1707 Courses

Overview This comprehensive course on Customer Service Training | Online Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Customer Service Training | Online Course comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Customer Service Training | Online Course. It is available to all students, of all academic backgrounds. Requirements Our Customer Service Training | Online Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 7 sections • 7 lectures • 00:38:00 total length •Introduction to Customer Service: 00:06:00 •Characteristics of Good Customer Service: 00:04:00 •Customer Relationship Management: 00:04:00 •Communicate with Customers: 00:06:00 •Handling Customer Complaints: 00:06:00 •Problem Solving Over Phone: 00:05:00 •Improving Customer Service: 00:07:00

Overview Explore the basics of customer service from ground-level, discover what true customer excellence is all about and take a step closer to the rewarding career you know you're capable of! Providing excellent customer service is essential to the long-term viability of every business. This Customer Service Training Complete Diploma course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service to the highest level. Discover what it takes to climb the ladder associate degree exceedingly in a very Customer Service setting with this ennobling Course. Improve your career prospects for life. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Customer Service Training Complete Diploma. It is available to all students, of all academic backgrounds. Requirements Our Customer Service Training Complete Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 9 lectures • 01:58:00 total length •Module One: Who We Are and What We Do: 00:17:00 •Module Two: Establishing Your Attitude: 00:12:00 •Module Three: Identifying and Addressing Customer Needs: 00:12:00 •Module Four: Generating Return Business: 00:14:00 •Module Five: In-Person Customer Service: 00:10:00 •Module Six: Giving Customer Service over the Phone: 00:12:00 •Module Seven: Providing Electronic Customer Service: 00:12:00 •Module Eight: Recovering Difficult Customers: 00:15:00 •Module Nine: Understanding When to Escalate: 00:14:00

Overview This comprehensive course on Basic Product Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Basic Product Management comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Basic Product Management. It is available to all students, of all academic backgrounds. Requirements Our Basic Product Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 2 sections • 13 lectures • 01:09:00 total length •Module 01: Course Introduction - Product: 00:02:00 •Module 02: Definition of Product: 00:05:00 •Module 03: Classification of Product: 00:05:00 •Module 04: Consumer Goods: 00:09:00 •Module 05: Business Goods: 00:05:00 •Module 06: Levels of a Product: 00:07:00 •Module 07: Product Quality: 00:08:00 •Module 08: Product Mix: 00:05:00 •Module 09: Product Life Cycle: 00:06:00 •Module 10: Branding: 00:05:00 •Module 11: Branding Strategies: 00:06:00 •Module 12: Brand Equity: 00:06:00 •Assignment - Basic Product Management: 00:00:00

Overview 2 day applied course in modelling Basel IRB parameters and generating IRB Pillar 1 credit risk capital requirement for a mixed retail and corporate loan book Who the course is for Credit risk management, model validators and quants Loan officers / loan portfolio management ALM staff Bank investors – equity and credit investors Course Content To learn more about the day by day course content please click here To learn more about schedule, pricing & delivery options, book a meeting with a course specialist now

