6397 Courses

Master the art of professional phone communication with our Phone Etiquette Training Course, designed to elevate your telephone skills to a new level of confidence and clarity. Whether managing interoffice calls or handling inbound and outbound conversations, this course guides you through every essential aspect of phone etiquette. Learn how to build rapport, practise active listening, and manage challenging callers with ease, ensuring every interaction leaves a positive impression. The course also covers vital business telephone techniques, effective communication strategies, and maintaining efficient record-keeping and filing systems, making it a complete resource for seamless phone handling within any organisation. Beyond just calls, this training delves into essential business skills such as customer relationship management, professional business writing, and organisational abilities like planning, scheduling, and invoicing. Ideal for individuals aiming to enhance their telephone manner and office communication, the course ensures you gain confidence in managing calls, mail services, and intra-organisation dealings. Delivered entirely online, this course suits busy professionals seeking to polish their phone etiquette with flexible learning that fits their schedule, helping you communicate with professionalism and ease at all times. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The IT Support Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our IT Support Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

The Business Analyst Program: A Career Launchpad for the Future Business Analysis is the process of identifying business needs, defining solutions, and implementing changes to achieve strategic goals. It involves identifying opportunities for improvement, evaluating alternatives, and recommending solutions. Business analysts play a critical role in ensuring that organisations operate effectively and efficiently. They work closely with stakeholders to identify business needs, and then work to find solutions that meet those needs while also staying within budget and timelines. The Business Analysis course is designed to equip students with the skills and knowledge necessary to become successful business analysts. The course covers a range of topics, including business processes, strategic analysis, solution evaluation, stakeholder management, and process improvement. By the end of the course, students will have a solid understanding of what it takes to be a successful business analyst. If you're looking for a career in IT, the Business Analyst Program is the perfect place to start. This program will provide you with the skills and knowledge you need to become a successful Business Analyst. In addition to the training, you'll also receive career mentoring and support. Our experienced career counsellors will help you develop your resume, write cover letters, and practice your interviewing skills. They'll also connect you with potential employers and help you land your dream job. The Business Analyst Program is the perfect way to launch your career in IT. We will help you until you find a job, so you won't have to worry about anything. Just gain knowledge and learn skills, getting you a job is our duty. With our comprehensive training and career support, you'll be well on your way to a successful and rewarding career in this exciting field. Don't miss your chance to join the Business Analyst Program! Apply today! Our mission is simple: To be your trusted partner and assist you every step of the way until you land the job of your dreams. Why Choose Us Here's what makes our Business Analyst Training stand out from the crowd: Personalised Job Search Assistance: We're in this together! Our dedicated team will work tirelessly to support your entire job searching process. From crafting a standout resume to submitting it to top companies, we'll ensure you have a compelling application that gets noticed. Expertly Crafted CV: Your resume is your ticket to the interview room. Our professional resume writers will create a customised CV highlighting your unique skills and experiences. This will maximise your chances of standing out among the competition. Strategic Placement: We understand the power of casting a wide net. We'll strategically submit your CV to various platforms and networks, expanding your reach and connecting you with valuable opportunities that align with your career goals. One-On-One Consultation Sessions with Industry Experts: Gain invaluable insights and guidance from seasoned professionals who have thrived in the Business Analysis field. Our consultation sessions provide you with insider tips, tricks, and advice, empowering you to navigate the industry with confidence and expertise. Comprehensive Skill Development: Our program is designed to equip you with the most sought-after skills in the Business Analysis sector. From mastering cutting-edge tools to honing your skills, we'll ensure you have the knowledge and expertise to excel in any IT-driven environment. Ongoing Support: We understand that the journey to landing your dream job doesn't end with placement. That's why our commitment to your success extends well beyond your initial training. Our support team will be available to answer your questions, provide guidance, and assist you as you progress in your career. Here are the 6 courses we will provide once you enrol in the program: Course 01: Business Analysis Strategy and Evaluation Course 02: The Business Intelligence Analyst Course Course 03: Business English and Communication Skills Course 04: Economics Course 05: Business Law Course 06: Financial Analysis Methods These courses will help you to develop your knowledge and skills to become a successful Business Analyst. The Program is completed in 5 easy steps: Step 1 - Enrol in the program and start learning from the courses we provide After you enrol in this Business Analyst Program, you will get lifetime access to 6 premium courses related to Business Analysis. These courses will teach you the knowledge and skills required to become a successful Business Analyst. Our customer service team will help you and keep in contact with you every step of the way. Step 2 - Complete your courses and get certifications After learning from the courses, you must obtain certificates for each course. There will be exams for every course, and you have to pass them to get your certificate. To pass successfully, you must get 90% marks for the first course and 80% for the rest of the relevant courses. Once you pass the exams, you will receive hardcopy certificates. These certificates will prove that you're an expert in the subject. Step 3 - Get a consultation session from a professional Business Analyst Take your Business Analysis skills to new heights with a one-on-one consultation session led by a seasoned professional. Gain invaluable insights, expert tips, and tailored advice that will propel your career forward. Step 4 - Complete the CV and attend the interview Once you've successfully obtained the certifications, our team of professionals will build you a compelling CV and LinkedIn profile. With these powerful tools in hand, you'll be fully prepared to tackle job interviews confidently. Kickstart your Business Analysis career with a starting salary ranging from •30,000 to •50,000 annually. Step into the IT industry with the assurance of a promising future. Step 5 - We will not leave you until you get a job Our commitment to your success goes above and beyond. We won't stop until you land that dream job. With personalised support, expert guidance, and unwavering dedication, we'll be by your side until you secure the perfect opportunity. Your job search becomes our mission, ensuring you have the best chance at a successful career in Business Analysis. Don't let your dream career as a Business Analyst remain out of reach. You just have to learn and gain knowledge and skills. Finding a job is our task! We will remove most of your worries and help you focus on only developing your skills. So join our Business Analyst Training Program today, and let us be your trusted partner on your journey to success. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Business Analyst Training program is ideal for: Aspiring IT professionals looking to launch a career in Business Analysis. Individuals with a passion for technology and problem-solving who lack experience in the IT industry. Recent graduates or career changers seeking comprehensive mentoring and support in theBusiness Analysis field. Those who desire personalised guidance and one-on-one counselling to navigate the complexities of the IT job market. Individuals who want to build a strong foundation in Business Analysis and secure job opportunities with the help of industry experts. Requirements No experience required. Just enrol & start learning. Career path Embark on a rewarding career as an Business Analyst in the UK. Gain valuable experience and certifications while providing essential technical support to organisations. Progress into roles such as Administrative Manager,Program Manager, Business Manager,Business Management Analyst, with opportunities for growth and advancement. Certificates CPD Accredited e-Certificate Digital certificate - Included CPD Accredited Framed (Hardcopy) Certificate Hard copy certificate - Included Enrolment Letter Digital certificate - Included Student ID Card Digital certificate - Included

