2330 Courses

Course Overview Learn the secrets to successful telephone customer service and kickstart your career as Call Centre Representative, with this video-guided training course. This Online Call Centre Training Course is designed to provide learners with the skills they'll need to speak like a star, handle difficult customers, train employees, and carry out other essential call centre duties. Through case studies and video lessons, you will learn how to improve your telephone etiquette, with tips and techniques for handling complaints, leaving voicemail messages, and managing inbound/outbound calls. You'll also learn some useful strategies for minimising phone distractions to maintain a high standard of customer service at all times. By the end of this course, you will have an excellent understanding of the principles of proper phone language, as well as the skills to maintain high customer satisfaction by developing proper phone etiquette. Take your telephone customer service skills to the next level and improve your performance to earn regular bonuses! What You Will Learn This Call Centre Training Course is designed to teach learners the essential skills required to succeed in a telephone customer service role. It covers the fundamentals of telephone etiquette, staff training methods, industry best practice, and much more. How to Speak Like a Star How to Handle Rude or Angry Callers An Introduction to Basic Telephone Etiquette Skills Required to Work in a Professional Call Centre Providing Excellent Telephone Customer Service Goal Setting and Benchmarking Closing techniques and Wrapping Up How to Handle Voicemail Messages Methods of Training Employees Ways to Eliminate phone Distractions Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

NPORS Dumper Training The aim of the NPORS Dumper Training is to Provide both theoretical and practical Dumper truck training to ensure the safe usage of the Forward Tipping Dumpers, including the safe and efficient operation of tracked or wheeled dumpers. As a result of the training you will receive the NPORS red trained operator card or the Traditional NPORS Dumper Operator Card acceptable in all industries. Onsite Training Available: We provide on-site training across the UK to minimise disruption to your workday, ensuring a seamless learning experience. Dumper Tickets and NPORS Dumper Training or Testing can be carried out at your site Nationwide or at our test centre in Gloucestershire. NPORS Dumper Ticket For Experienced Workers Book with Confidence at Vally Plant Training At Vally Plant Training, we guarantee unbeatable value with our Dumper Experienced Test Price Match Promise. When you choose us, you can book with confidence, knowing that we will not be beaten on price. If you find a lower price for the same NPORS Dumper Experienced Worker Test, we’ll match it—ensuring you receive top-quality training at the best possible rate. Click for our terms and conditions Your skills, our commitment—always at the best price. NPORS Forward Tipping Dumper Test is for operators who have received some form of training in the past and hold or have held a dumper ticket, or alternatively have been operating Dumper trucks for a number of years. If you are unsure if you qualify to go down the experienced test route please contact Vally Plant Training to discuss this in more detail. Discounts are available for multiple bookings Turn your Dumper ticket from red card to blue with our hassle free Dumper NVQ, Comprehensive Dumper Training Course: Building Skills for Safe Operation Dumper trucks play a crucial role in construction and industrial settings, transporting materials efficiently across work sites. However, operating these vehicles requires specialised knowledge, skills, and safety awareness to ensure smooth operations and prevent accidents. In this detailed course outline, we will explore the comprehensive content covered in a dumper training course, designed to equip participants with the expertise needed to operate dumpers safely and effectively. 1. Introduction to Dumpers: Overview of dumper types and variations, Wheeled Or Tracked Dumpers all Health and safety regulations covered Understanding the purpose and function of dumpers in construction Different configurations and capacities of dumpers 2. Dumper Safety Procedures: Importance of safety in dumper operation Pre-operational checks and inspections Understanding and interpreting warning signs and labels Personal protective equipment (PPE) requirements Emergency procedures and protocols 3. Dumper Operation Basics: Starting and stopping procedures Familiarisation with controls: steering, braking, and lifting mechanisms Manoeuvring on various terrain types: flat ground, slopes, and uneven surfaces Handling and transporting loads safely 4. Load Handling and Dumping Techniques: Proper loading techniques: filling the dumper skip evenly and securely Understanding load capacity and weight distribution Safe dumping procedures: positioning the dumper, raising the skip, and discharging materials Preventing spills, tipping, and rollover incidents 5. Site Safety