4487 Courses

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Macrobiotic Diploma  Contemporary researches suggest that today's lifestyle and diet are the prime causes of several diseases and health conditions such as premature ageing. Macrobiotics is the field that aims to address these health conditions by modifying an individual's diet by including the required healing food items. In essence, macrobiotics encourages excellent health by implementing an approach to change the lifestyle. Macrobiotics is more than just changing diets and adding foods. Instead, it develops an understanding of how the food, lifestyle, and environment can positively or negatively influence a person's mind, body, feelings, emotions, and overall health. The Macrobiotics Diploma course is perfect for those interested in dieting and nutrition. It introduces the tremendous difference macrobiotics can create in one's health and well-being. The course will also provide a deep understanding of the significance of consuming proper, healthy, and nutritional food and the consequences of overly consuming modern-day junk food. This Macrobiotics Diploma course offers the ultimate guide to the proper nutritional intake of food on different levels to match all requisites and teaches the direct causes of several health conditions. It also shows the immediate causes of several severe conditions caused due to eating unhealthy foods. Macrobiotics promotes nutritious and natural whole-grain food items, proteins, fresh vegetables, sea vegetables, et cetera to rejuvenate and replenish the mind and body. Let macrobiotics cleanse the entire system from all the poisons and toxins that pollute the body through the harmful lifestyle. The macrobiotic lifestyle can remarkably change a person's energy levels within a few weeks. By eliminating the toxic substances and toxins that one puts into their body through frequent carbohydrates, salt, and sugar, one can improve their mental and physical health. This Macrobiotics Diploma programme is suitable for anyone seeking a macrobiotics profession or wanting to learn more about macrobiotics. The Macrobiotic Diploma course is designed to suit nutritionists and therapists and complete beginners. The Macrobiotic Diploma course presents macrobiotics as a lifestyle that takes eating habits, behaves, and lives daily. It is ideal for all who wish to relish their lives by finding balance and reducing stress. Macrobiotics is a method that focuses on preventing the occurrence of diseases. One can complete this course at home, as it's a distance e-learning course. What you will learn   1:Macrobiotics  2:Whole Grains Beans and Vegetables  3:Nightshades Fruits and Sugars  4:Animal foods Fats and Seasonings  5:Everyday Eating  6:Diets  7:Natural Hormone Balance  8:Natural Supplements  9:Meditation and Exercise  10:Taking Care of Pets  Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access

For those who are working towards GCSE English exam confidence Save Your Child’s Spot in the GCSE English February Half Term workshop Concerned about your child’s struggle with English GCSE writing skills? Worried about them answering complex problems under time pressure? Want them to be exposed to the type of exam-style questions they'll need to master? Our engaging course doesn’t just teach; Our courses build confidence. Meet Vic, our GCSE English Expert! I am experienced in teaching English Literature and Language GCSE for the AQA, Eduqas and Edcexcel boards. My main area of expertise is GCSE and A level English but I also have many years experience in Key Stage 3, including Year 7 transition so I would be happy to support a student at any stage from 11-19. Course Objectives: - Revision techniques so there's less cramming + more confidence - Main concepts around Non-Fiction and Creative Writing - Exam techniques to ensure no stress in a time-pressure situation and top tips to avoid common errors that students fall into! Key Details: Duration: 3 hours Lesson Start Date: February half term TBD Group Size: Max 15 Recorded! For Just £57.00  Students who work with Bettering Youth tutors improve by a minimum of 2 grades; we have a 100% pass rate!

