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8823 Courses

Customer service – get all the basics right and enhance your customer experience

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Customer service – get all the basics right and enhance your customer experience
Delivered In-PersonFlexible Dates
Price on Enquiry

Managing and Leading Projects Across Organizational Boundaries: On-Demand

By IIL Europe Ltd

Managing and Leading Projects Across Organizational Boundaries - Achieving Project Success in Complex Environments Through Collaborative Skills: On-Demand Significant projects today are performed by teams of people from multiple organization units and, often, multiple companies. When project managers, team leaders or technical professionals seek collaborative relationships across organizational boundaries, they often encounter a daunting array of challenges. These challenges must be dealt with effectively across business, political, team, interpersonal and personal levels to successfully meet project objectives. The goal of this course is to provide participants with a framework for improving project performance by successfully navigating through the turbulence of organizational cultures. What You Will Learn You'll learn how to: Assess an organizational culture's challenges and adapt your interpersonal skills and political acumen to meet them Apply basic tools and techniques for building relationships and gaining influence across organizational boundaries Plan a tailored, systematic approach for gaining support, resources and collaboration from individuals in organizations where you have no formal influence Getting Started Introductions Course structure Course goals and objectives Foundation Concepts Overview of key course concepts Managing and leading: the balance and evolution Managing and leading projects versus ongoing work Organizations defined and a project manager's outlook across the structures The Path to Competency in Managing and Leading Projects Across Organizational Boundaries (MLPAOB) Organizational Cultures and Behaviors Overview of organizational culture and behaviors Organizations and change Organizational grassroots changes Political Acumen Overview of role and impact of political acumen Role of politics in organizations Political behaviors How to improve your political acumen skills Building Relationships Strategies for building relationships Balance emotion with reason "Try to understand" Inquire, consult and listen Reliability and building trust Gaining Influence Overview of gaining influence Step 1: Determine influence needs Step 2: Assess influence assets Step 3: Plan approach Step 4: Implement plan Step 5: Manage progress Planning and Implementing Your Approach Overview of Implementation Approach and Continuous Improvement (IA&CI) Enhancing Primary MLPAOB skills through: Identifying and sampling auxiliary MLPAO skills Practicing MLPAOB skills Self-reflection: developing a personal action plan (optional - time permitting) Summary What did we learn, and how can we implement this in our work environments?

Managing and Leading Projects Across Organizational Boundaries: On-Demand
Delivered Online On Demand25 minutes
£850

PUPIL PARTICIPATION: LISTENING TO THE POWERFUL VOICE OF YOUNG PEOPLE

By Inclusive Solutions

Local authorities are being encouraged to seek the views of young people in relation to the services they receive. Schools and the whole range of support services (e.g. behaviour support, youth offending teams, social services, CAMHS etc.) are being expected to routinely ask young people for their views. This goes beyond involving young people in plans that concern them e.g care plans, individual education plans, pastoral support plans etc. Online Course now available via Teachable Platform – Ask the Children Learn at your own pace… lots of text and video support Course Category Peer Support Description Local authorities are being encouraged to seek the views of young people in relation to the services they receive. Schools and the whole range of support services (e.g. behaviour support, youth offending teams, social services, CAMHS etc.) are being expected to routinely ask young people for their views. This goes beyond involving young people in plans that concern them e.g care plans, individual education plans, pastoral support plans etc. This training will focus on how young people can be effectively engaged in giving their views and will present a model for use in evaluating services to young people based on the concept of resilience. This model enables young people to be clear about what has helped and hindered them in being able to overcome difficulties. It also provides a framework for evaluating the extent to which services are reducing risk and increasing protective factors to enable young people to develop the resilience. Testimonials ‘Yet again inspiring and opening more doors than I can go through’? ‘This opened a lot of avenues for thought and reflection. It will help me to help colleagues to see where they can improve practice to create a more inclusive environment within the whole school.’ ‘Some great ideas and restored my self belief! Fantastic’ Learning Objectives Strategies for engaging young people Knowledge and Understanding of resilience In relation to system and environmental factors Strategies for reducing risk and increasing protective factors In relation to Individual young people and services Evaluation framework for services to young people Who Is It For ? Youth offending teams Social services CAMHS Primary and secondary teachers Heads and Deputies SENCOs Learning Support and Guidance staff Advanced Skills Teachers Parents Local Authority Support Services Community Development workers Early Years and School based Practitioners Social work staff Health Services Course Content The course answers the questions : How can we truly involve pupils? Practically how do we go about listening to pupils views? What if we do not like what they tell us? How can we involve our most disaffected young people? Key themes Tools for engaging young people and gaining their views The concept of resilience System and environmental risk and protective factors that impact on young people’s resilience Reducing risk and Increasing protective factors Resilience planning for Individuals and services Evaluating services to young people If you liked this course you may well like: CIRCLES OF FRIENDS