Description: Sales and selling management are essential especially in the business and corporate setting. Sales skills are the ability to create products and services that are needed for the clients. Selling or marketing is the skill on how to make your products and services marketable. Learning these skills will help you develop your management skills that are essential for the success of your business. Learning how to manage sales, sales analysis, and the techniques for business strategies will help you acquire these skills which we will be provided through this course. Who is the course for? Business or corporate professionals, who work in for the sales and marketing department People who are interested in learning more about sales and selling management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This Management Course on Sales and Selling is a useful qualification to possess and would be beneficial for the following careers: Businessmen Business Development Officer Entrepreneur Marketing Manager Promotions Expert Sales Specialist Strategist. Managing Sales Sales Management- Part 1 01:00:00 Sales Management- Part 2 01:00:00 Sales Management- Part 3 01:00:00 Sales Management- part 4 01:00:00 Sales Management- Part 5 01:00:00 Sales Management- Part 6 01:00:00 Sales Management- Part 7 01:00:00 Sales Analysis What Is A Sales Funnel? 00:30:00 What is Internet Commerce? 00:30:00 What Can I Sell 00:30:00 ClickBank 00:30:00 Drop Shipping 00:30:00 Affiliate Marketing 00:30:00 The Link Between Products, Key Words and Prospects 00:15:00 The Front-end and Back-end of Sales Funnels 00:30:00 Sales Funnel Success 00:30:00 Sales Funnel Planning 00:30:00 Putting Your Theory to Practice 00:30:00 Content Marketing 00:30:00 Article Marketing 00:30:00 Google's Adwords Program 00:30:00 Marketing Offline 00:30:00 Blogs 00:30:00 Social Media 00:30:00 Auto Responders 00:30:00 The Joint Venture 00:30:00 Measuring Success 00:30:00 Top Sales Funnel Products 00:30:00 Relationship in Sales Focusing on Your Customer 00:15:00 What Influences People in Forming Relationships? 00:30:00 Disclosure 00:15:00 How to Win Friends and Influence People 00:15:00 Communication Skills for Relationship Selling 01:00:00 Non-Verbal Messages 00:30:00 The Handshake 00:30:00 Small Talk 00:15:00 Networking 00:15:00 Sales Technique Fundamental Sales Techniques 01:00:00 Extensive Sales Techniques 01:30:00 Sales Strategies Selling Skills 00:15:00 The Sales Cycle 00:30:00 Framing Success 00:15:00 Setting Goals with SPIRIT! 00:15:00 The Path to Efficiency 00:15:00 Customer Service 00:15:00 Selling More 00:15:00 Selling Price 00:15:00 Mock Exam Mock Exam- Management Course on Sales and Selling 00:30:00 Final Exam Final Exam- Management Course on Sales and Selling 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description:  Sales techniques start in knowing your customers and to be able to recognise what your products and services should target. It is very important to communicate well also to allow your products and services known to your target market. It will be very difficult to become an effective commercial sales expert but if you start right now, you will surely be able to become an effective sales specialist. This course specifically focuses on the improvement of your sales and how you should accelerate it. It will also cover the strategies and ways to use and be able to get the attention of your potential clients and communicate with them effectively what you are offering. In this course, you will be able to become a great sales specialist by conquering the difficulties of the sales industry and knowing the appropriate techniques for the way forward.  Who is the course for? Professionals, who work in the business or corporate setting, especially people who are part of the sales, marketing, and communications departments. Furthermore, it will help the top executive execute and command their subordinates to help in increasing sales. People who are interested in learning more about business communication and those people who are struggling with communication and expressing their thoughts into actions. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This course would be beneficial for the following careers: Sales Manager Business Development Executive Producers Financial Experts Group Account Director Marketing Manager Public Relations Officer Sales Specialist Strategist And Many More! Sales Techniques Fundamental Sales Techniques 01:00:00 Extensive Sales Techniques 01:30:00 Relationship in Sales Focusing on Your Customer 00:15:00 What Influences People in Forming Relationships? 00:30:00 Disclosure 00:15:00 How to Win Friends and Influence People 00:15:00 Communication Skills for Relationship Selling 01:00:00 Non-Verbal Messages 00:30:00 The Handshake 00:30:00 Small Talk 00:15:00 Networking 00:15:00 Sales Strategies Selling Skills 00:15:00 The Sales Cycle 00:30:00 Framing Success 00:15:00 Setting Goals with SPIRIT! 00:15:00 The Path to Efficiency 00:15:00 Customer Service 00:15:00 Selling More 00:15:00 Selling Price 00:15:00 Reference Book Personal Selling Skills 00:00:00 Psychology Of Selling 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Increasing Sales Technique 00:20:00 Final Exam Final Exam- Increasing Sales Technique 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The perfect professional development course for anyone looking to achieve great success and boost their confidence in the workplace! The Sales introduces key strategies and tips for attracting success in your professional life, helping you to define your strengths and weakness and work on developing your professional image. It covers tips and guidance for aspiring professionals, managers and anyone who wants to open doors to new opportunities in the workplace. You'll learn how to market your skills, set long-term goals for your career, and much more. Enrol today and drive your professional life forward! Why buy this Sales? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Sales you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Sales does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Sales was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Sales is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Ultimate Sales Skill Training Module 01: Understanding the Talk 00:10:00 Module 02: Getting Prepared to Make the Call 00:07:00 Module 03: Creative Openings 00:07:00 Module 04: Making Your Pitch 00:10:00 Module 05: Handling Objections 00:09:00 Module 06: Sealing the Deal 00:10:00 Module 07: Following Up 00:13:00 Module 08: Setting Goals 00:09:00 Module 09: Managing Your Data 00:09:00 Module 10: Using a Prospect Board 00:10:00 Mock Exam Mock Exam - Ultimate Sales Skill Training 00:20:00 Final Exam Final Exam - Ultimate Sales Skill Training 00:20:00

Unleash your inner sales potential with our comprehensive Sales Skills course. Discover the secrets of top-performing salespeople and equip yourself with the tools and techniques to excel in the dynamic world of sales. Delve into the intricacies of sales psychology, learning how to understand customer needs, build rapport, and persuade with confidence. Master effective sales presentation strategies, harnessing the power of storytelling to capture attention and drive conversions. Explore the art of sales negotiation, mastering techniques for building rapport, identifying win-win solutions, and overcoming objections. Develop the communication skills to connect with customers, build trust, and establish long-lasting relationships. Learning Outcomes Gain a comprehensive understanding of the sales process and its key stages Master the fundamentals of sales psychology and influence techniques Develop effective sales presentation strategies to engage and persuade customers Enhance your communication skills to build rapport, handle objections, and close deals Implement proven negotiation techniques to achieve mutually beneficial outcomes Discover sales management strategies to boost sales performance and achieve business goals Equip yourself with the mindset and skills to thrive in the dynamic world of sales Why choose this Sales Skills course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Sales Skills course for? Aspiring and current salespeople seeking to enhance their skills and knowledge Individuals interested in pursuing a career in sales or related fields Business owners and entrepreneurs seeking to boost their sales performance Anyone interested in developing their persuasion and communication skills Those seeking to achieve their full potential in the sales industry Career path Sales Representative (£25,000 - £45,000) Account Executive (£30,000 - £50,000) Business Development Manager (£35,000 - £55,000) Sales Manager (£40,000 - £60,000) Regional Sales Manager (£45,000 - £65,000) National Sales Manager (£50,000 - £70,000) Prerequisites This Sales Skills does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Sales Skills was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Sales Introduction to Sales 00:23:00 Module 02: Sales Growth Sales Growth 00:23:00 Module 03: Sales Hypnosis Sales Hypnosis 00:22:00 Module 04: Sales Presentation Sales Presentation 00:18:00 Module 05: Sales and Marketing Sales and Marketing 00:26:00 Module 06: Leverage and Limitations Leverage and Limitations 00:17:00 Module 07: Communication Skills Communication Skills 00:20:00 Module 08: Sales Negotiations Sales Negotiations 00:28:00 Module 09: Dealing with Customers Dealing with Customers 00:27:00 Module 10: Handling Objections Handling Objections 00:18:00 Module 11: Tips and Tricks for Sale Tips and Tricks for Sale 00:18:00 Assignment Assignment - Sales Skills 00:00:00