A positive work culture is essential for any organisation that wants to be successful. It can help to attract and retain top talent, boost productivity, and improve customer satisfaction. But how do you create a positive work culture? That's where this Building a Positive Work Culture: Principles of Organisational Behaviour Management course comes in.   In this course, you will learn the principles of organisational behaviour management. We will teach you about the essentials of leadership, decision-making, power and politics in an organisational setting. Explore the importance of effective team management, conflict resolution and negotiation in promoting a harmonious workplace. Learn to use practical learning and performance management insights to drive productivity and job satisfaction. This course also addresses the vital aspect of managing organisational change, enabling you to lead your team smoothly through transitions.   Finally, learn about organisational culture and its impact on behaviour. The curriculum ends with an understanding of how you can leverage these principles to build a culture that promotes positivity and overall well-being. By the end of the course, you will know how to build and maintain a positive work culture. Enrol today, and embark on a path to transforming your work environment into a beacon of positivity and productivity! Learning Outcomes: Upon completion of the Building a Positive Work Culture course, you will be able to:   Understand the fundamental principles of Organisational Behaviour Management. Comprehend the influence of individual behaviour, personality, and values in organisations. Gain insights into managing workplace emotions, attitudes, and stress effectively. Learn the principles of employee motivation and effective communication. Acquire skills in leadership and performance management. Understand the dynamics of power, politics, and decision-making in organisations. Master techniques for managing conflict, negotiation, and organisational change. Grasp the impact of organisational culture on behaviour and performance. Who is this course for: This Building a Positive Work Culture course is ideal for:   Aspiring and existing managers seeking to enhance their leadership skills. HR professionals aiming to create a positive work environment. Team leaders and supervisors focused on boosting team performance. Professionals seeking a career change into organisational development roles. Business owners wanting to improve their company culture. Certification After studying the course materials of the Sourdough Cooking Essentials: Discover Artisan Cooking course, there will be a written assignment test which you can take either during or at the end of the course. After passing the test, you will have a range of certification options.    A CPD Accredited PDF Certificate - £4.99 A CPD Accredited Hardcopy Certificate - £8.00. A PDF Transcript - £4.99 A Hardcopy Transcript - £9.99.   Select according to your needs, and we assure timely delivery of your chosen certificate. Requirements This professionally designed Sourdough Cooking Essentials: Discover Artisan Cooking course does not require you to have any prior qualifications or experience. It is open to everyone, and you can access the course from anywhere at any time. Just enrol and start learning! Career Path:  Completing this course paves the way for many exciting career opportunities. Participants can consider roles such as Organisational Development Manager, HR Manager, or Team Lead. Additionally, it opens doors to consultative roles, offering guidance to businesses on fostering a positive work culture. The skills acquired also equip learners for leadership positions across various sectors. Course Curriculum Module 01: Introduction to Organisational Behaviour Management Introduction to Organisational Behaviour Management 00:07:00 Module 02: Individual Behaviour, Personality and Values in Organisations Individual Behaviour, Personality and Values in Organisations 00:10:00 Module 03: Workplace Emotions, Attitudes and Stress Workplace Emotions, Attitudes and Stress 00:09:00 Module 04: Foundations of Employee Motivation Foundations of Employee Motivation 00:09:00 Module 05: Perception and Communication Perception and Communication 00:10:00 Module 06: Leadership Management in Organisations Leadership Management in Organisations 00:09:00 Module 07: Understanding Management Understanding Management 00:10:00 Module 08: Learning and Performance Management Learning and Performance Management 00:09:00 Module 09: Work Teams and Groups Management Work Teams and Groups Management 00:10:00 Module 10: Managing Power and Political Behaviour in Organisations Managing Power and Political Behaviour in Organisations 00:09:00 Module 11: Decision-making in Organisations Decision-making in Organisations 00:08:00 Module 12: Organisational Culture: The Impact on Organisational Behaviour Organisational Culture: The Impact on Organisational Behaviour 00:09:00 Module 13: Managing Conflict and Negotiation Managing Conflict and Negotiation 00:10:00 Module 14: Organisational Change Management Organisational Change Management 00:10:00