PUPIL PARTICIPATION: LISTENING TO THE POWERFUL VOICE OF YOUNG PEOPLE
Delivered in UK Wide Travel Costs or OnlineFlexible Dates
£1,800 to £2,500

INSIGHTS AND SOLUTIONS CIRCLE

By Inclusive Solutions

This can be introduced in one day but is better offered over a series of twilight or half day workshops with individualised coaching. We will provide background context for this approach and will directly model the process with real live issues facing participants. So bring your most challenging concerns to this training. Course Category Behaviour and Relationships Visioning and Problem Solving Team Building and Leadership Description ‘Insights and Solutions Circle’ a new expanded version of Solution Circle that uses some of the best of the Circle of Adults process. Its a 50 minute process and works really well with families and professionals! Contact us today for a live demo or training… Steps Problem presented Questions asked Theories Shared Strategies listed Dialogue regarding selected strategies Next steps Testimonials Excellent! It was great how we all cam up with ideas and theories including us parents I wish all meeting about my child’s behaviour were like this The whole world is going to be interested in this… The empowerment is great The buzz after the meeting says it all. Learning Objectives Deeper understanding of what is actually happening underneath the presenting behaviour Increased confidence in managing and building relationships with challenging pupils in mainstream schools Learn process for locating richer and wider range of practical strategies to impact on behaviour problems Deeper understanding of yourself and the psychodynamic processes happening between pupils, staff and pupils and families Opportunity to reflect on professional practice Mutual support established with other front line practitioners Who Is It For ? Team Around the Child agencies Parents and Professional working together Families Multi Agency Teams Social workers CAMHS teams Year Managers Primary and secondary staff teams Early Years and School based Practitioners Heads and Deputies SENCOs Advanced Skills Teachers Primary and secondary teachers Local Authority Support Services Course Content This can be introduced in one day but is better offered over a series of twilight or half day workshops with individualised coaching. We will provide background context for this approach and will directly model the process with real live issues facing participants. So bring your most challenging concerns to this training. The course answers the questions: Can we find an alternative to permanent exclusion or special unit or school placement? Cannot understand why a child is behaving as they do? Struggling with a child for whom praise is ineffective? Feeling isolated in your responses to a child’s needs? Worried about where your instinctive reactions are leading you? Cannot seem to get any consensus view of a young person’s behaviour/needs amongst all the family and professionals involved – is everyone pulling in different directions? We will cover: Setting the tone Background and detailed teaching of process Inclusion values underpinning this work Graphic and process facilitation skills Processes modelled and opportunities to try process out with coaching Practical setting up of insights and solutions circles Lessons learned If you liked this you may like: CIRCLES OF ADULTS…

INSIGHTS AND SOLUTIONS CIRCLE
Delivered in UK Wide Travel Costs or OnlineFlexible Dates
£1,800 to £2,500

Horticulture Training

4.3(43)

By John Academy

Overview Horticulture is a combination of practices such as gardening, landscaping, plant propagation etc. Therefore, those who are working in the farming industry or wish to do so in the future, learning horticulture will be highly beneficial. Dive deep into the world of horticulture with our Horticulture Training course.  In this course, you will learn the ins and outs of this farming process. The course will first introduce you to the structure and functions of horticulture plants. Then, you will learn about plant propagation, nutrition, the impact of different elements on plants and much more. The course will also include lessons on harvesting, pruning, landscaping, weed control etc. So, if you wish to learn the essentials of horticulture in one place, join our course today! Course Preview Learning Outcomes Introduce yourself to the concepts of horticulture Learn about the structure and function of horticulture Understand how light, soil and water impact the plants Enhance your knowledge of plant nutrition Grasp the process of harvesting and pruning Learn about plant pathology, entomology and weed control Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Plant propagation Harvesting Permaculture Arboriculture Who Should Take This Horticulture Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Horticulture Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Horticulture Training Certification After completing and passing the Horticulture Training course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Horticulture Training course will equip you with effective skills and abilities and help you explore career paths such as  Farmers Gardeners Landscapers Module 01: Introduction To Horticulture Introduction to Horticulture 00:31:00 Module 02: Structure And Function Of Horticulture Plants Structure and Function of Horticulture Plants 00:43:00 Module 03: Growth Of Horticulture Plants Growth of Horticulture Plants 00:33:00 Module 04: Impact Of Temperature Impact of Temperature 00:34:00 Module 05: Impact Of Light Impact of Light 00:38:00 Module 06: Impact Of Soil And Water Impact of Soil and Water 00:36:00 Module 07: Plant Propagation Plant Propagation 00:32:00 Module 08: Plant Nutrition Plant Nutrition 00:36:00 Module 09: Harvesting, Training And Pruning Harvesting, Training and Pruning 00:42:00 Module 10: Growing Plant Indoors Growing Plant Indoors 00:39:00 Module 11: Ornamental Horticulture And Garden Design Ornamental Horticulture and Garden Design 00:43:00 Module 12: Cut Floral Design And Landscaping Cut Floral Design and Landscaping 00:30:00 Module 13: Plant Pathology, Entomology And Weed Control Plant Pathology, Entomology and Weed Control 00:25:00 Module 14: Permaculture And Arboriculture Permaculture and Arboriculture 00:36:00 Module 15: Professional Opportunities In Horticulture Professional Opportunities in Horticulture 00:37:00 Module 16: Biotechnology Applications In Horticulture Biotechnology Applications in Horticulture 00:52:00 Assignment Assignment - Horticulture 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Horticulture Training
Delivered Online On Demand9 hours 47 minutes
£24.99

