59444 Courses

Unconscious bias is a pervasive issue in the business world, often hindering diversity and inclusion efforts. People commonly face challenges related to recognizing and mitigating their unconscious biases, which can lead to unfair treatment, inequity, and missed opportunities in the workplace. These biases affect hiring decisions, team dynamics, and overall organizational culture. T Participants will learn to create a more inclusive and equitable work environment by acknowledging and addressing these hidden biases, fostering diversity, and promoting fair treatment for all. Learning Objectives The following are some of the key outcomes in this course: Define unconscious bias and its consequence Recognize five types of unconscious bias Explain ways to overcome unconscious bias Avoiding bias while recruiting and retaining talent Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals

We always need to ensure a structured and insightful interview process that accurately assesses candidates' qualifications, skills, and fit for the role and organization. This involves preparing relevant interview questions, establishing a welcoming and professional atmosphere, and conducting fair and thorough evaluations. By implementing best practices such as active listening, behavioral interviewing, and standardized evaluation criteria, the goal is to streamline the hiring process, identify top talent, and make informed hiring decisions that contribute to the organization's success. Learning Objectives The following are some of the key outcomes in this course: Learn seven steps you should take before the interview starts. Learn some best practices for strong interview questions. Explore four tips to create a professional, polished, and productive interview experience. Understand why follow-up is important, as well as what to say and how to do it effectively. Explore ways to reduce your bias as an interviewer so that you can promote diversity, inclusion, and objectivity in your interview and hiring processes. Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals

In today's globalized business landscape, working across cultures is both an opportunity and a challenge. Individuals often grapple with issues related to understanding diversity and inclusion. Common problems include cultural misunderstandings, miscommunication, and unintentional biases, which can hinder collaboration, teamwork, and productivity. By mastering these skills, individuals can enhance their ability to work effectively with diverse teams and stakeholders, contributing to a more harmonious and successful business environment. Learning Objectives The following are some of the key outcomes in this course: Understand how different cultures compare and how to interact more effectively with people from those cultures Communicating with people with different cultural backgrounds Adapting your persuasion techniques to cultural norms Decision-making styles influenced by cultural norms Building trust across various cultures Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals

Understand what Emotional Intelligence is and is not, the four steps to understanding Emotional Intelligence and the importance on your career success. Learning Objectives Understand what Emotional Intelligence is and is not, the four steps to understanding Emotional Intelligence and the importance on your career success. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the four-stage personal leadership questioning process any external coach would use. Self-control is at the core of self-coaching. Understand how to set your goals, get help, implement your plan and celebrate your success at the end. We will show you how to implement self-control and impulse management techniques to stay on track. Learning Objectives Describe the four stages of self-coaching, Resolve balanced dilemmas, Apply 20 techniques for learning self-control Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

We will help you to understand the difference between leading and managing change. The big challenge is how people will respond to change in their various roles. We will help you to apply general guidelines for an effective change transition. You will understand how to communicate the reasons for change, involve the correct people in the change process, create effective teams and communicate regular updates on the progress. Learning Objectives Explain the difference between leading and managing change, Implement elements for thriving in change, Apply guidelines for effective change transitions Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

We will teach you a model for leading and managing the four stages of change transition. Each stage will have very specific tasks and steps associated to ensure you achieve your desired result. Understand where you are currently and where you want to be in the future. Create a plan for reaching your goal based on what's needed and wanted. Your plan will be tested on this journey and you will need to be ready to respond to any situation. At the end you will need to evaluate the outcome. Learning Objectives Apply the four stages of change transitions for leading change, Implement tasks associated with each stage of managing change Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

We will help you discover on-going strategies for promotability and looking for fast-track options. Understand the four stage of a career path and plan for career detours such as recessions, millennial competition and late retirements. Understand the value and importance of packaging yourself for promotion with a career portfolio. Learning Objectives Apply on-going strategies for becoming promotable, Build awareness of five possible career detours or paths, Package your skills for promotion Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Conflict is when two or more parties, with perceived incompatible goals, undermine each other's wants or needs. Establish the root cause of the conflict and understand how to apply the five conflict management strategies. Understand the pro's and cons of avoidance, competing and collaboration. We will guide you how to resolve conflict and how to find effective resolutions to difficult conversations. Learning Objectives Explain the root cause of all conflict, Apply five conflict management strategies, Implement steps to manage or resolve conflict, Apply effective steps for conducting difficult conversations Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand how you can categorize decisions to make decisions more effectively. Take a measured approach with the four steps to decision making. How do you anticipate the implementation of your decision by asking what, who, when, where and how questions? Understand how to monitor implementation through observation of key success indicators. Learning Objectives Make better decisions more quickly, Apply four stages to decision-making, Utilize logical and intuitive decision-making techniques Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams