17511 Courses

In today's modern world, Warehouse Management, Manual Handling & Warehouse Safety Training Course holds paramount importance due to the burgeoning logistics and e-commerce sectors. With the rapid expansion of online retail and distribution networks, proficient Warehouse Management and Manual Handling skills are indispensable. This Warehouse Management, Manual Handling & Warehouse Safety Training course equips individuals with the necessary knowledge and techniques to efficiently organize, control, and supervise warehouse operations, ensuring optimal inventory management and smooth logistics flow. Given the increasing demand for skilled professionals in warehouse management across the UK, this training offers lucrative job opportunities with an average annual salary ranging from £25,000 to £35,000, depending on experience and location. Moreover, mastering manual handling techniques reduces the risk of workplace injuries, promoting a safer working environment and boosting productivity. Participants also gain a competitive edge in the job market, enhancing their employability and career prospects. Overall, investing in Warehouse Management, Manual Handling & Warehouse Safety Training Course not only opens doors to rewarding employment opportunities but also ensures workplace safety and efficiency, making it an invaluable asset in today's competitive landscape. Key Features This Warehouse Management, Manual Handling & Warehouse Safety Training Course Includes: This Warehouse Management Course is CPD Certified Free Certificate from Reed CIQ Approved Warehouse Management Course Developed by Specialist Lifetime Access Course Curriculum Warehouse Management, Manual Handling & Warehouse Safety Training Course Module 01: Foundations of Warehouse Management Module 02: Establishing Safety Protocols Module 03: Advanced Handling Techniques Module 04: Strategic Inventory Control Module 05: Creating a Safe Warehouse Environment Module 06: Holistic Health and Safety Management Module 07: Proactive Hazard Identification Module 08: Emergency Response Excellence Learning Outcomes This Warehouse Management, Manual Handling & Warehouse Safety Training Course Comes with: Apply safety foundations in warehouse management, ensuring secure and efficient operations. Master handling techniques for optimal manual material movement within warehouse environments. Demonstrate proficiency in inventory management for streamlined and organised warehouse logistics. Implement warehouse safety fundamentals to create a secure working environment. Execute health and safety management principles to safeguard personnel and resources. Identify and address hazards promptly through a comprehensive understanding of warehouse risks. CPD 10 CPD hours / points Accredited by CPD Quality Standards Warehouse Management, Manual Handling & Warehouse Safety Training 1:58:05 1: Module 1: Foundations of Warehouse Management Preview 12:51 2: Module 2: Establishing Safety Protocols 16:12 3: Module 3: Advanced Handling Techniques 21:02 4: Module 4: Strategic Inventory Control 09:53 5: Module 5: Creating a Safe Warehouse Environment 20:15 6: Module 6: Holistic Health and Safety Management 16:57 7: Module 7: Proactive Hazard Identification 10:38 8: Module 8: Emergency Response Excellence 08:17 9: CPD Certificate - Free 01:00 10: Leave A Review 01:00 Who is this course for? Warehouse Management, Manual Handling & Warehouse Safety Training Course Warehouse supervisors seeking advanced safety and management knowledge. Logistics professionals desiring expertise in warehouse safety and handling techniques. Workers involved in manual handling eager to enhance safety and efficiency. Small business owners aiming to establish effective warehouse safety protocols. Individuals transitioning to roles with warehouse management and safety responsibilities. Career path Warehouse Management, Manual Handling & Warehouse Safety Training Course Warehouse Manager - £30K to 45K/year. Logistics Coordinator - £25K to 35K/year. Health and Safety Officer - £28K to 40K/year. Inventory Control Specialist - £26K to 38K/year. Warehouse Supervisor - £24K to 35K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Do you want to enjoy your career and have the chance to travel freely around the world? Then a career as a flight attendant is ideal for you. Examine the path to becoming a competent flight attendant with this Basic Training for Flight Attendant. This Basic Training for Flight Attendant will give you excellent insights into cabin crew life. It will introduce you to the responsibilities of a cabin crew and provide excellent interview tips to stand out from other applicants. Throughout the Flight Attendant : Cabin Crew course, you'll learn many things, such as how to communicate with passengers effectively, administer first aid during in-flight medical events and handle fire. Learning Outcomes By the end of this Flight Attendant : Cabin Crew Course, you will: Learn how to administer first aid during in-flight medical events Be able to prepare for a cabin crew interview Find the grooming guidelines for cabin crew Improve your communication skills as a cabin crew Understand how to provide the best customer service What will Make You Stand Out? On completion of this Basic Training for Flight Attendant online course, you will gain: CPD QS Accredited Flight Attendant course After successfully completing the Flight Attendant Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Flight Attendant Course has no additional cost. 24x7 Tutor Support You can study and complete the Flight Attendant course at your own pace. Course Curriculum Flight Attendant: Cabin Crew Module 01: Introduction to Aircraft Cabin Crew Module 02: Understanding Different Types of Airlines Module 03: Role of Regulatory Bodies and Trade Associations Module 04: Things to Know about a Cabin Crew Life Module 05: Advantages and Disadvantages of a Cabin Crew Career Module 06: Recruitment Preparation for Pursuing a Cabin Crew Career Module 07: Cabin Crew Interview Formats Module 08: Training Procedures Module 09: Aviation Abbreviation and Airport Codes Module 10: The Layout of a Commercial Aircraft Module 11: Cabin Familiarisation for a Cabin Crew Module 12: Departments of Airlines and their Interconnection with Cabin Crew Module 13: Knowledge of Currencies, 24 Hour Clock and Phonetic Alphabet Module 14: Basic Knowledge of Weather Regarding Aviation Module 15: Duties of a Cabin Crew Module 16: Communication with the Passenger Module 17: Aircraft Galley Module 18: Emergency Evacuation System Module 19: Tackling the Event of a Fire Module 20: Medical First Aid Module 21: Personal Grooming of Cabin Crew Module 22: Cabin Crew Fatigue Management Module 23: Crew Resource Management Enroll in our Flight Attendant : Cabin Crew course today! Show off your new skills with a certificate of completion. After successfully completing the Flight Attendant course, you can order your CPD Accredited Certificates as proof of your achievement. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Flight Attendant : Cabin Crew Course the Right Option for You? This Basic Training for Flight Attendant course is open to everybody. You can access the Flight Attendant course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enroll in this Basic Training for Flight Attendant : Cabin Crew course. Just get a device with internet connectivity, and you are ready to start your learning journey. Thus, complete this Flight Attendant : Cabin Crew course at your own pace. Career path The aim of this exclusive Basic Training for Flight Attendant : Cabin Crew course is to help you toward your dream career. So, complete this Flight Attendant : Cabin Crew course and enhance your skills to explore opportunities in relevant areas.