CyberSec First Responder: Threat Detection and Response (Exam CFR-210)-Logical Operations

4.3(43)

By John Academy

Description: This CyberSec First Responder: Threat Detection and Response (Exam CFR-210)-Logical Operations will help you to understand the anatomy of cyber-attacks. You will gain the skills needed to serve your organizations before, during, and after a breach. A CyberSec First Responder is the first line of defence against cyber-attacks. You will be able to prepare to analyze threats, design secure computing and network environments, proactively defend networks and respond/investigate cybersecurity incidents. It covers the duties of those who are responsible for monitoring and detecting security incidents in information systems and networks, and for executing a proper response to such incidents. Depending on the size of the organization, this individual may act alone or may be a member of a computer security incident response team (CSIRT), and more. So, learn to assess and respond to security threats and operating systems and network security analysis platform by taking this course. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? CyberSec First Responder: Threat Detection and Response (Exam CFR-210)-Logical Operations is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our CyberSec First Responder: Threat Detection and Response (Exam CFR-210)-Logical Operations is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Overview of Wireless Communications Identify the Importance of Risk Management FREE 00:11:00 Assess Risk 00:13:00 Mitigate Risk 00:22:00 Integrate Documentation into Risk Management 00:14:00 Analyzing the Threat Landscape Classify Threats and Threat Profiles 00:07:00 Perform Ongoing Threat Research 00:12:00 Resources that Aid in Research of Threats 00:03:00 Analyzing Recon Threats to Computing and Network Environments Implement Threat Modeling 00:09:00 Assess the Impact of Reconnaissance Incidents 00:10:00 Performing Reconnaissance on a Network 00:07:00 Examining Reconnaissance Incidents 00:08:00 Assess the Impact of Social Engineering 00:10:00 Assessing the impact of Social Engineering 00:07:00 Assessing the Impact of Phishing 00:03:00 Analyzing Attacks on Computing and Network Environments Assess the Impact of System Hacking Attacks 00:10:00 Cracking Passwords Using a Password File 00:08:00 Assess the Impact of Web Based Attacks 00:11:00 Assessing the Impact of Web-Based Threats 00:03:00 Assess the Impact of Malware 00:08:00 Malware Detection and Removal 00:05:00 Assess the Impact of Hijacking and Impersonation Attacks 00:13:00 Assess the Impact of DoS Incidents 00:09:00 Assessing the Impact of DoS Attacks 00:04:00 Assess the Impact of Threats to Mobile Security 00:08:00 Assess the Impact of Threats to Cloud Security 00:10:00 Analyzing Post-Attack Techniques Assess Command and Control Techniques 00:08:00 Assessing Command and Control Techniques 00:10:00 Assess Persistence Techniques 00:05:00 Detecting Rootkits 00:03:00 Assess Lateral Movement and Pivoting Techniques 00:13:00 Assess Data Exfiltration Techniques 00:04:00 Steganography 00:03:00 Assess Anti Forensics Techniques 00:09:00 Assessing Anti-Forensics 00:03:00 Evaluating the Organization's Security Posture Conduct Vulnerability Assessments 00:16:00 Perform a Vulnerability Scan with Nessus 00:07:00 Perform a Vulnerability Scan with MBSA 00:05:00 Conduct Penetration Tests on Network Assets 00:18:00 Follow Up on Penetration Testing 00:06:00 Collecting Cyber security Intelligence Deploy a Security Intelligence Collection and Analysis Platform 00:19:00 Collect Data from Network Based Intelligence Sources 00:15:00 Collecting Network-Based Security Intelligence 00:07:00 Collect Data from Host Based Intelligence Sources 00:13:00 Collecting Host-Based Security Intelligence 00:15:00 Parsing Log files 00:03:00 Analyzing Log Data Use Common Tools to Analyze Logs 00:22:00 Analyzing Linux Logs for Security Intelligence 00:08:00 Use SIEM Tools for Analysis 00:07:00 Incorporating SIEMs into Security Intelligence Analysis 00:18:00 Parse Log Files with Regular Expressions 00:25:00 Performing Active Asset and Network Analysis Analyze Incidents with Windows-Based Tools 00:17:00 Windows-Based Incident Analysis Tools 00:19:00 Analyze Incidents with Linux Based Tools 00:05:00 Linux-Based Incident Analysis Tools 00:07:00 Analyze Malware 00:11:00 Analyzing Malware 00:03:00 Analyze Indicators of Compromise 00:20:00 Analyzing Indicators of Compromise 00:15:00 Responding to Cyber security Incidents Deploy an Incident Handling and Response Architecture 00:22:00 Mitigate Incidents 00:16:00 Hardening Windows Servers 00:14:00 DNS Filtering 00:05:00 Blacklisting and Whitelisting 00:09:00 Prepare for Forensic Investigation as a CSIRT 00:03:00 Investigating Cyber security Incidents Apply a Forensic Investigation Plan 00:10:00 Securely Collect and Analyze Electronic Evidence 00:08:00 Securely Collecting Electronic Evidence 00:05:00 Analyzing Forensic Evidence 00:07:00 Follow Up on the Results of an Investigation 00:04:00 Mock Exam Mock Exam- CyberSec First Responder: Threat Detection and Response (Exam CFR-210)-Logical Operations 00:20:00 Final Exam Final Exam- CyberSec First Responder: Threat Detection and Response (Exam CFR-210)-Logical Operations 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