and Hazard Awareness: Identifying potential hazards on construction sites Working safely near pedestrians, other vehicles, and equipment Recognising environmental hazards such as uneven terrain, slopes, and soft ground Understanding site-specific safety protocols and regulations 6. Maintenance and Inspections: Importance of regular maintenance for dumper performance and longevity Daily, weekly, and monthly inspection routines Lubrication points and greasing schedules Identifying and troubleshooting common mechanical issues 7. Practical Hands-On Dumper Training: Practical exercises in dumper operation under supervision Manoeuvring in various challenging conditions: confined spaces, tight turns, slopes etc. Load handling exercises: loading, transporting, and dumping materials Emergency response drills: simulated scenarios to test response and decision-making skills 8. Assessment and Certification: Written examination to assess theoretical knowledge Practical assessment of dumper operation skills Certification upon successful completion of the Dumper course Conclusion A dumper training course provides participants with the essential knowledge, skills, and confidence to operate dumpers safely and efficiently in diverse work environments. By covering topics such as safety procedures, operation techniques, load handling, site awareness, maintenance practices, and practical hands-on training, participants can enhance their proficiency and contribute to a safer and more productive workplace. Whether you’re a novice operator or an experienced professional, investing in dumper training is essential for ensuring compliance, reducing risks, and promoting excellence in construction operations. At Vally Plant Training we offer a 100% Pass rate on all novice tests or a free re-test. Book your dumper training today, contact our customer support for all you training requirements in Gloucestershire Forward Tipping Dumper Training Available 7 days a week to suit your business requirements. VPT have a team of friendly and approachable instructors, who have a wealth of knowledge of Dumper Trucks and the construction industry We have our own training centre conveniently located close to the M5 junction 9, In Tewkesbury. With its own purpose-built Dumper practical training area to simulate an actual working environment Our Dumper training and test packages are priced to be competitive. Discounts are available for multiple bookings We can send a fully qualified NPORS Dumper Tester to your site nationwide, to reduce the amount of time away from work Our more courses: Polish your abilities with our dedicated Lift Supervision Training, Slinger Signaller Training, Telehandler Training, Cat & Genny Training, Plant Loader Securer, Ride-On Road Roller, Abrasive Wheel Training, Lorry Loader Training and Scissor Lift Training sessions. Learn the safe and effective operation of these vital machines, crucial for construction and maintenance tasks. Elevate your skills and career prospects by enrolling in our comprehensive courses today. Frequently Asked Questions about Dumper Training Curious about our dumper training courses? Here are answers to some common questions that prospective trainees often ask. If you need further details to aid your decision-making process, feel free to reach out to our customer support team for comprehensive course information. 1. How long does a dumper course typically take? The duration of our dumper training courses typically ranges from one to three days. The exact length depends on your current skill level and the specific course you opt for. 2. What qualifications do I need to drive a dumper? Prior to enrolling in our training, you must have passed the CITB Health, Safety and Environment test within the two years preceding your enrolment. Following that, successful completion of the NPORS training is required to obtain your trained operator card. 3. How much does it cost to obtain a dumper license? The cost of acquiring a dumper license varies based on the type of license you pursue and the duration of the training. Our courses start from £280 plus VAT. 4. How long does a dumper license last? NPORS Dumper Ticket Traditional cards remain valid for five years, while NPORS with the CSCS logo on cards expire two years after completing the training. 5. How do I apply for new updated NPORS card? There are two ways of renewing your operator card dependent on which one you choose, for the NPORS/CSCS cards you will need to complete a relevant NVQ, Please visit our NVQ page for more information. To renew your 5 year Traditional card please read the renewal paperwork NPORS will send to you prior to the card expiring. 6. What is the hourly rate for a dumper driver in the UK? Hourly rates for dumper drivers vary depending on the location within the UK. On average, it ranges between £15 and £18 per hour.(don’t quote us on this) How to Apply for Training Interested in our top-notch dumper training in the South West? Contact us today to apply or receive further information. Simply fill out the contact form on our website, and we’ll reach out to schedule a discussion.

