5392 Courses

Boost your medical administration career with our comprehensive bundle of 8 courses titled: Clinical Governance, Medical Law with Administration of Medicines. Within this collection, you will find 3 QLS endorsed courses including GP - Clinical Governance, Medical Law, and Control and Administration of Medicines Online Training Course. Each course comes with a hardcopy certificate, ensuring proof of your new qualifications. Additionally, this bundle provides you with 5 relevant CPD QS accredited courses. This includes Clinical Observations Skills, Verification of Death Training for Nurses, Initial Training of Community Health Agents, Observation Skills for Carers, and Basic Life Support. Through this bundle, gain extensive knowledge of Clinical Governance and Medical Law. Upgrade your skillset and reach new professional heights with this comprehensive bundle of theoretical courses. Key Features of the Clinical Governance, Medical Law with Administration of Medicines Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Clinical Governance, Medical Law with Administration of Medicines bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: GP - Clinical Governance QLS Course 02: Medical Law QLS Course 03: Control and Administration of Medicines Online Training Course 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Clinical Observations Skills Course 02: Verification of Death Training for Nurses Course 03: Initial Training of Community Health Agents Course 04: Observation Skills for Carers Course 05: Basic Life Support In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Clinical Governance, Medical Law with Administration of Medicines courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Understand the principles and policies of Clinical Governance. Gain an in-depth knowledge of Medical Law. Learn the Control and Administration of Medicines. Develop skills for performing Clinical Observations. Understand the process of Verification of Death Training for Nurses. Learn about the Initial Training of Community Health Agents. Acquire Observation Skills for Carers and Basic Life Support. This bundle of courses provides a comprehensive overview of Clinical Governance, Medical Law, and Administration of Medicines. The courses focus on the theoretical underpinnings of each topic, providing learners with a robust foundation of knowledge. With this, you will understand the nuances of Clinical Governance, how Medical Law impacts healthcare practice, and the proper Control and Administration of Medicines. The additional CPD QS accredited courses expand your skills in Clinical Observations, Verification of Death, and Basic Life Support. The knowledge gained from these courses will be highly beneficial in strengthening your credentials and improving the quality of care provided. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking to enhance their knowledge of Clinical Governance and Medical Law. Administrators within the healthcare sector aiming to understand the Administration of Medicines. Nurses looking to expand their skills, including Verification of Death and Basic Life Support. Individuals interested in starting a career in healthcare administration. Career path Clinical Governance Manager: £40,000 - £60,000 per annum Medical Law Consultant: £50,000 - £80,000 per annum Healthcare Administrator: £22,000 - £40,000 per annum Community Health Agent: £18,000 - £30,000 per annum Carer: £20,000 - £30,000 per annum Nurse Practitioner: £35,000 - £50,000 per annum Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Welcome to the world of gardening and horticulture! In this comprehensive bundle, we offer a range of courses that cover various aspects of plant reproduction, hydroponics, and gardening. With the endorsement of the Quality Licence Scheme (QLS), you can be assured of the quality and credibility of our programs. Upon successful completion, you will receive hardcopy certificates for the two QLS-endorsed courses. Additionally, we offer five relevant courses accredited by the CPD QS, ensuring that you gain a well-rounded understanding of the subject matter. Key Features of the Reproduction in Flowering, Hydroponics and Gardening (QLS) Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Reproduction in Flowering, Hydroponics and Gardening (QLS) bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Reproduction in Flowering Plants QLS Course 02: Hydroponics Gardening Online Course QLS Course 03: Gardening - Garden Design 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Kitchen Gardening Course 02: The Basics of Reproduction Course 03: Horticulture Course 04: Arboriculture Course 05: Environmental Law In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Reproduction in Flowering, Hydroponics and Gardening (QLS) courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Understand the intricate process of reproduction in flowering plants, including pollination, fertilisation, and seed formation. Master