CyberSec First Responder: Threat Detection and Response (Exam CFR-210)-Logical Operations
Delivered Online On Demand12 hours 7 minutes
£24

QLS Endorsed Child Psychology and Development

By Imperial Academy

Level 5 - Two Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

QLS Endorsed Child Psychology and Development
Delivered Online On Demand
£300

Leading Cross-Cultural Virtual Teams (On-Demand)

By IIL Europe Ltd

Leading Cross-Cultural Virtual Teams (On-Demand) High-performing teams are a must in this world of intense competition and higher expectations. Global virtual teaming has become a necessity as organizations become increasingly distributed and suppliers and clients actively engage in joint projects. Teams work across geographical and organizational boundaries to deliver solutions and services to global users where distance and differences, both geographic and cultural, amplify the effect of issues and factors that are relatively straightforward when managing a team of people in the same location. This course delivers practical concepts and techniques that participants will start using immediately on their global projects. What you will Learn At the end of this program, you will be able to: Define relationships among foundational concepts (leadership and three dimensions of diversity) and explain their potential impacts on project performance Describe key components of successful project leadership and build selected Transformational Leadership skills Prepare to convert project challenges stemming from personal or cultural diversity into potential competitive advantage Implement selected best practices to meet key challenges facing virtual project teams Foster and grow an environment that supports continued success for CCVTs Getting Started Foundation Concepts Basic definitions Critical success factors for leading cross-cultural virtual teams (CCVTs) A roadmap to success for leading CCVTs Leadership Excellence in Any Project Environment Leading effectively in a global environment Transformational leadership The four components of Transformational Leadership Leveraging Personal Diversity Overview of personal diversity Mind styles The theory of multiple intelligences Connecting Transformational Leadership and personal diversity Embracing Cultural Diversity Introduction to cultural intelligence The impact of culture Cultural Dimensions Theory The Culture Map Managing Virtual Diversity Overview of virtual diversity Virtual time management Virtual processes and technology Virtual leadership Creating an Environment for Success Supporting a cross-cultural virtual-team (CCVT-) friendly environment Building a foundation of trust Developing a team charter Recap and review Summary and Next Steps Personal action plan

Leading Cross-Cultural Virtual Teams (On-Demand)
Delivered Online On Demand30 minutes
£650

Methane Emissions Mitigation and Management for Oil and Gas Industry

By EnergyEdge - Training for a Sustainable Energy Future

Enhance your knowledge on methane emissions mitigation and management in the oil and gas industry with EnergyEdge's course. Sign up now!

Methane Emissions Mitigation and Management for Oil and Gas Industry
Delivered In-PersonFlexible Dates
£2,399 to £2,499

Integrated Field Development Planning

By EnergyEdge - Training for a Sustainable Energy Future

Discover the intricacies of integrated field development planning through EnergyEdge's expert led course. Enroll now!

Integrated Field Development Planning
Delivered In-PersonFlexible Dates
£3,299 to £3,399