Course Overview Do you want to know how to rank higher on Google and drive maximum traffic to your website? Are you an aspiring marketing professional or looking to start your own blog? If you answered yes to any of these, then this is the course for you. This SEO Keyword Research Course will take you from a beginner to expert in SEO optimisation in no time. It covers everything you need to know to create winning marketing content, drive audience engagement, and outrank your competitors, with step-by-step guidance on how to use key keyword analysis tools such as Moz and SEMrush. You will learn when and how to use long term and short term keywords, how to conduct competition analysis, determine commercial intent with your keywords, and much more. By the end of the course, you will have an excellent understanding of the types of keywords your target market is using, and how to utilise these words and phrases to boost your website or blog's performance effectively. Generate maximum traffic to your web pages with engaging, SEO-optimised content! What You Will Learn In this Keyword Research Training Course, you will learn how to conduct advanced keyword research to attract more visitors to your web pages and stay one step ahead of your competitors. It is ideal for marketing professionals, copywriters, professional bloggers, and small business owners who want to gain expertise in keyword implementation. Why is Keyword Research Important? Longterm VS Short Term Keywords Keyword Research Tools Determining Commercial Intent How to Conduct Competition Analysis A Guide to Using SEMrush, Moz & Majestic Tips for Creating Winning Marketing Content An Overview of the 4 Types of Keywords Understanding Your Competitors Understanding Your Target Market Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

This online customer service course is perfect for those who want to kickstart their career as a customer service agent. This course will introduce you to the key concepts of customer service and help you understand all the fundamental aspects of it. This flexible online course will also help you know the hits and tips required to excel as a customer service agent. This customer service course will also help you explore your own experience of being a customer and understand what your customers expect from you. This flexible online course will also explain how to meet and greet your customers and also help you enhance your telephonic skills. By the end of the course, you will strengthen communication skills, persuasive speaking skills, patience, self-control, empathy and more to become a professional customer service executive. Course Highlights Accredited by The CPD UK Accredited by International Practitioners of Holistic Medicine (IPHM) Lifetime Access High-quality e-learning study materials Learn the most in-demand skills Self-paced, no fixed schedules MCQ Exam and 24/7 Support Included Available to students anywhere in the world No hidden fee Study in a user-friendly, advanced online learning platform Who is this customer service course for? This customer service course is ideal for those who aspire to gain proficiency in the customer service sector. Those who wish to improve their job prospects or willing to strengthen their knowledge in the field of customers service can also go for this comprehensive online course. Aims and Learning Outcomes of this English Grammar Course Upon completion of this training, you will: Learn the fundamentals of customers service. Recognise the importance of the special meet and greet techniques and learn to perform the same. Be able to gain the best experience of what customers can expect from a customers service agent. Understand the concept of equality in diversity. Learn the telephonic skills required to become a confident customer service agent. Learn the tips and hints needed to gain proficiency in customer service. Understand how to handle the complaints of the customers. Develop the necessary skills to become a professional customer service agent. Entry Requirements There are no academic entry requirements for this Customer Service course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This customer service course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Why you should buy this course from Lead Academy? We persistently make sure that you have an easy and comfortable experience. You can access the following support upon purchasing this course: Customer support: We have active customer support in the form of live chat that you can access and enjoy 24/7. Tutor support: With all of our courses, you'll receive access to our committed and dedicated tutor support benefit whenever you require it. You can email us with your query and our wide range of experienced and expert tutors will address your concern accordingly