the art of hydroponics gardening, learning how to grow plants without soil and create optimal growing conditions. Acquire knowledge in garden design principles, enabling you to create stunning and aesthetically pleasing outdoor spaces. Explore the fundamentals of kitchen gardening, including growing herbs, vegetables, and fruits in limited spaces. Gain a comprehensive understanding of the basics of reproduction, covering both sexual and asexual reproduction methods. Develop a solid foundation in horticulture, including plant cultivation, pest management, and soil science. Familiarize yourself with the principles of arboriculture, focusing on the cultivation and care of trees in urban and natural environments. Immerse yourself in the captivating world of plants with our Reproduction in Flowering, Hydroponics, and Gardening bundle. This bundle brings together a diverse range of courses to provide you with a comprehensive understanding of plant reproduction, hydroponics techniques, and the art of gardening. With our QLS-endorsed courses, you will receive hardcopy certificates upon completion, showcasing your expertise in these areas. Moreover, the five relevant CPD QS-accredited courses will further enhance your knowledge and skills, ensuring that you are well-equipped to excel in the field of gardening and horticulture. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Gardening enthusiasts looking to expand their knowledge and skills in plant reproduction and hydroponics. Individuals interested in pursuing a career in horticulture or garden design. Professionals working in the field of environmental conservation and seeking to enhance their understanding of plant-related topics. Home gardeners and hobbyists who wish to take their gardening skills to the next level. Career path Horticulturist: £20,000 - £40,000 per year Arborist: £18,000 - £35,000 per year Garden Designer: £22,000 - £45,000 per year Environmental Consultant: £25,000 - £50,000 per year Nursery Manager: £18,000 - £35,000 per year Landscape Architect: £25,000 - £60,000 per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Begin your journey towards a rewarding and successful career by enrolling in our all-inclusive bundle of 8 Family Support, Care Assistant and Safeguarding Vulnerable Adults courses. At UKHF Online, we have carefully selected and combined these courses to equip you with the vital skills and knowledge necessary to thrive in Family Support, Care Assistant and Safeguarding Vulnerable Adults. Whether you're a student, recent graduate, or job seeker, our Family Support, Care Assistant and Safeguarding Vulnerable Adults bundle is designed to enhance your CV, impress potential employers, and set you apart from the competition. Key Features of the Family Support, Care Assistant and Safeguarding Vulnerable Adults Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Family Support, Care Assistant and Safeguarding Vulnerable Adults bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Family Support Worker QLS Course 02: Care Assistant QLS Course 03: Safeguarding Vulnerable Adults 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Palliative and End of Life Care Course 02: Care Planning and Record Keeping Course 03: Social Care Course 04: Public Health Course 05: Social Worker In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Family Support, Care Assistant and Safeguarding Vulnerable Adults courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Family Support, Care Assistant and Safeguarding Vulnerable Adults Bundle: Master the foundational principles and techniques of Family Support, Care Assistant and Safeguarding Vulnerable Adults. Develop advanced proficiency in Family Support, Care Assistant and Safeguarding Vulnerable Adults methodologies and strategies. Acquire in-depth knowledge of the latest trends and advancements in Family Support, Care Assistant and Safeguarding Vulnerable Adults. Enhance your problem-solving and critical thinking abilities within the context of Family Support, Care Assistant and Safeguarding Vulnerable Adults. Cultivate strong communication and collaboration skills essential for success in Family Support, Care Assistant and Safeguarding Vulnerable Adults. The Family Support, Care Assistant and Safeguarding Vulnerable Adults bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in Family Support, Care Assistant and Safeguarding Vulnerable Adults. With a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, this bundle offers you the perfect balance of essential knowledge and valuable skills. What's more, we are proud to offer free hardcopy certificates for each course within the Family Support, Care Assistant and Safeguarding Vulnerable Adults bundle, giving you the recognition you deserve. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in pursuing a career in family support work, care assistance, and safeguarding vulnerable adults. Professionals working in health and social care settings, including care homes, hospitals, and community services. Anyone looking to develop their knowledge and skills related to end-of-life care, care planning and record keeping, public health, and social work. Career path Family Support Worker: £16,000 - £24,000 per year. Care Assistant: £17,000 - £21,000 per year. Social Worker: £25,000 - £40,000 per year. Public Health Officer: £20,000 - £35,000 per year. End-of-Life Care Specialist: £25,000 - £35,000 per year. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Unlock your potential as a line manager with our comprehensive Line Management & Talent Management Strategies course. Learn effective communication, talent management, conflict resolution, and more through our 11 module programme. Take the first step towards becoming a confident and successful leader today!" Learning outcomes: Develop coaching and mentoring skills to support your team's growth. Understand effective performance appraisal management to improve team performance. Gain insight into employee relations and how to handle conflicts. Build effective communication skills to boost productivity and team morale. Discover stress and time management techniques to enhance your overall performance. Learn how to apply employment law and talent management strategies to drive organisational success. Our Line Management & Talent Management Strategies course is designed for professionals looking to develop their leadership and management skills. The course covers essential topics such as coaching, supervising, motivating, counselling, and talent management, and also touches on areas such as stress management, communication, and employment law. Through our 11 module programme, you will learn valuable skills that can help you improve your performance as a line manager and drive your organisation's success. At the end of this course, you will have a deep understanding of the responsibilities of a line manager, as well as the tools and strategies needed to lead and manage a team effectively. With our practical, theory-based approach, you will be able to apply your knowledge and skills immediately in your workplace. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring and current line managers seeking to improve their leadership and management skills HR professionals looking to enhance their knowledge of talent management and employment law Team leaders and supervisors aiming to build their coaching and communication skills Business owners and entrepreneurs who want to learn how to manage their teams effectively Career path Line Manager (£25,000 - £65,000 per annum) HR Manager (£30,000 - £70,000 per annum) Talent Manager (£35,000 - £85,000 per annum) Employee Relations Specialist (£30,000 - £65,000 per annum) Conflict Resolution Specialist (£25,000 - £60,000 per annum) Organisational Development Manager (£40,000 - £100,000 per annum)

In the UK, an estimated 555,000 workers sustained non-fatal injuries in the workplace in 2019/2020, and 1.6 million workers suffered from work-related ill health. These statistics show the importance of having trained professionals in the health and safety industry to ensure that workplaces are safe and compliant with legal requirements. By learning about health and safety legislation, policies, and procedures, individuals can help reduce the risk of accidents and injuries in the workplace. Investing in health and safety training can also improve the reputation of a business, increase productivity, and reduce costs associated with accidents and incidents. Learning Outcomes of Health and Safety Officer Training: Understand the key health and safety legislation and policies Develop skills in safety, security, and stress management Comprehend fire safety and fire safety legislation Learn safe handling and moving techniques Get familiar with LOLER & RIDDOR regulations Improve your understanding of hazard identification and risk assessment The Health & Safety Legislation Officer Course is a comprehensive training program designed for individuals who want to pursue a career in Health and Safety. This course covers six modules that provide a detailed understanding of health and safety policies, practices, and procedures. Module 01 focuses on Health & Safety Legislation & Policies, Module 02 covers Safety, Security & Stress Management, Module 03 addresses Fire Safety, Module 04 explains Fire Safety Legislation, Module 05 covers Handling and Moving, and Module 06 focuses on LOLER & RIDDOR. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who are interested in pursuing a career in Health and Safety Employees who have Health and Safety responsibilities at work Managers and supervisors responsible for the safety of their team Small business owners who want to ensure their business is legally compliant with health and safety regulations Career path Health and Safety Advisor - £25,000 to £40,000 per year Health and Safety Officer - £25,000 to £35,000 per year Health and Safety Manager - £35,000 to £50,000 per year Health and Safety Consultant - £35,000 to £60,000 per year

