2026 Courses

From tackling cross-cutting project concerns with Spring to integrating Spring JDBC to work with databases, this course teaches you the essentials you need to know to confidently use the Spring framework container in the workplace.

Level 2 Microsoft Office Essentials

Duration 4 Days 24 CPD hours This course is intended for This is an intermediate course for individuals responsible for developing and implementing effective storage management techniques. Overview Establish a DFSMS configuration to automatically enforce your installation's storage management policies Convert service level requirements into appropriate parameters for data class, storage class, management class, and storage groups Create and test Automatic Class Selection (ACS) routines Convert volumes and move data to system-managed volumes with DFSMS Data Set Services (DFSMSdss) Specify appropriate management class and storage group parameters for DFSMS Hierarchical Storage Management (DFSMShsm) processing of system-managed data sets Plan to maintain your DFSMS environment using Naviquest Establish procedures to control, manage, and recover the storage management subsystem with ISMF and operator commands Develop a DFSMS implementation plan In this course you will learn how to plan and implement DFSMS and learn how to manage temporary and permanent data sets with an emphasis on disk storage. Course introduction and DFSMS overview Specify the storage administration functions that can be automatically performed by the system Identify the types of data set services that need to be established by negotiating service level agreements Correlate data set service requirements to the SMS configuration components: data class, storage class, management class, storage group, and automatic class selection routines Activating SMS Identify the functions eligible for exploitation with the installation of DFSMS Data Facility Product (DFSMSdfp) and the activation of SMS Create SMS control data sets Code SYS1.PARMLIB operands necessary to bring up SMS Create a minimal configuration Activate a configuration Writing ACS routines Identify the purpose of the ACS routines Develop an understanding of the statements Differentiate between literals and masks Describe the read variables available in the ACS routines Managing temporary data sets Create/alter storage classes and storage groups Identify steps to install and use the starter set Write ACS routines to handle temporary data sets Activate a system to manage temporary data sets Code commands to change volume/group SMS status Issue operator commands to display current status Exploiting DFSMS Describe the purpose of the data class Identify the features that the data class can exploit Create data sets using the space parameter Define Virtual Storage Access Method (VSAM) and volume attributes for data class Identify special data sets and their exploitation through the data class Managing permanent data sets Create/alter data classes, storage classes, management classes, and storage groups Translate current (DFSMShsm) service level agreements to management class parameters Identify alternatives and concerns for standard naming conventions Establish the controls for automatic backup of data sets Establish the controls for automatic volume dump Write ACS routines to manage permanent data Create a configuration that manages permanent data sets Create a new managed data set Identify function of storage class exit provided by Custom-Built Installation Process Offering (CBIPO) and resulting System Management Facility (SMF) records Using Naviquest Create test cases using Naviquest Perform storage administration tasks in batch Create online DFSMS reports Create model commands using Naviquest Use the COPYFILT macro Device preparation and data movement Initialize volumes as system-managed Move data into/out from system-managed control Convert volumes to/from system-managed Move data to utilize new hardware capabilities Controlling DFSMS Code commands to change SMS volume/group status Issue commands to save configurations and use alternate Active Control Data Set (ACDS) Issue command to use alternate Communication Data Set (COMMDS) Issue VARY SMS commands Communicate with the security administrator about storage management requirements Additional considerations Establish a plan for implementing SMS Locate sources of implementation planning checklists Identify the tools available to document the current system Identify multiple site considerations for recovery and exploitation Additional course details: Nexus Humans SS84 IBM DFSMS Implementation training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SS84 IBM DFSMS Implementation course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Learn to create with SwiftUI/iOS 16. This course illustrates many features in iOS 16 development using the SwiftUI programming language, covering the basics (Stacks, Forms, Lists, ForEach, Buttons, Sliders, Pickers, Color Pickers, Scroll Views, Sheets, state, binding, and animations) and we create an Emoji Quote app using SwiftUI.