We Are Unbeaten By Price And Quality Quality worth the price: We assure you to provide the best experience in accordance with the value you are paying for the course. Money-back guarantee: If you are not satisfied with the quality of the course, we have a money-back guarantee option. This option is subject to a time limit of 14 days (according to the terms and conditions). Instalment facility: If your course costs above £50, you can also access the instalment option to pay your amount with 3 instalments. Course Curriculum Overview Introductory Video Setting the Scene Lesson Two : Experiencing Customer Care Exploring Our Own Experiences of Being Customers Exploring Our Own Experiences Part Two Lesson Three : Meet and Great Meet and Greet Meet and Greet Part Two Lesson Four : Equality and Diversity Equality and Diversity Lesson Five : Telephone skills Developing Your Telephone Skills Telephone Skills Part Two Telephone Skills Part Three Telephone Skills Part Four Lesson Six: Hints and Tips Hints and Tips for Best Practice Hints and Tips Part Two Hints and Tips Part Three Hints and Tips Part Four Hints and Tips Part Five Lesson Seven : Complaints Dealing with Complaints Lesson Eight : Conclusion Conclusion Assessment Assessment - Customer Service Course Online Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Highlights of the Course Course Type: Online Learning Duration: 1 to 2 hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about pricing strategy Understand the core competencies and principles of pricing strategy Explore the various areas of pricing strategy Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert business manager Create a Pricing Strategy to Increase Profitability Course Master the skills you need to propel your career forward in profitable pricing strategy. This course will equip you with the essential knowledge and skillset that will make you a confident business manager and take your career to the next level. This comprehensive create a pricing strategy to increase profitability course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this pricing strategy - masterclass course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective profitable pricing strategy practice and equip you with the essential skills, confidence and competence to assist you in the profitable pricing strategy industry. You'll gain a solid understanding of the core competencies required to drive a successful career in profitable pricing strategy. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for business manager or for people who are aspiring to specialise in profitable pricing strategy. Enrol in this create a pricing strategy to increase profitability course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive create a pricing strategy to increase profitability course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this profitable pricing strategy can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This create a pricing strategy to increase profitability course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This create a pricing strategy to increase profitability course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This create a pricing strategy to increase profitability course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction Pricing Strategy Overview 00:03:00 What Pricing Communicates to Your Customers What Price Communicates 00:05:00 Scenario-Based Pricing 00:02:00 Types of Pricing Strategies 00:01:00 What Investors are Looking for in Your Pricing Strategy 00:01:00 Test Your Pricing 00:01:00 Pricing Model Basics The 3 Pricing Models 00:02:00 Guess The Pricing Model 00:02:00 Examples of Pricing Models 00:01:00 Case Study T-Shirt Pricing 00:02:00 Pricing Strategy and Your Competitors Common Pricing Strategy Mistakes 00:02:00 5 Key Steps to Pricing Strategy 00:01:00 Researching Your Market 00:05:00 Case Study Researching the Competition 00:03:00 Pricing Strategy and Your Margins Know Your Margins 00:09:00 Average Industry Margins 00:02:00 Introduction Pricing Influencers Explained 00:01:00 Understanding Price Influencers Pricing Variable 1 - Competition 00:01:00 Pricing Variable 2 - Demand 00:02:00 Pricing Variable 3 - First of a Kind 00:02:00 Pricing Variable 4 - Uniqueness 00:02:00 Pricing Variable 5 - Scarcity 00:02:00 Pricing Variable 6 - Quality 00:02:00 Pricing Variable 7 - Margin 00:02:00 Pricing Variable 8 - Customer Perception of Value 00:01:00 Calculate Your Score Scoring Your Pricing Influencers 00:04:00 Introduction Overview of Pricing Models 00:01:00 Pricing Models Cost-Based Pricing Pros and Cons 00:03:00 Market-Based Pricing Pros and Cons 00:03:00 Value-Based Pricing Pros and Cons 00:05:00 Choosing a Pricing Model 00:02:00 Common Mistakes in Pricing 00:02:00 Setting Your Price Case Study 