The relevant industry experts developed this Interview Skills - Achieve Own Job Goals course. Searching for a job can be exciting; it can also be fraught with anxiety and discomfort due to change and the unknown. Whether you are already in the midst of a job search or are considering one, this Interview Skills - Achieve Own Job Goals course will provide you with the skills necessary to identify and apply for suitable jobs, as well as to prepare for and conduct yourself in a job interview. The job market today is not what it was even five years ago. Knowing where to go, who to talk to, and what opportunities are available will help you transition from someone who fantasizes about having a job to someone who has the job they've always wanted. The purpose of this Interview Skills - Achieve Own Job Goals course is to help you determine your skillset, the type of work that is important and realistic to include in your search, and how to get started. Learning Outcomes After completing this Interview Skills - Achieve Own Job Goalscourse, the learner will be able to: Learn how to identify achievable job goals. Gain a thorough understanding of the key qualities required for employment from an employer's perspective. Know the different types of CVs and cover letters used to apply for jobs. Know how to identify suitable job opportunities and apply for them. Understand how to prepare for an interview. Understand how to conduct yourself in an interview situation. Know how to reflect on your own performance following an interview situation. Why Choose Interview Skills - Achieve Own Job Goals Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Assessment Method After completing each module of the Interview Skills - Achieve Own Job Goals, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. **Interview Skills - Achieve Own Job Goals** Detailed Curriculum of Interview Skills - Achieve Own Job Goals [Bundle Course 1] Module 01: Preparing to Achieve Own Job Goals Understand how to identify achievable job goals Understand the key qualities required for employment from an employer perspective Be able to identify own employability skill Module 02: Promoting Yourself and Preparing for a Job Interview Know the different types of CV and cover letter used to apply for jobs Understand where and how to search for jobs Be able to identify suitable job opportunities and apply for them Understand how to prepare for an interview Be able to conduct self in an interview situation Be able to reflect on own performance following an interview situation [Bundle Course 2] Module 01: Workplace Stress Define Workplace Stress The Most Important Factors Influencing Workplace Stress The Fallout of Workplace Stress Module 02: Rational and Irrational Beliefs Rational Emotive Behaviour Therapy Define Rational Thinking & Irrational Thinking The Origin of Irrational Thinking The Silver Lining Irrational Core Beliefs Acceptance Module 03: The ABC Framework of REBT Situation Disputing Module 04: Cognitive Therapy (CT) Cognitive Therapy (CT) Cognitive Errors Negative Automatic Thoughts (NATs) and Dysfunctional Beliefs Recognizing Our Dysfunctional Beliefs Example Recapitulation of CT and REBT Module 05: Cognitive Behavioural Therapy (CBT) in the Workplace How Can (CBT) Techniques Help Us in the Workplace? Situations That We Face at Work Which May Cause Stress The Advantages of Cognitive Behavioural Therapy in the Workplace Cognitive Behavioural Therapy (CBT) for Us Module 06: Conclusion Conclusion Module 07: Identifying and Challenging Distorted Negative Thoughts Exercise 1: Lost Your Job Exercise 2: Failed in Your Job Interview Exercise 3: Not the All-Rounder Exercise 4: Feeling Inferior Exercise 5: Mundane Work Exercise 6: Being Laughed At Exercise 7: The Boss Is Dumping His Work on You Exercise 8: Feel Incompetent Exercise 9: Can't Stand Up for Yourself Exercise 10: Boss Does Not Like You Exercise 11: Failed to Do What You Had Planned Exercise 12: Lack Common Sense Exercise 13: You Help Others but They Don't Help You Exercise 14: Feeling Inferior Exercise 15: Never Speak Up at Meetings Exercise 16: Never Speak Up at Meetings (This Time for a Different Reason) Exercise 17: Never Speak Up at Meetings (For Yet Another Reason) Exercise 18: Complaint Against You Exercise 19: Impress the Chairman Exercise 20: A Disastrous Day Exercise 21: Interview After-Effects Exercise 22: Anxiety Jitters at Presentations Exercise 23: Not Popular Exercise 24: Ethical Dilemma [Bundle Course 3] Module 01: Difficult People and Their Difficult Behaviour Introduction Openly Hostile, Aggressive Behaviour Disguised Hostility: Passive-Aggressive Behaviour Passive Behaviour Module 02: Communicating With Difficult People Introduction Minimal Encouragers Reflective Listening Questions About Feelings Non-Verbal Communication Talking to Difficult People Module 03: Standing Up to Difficult People Introduction How