The Level 2 Food Hygiene and Safety for Catering course is designed to provide catering staff and food service professionals with an in-depth understanding of safety regulations, procedures and guidelines, under the guidelines of The Food Safety Act 1990. In accordance with UK food hygiene and food safety regulations, all staff who handle or serve food must be aware of the risks and how to minimise them, in order to maintain an excellent standard of hygiene and prevent the spread of bacteria. This food safety course covers personal hygiene best practice, cleaning procedures, pest control and contamination prevention. Learning Outcomes By the end of the food hygiene and food safety course, learners will be able to: Understand the risks of a poor food hygiene and food safety system Work in compliance with The Food Safety Act 1990 to ensure a high standard of service Demonstrate a solid understanding of pest control and contamination prevention procedures Ensure that work surfaces and equipment are well-maintained and clean at all times Implement an effective food safety management system in the workplace Maintain an excellent standard of personal hygiene in the workplace Key Features: Accredited, quality CPD training Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Course material developed by qualified professionals Self-paced learning accessible via laptop, tablet and smartphone 24/7 Learning assistance and tutor support Discounts on bulk purchases Level 2 Food Hygiene and Food Safety Course Curriculum Module 1: Introduction to food safety Module 2: Bacteria and Microbiological Hazards Module 3: Physical, Chemical and Allergenic Hazards Module 4: Food Poisoning and Control Measures Module 5: Food Spoilage and Food Storage Module 6: Personal Hygiene Module 7: HACCP and Food Premises Module 8: Cleaning & Food safety Module 9: Reopening and Adapting Your Food Business During COVID-19 Accreditation This food safety course is fully CPD UK accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Disclaimer: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. Certification Once you've successfully completed your food safety course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our food safety certifications have no expiry dates, although we do recommend that you renew them every 12 months. This Basic Food Safety course is also audited and approved by Environmental Health Officers. Our course modules have been independently reviewed and are verified as containing the essential knowledge to achieve the level of training described. Please Note: this is not a regulated course. To get a professional qualification, please check: Food Safety Level 4 Level 1 Award in Food Safety in Catering (RQF) Level 2 Award in Food Safety for Catering (RQF) Level 3 Award in Food Safety for Catering (RQF) Level 3 Award in HACCP for Catering (RQF) Level 2 Award in Food Safety for Retail (RQF) Level 2 Award in Food Allergen Awareness and Control in Catering (RQF) food critic Level 2 CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? This Level 2 Food Hygiene and Safety for Catering training course applies to those in the following professions: Kitchen Managers Staff who are responsible for handling low-risk or wrapped foods (category A) Front-of-house employees, such as waiting or check-out staff Back-of-house employees, such as kitchen porters or warehouse staff Career path Food safety Supervisor Chef Waiter Barista Food Delivery man Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Human Resources and Administration have created a great opportunity for an excellent career path. Every organisation requires office admin, administrators, and HR managers to run the organisation smoothly. Companies are paying a handsome range of salaries as well. It may be an excellent option for anyone to start his career in this position. If you wish to take a chance on the next recruitment for HR & Administration, then you are exactly on the right spot now!!! One Education offers this Administration and HR (Human Resources) extensive course to nourish your skills and make you confident for the next step. Accreditation of CPD Quality Standards (CPD QS) assures that the Administration and HR (Human Resources) course training and learning activities are relevant, reliable, and up to date. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) With exclusive 18 fully detailed audio-visual modules, this Administration and HR (Human Resources) course covers all the relevant topics to HR professionals and administrators professions. From beginners to advanced ways of learning allows you to gather a better understanding of Administration and HR (Human Resources). Course Curriculum Module 1: Skills of an Effective Administrator Module 2: Business Writing Skills Module 3: Communication Skills Module 4: Business Etiquette Module 5: Organising Meetings and Conferences Module 6: Diary Management and Note-taking Module 7: Time Management Module 8: Record Keeping and Filing Systems Module 9: Organisational Skills Module 10: Effective Planning and Scheduling Module 11: Introduction to Human Resource Module 12: Employee Recruitment and Selection Procedure Module 13: Employee Training and Development Process Module 14: Performance Appraisal Management Module 15: Employee Relations Module 16: Motivation and Counselling Module 17: Ensuring Health and safety at the Workplace Module 18: Employee Termination Meet the Accreditation CPD Quality Standards (CPD QS) accreditation assures the Administration and HR (Human Resources) course training and learning activities are relevant, reliable, and up to date. Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Administration and HR (Human Resources) course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements This Administration and HR (Human Resources) course is designed for everyone. There are no formal entry requirements, so anyone is welcome to join. Career path Successful completion of the Administration and HR (Human Resources) Course will equip learners with many invaluable skills and provide them with an opportunity to seize great opportunities, such as - HR Administrator HR & Admin Office Administration Human Resource Officer Office Assistant Human Resource Manager Personal Assistant

Construction Health and Safety Training (Complete Online Course with Free Certification) Our goal is to empower managers and supervisors in the construction industry with a cutting-edge understanding of safety, health, and environmental responsibilities on-site. This Construction Safety training is not just about compliance; it's a strategic investment in enhancing your team's capability to navigate and mitigate risks effectively. We're here to revolutionise the way you approach safety, health, and environmental management. The Construction Health and Safety Training Safety course is designed to provide professionals with an in-depth understanding of Construction Safety regulations for a wide range of work settings. This Construction Safety course will take you through essential Health and Safety Protocols, RIDDOR, key legislation, how to conduct a risk assessment, and much more. Join us in reshaping the future of safety, health, and environmental management in construction. Elevate your team's expertise, enhance your site's safety culture, and position yourself as an industry leader. Enroll today to unlock a new era of construction site excellence! Key Features This Construction Safety Course Comes with: CPD UK Certification for Construction Health and Safety Training course Instant Construction Safety e-certificate Fully online, interactive Construction Safety course with audio voiceover Developed by Construction Safety professionals Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance The curriculum of the Construction Safety Course Module 01: Managing Health and Safety Module 02: Risk Assessment and Common Risks Module 03: Health and Construction Safety at Work and the Laws Module 04: Reporting Accidents at Work Module 05: Construction Safety: General Site Issues Module 06: Working at Height & Construction Safety Module 07: Excavation Work and Confined spaces Module 08: Work Equipment & Construction Safety Module 09: Manual and Mechanical Handling Module 10: Chemical and Biological Health Hazards and Control Module 11: Electrical Hazards and Control for Construction Safety Module 12: Fire Hazards and Control Learning Objectives By enrolling in this Construction Safety course, participants will learn to. Communicate construction safety leadership effectively. Identify and mitigate construction site hazards for a secure work environment. Navigate legal compliance with confidence and excellence. Embrace principles beyond compliance for superior performance. Implement innovative strategies for risk management. Foster a positive safety culture at all levels. Establish an efficient traffic management system. Equip teams with incident response skills. Minimise disruptions and optimise workflow on construction sites. Showcase commitment to a resilient and responsive work environment. Accreditation This Construction Safety course is CPD Certification Service (CPD UK) Accredited, and the title ''Construction Safety'' will be mentioned in your certificate along with the CPD logo. Disclaimer: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. Certification Once you've successfully completed your Construction Safety course, you will immediately be sent a FREE digital certificate. Assessment At the end of the Construction Safety course, there will be an online assessment, which you will need to pass to complete the course. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? This Construction Safety course is developed for anyone interested in construction work, including: Supervisors Builders Managers Planning Engineers Quantity Surveyors Requirements Learners do not require any prior qualifications to enrol on this Construction Safety course. Career path Building Surveyor Building Control Officer Site Inspector Site Manager Superintendent Inspector Purchasing Coordinator Project Assistant Project Manager Surveyor Safety Director Safety Manager Scheduler Building Surveyor Building Control Officer Site Inspector Site Manager Superintendent Inspector Purchasing Coordinator Project Assistant Project Manager Surveyor Safety Director Safety Manager Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