00:03:00 Supplementary Resources Supplementary Resources - Create a Profitable Pricing Strategy - MasterClass 00:00:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Highlights of the Course Course Type: Online Learning Duration: 1 to 2 hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about English: grammar Understand the core competencies and principles of English: grammar Explore the various areas of English: grammar Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert English teacher English Grammar Diploma Course Master the skills you need to propel your career forward in English: grammar. This course will equip you with the essential knowledge and skillset that will make you a confident English teacher and take your career to the next level. This comprehensive english grammar course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this english grammar course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective English: grammar practice and equip you with the essential skills, confidence and competence to assist you in the English: grammar industry. You'll gain a solid understanding of the core competencies required to drive a successful career in English: grammar. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for English teacher or for people who are aspiring to specialise in English: grammar. Enrol in this english grammar course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive english grammar course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this English: grammar can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This english grammar course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This english grammar course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This english grammar course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Supplementary Resources Supplementary Resources - English Grammar Masterclass 00:00:00 Introduction Introduction 00:02:00 will & Going to ? Will or going to ? 00:11:00 Present Continuous for Future Present Continuous for Future 00:07:00 Linking words reasons & Results Linking words reasons & Results 00:08:00 Linking Words, Adding, Organizing, Summarizing Linking Words, Adding, Organizing, Summarizing 00:11:00 Linking Words, Contrasting Ideas Linking Words, Contrasting Ideas 00:04:00 Present Perfect + Ever / Never Present Perfect + Ever / Never 00:03:00 Present Perfect + Yet / Already / Just Present Perfect + Yet / Already / Just 00:05:00 Present Perfect + For / Since Present Perfect + For / Since 00:04:00 Present Perfect Simple / Continuous Present Perfect Simple / Continuous 00:06:00 Comparative Adjectives Not as ______ as , Quantifier Comparative Adjectives Not as ______ as , Quantifier 00:08:00 So / Neither / Too So / Neither / Too 00:08:00 Verbs + Infinitive or -ING Verbs + Infinitive or -ING 00:08:00 Permission, Obligation, Prohibition Permission, Obligation, Prohibition 00:04:00 Preposition of time Preposition of time 00:10:00 Prepositions of Place Prepositions of Place 00:08:00 Prepositions of Movement Prepositions of Movement 00:05:00 Relative Clauses Relative Clauses 00:09:00 Word Order-Asking Questions Word Order-Asking Questions 00:06:00 Direct and Indirect Questions Direct and Indirect Questions 00:11:00 Two Forms of “Used to” Two Forms of “Used to” 00:05:00 Too and Enough Too and Enough 00:04:00 Some / Any / No Some / Any / No 00:08:00 Subject-Verb Agreement Subject-Verb Agreement 00:07:00 First Conditional First Conditional 00:05:00 Second Conditional Second Conditional 00:05:00 Should / Could / Would Should / Could / Would 00:06:00 Past Perfect Past Perfect 00:08:00 Present Perfect or Past Perfect? Present Perfect or Past Perfect? 00:06:00 Passive Voice-Present / Past Passive Voice-Present / Past 00:09:00 Reported speech Statement Reported speech Statement 00:08:00 Reported speech , Requests , Orders and Questions Reported speech , Requests , Orders and Questions 00:05:00 Assessment Assessment - English Grammar Diploma 00:10:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Overview If you want to gain a solid understanding of Aromatherapy and fast track your dream career, then take a step in the right direction with this industry-standard, comprehensive Aromatherapy course designed by expert instructors. Dedicated tutor support and 24/7 customer support are available to all students with this premium quality Aromatherapy course. Get the help you require and the answers to all your queries throughout the comprehensive syllabus of this Aromatherapy course. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Aromatherapy. It is available to all students, of all academic backgrounds. Requirements Our Aromatherapy is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 30 lectures • 05:17:00 total length •Aromatherapy Lesson 1 - Introduction: 00:10:00 •Aromatherapy Lesson 2 - History: 00:16:00 •Aromatherapy Lesson 3 - Methods of Extraction: 00:08:00 •Aromatherapy Lesson 4 - General Properties: 00:10:00 •Aromatherapy Lesson 5 - Carrier Oils and Blending: 00:29:00 •Aromatherapy Lesson 6 - Part 1 - Essential Oils: 00:19:00 •Aromatherapy Lesson 6 - Part 2: 00:19:00 •Aromatherapy Lesson 6 - Part 3: 00:15:00 •Aromatherapy Lesson 7 - Safety: 00:12:00 •Aromatherapy Lesson 8 - Contraindications: 00:09:00 •Aromatherapy Lesson 9 - Methods of Use: 00:14:00 •Aromatherapy Lesson 10 - Body Processes: 00:13:00 •Aromatherapy Lesson 11 - Skeletal System: 00:07:00 •Aromatherapy Lesson 12 - Muscular System: 00:05:00 •Aromatherapy Lesson 13 - Circulatory System: 00:04:00 •Aromatherapy Lesson 14 - Respiratory and Digestive: 00:07:00 •Aromatherapy Lesson 15 - Endocrine System: 00:21:00 •Aromatherapy Lesson 16 - Urinary & Lymphatic Systems: 00:08:00 •Aromatherapy Lesson 17 - Nervous System: 00:04:00 •Aromatherapy Lesson 18 - Integumentary and Olfactory Systems: 00:10:00 •Aromatherapy Lesson 19 - DNA: 00:11:00 •Aromatherapy Lesson 20 - Meanings of Ailments: 00:11:00 •Aromatherapy Lesson 21 - Spiritual Aromatherapy: 00:10:00 •Aromatherapy Lesson 22 - The Aura - Part 1: 00:05:00 •Aromatherapy Lesson 23 - The Aura - Part 2: 00:08:00 •Aromatherapy Lesson 24 - The Aura - Part 3: 00:03:00 •Aromatherapy Lesson 25 - Chakras Part 1: 00:05:00 •Aromatherapy Lesson 26 - Chakras Part 2: 00:16:00 •Aromatherapy Lesson 27 - Chakras Part 3: 00:04:00 •Aromatherapy Lesson 28 - Chakras Part 4: 00:04:00

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Unlock a world of opportunities in the UK's customer service industry with our comprehensive Customer Complaint Handler course. Master the art of exceptional customer service, communication strategies, and problem-solving techniques. Be prepared for rewarding job prospects as a skilled complaint handler. Elevate your career - enroll today and start your journey towards success! Learning outcome of this Customer Complaint Handler- CPD Certified course: Understand customer service principles and their significance. Differentiate between good and average customer service. Communicate effectively with customers using various strategies. Maintain a positive attitude in customer interactions. Identify and address customer needs with tailored solutions. Handle in-person, electronic, and phone customer service professionally. Develop problem-solving skills, active listening, and rapport-building techniques. Why Prefer This Customer Complaint Handler Course? Opportunity to earn a certificate accredited by CPD QS. Get a free student ID card! (£10 postal charges will be applicable for international delivery) Get instant access to this Customer Serviece course. Learn Customer Serviece from anywhere in the world Customer Serviece is affordable and simple to understand Customer Serviece is entirely online, interactive lesson with voiceover audio Lifetime access to the Customer Serviece course materials Customer Serviece comes with 24/7 tutor support ** Course Curriculum of Customer Complaint Handler *** Here is the curriculum breakdown of the Customer Complaint Handler course: Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Service Communication Strategies Module 04: Establishing Your Attitude Module 05: Identifying and Addressing Customer Needs Module 06: In-Person Customer Service Module 07: Providing Electronic Customer Service Module 08: Aspects of Phone Etiquette Module 09: Building Rapport Over the Phone Module 10: Inbound and Outbound Calls Module 11: Active Listening and Managing Tough Callers Module 12: Managing Interoffice Calls and Voicemail Module 13: Problem Solving over the Phone Module 14: Intra Organisation Dealings Module 15: Measuring Customer Service CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about Customer Service is advised to take this Customer Complaint Handler course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this Customer Service course. Career path After completing this Customer Complaint Handler course, start your career or begin the next phase of your career as: Customer Service Representative: $30,000 - $45,000 Customer Support Specialist: $35,000 - $55,000 Complaints Resolution Officer: $40,000 - $60,000 Call Center Agent: $28,000 - $40,000 Client Relations Coordinator: $35,000 - $50,000 Customer Experience Associate: $32,000 - $48,000 Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Overview From schools to big corporations, email is used as the formal communication channel. That is why, no matter which sector you want to work for, you must polish your email writing skills. You can take your email writing abilities to the next level with our Email Writing Masterclass course. The course aims to provide you with quality training in email