 Module Three - Using Proper Phone Language 00:10:00 Module Four - Eliminate Phone Distractions 00:05:00 Module Five - Inbound Calls 00:05:00 Module Six - Outbound Calls 00:05:00 Module Seven - Handling Rude or Angry Callers 00:10:00 Module Eight - Handling Interoffice Calls 00:05:00 Module Nine - Handling Voicemail Messages 00:05:00 Module Ten - Methods of Training Employees 00:05:00 Module Eleven - Correcting Poor Telephone Etiquette 00:05:00 Module Twelve - Wrapping Up 00:05:00 Mock Exam Mock Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Final Exam Final Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Assignment Assignment - Diploma In Customer Service: Telephone Etiquette 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Getting Started The Level 7 program is intended for the learners to critically assess, challenge and create various current management tools, strategies and models. The prominence put on existing administration ideas and models is that they apply to 21st-century business conditions and settings, which go beyond the routine inspection of Anglo-American management models. The program gives an exclusive opportunity for learners as it is not centred upon the Anglo-American models. Level 7 program also finds importance for ensuring the ability to adapt management concepts, tools and techniques to align with the organisation's culture and apply critical reflective thinking. The primary intention of the mandatory unit is to provide a holistic study of the main issues necessary for strategic decision-making, planning and enabling the organisation to meet its objectives. The optional unit allows learners to choose a specialisation in their study to support specific career directions. The Finance for Managers unit is meant for learners who need to gain experience in the finance sector. Qualifi may add further Options to the qualification later, subject to market demand and feedback. Key Benefits   This qualification will benefit the learner: To understand and apply the principles of strategic leadership in a business environment. To review and apply the principles of business management in the industry. Analyze problem-solving techniques specific to business and industry. Manage one's personal development and growth. To understand and apply the principles of strategic management. Upon completing this Level 7 Diploma, learners can join a university partner to complete a dissertation to receive a full master's degree, i.e. directly into the MBA (Top-Up) awarded by Anglia Ruskin University or progress to the Qualifi Level 8 Diploma in Strategic Management and Leadership.   Key Highlights Want to be recognized as one of your company's best managers or influential leaders? Then, QUALIFI Level 7 Diploma in Strategic Management & Leadership is the ideal starting point for your career journey. The Level 7 Diploma is created to develop and reward today's and future business managers and continue bringing recognition and professionalism to the management sectors. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our Qualifi-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The Qualifi Level 7 Level Diploma in Strategic Management and Leadership can open many career pathways including, but not limited to: Business Analyst, with an estimated average salary of £52,500 per annum Consumer Insight Analyst, with an estimated average salary of £38,705 per annum Product Strategist with an estimated average salary of £57,555 per annum Strategic Initiatives Associate, with an estimated average salary of £42,000 per annum Project Analyst with an estimated average salary of £52,213 per annum Financial Analyst with an estimated average salary of £54,000 per annum Compliance Officer, with an estimated average salary of £54,190 per annum Research Investigator with an estimated average salary of £42,873 per annum   About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included?   Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Time-constrained scenario-based assignments No examinations Entry Requirements The qualifications have been made available to all without artificial barriers denying access and progression. The primary requirement is to get through the interview, and they are expected to hold the following: Level 6 Qualification or First Degree. We also accommodate managers with significant years of experience despite not having formal qualifications. The criteria for admission will be through an interview for those who can demonstrate the skills to cope with the demands of the course. Progression   Learners completing the QUALIFI Level 7 Diploma in Strategic Management and Leadership will progress to: The QUALIFI Level 8 Diploma in Strategic Management and Leadership, or A university partner to complete a dissertation to receive a full master's degree or Directly into employment in an associated profession. With QUALIFI, the learners can progress to several Universities to pursue a Master's degree once they have completed a dissertation. The pathway indicates the learner's progress towards a University degree and is based on the University's review of QUALIFI's learning programs and outcomes. Further information is available here: http://QUALIFI.net/learning-pathways/   Why gain a QUALIFI Qualification?   This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore how to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also learn to face and solve issues then and there through exposure to all the units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle issues and difficulties. Practice judgement, own and take responsibility for decisions and actions; Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills.   Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Manage Team Performance to Support Strategy Reference No : 702 Credit : 15 || TQT : 150 Management Team Performance to Support Strategy ' This Unit provides an overview of how teams perform within the organization to achieve the organization's strategic objectives. The Unit is also to evaluate team performance goals critically and to equip students with the right tools and techniques to monitor future team performance. UNIT2- Information Management and Strategic Decision Taking Reference No : 704 Credit : 15 || TQT : 150 Information Management and Strategic Decision It helps to evaluate the impact of Management Information System in an organization. The unit also will provide students to identify the appropriate data and information to support strategic decisions and align your shorter-term plans with this deeper, broader mission giving your operations clarity and consistency. UNIT3- Leading a Strategic Management Project Reference No : 705 Credit : 15 || TQT : 150 Leading a Strategic Management Project," This unit will identify and justify a strategic investigative project and develop students with the knowledge, skills, and provide analytical capabilities to formulate the project research methodology. UNIT4- Strategic Direction Reference No : 706 Credit : 15 || TQT : 150 Strategic direction' The unit helps you to know more about the actions you are taking to achieve the goals of your organizational strategy. And it will also understand where different strategic options may lead the organization to change its direction and identifying success and progress for the organization. UNIT5- Strategic Planning Reference No : 711 Credit : 15 || TQT : 150 Strategic planning" this unit you will help you to know more about the strategic planning process, strategic thinking concepts, skills and knowledge required to define the vision and mission for an organisation and that will be supported by stakeholders and other organisational leaders. UNIT6- Development as a Strategic Manager Reference No : 724 Credit : 15 || TQT : 150 Development as a Strategic Manager" The unit is designed for personal development plan to direct leadership development in a complex environment and to be able to identify personal skills to achieve strategic ambitions by critically analyzing and evaluating the strategic direction of the organization. UNIT7- Strategic Marketing Reference No : 708 Credit : 15 || TQT : 150 This unit you will help you to know more about the relationship between the marketing plan and strategic objectives. And it will provide an experiential learning environment in which you will gain not only an appreciation but also a personal feel for the tasks of strategic marketing planning and decision making. UNIT8- Organisational Change Strategies Reference No : 710 Credit : 15 || TQT : 150 his unit will understand how to apply solutions to organizational change and how to develop a change strategy using implementation models. And it provides on the leadership and implementation of organizational change in a large variety of settings. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Description Adobe Photoshop CC Advanced for Photography course is designed for photographers who use Adobe Photoshop on a daily basis,

Leadership and Management level 7 This Level 7 Leadership & Management course will help you advance your career by providing you with the most up-to-date leadership and management information. The course requires no prior knowledge or experience, as candidates are introduced to the characteristics and qualities of an effective leader. The term 'leader' refers to someone who is followed by others, while 'manager' refers to someone who has people working for them. To guide his or her team to achieve organizational goals, a successful business owner must be both an influential leader and an active manager. Whether you are a novice or a seasoned pro, this Training Tale course will help you develop the leader within you. Learn how to build and optimize a high-performing team, cultivate an engaging organizational culture, and provide constructive feedback to coworkers by enrolling in this course. This Level 7 Leadership & Management course will help you get closer to your goals if you are new to leadership or looking to advance in your current position! By the end of the Leadership & Management course, you will have a solid understanding of what makes a great leader and how to put the strategies you have learned into practice to advance your career. Enrol in this Course to learn how to improve your leadership and management skills. Learning Outcomes After completing this Leadership and Management Course you will be able to: Become a successful leader. Distinguish between management and leadership and their impact. Encourage and reward workers who increase their production. Improve your professional communication skills. Examine various approaches, causes, and tactics that can help you advance your leadership skills and capabilities. Define the terms 'delegation' and 'leading by example.' Improve your team-building abilities. Give and receive positive reviews. Improve interviewing skills for effective employee recruitment. Why Choose Leadership and Management level 7 Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Leadership and Management level 7*** Course 01: Leadership and Management level 7 Course 02: Anger Management Course 03: Level 3 Business Administration ***Other Benefits of this Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] ***Leadership and Management level 7*** ***Course Curriculum*** Module 1: Understanding Management and Leadership Introduction Defining Leadership Leadership Styles Role of a Leader Managers Vs. Leaders Ethics Summary Module 2: Leadership over Yourself Understand what Self-leadership is Time Management Set Goals Decision Making and Problem Solving Summary Module 3: Creativity and Innovation Introduction Creativity Innovation Organisation and Innovation Summary Module 4: Leadership and Teambuilding What a Leader Must Do? Functions of Leadership Leadership Exists at Different Levels Leadership Skills Team Building Summary Module 5: Motivation and People Management Introduction Theories on Motivation Managers/Leaders and Motivation Getting Best from the People Summary Module 6: Communication and Leadership Introduction Listening Skills Reading Skills Writing Skills Speaking Skills Summary Module 7: Presentation, One-to-one