The Level 7 Advanced Diploma in Strategic Learning and Development offers a comprehensive understanding of organisational behaviour management within the context of strategic learning initiatives. This course integrates principles of organisational behaviour with strategic planning and development practices to equip learners with the skills needed to drive organisational performance through effective learning strategies.   In this course, you will learn the principles of organisational behaviour management. We will teach you about the essentials of leadership, decision-making, power and politics in an organisational setting. Explore the importance of effective team management, conflict resolution and negotiation in promoting a harmonious workplace. Learn to use practical learning and performance management insights to drive productivity and job satisfaction. This course also addresses the vital aspect of managing organisational change, enabling you to lead your team smoothly through transitions.   Finally, learn about organisational culture and its impact on behaviour. The curriculum ends with an understanding of how you can leverage these principles to build a culture that promotes positivity and overall well-being. By the end of the course, you will know how to build and maintain a positive work culture. Enrol today, and embark on a path to transforming your work environment into a beacon of positivity and productivity!   Learning Outcomes: Upon completion of the Level 7 Advanced Diploma in Strategic Learning and Development course, you will be able to:   Understand the fundamental principles of Organisational Behaviour Management. Comprehend the influence of individual behaviour, personality, and values in organisations. Gain insights into managing workplace emotions, attitudes, and stress effectively. Learn the principles of employee motivation and effective communication. Acquire skills in leadership and performance management. Understand the dynamics of power, politics, and decision-making in organisations. Master techniques for managing conflict, negotiation, and organisational change. Grasp the impact of organisational culture on behaviour and performance.   Who is this course for: This Level 7 Advanced Diploma in Strategic Learning and Development course is ideal for:   Aspiring and existing managers seeking to enhance their leadership skills. HR professionals aiming to create a positive work environment. Team leaders and supervisors focused on boosting team performance. Professionals seeking a career change into organisational development roles. Business owners wanting to improve their company culture.   Certification After studying the course materials of the Level 7 Advanced Diploma in Strategic Learning and Development course, there will be a written assignment test which you can take either during or at the end of the course. After passing the test, you will have a range of certification options.    A CPD Accredited PDF Certificate - £4.99 A CPD Accredited Hardcopy Certificate - £8.00. A PDF Transcript - £4.99 A Hardcopy Transcript - £9.99.   Select according to your needs, and we assure timely delivery of your chosen certificate.   Requirements This professionally designed Level 7 Advanced Diploma in Strategic Learning and Development course does not require you to have any prior qualifications or experience. It is open to everyone, and you can access the course from anywhere at any time. Just enrol and start learning!   Career Path:  Completing this course paves the way for many exciting career opportunities. Participants can consider roles such as Organisational Development Manager, HR Manager, or Team Lead. Additionally, it opens doors to consultative roles, offering guidance to businesses on fostering a positive work culture. The skills acquired also equip learners for leadership positions across various sectors.       Course Curriculum Module 01: Introduction to Organisational Behaviour Management Introduction to Organisational Behaviour Management 00:07:00 Module 02: Individual Behaviour, Personality and Values in Organisations Individual Behaviour, Personality and Values in Organisations 00:10:00 Module 03: Workplace Emotions, Attitudes and Stress Workplace Emotions, Attitudes and Stress 00:09:00 Module 04: Foundations of Employee Motivation Foundations of Employee Motivation 00:09:00 Module 05: Perception and Communication Perception and Communication 00:10:00 Module 06: Leadership Management in Organisations Leadership Management in Organisations 00:09:00 Module 07: Understanding Management Understanding Management 00:10:00 Module 08: Learning and Performance Management Learning and Performance Management 00:09:00 Module 09: Work Teams and Groups Management Work Teams and Groups Management 00:10:00 Module 10: Managing Power and Political Behaviour in Organisations Managing Power and Political Behaviour in Organisations 00:09:00 Module 11: Decision-making in Organisations Decision-making in Organisations 00:08:00 Module 12: Organisational Culture: The Impact on Organisational Behaviour Organisational Culture: The Impact on Organisational Behaviour 00:09:00 Module 13: Managing Conflict and Negotiation Managing Conflict and Negotiation 00:10:00 Module 14: Organisational Change Management Organisational Change Management 00:10:00