writing. Through this course, you will be introduced to the essentials of writing effective emails. The course will teach you how to choose the right tone and style for your emails. In addition, you will grasp the techniques of managing emails and get effective tips to improve your email writing quality. So, if you want to master the art of email writing. Join now! Course Preview Learning Outcomes Learn the fundamentals of writing an email Understand what tone and writing style to use Know the strategies to manage your emails effectively Grasp useful tips and tricks for writing emails Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Email writing Email management Who Should Take This Email Writing Masterclass Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Email Writing Masterclass course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Email Writing Masterclass Certification After completing and passing the Email Writing Masterclass course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Email Writing Masterclass will equip you with effective skills and abilities and help you explore career paths such as  Business executives Copywriter Customer support executives PA Office admin Module 01: E-Mail Communications E-Mail Communications 00:40:00 Module 02: Fundamentals Of Writing Effective E-Mails Fundamentals of Writing Effective E-mails 00:55:00 Module 03: Manage Your E-Mail Manage Your E-mail 00:42:00 Module 04: Writing Styles And Tone Writing Styles and Tone 00:44:00 Module 05: Additional Tips For Writing Effective E-Mail Additional Tips for Writing Effective E-Mail 00:44:00 Module 06: Exercise Caution Exercise Caution 00:44:00 Assignment Assignment - Email Writing Training 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Highlights of the Course Course Type: Self-Paced Online Learning Accreditation: AQA Qualification: Nationally Recognised Qualification Study Materials: High-Quality E-Learning Study Materials Certificate: Certificate upon passing the official exam Access: 1 Year Access Tutor Support- Paid Tutor Support Customer Support: 24/7 live chat available What you will learn from this course? Upon successful completion of this GCSE English Language Course, you will be able to: Develop the skill of reading a variety of excellent literature swiftly, clearly, and with connections between the books, you are reading. Acquire the skills necessary to read critically, then use what you learn from in-depth reading to improve and inform your own writing. Understand how to properly use standard English while writing in a concise and persuasive way. Develop key skills to spell, punctuate, and apply grammar correctly Become familiar with grammatical concepts, spoken and written language conventions, and a wide vocabulary, and put these abilities to use GCSE English Language Course This GCSE English Language Course is accredited by AQA and regulated by Ofqual, making it a nationally recognised credential that will improve your CV and set you apart from the competition. Through this course, you will improve your speaking, listening, reading, and writing abilities, which will aid you in showcasing a strong command of the language. Towards the end of this course, You will have the knowledge and abilities necessary to succeed in your official exam and land a job in the relevant field. Who is this Course for? The following individuals may benefit from this GCSE English Language Course: University and job applicants Anyone who wants to receive a higher grade in their GCSE Engish Anyone interested to build a career in this sector Anyone planning to pursue English language at University or A level Anyone trying to increase their chances of landing a job Anyone who wants to work in the publishing, journalism, or teaching fields Anyone who desires to develop their English Communication skills Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Eligibility Requirements This GCSE English Language Course has no academic prerequisites and is open to students from all academic disciplines. You must, however, first complete an initial assessment as well as a diagnostic evaluation in order for us to ascertain your progression level and discover any weak areas before we can create an individualised learning plan for you. All course learning resources will be made available to you after successfully completing this assessment, and you will have a year to view them at your convenience. Career Path This GCSE English Language Course will provide you with a fresh opportunity to enter the relevant job market and successfully escalate to advanced vocational study. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Assessment Procedure Students must complete a variety of interactive online examinations at the conclusion of each module to evaluate the understanding and skills they are learning in this GCSE English Language Course. These assessments also determine if students can demonstrate these skills effectively. At the end of the module, you can also keep track of your progress and regularly check your score. Upon successfully completing this course, you can schedule your official exam by contacting us at [email protected]. There are two paper-based assessments and a spoken language task in the AQA-accredited GCSE English Language. Assessment Format of Paper 1 Concepts covered: Reading (literature fiction text) and writing (descriptive or narrative writing) Exam time: 1 Hour 45 minutes written exam Total marks: 80 Total weight: 50% of GCSE Question format: Short question, long question and extended writing question Assessment Format of Paper 2 Concepts covered: Reading (nonfiction text and literature fiction text) and writing (presenting a viewpoint) Exam time: 1 Hour 45 minutes written exam Total marks: 80 Total weight: 50% of GCSE Question format: Short question, long question and extended writing question Non- Assessment “Spoken Language” Section Students will have the opportunity to showcase their speaking and listening abilities during this assessment. Skills tested: Presenting, responding to questions and feedback, and use of Standard English Total Marks: Marked by the teacher Total Weight: separate endorsement (0% weighting of GCSE) This GCSE English Language Course - AQA English Language Online is accredited by AQA and regulated by Ofqual. What is AQA? AQA, a well-known awarding body, sets standards, administers exams at the GCSE, AS, and A Level in a variety of areas, and grants qualifications to peruse a desired career. More than half of the GCSE and A-level exams that are taken and graded in the UK each year are administered by AQA. Additionally, employers and institutions all across the world highly respect these credentials. Benefits of AQA This qualification is recognised in the UK and across the world It is valued by employers all over the world Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market What is Ofqual? Qualifications, exams, and assessments are governed in England by Ofqual (The Office of Qualifications and Examinations Regulation). They are in charge of identifying the knowledge, skills, and understanding that students have displayed, and also ensuring that all the assessments and exams reveal what a student has accomplished. Benefits of Ofqual Regulation This regulation is valued internationally Created in accordance with specific national standards Designed in collaboration with industry to guarantee their suitability. Accurately reflect the knowledge, abilities, and understanding that the learners have shown. Candidates who have obtained a qualification that is governed by Ofqual are seen with greater confidence by employers. Course Curriculum Paper 1: Explorations in Creative Reading and Writing Reading Reading Identify Explicit Information Q1 - Identify Explicit Information 00:00:00 Assessment - Identify Explicit Information 00:10:00 Analysing Writers' Use of Language 1) Analysing a writer_s use of language 00:00:00 2) Further examples of analysing a writer_s use of language 00:00:00 Assessment - Analysing Writers' Use of Language 00:24:00 Structure 1) What do we mean by structure 00:00:00 2) How writers use structure 00:00:00 3) An example of structure in action 00:00:00 Assessment - Structure 00:24:00 Evaluating Writers' Methods 1) Evaluating a writer_s methods 00:00:00 Assessment - Evaluating Writers' Methods 00:16:00 Writing 1) Descriptive Writing - The Basic Techniques 00:00:00 2) Writing a description suggested by a picture 00:00:00 3) Creating a good story opening 00:00:00 Assessment - Writing 00:10:00 Paper 2: Writers' Viewpoints and Perspectives Reading Identify and Interpret Explicit and Implicit Information and Ideas Q1 - Identify Explicit and Implicit Evidence 00:12:00 Assessment - Identify and Interpret Explicit and Implicit Information and Ideas 00:06:00 Synthesising and Summarising 1) Synthesising and Summarising 00:11:00 Assessment - Synthesising and Summarising 00:10:00 How does the Writer use Language? How Does the Writer Use Language 00:11:00 Assessment - How does the Writer use Language 00:14:00 Comparing Viewpoints and Perspectives Comparing Viewpoints and Perspectives 1 00:11:00 Comparing Viewpoints and Perspectives 2 00:11:00 Comparing Viewpoints and Perspectives 3 00:11:00 Assessment - Comparing Viewpoints and Perspectives 00:10:00 Writing Assessment - Writing 00:20:00 Feedback Feedback 00:00:00 06) Writing Example and Revision Tasks for Question 5 00:13:00 01) Different writing tasks for Question 5 00:00:00 02) Writing to Argue or Persuade 00:00:00 03) Planning and Writing an Article 00:11:00 Writing a Speech and Expressing Opinions 00:11:00