Interview and Meeting Management Profile the Occasion, Audience and Location Plan and Write the Presentation One-to-One Interview Meeting Management Within Your Organisation Summary Module 8: Talent Management Define Talent and Talent Management Understand the Benefits of Talent Management Talent Management Types Talent Gap Talent Management Methodology Summary Module 9: Strategic Leadership The Function of a Strategic Leader Strategic Management Process Mission and Strategic Leadership Vision and Strategic Leadership The Importance of Practical Wisdom Summary Module 10: Stress Management Introduction Defining Stress Practice the 4 A's of Stress Management Maintain Balance with a Healthy Lifestyle Manage Your Time Better Make Time for Fun and Relaxation Summary ---------------------------- **GIFT courses: ---------------------------- ***Anger Management Module 01: Introduction to Anger Module 02: The Process in Anger Module 03: Effect of Anger on Our Thinking Module 04: How to Manage Anger ---------------------------- ***Level 3 Business Administration Module 01: Introduction to Business Administration Module 02: Principle of Business Module 03: Principles of Business Communication Module 04: Principles of Administration Module 05: Understand How to Improve Business Performance Module 06: Understand Equality, Diversity and Inclusion in the Workplace Module 07: Principles of Leadership and Management Assessment Method After you have finished the Leadership and Management level 7 Course, you will need to take an electronic multiple-choice exam or Assignment to see if you have grasped everything. To pass the exam and be eligible for the pending certificates, you must achieve at least 60%. As soon as you pass the examination, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Leadership and Management level 7 This Leadership and Management Course is for anyone serious about their professional development. This Course is designed primarily for group leaders, managers at all levels, and business professionals. Students and recent graduates who want to improve their resumes and gain experience are also welcome to enrol in this Leadership and Management Course. Requirements Leadership and Management level 7 There are no specific requirements for this Leadership and Management Course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

Learn how to use culture for enhancing the employee performance with the Lean Leadership and Change Management Diploma course. The course is designed to teach you Lean leadership and change management. A lean leader will change the way your thinking and the way you lead your organisation. Lean leadership is the approach that teaches you how to improve the overall performance of your organisation by bringing change in its culture. You will learn about the lean culture and lean leadership. The course illustrates the history of lean, the essential principles and practices, and the fundamental functions of the lean leader. There are two ways of lean implementation. You can change and redesign the whole process, or you may acquire the habits of problem-solving and continuous improvement. The course covers these two processes and helps you to choose the right methods for you. The purpose of the course is to prepare you for applying the lean leadership approach of lean culture in your organisation. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Diploma in Management Skills is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Diploma in Management Skills is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Why 00:04:00 What 00:04:00 Curriculum 00:05:00 How 00:04:00 What is Culture 00:06:00 Culture Drivers 00:08:00 Resources 00:05:00 Activity 1 00:03:00 The House of Lean House of Lean 00:03:00 Evolution 00:04:00 Shingo 00:09:00 Honda 00:09:00 Activity 2 00:02:00 Lean Culture Principles & Practices JIT 00:07:00 Kanban 00:08:00 Continuous Improvement and Leadership 00:04:00 Waste Intro 00:10:00 Forms of Waste 1 00:06:00 Management Waste 00:07:00 Activity3 00:02:00 Scientific Method 00:07:00 Gemba Walk 00:06:00 Heijunka 00:05:00 Visual Display 00:07:00 Activity 4 00:02:00 Kaizen 00:06:00 The Job of the Lean Leader - To Challenge and To Serve Lean Leadership Intro 00:07:00 The Mind of the Lean Leader 00:04:00 The Mind of the Lean Leader - Transitions 00:07:00 Lean Leadership1. External Challenge 00:05:00 Lean Leadership 2. Internal Challenge 00:06:00 Activity 5 00:02:00 Lead WSA 00:02:00 Be the Model 00:03:00 Coach Others 00:07:00 Motivation 00:04:00 Reinforce Your Strategy 00:04:00 Activity 6 00:01:00 Intrinsic Reinforcement 00:08:00 Getting to Lean - Designing the System for a New Culture Paths to Lean 00:05:00 How You Change 00:03:00 Design Thinking 00:08:00 Design Process 00:08:00 Capability Analysis 00:05:00 Charter 00:05:00 Activity 7 00:02:00 Design Team 00:06:00 Discovery 00:06:00 Discover the Process 00:07:00 Dream 00:07:00 Design technical 00:07:00 Design Structure 00:08:00 Social Design 00:06:00 Activity 8 00:03:00 VON Case Study 00:10:00 WSA Summary 00:04:00 Activity 9 00:02:00 The Habits of Continuous Improvement - The Team Kata Why Teams 00:06:00 Types of Teams 00:06:00 Team Charter 00:05:00 Team Maturity 00:05:00 Team Roles and Responsibilities 00:05:00 Team Agenda 00:05:00 Activity 10 00:02:00 Facilitation 1 00:06:00 Facilitation 2 00:04:00 Team Scoreboard 00:07:00 Activity 11 00:01:00 Map Team's Work 00:03:00 Attitudes 00:05:00 Five Whys 00:03:00 PDSA 1 00:04:00 PDSA 2 00:04:00 PDCA example 00:01:00 Activity 12 00:01:00 A3 00:05:00 Standard Work 00:05:00 Leader Standard Work 00:04:00 Activity 13 00:02:00 Summary 00:03:00 Resources Resources - Lean Leadership and Change Management Diploma 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

CPD Certified | 8-in-1 Premium Diploma | 1 Free PDF Certificate | Updated Lesson Plan | Tutor Support

Explore the intricate intersection of play therapy, mental health, and child psychology in this comprehensive diploma. Delve into the profound impact of play on a child's cognitive, emotional development and mental health challenges.