Build 20 mini frontend projects from scratch with HTML5, CSS, and JavaScript

Make your life easier, learn how to communicate effectively Do you want to be a good communicator? Professional training for salespeople complete with a certificate Learn how to enter into contracts and how to bookkeep including accounting for travel. Learn from the best in the industry An employment law specialist with extensive experience will be leading the course. Test your knowledge Take the tests and practical tasks in the course to consolidate your knowledge and skills. Take the most effective and comprehensive sales training on the Polish Internet. Join the best salespeople in the business and rocket the sales in your company. In this training discover how the most professional salespeople work every day. Learn how they attract their customers, make business connections, arrange meetings, have key conversations and most importantly how they finalize deals and close contracts. You’ll discover all of this and more with concrete real life examples from a TOP salesperson and manager with 12 years of experience in professional sales. By taking this course you will have instant access to the practices of one of the best salespeople in the business who will also show you their sales process from A to Z as well as interviews with real clients. The sales training is done through the National Education Center’s interactive platform and includes invaluable resources such as a hybrid workshop with practical tasks and training for salespeople complete with expert feedback. Parts of the course will require active participation in order to complete the training. You can take the course at your own pace from the comfort of your own home and will have access to the materials on the interactive platform for two years after completing the course Join the communication course and get the benefits: Learning from a professional instructor24/7 access from any devicePractical exercisesTests, quizzes and recapsCertificate of completionExtra materials and downloadable bonuses100% satisfaction guarantee Your Singing Instructor: Faustine Parsons Communication expert Faustine is a manager, speaker and communication expert. She has over 14 years of experience in coaching and developing people skills for SMEs and international corporations. As a manager, she saw firsthand the importance of an effective team cooperation and got involved in the field. As a consultant, she specialized in smoothing the information exchange, bringing down barriers and creating a positive atmosphere throughout the organization. She developed skills and techniques which solved many of her clients’ problems. She combines the theory of psychology with down to earth practical approach. Let her guide you during the exciting journey through the dynamics of human interactions. Get ready for an interesting and fun ride, as her passion and positivity is contagious from the very beginning. Overview of the course: Detailed video presentations and training videos Fundamentals of effective communication Emotions and problems Daily communication at work and at home Business environment Advanced subjects Repetitions and tests Five repetitions Five tests Final exam  Exercises and practial tasks Mapping good and bad practices Recognizing styles, behaviors and personalities Troubleshooting and dispute resolving in practice Giving feedback Overcoming challenges in your position All in one simulation Bonus materials Best practices kaizen map Scenarios and phrases for everyday situations Communication no-nos guide Personalities compendium Experience Beginner-IntermediateLanguage English, German, French, Polish, Portuguese A letter from your expert instructor: Many professionals encounter communication problems both at home and at work. They manifest themselves in misunderstandings, disputes and tension. It does not have to be this way. It all boils down to communication skills. For people and organizations who master them, everything comes easy.In my career, I have seen tremendous transformations on this front. Join me in this unique course and let me show you many of the best practices and techniques to make your life easier. Believe in yourself and make the most of your opportunities. Invest in your communication skills today!Faustine ParsonsCommunication expert