Operations Management Online Are you ready to advance your career in business management? With this exclusive Operations Management, you can improve your business management skills and build a successful career for life! Discover why operations management is relevant in all industries and sectors! The purpose of this Operations Management qualification is to provide learners with important information about the application and skills required in the Operations Management Sector. This Operations Management prepares students to succeed in their professional life by teaching them the concepts of Supply Chain Management and its fundamentals, Risk Management, Talent Management, Project Management, Procurement Operations, Planning & Sourcing Operations, Maintenance Management, Conflict Management, Change Management, Stress Management, Negotiation skills and much more. [ Note: Free PDF certificate as soon as completing the Level 7 Diploma in Operations Management course] Operations Management Online Training Operations Management is a dynamic field with a straightforward goal. The goal for those in operations management is to maximise profits by balancing costs and revenues. Operations Management aims to administer business practices in a way that drives efficiency and superior net profits by incorporating human resources, raw materials, technology, and equipment across the board. Enrol Operations Management course today and take the next step towards your personal and professional goals. << Industry Experts developed this Operations Management course into 20 detailed modules >> Course Curriculum of Operations Management Module 01: Understanding Operations Management Module 02: Understanding Process Management Module 03: Understanding Supply Chain Management Module 04: Understanding Planning & Sourcing Operations Module 05: Understanding Talent Management Module 06: Understanding Procurement Operations Module 07: Understanding Manufacturing and Service Operations Module 08: Understanding Succession Planning Module 09: Understanding Project Management Module 10: Understanding Quality Control Module 11: Understanding Product and Service Innovation Module 12: Understanding Communication Skills Module 13: Understanding Negotiation Techniques Module 14: Understanding Change Management Module 15: Understanding Maintenance Management Module 16: Understanding Conflict Management Module 17: Understanding Stress Management Module 18: Understanding Business Ethics for the Office Module 19: Understanding Business Etiquette Module 20: Understanding Risk Management Certification of Operations Management After completing the MCQ/Assignment assessment for this Operations Management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Operations Management Training This Operations Management course is ideal for anyone passionate and ambitious about Operations Management. Requirements Operations Management Training There are no specific requirements for this Operations Management course because it does not require any advanced knowledge or skills. Career path Operations Management Online This Operations Management could be extremely beneficial to business owners and aspiring entrepreneurs to pursue their goals. The following are more formal positions in the field of operations management: Operations Manager Operations Analyst Operations Officer S.C Manager Inventory Manager Certificates Certificate of completion Digital certificate - Included

Awareness of First Aid for Mental Health Half Day | Four Hours Cost:  £45 + vat per person SYLLABUS A range of First Aid for Mental Health related subjects are covered, including: What is First Aid for Mental Health? Identifying mental health conditions Providing advice and starting a conversation Stress Mental health conditions CERTIFICATION Level 1 Award in Awareness for First Aid for Mental Health will be issued to the learner, subject to successful assessment. This qualification is valid for three years from the date of achievement. It is strongly recommended that the learner attends annual refresher training. The learner must complete the full course again to re-qualify for a further three years. Maximum of 16 people First Aid • Mental Health One of our standout offerings is our In-Person Workshops on First Aid for Mental Health. These Workshops are designed to help participants understand mental health better, recognise signs of mental health issues in others and learn how to provide initial help and guide a person towards appropriate professional help. Mental Health is just as important as physical health, yet it often gets overlooked in traditional First Aid Training Programmes. We aim to change this at APLUS Medical Services & Training by providing comprehensive Mental Health First Aid Training. Our interactive and engaging Workshops provide participants with practical skills they can use in real-life situations. They are led by experienced Mental Health Professionals passionate about raising awareness about mental health issues and empowering others with the knowledge and skills to make a difference.

Give a compliment to your career and take it to the next level. This UK Payroll will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this UK Payroll bundle will help you stay ahead of the pack. Throughout the UK Payroll programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this UK Payroll course, you will get 10 premium courses, an originalHardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This UK Payroll Bundle Consists of the following Premium courses: Course 01: Payroll Management - Diploma Course 02: Sage 50 Payroll Advanced Diploma Course 03: Pension UK Course 04: Employment Law Level 3 Course 05: Law and Contracts - Level 2 Course 06: Recruitment Consultant - Level 4 Course 07: Virtual Interviewing for HR Course 08: Level 3 Tax Accounting Course 09: Microsoft Excel Level 3 Course 10: Stress Management Training Course 11: Time Management Enrol now in UK Payroll to advance your career, and use the premium study materials from Apex Learning. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your UK Payroll expertise and essential knowledge, which will assist you in reaching your goal.Moreover, you can learn from any place in your own time without travelling for classes. CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this UK Payroll bundle. Requirements This UK Payroll course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Payroll Management - Diploma) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.