This Senior Care Support Assistant Diploma is designed to provide a thorough understanding of the essential knowledge required for supporting adults through various life stages. The course covers a wide range of topics including domiciliary care, health and safety, infection prevention, and medication management. Learners will explore key aspects of mental health care, safeguarding vulnerable adults, and effective communication strategies, all vital for providing respectful and attentive care. The modules also delve into critical areas such as pain management, nutrition, mobility challenges, and end-of-life care, offering a well-rounded foundation in adult nursing and health and social care principles. Ideal for those aiming to build a career in senior care support, this diploma offers clear guidance on the responsibilities and roles carers undertake within different settings. The course content is carefully structured to enhance understanding of the safeguarding legislation and policies that protect vulnerable adults. With a focus on knowledge and awareness rather than physical presence, this programme provides flexible, expert-led learning suitable for anyone seeking to deepen their understanding of adult care support. It is tailored to meet the needs of learners committed to improving the quality of life for seniors through informed, compassionate care. ________________________________________________________________________ Key Features: CPD Certified Senior Care Support Assistant Diploma With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 1: Adult Care in Different Life Stages Module 2: Working with Adults Module 3: Introduction to Domiciliary Care Module 4: Health and Safety for Domiciliary Carers Module 5: CSTF Infection Prevention and Control Module 6: CSTF Resuscitation - Basic Life Support Module 7: Medication Management and Administration Module 8: Mental Health Care Module 9: Safeguarding of Vulnerable Adults Module 10: Safeguarding Legislations Module 11: Safeguarding Vulnerable Adults Policy, Roles and Responsibilities Module 12: Importance of Communication in Care Module 13: Sharing Information and Responding to a Disclosure Module 14: Reporting Your Concern Module 15: Adult Nursing Module 16: Health and Safety Module 17: Hygiene Module 18: Rest and Sleep Management Module 19: Mobility and Immobility Issues of Patients Module 20: Pain Management Module 21: Nutrition Module 22: Assisting with Elimination Module 23: Oxygenation Module 24: Introduction to End of Life Care Module 25: Health and Social Care ________________________________________________________________________ Complete Career Guide for Senior Care Support Assistant Diploma (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Senior Care Support. In addition to mastering the essentials of Senior Care Support, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Senior Care Support. Your dream career starts here! List of career guide courses included in Senior Care Support Assistant Diploma With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Understand adult care across various life stages proficiently. Master essential health and safety practices for domiciliary care. Demonstrate competency in infection prevention and basic life support. Develop expertise in medication management and mental health care. Safeguard vulnerable adults, aligning with legislative frameworks. Cultivate effective communication skills crucial in healthcare settings. ________________________________________________________________________ Accreditation All of our courses, including the Senior Care Support Assistant Diploma With Complete Career Guide, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Senior Care Support Assistant Diploma With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to excel in adult care support roles. Those seeking a comprehensive understanding of healthcare responsibilities. Career changers aiming for roles in domiciliary and mental health care. Individuals aspiring to contribute to the well-being of vulnerable adults. Career path Adult Nursing - £26K to 38K/year. Domiciliary Care Worker - £18K to 25K/year. Mental Health Support Worker - £20K to 30K/year. Health and Social Care Assistant - £18K to 28K/year. End-of-Life Care Assistant - £20K to 32K/year. Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