Follow your dreams by enrolling on the A to Z SQL Programming course today and develop the experience, skills and knowledge you need to enhance your professional development. A to Z SQL Programming will help you arm yourself with the qualities you need to work towards your dream job. Study the A to Z SQL Programming training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The A to Z SQL Programming course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This A to Z SQL Programming course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the A to Z SQL Programming course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the A to Z SQL Programming course, to ensure you are supported every step of the way. Get a digital certificate as proof of your A to Z SQL Programming course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the A to Z SQL Programming course. The A to Z SQL Programming course is designed by industry experts and is tailored to help you learn new skills with ease.  The A to Z SQL Programming is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the A to Z SQL Programming when it suits you. Access the A to Z SQL Programming course modules from any internet-enabled device, including computers, tablets, and smartphones. The A to Z SQL Programming course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the A to Z SQL Programming now and start learning instantly! What You Get Out Of Studying A to Z SQL Programming With Janets: Receive a digital Certificate upon successful completion of the A to Z SQL Programming course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The A to Z SQL Programming training course is delivered through Janets' online learning platform. Access the A to Z SQL Programming content from any internet-enabled device whenever or wherever you want to. The A to Z SQL Programming course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the A to Z SQL Programming course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the A to Z SQL Programming course. After successfully passing the A to Z SQL Programming course exam, you will be able to apply for a CPD-accredited certificate as proof of your A to Z SQL Programming qualification. Certification All students who successfully complete the A to Z SQL Programming course can instantly download their digital certificate. You can also purchase a hard copy of the A to Z SQL Programming course certificate, which will be delivered by post for £9.99. Who Is This Course For: The A to Z SQL Programming is ideal for those who already work in this sector or are an aspiring professional. This A to Z SQL Programming course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The A to Z SQL Programming is open to all students and has no formal entry requirements. To study the A to Z SQL Programming course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The A to Z SQL Programming is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the A to Z SQL Programming and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Beginner Module: 01 Introduction FREE 00:16:00 Tools for Creating Views 00:11:00 Examples 00:21:00 Updating Data Using a View 00:13:00 Columns and Indexed Views 00:18:00 Module: 02 Introduction Stored Procedures 00:18:00 Creating Stored Procedures 00:19:00 Returning Data 00:14:00 Module: 03 Testing and Debugging 00:17:00 Execute with Result Sets 00:11:00 Creating Triggers 00:26:00 Module: 04 Overview and Scalar Functions 00:20:00 Inline Table Valued Functions 00:11:00 Multi Statement 00:16:00 Views and Stored Procedures 00:18:00 Module: 05 Transaction Concepts 00:30:00 Applications and Transactions 00:13:00 Creating Explicit Transactions 00:29:00 Structured Error Handling 00:25:00 Module: 06 Introduction to SQL CLR 00:08:00 Writing SQL CLR Code 00:24:00 Using SQL CLR Code 00:22:00 SQL CLR Code 00:13:00 SQL CLR Security 00:20:00 Intermediate Module: 01 Topic A Aggregates 00:27:00 Topic B User Defined Types 00:17:00 Topic C Table and Functions 00:10:00 Topic D Managing Code Modules 00:08:00 Module: 02 Topic A Introduction Data Tools 00:19:00 Topic B Connected Database Development 00:20:00 Topic C Updating a Connected Database 00:16:00 Module: 03 Topic A Creating New Objects with TSQL 00:12:00 Topic B Comparing Database Schemas 00:10:00 Topic C Offline Database Development 00:13:00 Topic D Database Project Settings 00:18:00 Module: 04 Topic A Using APPLY 00:15:00 Topic B MERGE Statement 00:23:00 Topic C Creating Recursive Queries 00:08:00 Topic D Grouping Sets 00:12:00 Module: 05 Topic A ROLLUP and CUBE Operators 00:12:00 Topic B Creating Pivot Queries 00:14:00 Topic C Executing Dynamic SQL 00:28:00 Module: 06 Topic A Complex Query Execution 00:26:00 Topic B Using Execution Plans 00:16:00 Topic C Execution Plan Operators 00:12:00 Topic D Common Join Operators 00:16:00 Module: 07 Topic A Hierarchy ID Data Type 00:12:00 Topic B Exploring a Hierarchy 00:09:00 Topic C Sparse Columns 00:16:00 Topic D Column Sets 00:12:00 Module: 08 Topic A Filtered Indexes 00:09:00 Topic B FILESTREAM Storage 00:22:00 Topic C Adding Sequences to Queries 00:22:00 Module: 09 Topic A Introduction to Spatial Data 00:13:00 Topic B Spatial Data in SQL Server 00:23:00 Topic C Manipulating Spatial Shapes 00:10:00 Topic D Interactions Between Objects 00:09:00 Advanced Module: 01 Topic A Partitioning 00:20:00 Topic B Creating Partition Tables 00:30:00 Topic C Querying Partitions 00:14:00 Topic D Managing Partitions 00:17:00 Module: 02 Topic A Complex Querying 00:22:00 Topic B Rankings 00:15:00 Topic C SubQueries 00:21:00 Topic D Common Table Expressions 00:17:00 Module: 03 Topic A Complex Data and Structures 00:26:00 Topic B Efficient Queries 00:36:00 Topic C Complex Queries 00:17:00 Module: 04 Topic A XML Data Type 00:28:00 Topic B XML Schemas 00:17:00 Topic C Querying XML 00:20:00 Topic D Best Practices 00:08:00 Mock Exam Mock Exam - A to Z SQL Programming 00:20:00 Final Exam Final Exam - A to Z SQL Programming 00:20:00

