2000 Courses

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Taking Your Book To School® Walkie-talkie Style! Access to me for a full day, 9–5, to move your book closer to school. So, you’ve written a children's book and now you’re trying to get it from your shelf to the classroom and into the hands of children … Now what? You know that schools are the gatekeepers of your target market: children and their families and you know that teachers and school visits should be on your radar. How do you get in, though?

The PROUD Principle® 1 Day online workshop. An innovative and powerful Customer Service model, providing customer service excellence.

This comprehensive course is tailored to equip beginners with a solid understanding of cyber security awareness, social engineering, network security, and online self-defense. Regardless of your prior experience in IT or cyber security, you will gain confidence in securely managing emails, files, mobile phones, computers, and browsing the Internet.

The course will start by providing an overview of the basic rules for sales people, along with the right mindset, self-assessment and the goals you’ll need in the short, medium and long term. It’ll cover cold calling, including how to prepare, what to say and how to deal with gatekeepers as well as walking you through a typical face-to-face meeting. You’ll learn how to start a meeting, the questions you need to ask your prospect, practical tips for presentations including, staying relaxed, getting across your main messages, handling questions and using presentation aids. We’ll also be analysing how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. We’ll take a look at negotiation. We’ll highlight how you can avoid it, what to say if you’re drawn into it, and how you can use your negotiating skills to land the sale and much more.

An exploration of trust, feeling different and the key terminology and concepts needed to understand your own racism and unconscious bias

Automate your Excel workflow, accelerate your productivity, and master the fundamentals of programming with VBA!

Join Artist, Yoga and Nia Teacher Ruth Wheeler and other inspiring Women outdoors for a series of Summer Wellness Workshops and talks.

Description Animal Communication Diploma The term 'animal communication' may conjure up notions of animal behaviour and animal body language. But it goes much beyond that. All human beings possess telepathic abilities that enhance interspecies communication, but many people are ignorant of this fact and do not recognize that animals are waiting for them to make a connection with them. Animal communication means the transmission of messages between you and an animal by means of telepathy and intuition. It has several benefits like understanding and resolving an animal's behaviour as well as health, communicating with your pet when you are not home, identifying the source of happiness of your pet, locating a missing animal, strengthening your connection and relationship with an animal, etc. With the help of our intuitive thoughts, we mentally transmit messages to animals and this process is known as animal communication. The messages may include emotions, thoughts, experiences and images. It is not the type of communication in which you try to figure out their feelings or needs with the help of their body language and behaviour. Professional animal communicators can even communicate with animals from a distance. Animals are skilful at intuitive communication. They communicate intuitively among themselves and sense surroundings and humans with the help of intuition. On the other hand, human beings' intuitive ability is a little suppressed by urban culture and busy lifestyles. Even though humans use their intuition knowingly, it is unconscious and uncontrolled. Therefore, intuitive people are gifted people. As we all possess intuition within us, we could train ourselves to communicate intuitively. If you have an interest in animals and you care for and love them, it is assumed that you are connecting with animals without knowing it yourself. A deep study on this subject and practice will help you develop a professional approach towards animal communication. It is commonly believed that animals are inferior to us intellectually, emotionally and spiritually. The concept of intuitive communication challenges this belief. Before learning animal communication, you must believe in your heart and in your ability to do interspecies communication. All of us can do this and it is not confined to the gifted. You should learn to keep your mind calm and quiet to hear the soulful voice of your pet or some other animal. Meditation will help you keep your mind calm. Keep in mind that animal communication is not a replacement for veterinary care. But it will help you understand and strengthen the relationship with an animal. This course on animal communication will help you comprehend the important aspects of animal communication. It will give you an insight into the importance of animal communication, two-way conversations, life lessons from other species, what to ask, how to ask and when, communication sessions, healing thoughts, long-distance communication, life beyond death, communication with wild animals, etc. What you will learn 1:Why Talk with Animals? 2:Two-way conversations 3:Lessons from species 4:What to Ask, How to and When 5:Communication sessions 6:Healing thoughts 7:From a distance 8:Beyond the here and now 9:Wild talk 10:Various veterinary conditions and treatments Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.