Learn and practice the skills needed to deliver a brilliant presentation.

Emotional Intelligence (Virtual) Emotional Intelligence is a set of emotional and social skills that collectively establish how well we: Perceive and express ourselves Develop and maintain social relationships Cope with challenges Use emotional information in an effective and meaningful way It is a skill set that transfers across all categories of relationships. It is also a predictor of success - both in life and at work. This highly-interactive course delivers a practical approach to developing, improving, and sustaining effective and mutually beneficial relationships. The design of the course involves individual reflection and paired activities, interwoven with small and large group interactions. The EQ-i 2.0® assessment reports will be debriefed over the course of the two days. In addition, participants will delve into their personal strengths and blind spots, and will explore topics including: the neuroscience of emotion, the connection between empathy and performance, and how communication styles impact our perceptions of self and other. Role-play activities give participants the opportunity to try out new behaviors and techniques. The program includes: A personal behavioral profile, the results of which you will bring to your training 2-day highly interactive workshop and experiential learning Optional professional coaching activities initiated in class that can continue over the four months after class ends What you will Learn Recognize your interpersonal strengths and potential blind spots regarding Emotional Intelligence Identify the five domains within the EQ-i 2.0 assessment model Summarize what neuroscience research has discovered about emotions and actions Recognize ways that human beings are physiologically impacted by stress Articulate ways to develop and maintain strong working relationships Describe how emotional intelligence translates into high performance Make use of the EI model and associated competencies Employ strategies for enhancing leadership through Emotional Intelligence Getting Started Foundation Concepts The biology of emotion Why Emotional Intelligence matters The impact of EI on performance The EQ-I 2.0 Model Overview of the EQ-i 2.0 framework Exploring your report Balancing your EI domains Self: Awareness and Sensitivity Self-awareness and empathy Perception vs. reality Acting by choice, not impulse Other: Communication and Relationship-Building Elements of effective communication Communication styles Communication techniques Neuroscience and Behavioral Change Insights from social neuroscience Making a change Summary and Next Steps

This Level 4 course encourages individuals in digital and technical roles to enhance their skills by exploring different techniques, formats, and tools to communicate and understand the impact of their communication choices.

Relationship Coaching Dating World Communication skills Emotional intelligence Healthy boundaries Compatible partners Self Improvement Personal growth Self Love Past trauma Mindfulness Self awareness Free support calls as apart of your course to speak to your qualified experienced coach 4 week course https://relationshipsmdd.com/product/relationship-coaching-courses-for-singles/

Elevate your expertise in healthcare with our Duty of Candour course. Uncover the intricacies of transparent communication, legal frameworks, and adept handling of adverse events. Master the art of sincere apologies, compensation procedures, and instill a culture of continuous improvement. Navigate accountability, oversee governance, and anticipate future trends. Join us to foster trust, openness, and excellence in healthcare.

Elevate your managerial prowess with our comprehensive course on Employee Training Responsibilities: Effective Training Management. Master coaching, change management, and conflict resolution skills, ensuring a respectful workplace. Acquire the tools for impactful communication, performance appraisals, and time management. Foster diversity and inclusive leadership to propel your team towards success. Enrich your skill set and transform your management style today.

Attending this programme will give you the knowledge and skills to transform your communication skills immediately, having learnt: The pros and cons of different communication channels and when best to use them The power of communicating through words, sound and body language Why people behave and communicate differently and how to recognise and adapt to their style What someone's natural behavioural style means when it comes to making decisions How to increase sales through better and more personalised communication How to engage better with audiences of all sizes when presenting