Follow your dreams by enrolling on the HR, Bookkeeping and Payroll Management course today and develop the experience, skills and knowledge you need to enhance your professional development. HR, Bookkeeping and Payroll Management will help you arm yourself with the qualities you need to work towards your dream job. Study the HR, Bookkeeping and Payroll Management training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The HR, Bookkeeping and Payroll Management course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This HR, Bookkeeping and Payroll Management course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the HR, Bookkeeping and Payroll Management course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the HR, Bookkeeping and Payroll Management course, to ensure you are supported every step of the way. Get a digital certificate as proof of your HR, Bookkeeping and Payroll Management course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the HR, Bookkeeping and Payroll Management course. The HR, Bookkeeping and Payroll Management course is designed by industry experts and is tailored to help you learn new skills with ease.  The HR, Bookkeeping and Payroll Management is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the HR, Bookkeeping and Payroll Management when it suits you. Access the HR, Bookkeeping and Payroll Management course modules from any internet-enabled device, including computers, tablets, and smartphones. The HR, Bookkeeping and Payroll Management course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the HR, Bookkeeping and Payroll Management now and start learning instantly! What You Get Out Of Studying HR, Bookkeeping and Payroll Management With Janets: Receive a digital Certificate upon successful completion of the HR, Bookkeeping and Payroll Management course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The HR, Bookkeeping and Payroll Management training course is delivered through Janets' online learning platform. Access the HR, Bookkeeping and Payroll Management content from any internet-enabled device whenever or wherever you want to. The HR, Bookkeeping and Payroll Management course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the HR, Bookkeeping and Payroll Management course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the HR, Bookkeeping and Payroll Management course. After successfully passing the HR, Bookkeeping and Payroll Management course exam, you will be able to apply for a CPD-accredited certificate as proof of your HR, Bookkeeping and Payroll Management qualification. Certification All students who successfully complete the HR, Bookkeeping and Payroll Management course can instantly download their digital certificate. You can also purchase a hard copy of the HR, Bookkeeping and Payroll Management course certificate, which will be delivered by post for £9.99. Who Is This Course For: The HR, Bookkeeping and Payroll Management is ideal for those who already work in this sector or are an aspiring professional. This HR, Bookkeeping and Payroll Management course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The HR, Bookkeeping and Payroll Management is open to all students and has no formal entry requirements. To study the HR, Bookkeeping and Payroll Management course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The HR, Bookkeeping and Payroll Management is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the HR, Bookkeeping and Payroll Management and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Human Resource Management Introduction to Human Resources 00:20:00 Employee Recruitment and Selection Procedure 00:35:00 Employee Training and Development Process 00:24:00 Performance Appraisal Management 00:22:00 Employee Relations 00:15:00 Motivation and Counselling 00:19:00 Ensuring Health and Safety at the Workplace 00:16:00 Employee Termination 00:15:00 Employer Records and Statistics 00:11:00 Essential UK Employment Law 00:27:00 Bookkeeping & Payroll Basics Module 1: Payroll Basics 00:10:00 Module 2: Company Settings 00:08:00 Module 3: Legislation Settings 00:07:00 Module 4: Pension Scheme Basics 00:06:00 Module 5: Pay Elements 00:14:00 Module 6: The Processing Date 00:07:00 Module 7: Adding Existing Employees 00:08:00 Module 8: Adding New Employees 00:12:00 Module 9: Payroll Processing Basics 00:11:00 Module 10: Entering Payments 00:12:00 Module 11: Pre-Update Reports 00:09:00 Module 12: Updating Records 00:09:00 Module 13: e-Submissions Basics 00:09:00 Module 14: Process Payroll (November) 00:11:00 Module 15: Employee Records and Reports 00:13:00 Module 16: Editing Employee Records 00:07:00 Module 17: Process Payroll (December) 00:12:00 Module 18: Resetting Payments 00:05:00 Module 19: Quick SSP 00:10:00 Module 20: An Employee Leaves 00:13:00 Module 21: Final Payroll Run 00:07:00 Module 22: Reports and Historical Data 00:08:00 Module 23: Year-End Procedures 00:09:00 Sage 50 Payroll Intermediate Level Module 1: The Outline View and Criteria 00:11:00 Module 2: Global Changes 00:07:00 Module 3: Timesheets 00:12:00 Module 4: Departments and Analysis 00:11:00 Module 5: Holiday Schemes 00:10:00 Module 6: Recording Holidays 00:12:00 Module 7: Absence Reasons 00:13:00 Module 8: Statutory Sick Pay 00:16:00 Module 9: Statutory Maternity Pay 00:17:00 Module 10: Student Loans 00:09:00 Module 11: Company Cars 00:13:00 Module 12: Workplace Pensions 00:21:00 Module 13: Holiday Funds 00:13:00 Module 14: Process Payroll (November) 00:16:00 Module 15: Passwords and Access Rights 00:08:00 Module 16: Options and Links 00:10:00 Module 17: Linking Payroll to Accounts 00:08:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

In this course, build a full-fledged Flutter web app called DiaryBook with Flutter 2.0 and Dart. Also, learn to use Cloud Firebase Firestore to deploy our web app.