If you are running a company, working in a company, or planning to develop a product, then you must know about the process involved in managing the product. The art of determining every aspect, from product development to delivery, is known as Product management. Enhancing product management skills is a key factor to success in this sector. Since product management is no easy job. However, we offer this Product management course to improve your knowledge so that you can complete your job with ease. Moreover, this product management course is developed to give the best learning experience to our learners. The course will teach the fundamentals of this topic, and you will be able to identify the process involved in managing a product right after completing this course. In addition, the learner-friendly course will let you learn the key concepts of the topic, and the knowledge of experts in preparing this course will enhance your knowledge. The ideology behind developing the course is to generate skilled human resources for society, and you will gain the required expertise once you are in. Take time and Join now! Learning Outcome After finishing this course, learners will be able to: Explain the basics of Product Management Know the methods and procedures for classifying products Learn the Criteria for product management Enhance your knowledge of pricing and branding systems Acquire market analysis procedure and Financial statements Reasoning Key Features: Instant e-certificate Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases *** Additional Gifts *** Free Life Coaching Course *** (Offer Ends Soon) *** Course Curriculum The detailed curriculum outline of our course is as follows: Module 01: Introduction to What is Understanding the Need for The Role of Responsibilities Summary Module 02: Product Classification Types Capital Goods Raw Materials Parts Major Equipment Accessory Equipment Operating Supplies Services Summary Module 03: Developing the Product Plan Clarify Your Scope Environmental Scan Goals and Objectives Strategies and Tactics Implementation Tracking Planning Framework at a Glance Summary Module 04: New Product Development Idea Generation Forecasting and Concept Screening Concept Refinement and Specification of Requirements Prototype Testing Summary Module 05: Levels of a Product and Life Cycle Introduction Stage Growth Stage Maturity Stage Decline Stage Summary Module 06: Product Pricing Strategy Pricing Goals and Objectives Price Decision Factors Price Erosion in the Industry Initiating Price Changes Summary Module 07: Product and Brand Portfolio Analysis Brand Equity Management Brand Equity and Positioning Brand Building Summary Module 08: Channels Management What Is Channel Management Channel Selection Direct versus Indirect Channels Indirect Channels Representatives Wholesalers Retailers Channel Members as Value-Added Intermediaries Hybrid Channels Summary Module 09: Basics of Marketing for Products Marketing Mix The Four Core Ps Price Place Promotion The Three Additional Ps People Process Physical Evidence Summary Module 10: Financial Analysis for Return on Investment (ROI) Cash Flows Sales Analysis Profitability Analysis Summary Accreditation This Product Management is CPD QS Accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by The CPD QS Who is this course for? This course will assist you in getting your desired job in the relevant field. The course will also progress your career, regardless of your present job status. This Product Management online training course is suitable for the following: Product Developer Supervisor Support Staff Product Manager Technical & Marketing Employees Requirements Learners do not require any prior qualifications to enrol on this course. Career path Product Manager: £38,000 - £42,000 per annum Senior Product Manager: £40,000 - £85,000 per annum Technical Product Manager​: £45,000 - £80,000 per annum Product Data Management: £16.00 - £17.00 per hour Assistant Product Manager: £20,000 - £25,000 per annum Product Executive: £30,000 - £35,000 per annum Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Product success doesn’t happen by accident—it’s the result of strategic thinking, structured planning, and sharp execution. The Product Management for Maximum Sales course explores the complete product journey, from idea to market, helping learners grasp what truly drives product performance and profitability. Whether you’re launching something new or refining what’s already on the shelf, this course offers an in-depth look at the decisions that shape sales outcomes. Through focused modules covering everything from product lifecycle planning to pricing, marketing, branding, and legal essentials, this course is designed to help learners develop strong product strategies that resonate with market needs. It connects the dots between development and demand, ensuring that every stage of the product's path supports business growth. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Product Management and Its Role Module 02: Classification of Products Module 03: Product Life Cycle Module 04: Developing New Products Module 05: Creating a Product Plan Module 06: Developing a Product Strategy Module 07: Product Roadmap Module 08: Product Pricing Module 09: Product Marketing Module 10: Financial Analysis and Channel Management Module 11: Product Line and Brand Building Module 12: Legal Aspects of Product Management Learning Outcomes Understand the crucial role of product management in the industry. Master product classification for targeted marketing strategies. Navigate the entire product life cycle with confidence. Develop innovative products that resonate with your audience. Craft a well-structured product plan and strategy for success. Gain expertise in product pricing, marketing, and financial analysis. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is for Aspiring product managers and marketers. Business professionals aiming to enhance their product-related knowledge. Entrepreneurs seeking to create and manage successful product lines. Individuals looking to master the legal aspects of product management. Anyone desiring a competitive edge in the world of sales and marketing. Career path Product Manager Marketing Manager Brand Strategist Financial Analyst Business Owner Legal Consultant Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.