[Updated 2024] Special Discount: Free GDPR & Cyber Security Law Courses** This Level 3 Diploma Cyber Security Awareness Training course provides an excellent way to learn about cyber security and online safeguarding techniques, as well as how to recognise the signs of criminality on your digital platform and storage spaces. After completing this Cyber Security Level 3 Diploma online, you will be able to avoid reputational damage and gain client trust by ensuring that all of your confidential data is secured against malicious intentions and illegal activities. You will be shown the different cyber security breaching tactics that cybercriminals use for fraudulent purposes, how to maintain strict online work policies, what kinds of protective software to install, and much more. This excellent cyber security training presents all the different ways your important records and profiles can be safely stored and responsibly used. Our instructor-led Online Cyber security course is also suitable for beginners who want to learn A to Z cyber security. Keep yourself secure online and take this Cyber Security Awareness training NOW. Key Features This Cyber Security Course includes: Instructor-Led Cyber Security Training Accredited by CPD Instant e-certificate Fully online, interactive Cyber Security Awareness course Additional Gift Course 01: Cyber Security Law Course Course 02: GDPR for UK Course Cyber Security course has been designed to learn complex Cyber Security concepts in extremely simple ways. This course will help you master the major domains of Internet security and launch a successful career in the Cyber Security industry. This valuable tutorial on ways to comply with UK legislation and install the appropriate precautions to keep crucial information away from unauthorised individuals. Course Curriculum of Cyber Security Chapter 01: Introduction to Cyber Security Chapter 02: Cyber Attacks Chapter 03: Cybercrimes Chapter 04: Cyber Security and Data Breaches Chapter 05: Staying Safe Learning Outcomes By the end of the Cyber Security course, learners will be able to: Stop Cybercrime poses to businesses and how to stop it Prevent cyber-attacks Safeguard operating systems and Cyber Security Prevent malware and viruses from infiltrating your software Tackle online crimes with Cyber Security Put an end to cyberbullying and identity theft Stop damaging data breaches Secure all of your IT devices and your business network Accreditation This is Cyber Security course is fully CPD Quality Standard Accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Cyber Security course, you will immediately be sent a digital certificate. Also, you can apply for Free Hardcopy Certificate (Shipping cost only £3.99) CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in online safety and security may take this course. Also, please note that this course is not a regulated course. To get professional qualifications, you may like to join: NCFE Level 2 Certificate in the Principles of Cyber Security NCFE Level 3 Certificate in Cyber Security Practices Cisco Cybersecurity Specialist Level 4 Diploma in Cyber Security Level 5 Diploma in Cyber Security Level 2 Diploma in Business Beginners in Cyber Security Level 3 Diploma in Cyber Security Management and Operations Requirements Any Device Internet Connection/Wifi Career path Security Consultant Security Analyst Security Manager IT Technician It Administrator It Technical Support Analyst Cyber Security Analyst Information Security Manager IT Security Consultant Average Salary range of these job sectors: £40k-£80k/annum Certificates Hardcopy Certificate Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each. PDF Certificate Digital certificate - Included

What do you do when the customer is being a Karen? How do you turn a 'dissatisfied customer' into a 'well-satisfied willing to continue doing business with you customer'? Find out how by enrolling in this customer service training course. Customer service is hard, whether it's over the phone, in person, or even something as simple as live chat. You have to deal with difficult people; you have to maintain professionalism, you have to remain calm, you have to hold a smile, you have to talk and type at the same time. It's such a dynamic job that requires you to always be at your best. It can be really scary if you don't know what you are doing, and it may even cost you your job if you slip up. And in this economy, losing your job can ruin you financially. Don't worry; this customer service training course was created to teach even absolute beginners how to give 'Concierge' level customer service. Whether you work in retail, tech support, or customer success, you will undoubtedly find each of the 15 modules of this customer service course an absolute joy to study. You will get extensive lessons on total quality management so that you can always make the customer feel like they are valued and looked after; you will learn about the 10 deadly mistakes that most customer service agents make and how you can avoid them. Additionally, you