Duration 3 Days 18 CPD hours This course is intended for This course is intended for intermediate to advanced Business Analysts who are looking to improve their skills for eliciting, analyzing, documenting, validating, and communicating requirements. Overview Obtain a thorough understanding of the core responsibilities of the business analyst Understand the main professional associations and standards supporting business analysts in the industry Discuss and explore the components of each of the domains/knowledge areas that comprise the work of business analysis Recognize the importance of properly defining the business need prior to engaging in requirements activities Formulate a strong understanding of the concepts that comprise strategy analysis Obtain experience with identifying and analyzing stakeholders Decipher between project and product scope and successfully use models to communicate scope Thoroughly understand and identify the various requirements categories and be able to recognize requirements of various types Explore business rules analysis Understand the benefits of process modeling and the common modeling language of BPMN Discuss process models and how the techniques can capture details about the as-is/to-be environment Learn how to properly prepare and conduct interviews Explore the components of use cases Learn what it means to package requirements Obtain hands-on experience with a number of business analysis techniques and gain hands-on experience eliciting, defining, and writing requirements. This course provides students a clear understanding of all the facets of the business analysis role, including a thorough walkthrough of the various domain/knowledge areas that comprise the business analysis profession. Students are provided an opportunity to try their hand at several business analysis techniques to assist with improving their skills in stakeholder identification, scope definition, and analyzing, documenting, and modeling requirements. Introduction to Business Analysis What is business analysis Benefits and challenges of business analysis Project success factors A Closer Look at the Business Analyst Role Definition of a business analyst Responsibilities of a business analyst Importance of communication/collaboration BA role vs. PM role Project roles involved in requirements IIBA/PMI and the goals of a professional association Purpose for having a BA standard IIBA?s BABOK© Guide and PMI?s Practice Guide in Business Analysis Business analysis beyond project work Business analysis core concepts Business analysis perspectives IIBA and PMI certifications for business analysts Workshop: Choose Your Project Supporting the Project Portfolio (Enterprise Analysis) Define Strategy Analysis When to perform Strategy Analysis Components of Strategy Analysis Defining the business need Envisioning the Product and Project Defining business requirements The importance of stakeholders Stakeholder identification Tips for analyzing stakeholders Techniques for managing stakeholder lists Discussion: Who is involved in strategy analysis? Workshops: Define the Business Need, Write Business Requirements, and Identify Stakeholders Understanding and Defining Solution Scope Defining solution scope Techniques for defining solution scope Applying the brainstorming technique Project scope vs. Product scope Finding solution boundaries The Context Diagram Actors and key information Workshop: Draw a Context Diagram Understanding Requirements What is a requirement? Requirement types Business, Stakeholder, Solution, and Transition requirements Assumptions and constraints Business rules Taxonomy of business rules Decision tables How to write simple calculations Requirements vs. business rules Document requirements Workshop ? Document Requirements Elicitation and Process Modeling Why do we model processes? What is Business Process Management? Using a modeling notation ?As Is? vs. ?To Be? modeling Why use BPMN? Basic BPM notation Business Process Modeling ? A case study Business Process Realignment ?As Is? vs. ?To Be? activity diagrams Workshop: Create a Business Process Model Planning & Eliciting Requirements Interviewing ? what and why? Preparing for an effective interview Types of questions to ask Sequencing questions Active listening techniques Planning for elicitation Conducting the interview Establishing rapport Active Listening Feedback techniques Types of elicitation techniques Workshops: Planning for Elicitation and Conducting an Elicitation Session Use Case & User Story Analysis What is an Actor? Types of Actors How to ?find? Use Cases? Diagramming Use Cases Tips on naming Use Cases Explaining scenarios The use case template Components of a use case Scenario examples Best practices for writing Use Cases Scenarios and flows Alternate and exception flows Exercises: Drawing a Use Case Diagram, Writing the Main Success Scenario, and Writing Alternate and Exception Scenarios Analyzing & Documenting Requirements Requirements and Use Cases Non-Functional requirements User Interface Requirements UI Data Table Reporting requirements Data requirements Data accessibility requirements Characteristics of good requirements The business requirements document (BRD) BRD vs. Functional Requirements Specification Preparing the requirements package Requirements traceability Workshops: Develop a User Interface, Analyzing Requirements, and Tracing requirements Additional Resources Useful books and links on writing effective requirements