10590 Courses

A Psychology-led day retreat for parents and carers of children with learning disabilities and/or Autism in the beautiful Wye Valley. 9th October 2024 at Forest Retreats, Tintern, Monmouthshire, Wales.

Customer Experience Management is the process of strategically managing a customer's entire 'touch point' of experiences within an organization. Discover the dangers of ignoring Customer Experience Management and five areas of analysis to enhance your sales and customer service. Learning Objectives Ask questions to identify customer buying paths, Identify four vital dangers of ignoring CEM, Implement five focus areas of customer relationship management Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the difference between objections and conditions and how you can prevent objections by qualifying early. Discover valuable questions to evaluate how prospects think, controlling mental focus. Anticipate and be ready for objections before your conversation. Learning Objectives Explain the difference between objections and conditions for not buying, Identify the challenge salespeople encounter with objections and conditions, Anticipate and plan for objections Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

During this 2 day course, you will develop a learning-based action plan to use in your workplace ensuring that you can put the learning into action.

During this 2 day course, you will develop a learning-based action plan to use in your workplace ensuring that you can put the learning into action.

During this 2 day course, you will develop a learning-based action plan to use in your workplace ensuring that you can put the learning into action.

Innovation and Design - Thinking Beyond the Obvious: On-Demand Thinking and doing the same has got to change. The world we live in is becoming more volatile, uncertain, complex, and ambiguous. Expanding our innovation and design thinking capabilities is a key to unlock solutions for some of our biggest global and local challenges. What do you need to learn, do, and become in order to continue in the current and future environment? It is a powerful combination of knowledge, competencies, and mindset. In an increasingly complicated context, this course provides participants with the knowledge needed to not only learn about innovation and what is needed to make it sustainable in your organization but also to inspire others to innovate and think beyond the obvious, What You Will Learn At the end of this program, you will be able to: Explain the link between innovation and strategy Describe the value of expanding your innovation practice and creating an innovative culture would be Apply a basic set of Design Thinking techniques to your innovation projects Promote innovative practices within your teams and processes in your work environment Foundation Concepts The context for innovation What is innovation Comparing innovation to invention Innovation and Strategy Run and changing the business The power of disruptors Three horizons of growth Strategy and innovation portfolio links Innovation strategy and delivery Measuring value from innovation Design Thinking What is design thinking Why design thinking Design thinking frameworks Stanford university d.School model Design thinking general practices Innovative Decision Making Leaders focus on value creation Effective decision making Characteristics of great leaders and sponsors Measuring innovation leadership effectiveness Situational leadership and overcoming bias Building an Innovative Team Forming innovative teams Values and behaviors that support innovation Building an energized team culture Mindset is key Embracing collaboration and multimodal working Innovative Culture Introduction to organizational culture Benefits and barrier to enterprise agility Enabling innovation across the organization Leaders are critical Success factors for an innovative culture

Premium Bundle of all Time | Ofqual Regulation + ATHE Awards + QLS Endorsement | Assessment & Tutor Support Included

Lean Six Sigma Yellow Belt Certification Program: On-Demand This course is designed to instill an in-depth understanding of Lean Six Sigma and a clear sense of what is required to define high-impact improvement projects, establish Lean Six Sigma measurements, and complete Lean Six Sigma projects using the systematic and proven Define, Measure, Analyze, Improve, and Control (DMAIC) methodology. This course is designed to instill an in-depth understanding of Lean Six Sigma and a clear sense of what is required to define high-impact improvement projects, establish Lean Six Sigma measurements, and complete Lean Six Sigma projects using the systematic and proven Define, Measure, Analyze, Improve, and Control (DMAIC) methodology. Participants will learn basic tools and techniques of Lean Six Sigma and those who pass a thirty-question exam (70% or above) will become a Certified Lean Six Sigma Yellow Belt. This course is delivered through four 3-hour online sessions. What you Will Learn You'll learn how to: Establish the structure that supports and sustains Lean Six Sigma Quality Identify and calculate key Lean Six Sigma Measurements (Sigma, DPMO, and Yield) Select successful, high-impact projects that match strategic objectives Document, measure, and improve key processes using the DMAIC (Define, Measure, Analyze, Improve, and Control) Methodology Utilize data-based thinking to make key business decisions Introduction to the Fundamentals and Vision of Lean Six Sigma Lean Six Sigma's focus on the customer, on quality, and on results The costs of poor quality Critical factors to consider when deploying Lean Six Sigma Lean Six Sigma as a process improvement methodology Lean Six Sigma metrics Why do it - ROI and payback for Lean Six Sigma Business Process Management Critical Lean Six Sigma roles and responsibilities Main aspects of managing the organizational change Project selection Metrics of Lean Six Sigma and the DMAIC Model How to strategically align business metrics and projects within an organization How to identify and measure quality characteristics which are critical to customers What does the customer (internal or external) really want from our products and services? Establishing appropriate teams and setting those teams up to be successful What defines a good measurement system? How are we doing (learning the secret to measuring the right things, right)? How to improve output measures by understanding and measuring the process Where are there defects (how to properly select and scope high-impact projects)? Where is the process broken (the Lean Six Sigma version of root cause analysis)? How to determine the process efficiency, or value add, of a process The appropriate use of quality tools Understanding the concept of variation and how to reduce knee-jerk reactions How to achieve breakthrough results for any key measure How can we ensure the identified improvements will be sustainable (the basics of process control)?

With EnergyEdge's course for managed pressure drilling (MPD) classroom training, you will gain valuable insights and skills to excel in your career.