to be Assertive Building the Confidence to be More Assertive Choosing How to Respond Module 04: A Quick Guide to the Seven Classically Difficult Types Hostile, Aggressive, Belligerent and Offensive Complainer, Grouches and the Sourpuss The Silent Unresponsive and the Quiet Ones The Super Agreeable: A Bit Like a Spaniel Puppy The Negativist The Know-All The Indecisive, The Ditherer, The Hesitant Module 05: Dealing with Bosses Who Drive You Barmy Introduction Mr Angry Never Let Them See You Sweat Module 06: Colleagues to Throttle Introduction Competition Crazy Rivals, Antagonists and Getting Personal It Is Always the Quiet Ones Module 07: Dealing With Impossible People Impossible People Critical, Impossible-to-Please Impossible People Persistently Negative Impossible People Drama Queens Self-Centred Impossible People Bullies How to Deal with Impossible People Module 08: The Temper Tantrum Type How to Spot a Temper Tantrum Type How Did Temper Tantrum Types Get That Way? How to Avoid Temper Tantrum Types Getting Temper Tantrum Types to Act Their Age Who is this course for? **Interview Skills - Achieve Own Job Goals** The Interview Skills - Achieve Own Job Goals is ideal for anyone who wants to learn how to apply for the job they want. Requirements **Interview Skills - Achieve Own Job Goals** There are no specific requirements for this Interview Skills - Achieve Own Job Goals Course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required

One-on-one Breathwork Coaching and Guided Breathwork journeys, online and in person

This Health and Safety Level 3 course is essential for anybody working in a Supervisory or Management role in any sector. Also, if you are wanting to make Health and Safety your chosen career, this IIRSM and CPD accredited course is the ideal starting point on your journey to IOSH and Nebosh qualifications. The course is also ideal for people running their own business and wanting to operate legally and safely.

Description: This diploma has been created for businesses who wish to garner a customer service team with the highest level of customer insight and understanding, allowing for delivery of front line customer service, built around proper businesses values. With this course, develop skills that allow the detection of profitable business opportunities based on the analysis and interpretation of customer information. It allows generating marketing strategies in organizations, through preparing, analyzing and structuring the available information to achieve an understanding of the client's behavior. The development of the program consists in defining the current or potential client, by means of analytical tools for the search of consumer behavior patterns, in order to design exciting commercial campaigns. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Handling Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Handling Sales Objections & Negotiating Module One - Getting Started 00:30:00 Module Two - Three Main Factors 01:00:00 Module Three - Seeing Objections as Opportunities 00:30:00 Module Four - Getting to the Bottom 01:00:00 Module Five - Finding a Point of Agreement 01:00:00 Module Six - Have the Client Answer Their Own Objection 00:30:00 Module Seven - Deflating Objections 01:00:00 Module Eight - Unvoiced Objections 01:00:00 Module Nine - The Five Steps 01:00:00 Module Ten - Dos and Don'ts 00:30:00 Module Eleven - Sealing the Deal 00:30:00 Module Twelve - Wrapping Up 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Communication Basics Certification Sound relational abilities are fundamental to your achievement in the work environment. Shockingly, numerous individuals think that its difficult to impart or interpret spoken and composed messages. This can offer ascent to contentions and misconceptions. This course will give you a knowledge into the mainstays of correspondence, and how you can utilize them to upgrade your connections at work and at home.   You Will Learn: The fundamental model basic all types of correspondence The most well-known issues that emerge during correspondence, and how to determine them Step by step instructions to manage struggle in the beginning phases Step by step instructions to utilize non-verbal communication to stress your message What to do in the event that you don't comprehend what another person is saying Advantages Of Taking This Course: Dependable correspondence is fundamental for all sound connections, so this course is pertinent to individuals working in any area In the event that you are liable for settling questions at work, this course will give you a knowledge into how strife can emerge in any case On the off chance that you train others as an aspect of your responsibilities, this course will assist you with making yourself clear rapidly and without any problem On the off chance that you work with individuals from assorted foundations, this course will help overcome any barrier by showing you how to function effectively with anybody