will learn how to retain customers so that you can make money from repeated transactions, and of course, once you finish the customer service training course, you will become confident in handling even the most difficult customers. And as a bonus, at the very end of the customer service training course, you will receive some tips that will teach you... well, you will find out once you enrol. So what are you waiting for? Join our customer service course now-it'll be the best £12 you will ever spend, we guarantee it. Key Features CPD Certified Customer Service Course Instant Free E-certificate Fully online, interactive course with audio voice-over Customer Service Training Learning Objectives: Learn how to handle complaints professionally and with confidence Develop excellent communication skills Master the art of dealing with all types of customers Understand how to provide excellent customer service over the phone Become able to identify what your customers want and expect from your service Customer Service Course Curriculum Module 01: Introduction to Customer Service Assessment Module 01 Module 02: Characteristics of Good Customer Service Assessment Module 02 Module 03: Customer Relationship Management Assessment Module 03 Module 04: Communicate with Customers Assessment Module 04 Module 05: Handling Customer Complaints Assessment Module 05 Module 06: Problem Solving Over Phone Assessment Module 06 Module 07: Improving Customer Service Assessment Module 07 Certification Once you've successfully completed your Customer Service course, you will immediately be sent a digital certificate. Accreditation This Customer Service Level 3 Diploma course is accredited by the CPD Quality Standards - UK. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? New customer service agents People who want to start a career in customer service Employees who have to deal with customers regularly Businesses looking to train their employees on how to provide better customer service People who want to add customer service skills to their portfolio Requirements Learners do not require any prior knowledge or qualifications to enrol in this course. Career path With the dynamic skills you achieve from this customer service training course, you will be able to get your foot in the door across a wide range of industries and professions; here are just a few of them as examples: Customer service agent Customer success manager Front desk officer Receptionist Salesman Certificates Certificate of completion (Hardcopy) Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each. Certificate of completion (PDF) Digital certificate - Included

***Limited Time Offer: Get a Free Garden Design & Landscaping Architecture Course*** DIY Home Improvement Accredited Course - CPD Certified - Are you seeking to enhance your home and garden but lack the financial resources? Do you aspire to undertake do-it-yourself projects (DIY) but lack confidence in your abilities? Perhaps you have acquired an older property that requires renovations to transform it into your dream home. Engaging in DIY, or Do-It-Yourself provides an excellent opportunity to maintain and improve your house and garden while adding features that will bring you joy for years to come. Psychologists suggest that the personal satisfaction derived from constructing things with our own hands leads us to hold them in higher regard. Furthermore, DIY offers potential cost savings. By eliminating labor expenses, you can allocate the saved funds towards other areas, ensuring your house and garden remain in excellent condition even during financially challenging times. Whether you are a novice or an experienced DIY enthusiast, this course will equip you with new knowledge and techniques to enhance your capabilities and achieve success in a wide range of projects. Key Features of the DIY Home Improvement Course : CPD CertifiedDIY Home Improvement Course Instant e-certificate Fully online, interactive DIY Home Improvement course with audio voiceover Developed by professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly DIY Home Improvement Course Curriculum The detailed curriculum outline of our DIY Home Improvement course is as follows: DIY Home Improvement Module 01: Introduction to Home Improvement Module 02: Paint Job Module 03: Walls Module 04: Doors and Windows Module 05: Electrical Fixtures Module 06: Outdoor Projects Module 07: Plumbing Module 08: Damp, Rots, and Pests Module 09: Home Safety Module 10: Introduction to Garden Design Module 11: The Role of the Garden Designer Module 12: The Basic Principles of Garden Design Module 13: Components of Garden Design Module 14: Garden Design Process Module 15: Designing a Rain Garden Module 16: Essential Tools & Machinery Module 17: Plant Selection and Material Guide Module 18: Garden Maintenance Module 19: Costing and Estimation Module 20: Introduction to Landscape Architecture Module 21: Green-scaping Module 22: Planting Trees and Shrubs Module 23: Maintenance of Planting Module 24: Pathways Module 25: Walls and Fences Module 26: Water Features Module 27: Entertainment and Recycling Projects Module 28: Landscape Ecology and many more... Accreditation This DIY Home Improvement is CPD Certification Service (CPD UK) Accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Disclaimer: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. Certification Once you've successfully completed your DIY Home Improvement course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Assessment At the end of the DIY Home Improvement course, there will be an online assessment, which you will need to pass to complete the course. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? This DIY Home Improvement course is for: Homeowners with limited resources. DIY enthusiasts. New homeowners with renovation needs. Budget-conscious individuals. People who enjoy hands-on projects. Those seeking cost-effective home and garden improvements. Individuals who value personal pride in DIY accomplishments. Homeowners looking to add new features. Those interested in expanding DIY knowledge and skills. Individuals eager to improve their own living spaces. Requirements Learners do not require any prior qualifications to enrol on this DIY Home Improvement course. Career path Carpenter Electrician Plumber Painter Landscaper Interior Designer Furniture Maker Handyman Home Improvement Contractor DIY Blogger/Influencer Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

[Updated 2024] The Sports Coaching Advanced Diploma is a must for anyone interested in setting up sports business or working in sports in a mentoring/coaching role. This course covers a wide range of sports and models for coaching, with essential information on coaching philosophy and skills. Whether you are looking to coach athletes or children, this course will take you through the sports coaching process in detail. From assessing your clients' abilities to analysing their nutritional requirements, you will gain from this course theoretical knowledge that can be applied in a real-life context. Learning Outcomes Explore the roles and responsibilities Understand sports first aid. Gain in-depth knowledge of wellness and fitness. Deepen your understanding of sports coaching. Strengthen your knowledge of diet and nutrition. Have an in-depth understanding of child health and safety. Gain an excellent understanding of Life coaching. Key Features CPD Certification Service (CPD UK) Accredited Instant PDF certificate and hard copy dispatch by the next working day Fully online, interactive Sports Coaching course with audio voiceover Developed by professionals Additional Gifts Free Life Coaching Course You will learn from this course how to motivate and empower your clients, set them individual goals, as well as train them to reach their full physical peak and overcome injury. This course includes case studies and anecdotal accounts of practice that are designed for those with no previous experience. Fast track your career today and get qualified to start your own business. Module 1. Introduction Introduction Responsibilities Skills for Sports Coaching Developing Philosophy Determining Objectives Diverse Athletes Module 2. Psychological, Motivational, and Behavioural Training for Sports Psychological Factors and Performance Excellence Mental Skills Training The MST Approach Motivating Athletes Stress Management Enhancing the Athletes Self-Confidence Principles of Behaviour Module 3. Techniques for Sports Coaching The Games Approach Teaching Technical Skills Teaching Tactical Skills Planning for Teaching Module 4. Physical Fitness and Training Training for Energy Fitness Training for Muscular Fitness Fuelling Your Athletes Battling Drugs Module 5. Management Skills for a Sports Coach Managing the Team Managing the Coach-Athlete Relationship Eight Reasons Kids Drop Out of Sports Risk Management Module 6. Sports Coaching for Popular Sports Cricket Football Tennis Rugby Swimming Some Other Popular Sports in the United Kingdom Module 7. Nutrition Concerns for Athletes Energy and Macronutrient Intakes and Recommendations Eating Before, During, and After the Event Nutrition in Injury Prevention and Rehabilitation Module 8. Sports Injury Prevention and Rehabilitation Injury Prevention Muscle Injuries Bone Injuries Module 9. Children and Parents in Sports The Role of Sports in the Relationship The Role of Parents on a Game Day Module 10. Women Sports Introduction Women's Participation in Sports Possible Explanations Commentary Module 11. Sports and Ethical Practice Introduction Problem Areas Codes of Ethics and Codes of Conduct Anecdotal accounts of practice in Professional Sport Accreditation This Sports Coaching Diploma is CPD Certification Service (CPD UK) Accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? This course is useful to anyone looking to establish a business or kickstart a career in a similar role in: Sports Coaching Sports Management Sports Agents Requirements Learners do not require any prior qualifications to enroll in this course. Career path Sports Coach / Teaching Assistant: £75.59 - £85.59 per day Behaviour Mentor: £75.00 - £110.00 per day Sports and Exercise Tutor: £31.00 - £35.00 per hour PE Teacher: £140.00 - £200.00 per day Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included